Illinois Feedback

IL - 21319 Central Ave, Matteson - 5/31/14

Work was done very timely, and vehicle was returned when promised. I was kept updated on the progress of the work. Mario P was very attentive and has a great staff of people.....

Rev Joe F

IL - 3425 N Halsted St, Chicago - 5/31/14

My experience at this shop was extremely pleasant from the time I contacted the shop until I drove my perfectly repaired vehicle away. Initially I spoke with the manager Rick H, who was very helpful and setup my appointment and arranged to have a rental car waiting for me when I arrived. Rick introduced me to Chase J who took on the task of estimating the damage/repairs and sending the information to the insurance company and kept me in the loop. The shop did a great job repairing my vehicle and was done in just a few days. I will definitely recommend this shop to my friends and co-workers. These gentlemen are real professionals and provide excellent customer service. Great Job!.

Dave F

IL - Mobile Glass Services - 5/31/14

Excellent job Carlos it's great tech

Naomi f

IL - 8250 N Skokie Blvd, Skokie - 5/31/14

Super professional staff at Gerber Collision .... Thank you Jesus D for updating me on my repairs and for the great work on my Vehicle. Thank you Jennifer Z for your help up front both you and Jesus made my visit at Gerber Great! Si O

Si O

IL - 1321 W Rt 134, Round Lake - 5/31/14

Excellent customer service from Jessica A. Repair on time with no problems

Elvin F

IL - 4545 N Elston Ave, Chicago - 5/31/14

Great service and great experience. They are an exceptional team and wouldn't go anywhere else. Jennifer, Bob, Uly, Miguel and Andrew made me feel right at home with the sense of security that my vehicle was in good hands. Was kept up to date every step of the way. Thank you team, I was definitely blessed!

Betsaida O

IL - 8250 N Skokie Blvd, Skokie - 5/31/14

I received excellent customer service from my estimator Jason M.

Pamela J

IL - 13433 Southwest Hwy, Orland Park - 5/31/14

I had a wonderful experience recently with your location at 13433 Southwest Highway, Orland Park, IL. I was helped by Casey K, one of your estimators, who suggested that I have the Paintless/Dent Removal procedure performed on my RAV4. I was skeptical as to how the repairs would look upon completion, however, I was extremely happy with the outcome. Casey steered me in the right direction, and for that, I am extremely grateful. Thank you Gerber Collision.

Glen J

IL - 8250 N Skokie Blvd, Skokie - 5/31/14

They did a very good job on my car and very speedy service.his name is JESUS D

Perla B

IL - 20338 N Rand Rd, Palatine - 5/30/14

Quality repair, excellent customer service.

Christine

IL - 8250 N Skokie Blvd, Skokie - 5/30/14

Mr. Duran was very helpful and kept up with the target date. wonderful job by Gerber collison. Thank you once again Jesse for your great service. Mr C

Jian C

IL - 8250 N Skokie Blvd, Skokie - 5/30/14

JESUS D VERY HELP FULL DID A GOOD JOB

Barbara G

IL - 8250 N Skokie Blvd, Skokie - 5/30/14

The standard of customer service was excellent - Dina helped me to feel reassured and ensured that all the repairs went well, according to plan, and according to my timeline. She was attentive and consistent. I also appreciate that my car was cleaned and detailed after the repair work. It's aspects like that which ensure customer loyalty.

Nikhar A

IL - 8250 N Skokie Blvd, Skokie - 5/30/14

Excellent job

John V

IL - 16100 Suntone Dr, South Holland - 5/30/14

An inattentive driver who was texting collided into the back of my car while I was stopped at a red light. The damage was to the rear end of our 1993 Honda which prior to the collision was in pristine condition. Unfortunately there was some confusion concerning our initial appointment at Gerber. At the time of the collision I was receiving chemotherapy and was experiencing severe fatigue so USAA, our insurance company, arranged for an appraisal of the collision damages to be completed at our home. I then followed the instructions from USAA regarding making our appointment with the collision repair shop. My husband and I selected Gerber because of their excellent reputation. When I called to make the initial appointment with Gerber I informed them that we had a written appraisal. When Robert, my husband arrived at the appointed time with ... the car and the written appraisal Gerber refused to accept the car. He was told that they did not know that we were bringing a written appraisal and that Gerber would call us to reschedule. For a variety of reasons the delay of two more weeks caused a hardship on our family. We assumed incorrectly that USAA, Gerber and us the customer shared the same information regarding policies, practices and procedures. There was definitely miscommunication. My husband and I did not feel that this was a good business practice to be turned away and forced to reschedule. We had followed all of the instructions that we were given by USAA. We don't know if other customers have experienced this refusal of service but we hope that you will look in to this situation and devise a better practice .After this mix up was sorted out everything went smoothly. Our car was repaired quickly and the repairs were flawless. The car operates smoothly and safely. When I went to pick up the car at the shop, the staff were courteous and helpful. Because I was weak from chemotherapy they brought the car right up to the front door so that I would not have to walk far. I would recommend Gerber to family and friends in need of auto body repair. read more

Patricia V