Illinois Feedback
IL - 8250 N Skokie Blvd, Skokie - 10/16/14
Jack S was amazing! He was extremely friendly and truly an expert. He was very reassuring and made my experience exceptional. Cosmo was the gentleman who painted my bumper and he went above and beyond his duty and performed a terrific job. I would definitely refer these gentleman to my friends.
IL - 2360 Ogden Ave, Downers Grove - 10/16/14
Everything was great. Job came out great, just like all the work you have done for us. Even came in below the original quote! Very satisfied.
IL - 13433 Southwest Hwy, Orland Park - 10/16/14
Bob and Freddie were so helpful, called me every week on Tuesday and Thursday giving me feedback about my car, and they got it back to me so quickly! I'm still shocked, the damage was so extensive and the team at the Orland Park (Southwest Highway) location was friendly, helpful, courteous, and extremely efficient in ensuring that I was comfortable and back safely in my car as soon as possible. If I ever have any other car related issues I'll be sure and choose this location to help me. Thank you all very much for your hard work and help!
IL - 21319 Central Ave, Matteson - 10/16/14
I just wanted everyone to know how great this company is due to the highly experienced Techs they employ. Roberto was on time, did a GREAT JOB! on replacing my windshield and I could not be more satisfied with his work. I will not only recommend Gerber to everyone I know but will use this company for all future needs concerning my vehicles. Top shelf all the way. Thank you so much Roberto.
IL - 2664 Green Bay Rd, Evanston - 10/16/14
I had an excellent experience with Gerber. Initially suggested to me by my insurance company, the estimate was handled promptly and proved to be accurate. Repairs were as promised, when promised. I was especially impressed with the help of the personnel on billing, as I decided whether to pay for the repairs myself or to engage my insurance coverage. I was also impressed by the "hometown" feel of the facility--friendly, helpful, down-to-earth people--despite the shop's status as part of a very large corporate enterprise with hundreds of facilities around the country.
IL - 7902 Forest Hills Rd, Loves Park - 10/16/14
We wanted to thank Jeff and the whole staff at Gerber for the great service. They were prompt and efficient in getting the estimate to our insurance company and worked with the to eventually total the car. They kept us apprised of the progress each step of the way. Great job - thanks for all the help
IL - 1904 Lehigh Ave, Glenview - 10/15/14
Couldn't be more pleased and will recommend Gerber to all our friends. The body work was good- looks like new. Altho we used Gerber in Glenview 2 previous times over the years and were always satisfied this time was exceptional. Ben P. from your Glenview office provided the most outstanding customer service to me and my family in July/August and early September. He was so professional, timely, followed through with us during each stage and with insurance. He called us by name and asked how the new baby was doing- even today he recognized me and asked about the family. and new baby. Thanks so much Ben- you are the best! and to Gerber!
IL - 1001 Lee St, Des Plaines - 10/15/14
Customer service above and beyond expected. I was running late to pick up my car due to Chicago traffic. They stayed late to deliver the car and even took the rental making sure the rental company would get it the following morning. Couldn't be happier with work and service
IL - 16000 S Lincoln Hwy, Plainfield - 10/14/14
I have been in the insurance claim business for 27 years. I did not tell Jim W. this at the start of the repair process. I was blown away by his level of customer service and keeping us informed of the process. Jim was very professional. He regularly called us to give us a status on the repairs. When hidden damage was found Jim again called us to inform us of the process. He then followed up 3 more times during the repair process to keep us informed. This is unusual in the fast pace of today's insurance claim world. Most shops will simply call you when it is done. If you want to know why there is a delay with repairs, with most shops you have to call to find out. I was very pleased with the level of customer service Jim W. provided us and we would definitely use Gerber Collision in Plainfield, IL again. Jim W. is an asset to your company.
IL - 3029 N Kedzie Ave, Chicago - 10/13/14
customer service is great! We were kept updated on our car repairs and Enterprise employees were also great! Marci was a delight to deal with-- very personable and a real asset to Gerber customer service! The repair guys were also great and helped me retrieve stuff from my trunk. We applaud them also! So far the repairs look great and all is well, and though we think you are outstanding, we really hope we never have to deal with you again! Lol
IL - 3029 N Kedzie Ave, Chicago - 10/13/14
Gerber was awesome the customer service was great Both Vicki and Peter were great. They sent text message's explaining what was going on with my vehicle even when it would be ready they keep there word I would recommend them to everyone I know.
IL - 3425 N Halsted St, Chicago - 10/13/14
I had dreaded going to a body shop for minor repairs on my vintage car not knowing exactly what to expect ....... kinda like a trip to the dentist! Gerber was located in my neighborhood, convenient, and operating there since I moved to Chicago; so, I figured they must be doing something right. I was met by friendly employees, shown interest in my car repair, explained procedure, given time frame and estimate. All was done as expected to my complete satisfaction (including the charge) and I know, for any similar work, I'll return to this location. Special kudos to Johnny (painter) and front office employee, Thomas, who's help and professionalism were deeply appreciated.
IL - 1325 Park Ave W, Highland Park - 10/13/14
More than satisfied with the work that was done. Tricia P. was wonderful and a pleasure to deal with. Thanks a bunch!!
IL - 900 E Ogden Ave, Naperville - 10/13/14
Everyone has been extremely friendly, helpful and concerned about my car repair. Karen and Jim have taken the extra steps required to get things done correctly.
IL - 3425 N Halsted St, Chicago - 10/11/14
being a "frequent flyer" I always know exactly where to bring my cars. Exceptional work and friendly environment.
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