Illinois Feedback

IL - 635 N Independence Blvd, Romeoville - 4/29/16

The people I delt with were very thoughtful and kind. Mindy at the desk was very kind and thoughtful. It was a pleasure doing business with Gerber employees.

Patricia A

IL - 3415 Stern Ave, St Charles - 4/29/16

Thank you for the quick and efficient service! All staff members I encountered were exceptionally friendly and went above and beyond to ensure my satisfaction.

Jennifer P

IL - 2311 N Mannheim Rd, Melrose Park - 4/29/16

To upper management or who it may concern, Hello, my name is Tom B. and I would like to tell my first experience at Gerber Collison & Glass. Let me start by letting you know that I recently purchased my first new car that I absolutely love. Just like anyone with a new car, I take great care of it and I am aware of every inch of the vehicle and even do the occasional walk around inspection. Unfortunately I have recently discovered two small surface scratches on my car. You can only know how this made me feel. One day after work I stopped in at an auto parts store and purchased a scratch remover... which of course did nothing. Then when I was driving home I drove past one of your facilities and decided to give you guys a call. When I did call I was wondering about an estimate and more information. I spoke with a gentleman named Maurice ... Bell and he was very helpful and told me that I should come in the next day. I let him know that I wouldn't be able to arrive until after 5:00 pm due to work. He was very understandable and told me to come in around that time would be fine (founding out later that they close at 5:00 pm by looking online. So basically they were accommodating my time, which was very nice of them and I really do appreciate it.) So I did arrive to the Melrose Park, IL facility and met with Maurice. He was very polite and I showed him the scratches on the car and he explained that he would take my car and have the technicians take a looks and possibly make a price quote. Less than 15 minutes later he arrived back with the car and told me that they were able to buff out the scratches and he would he wouldn't charge me. I was blown away. The work that was done was amazing and I would like to thank Maurice, the technician, and also Gerber Collison & Glass. The customer service that I experience was exceptional and rare is the auto business. You have gained a customer and I will advise my friends and family to also go to Gerber Collison & Glass for any future service. Again, thank you and keep up the great work!!! read more

Tom B

IL - 801 N State, Elgin - 4/29/16

great facility- was notified of the progress, was done in the time estimated, appt was within my time frame

Nanette M

IL - 6200 Berkshire Dr, Crystal Lake - 4/29/16

Great Service.

Alan T

IL - 6140 W 159th St, Oak Forest - 4/29/16

WONDERFUL WORK FINISHED AS STATED NO DELAY DAIVD DID A WONDERFUL JOB

dolores c

IL - 2360 Ogden Ave, Downers Grove - 4/29/16

Service was estimated to take 2 days but was completed in 1 day. Extremely helpful and friendly staff. I showed up a minute after 530pm to pick up my car and did not feel rushed or that the staff was annoyed. Overall excellent experience with great communication. Will definitely recommend!

Caitlin K

IL - 2360 Ogden Ave, Downers Grove - 4/28/16

The downers Grove location did a good job as usual and the car was delivered on time. when I first inspected the car at the time of pickup I asked them to replace the wheel valve stem cover and buff some scratches which Luis did right away. Once I drove the car I immediately noticed that the car steering wheel now must be pulled right to keep the car straight so I will have to bring the Acura back to have the aligned redone. If not for that, I would give them 5 stars.

John Z

IL - 7041 W 153rd St, Orland Park - 4/28/16

Had a scrape/dent repaired, also had some warranty work done for another accident one year ago (also completed at this location). Scrape/dent work was completed after a couple of days, however visible paint curing lines was apparent. Rework to remove the paint curing lines was scheduled and took a single day under warranty. I really appreciate how they stand by their work for both warranty repairs!

George A

IL - 2321 Lakecrest Dr, Pekin - 4/28/16

EXTREMELY HELPFUL CREW AND GREAT CUSTOMER SERVICE!! THANK YOU CHRIS & ASHLEY!

MICHELLE

IL - 1493 N State Rte 50, Bourbonnais - 4/28/16

I was real pleased with the service, the timely manner in which the work was done and the people were all very friendly and courteous.

Clyde S

IL - 635 N Independence Blvd, Romeoville - 4/28/16

They did an amazing job on my car and the girl at the front desk was VERY helpful. Best service I've gotten in a very long time. Thank you. :)

Brigita A

IL - 300 Washington Ave, La Grange - 4/28/16

Very friendly, helpful and accommodating. Completed the work more quickly than expected. Kept me informed throughout the process. I would recommend Gerber in LaGrange to anyone who needed body work done on their vehicle.

Kay C

IL - 900 E Ogden Ave, Naperville - 4/27/16

5 Stars!!!! They literally calmed my fears. I had never had anything to do with a collision before and they talked me through everything. The estimator, Mike , and mgr, R, were really wonderful. Just thought you should know.

Janet B

IL - 1001 Lee St, Des Plaines - 4/27/16

From Amanda to John the manager this location is well cared for and the staff of professionals. David who took me home when I dropped off the car at Gerber was a joy to talk to, very informative as to the procedure of fixing my car. Amanda who greets the walk in's and answers the phone is the conductor of this business that would probably fall apart if she wasn't there. And to the unsung professionals such as The body men-painters- mechanics and porters that do not get enough recognition. I pick up my 2006 Lincoln Zephyr after someone damaged the car. It looked better than new. God Bless these workers as well as the manager/owner-John who is a fantastic person and is extremely knowledgeable of his business and has great customer service skills. I salute you all - Thank you again..

Paul R