Illinois Feedback
IL - 3006 W IL Route 120, McHenry - 12/21/17
Nothing about my repair experience at Gerber in McHenry, IL could have been better. The staff was terrific about answering all my questions, and my body repair was done ahead of time and looks perfect. They even vacuumed and wiped down the interior in front.
IL - 801 N State, Elgin - 12/21/17
I am completely happy with the job. The repair was fast and done right. The staff was very professional and got back to me quick with any questions I had
IL - 2360 Ogden Ave, Downers Grove - 12/21/17
Service as always was excellent as it has been since 1993 or so. They are the only place any of my cars have been taken for collision repair. Rick E. kept me appraised of the status of my repair throughout my time there. Took the time to explain the cause of the problem and the solution taken. The ladies at the desk where pleasant and helpful. Friendly people who cared!
IL - 7902 Forest Hills Rd, Loves Park - 12/20/17
So impressed with both the people and the body work at Gerber Collision & Glass in Loves Park, IL. Michael, Ron, Melissa, and Alissa (to name only a few employees) were wonderful: approachable, ready to serve, interested in our situation, and when they said they would "deliver", they did just that...and on time. Kudos to everyone at Gerber. I would highly recommend this facility to family and friends. Thanks for being there for us. Joel and I sincerely thank you, and we want to wish you and yours a very Merry Christmas and a Healthy and Happy New Year! G-d bless.
IL - 2321 Lakecrest Dr, Pekin - 12/20/17
I had the best experience with Mike he was so patient and so friendly! He told me that car was going to be available on the 22nd of December and it was ready by the 19!!! they are quick and easy going. I also met with Courtney and she was great she has excellent customer service! She was also very informative! I will recommend and I will def come back if I need anything major to my car!!! Thank you guys!!!!!
IL - 440 Deerfield Rd, Pontiac - 12/20/17
No hassel, No problems, great service, timely service and full cooperation
IL - 1060 W Huron St, Chicago - 12/20/17
I have always been assisted by Raul R., both on my recent visit and other times that I've brought my car in for repair. He provides superb service/ Raul is responsive, timely, extremely courteous, and so helpful. He could be a trainer on customer service for others! Raul epitomizes Gerber's goal of WOW service (I've read the sign inside the waiting area many times!!). Please extend my thanks to him and thank you for employing Raul!
IL - 16100 Suntone Dr, South Holland - 12/20/17
Staff was excellent,. Job was great!! Work was completed in One day. Saved me money on a car rental. Recommend for anyone to use Gerber in South Holland. Huela(missed spelled) was superb!!
IL - 10933 S Central Ave, Oak Lawn - 12/19/17
So thankful for the great customer service I received, they handled my claim effortlessly. Jessica and Crystal were great at helping navigate issues with the at fault insurance company. The turnaround in fixing my car was also quicker than expect. All in all, a great shop with great customer service. I will definitely recommend this shop to anyone in need. Thank you!
IL - 2360 Ogden Ave, Downers Grove - 12/18/17
Dave the estimator kept me updated and explained all repairs. Rick the production manager also kept me updated. Nancy at the front desk was very nice and helpful.
IL - 400 W Grand Ave, Elmhurst - 12/18/17
The repairs were done on time.The employee were great the way they explained the needed repairs. I received daily update on repairs., the truck looks brand new.Great job .Thank you
IL - 901 S Larkin Ave, Joliet - 12/18/17
good service
IL - 275 Sundown Rd, South Elgin - 12/17/17
Very helpful and professional
IL - 4718 Southwest Hwy, Oak Lawn - 12/17/17
Everyone, from the initial phone call to start the process to picking up my repaired car was outstanding. The level of professionalism and knowledge is apparent. They make you feel comfortable and secure in leaving your vehicle for repair. I would recommend this store to anyone for work. Well done.
IL - 2360 Ogden Ave, Downers Grove - 12/17/17
Management / customer care executive was responsive and provided update on the queries. But the repair took more than expected time. If they could have repaired the vehicle earlier then it would have much appreciated
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