Illinois Feedback

IL - 2010 Eagle Rd, Normal - 5/23/18

I would like to thank Jason, Steve, Justin, Gina, and other of the other fine staff who helped me.

Mike P

IL - 4718 Southwest Hwy, Oak Lawn - 5/23/18

Jarod was wonderful! He thoroughly explained recommended repairs, and shared sage advice regarding how to file a claim with my insurer if I chose to do so. The repairs were completed ahead of schedule, and the quality was superb.

Dawn D

IL - 2360 Ogden Ave, Downers Grove - 5/23/18

The service I received from Gerber was outstanding. Teri (Teresa) and Wendy at the front desk were helpful and friendly. When I picked up my car, Teri completed all of the paperwork, knew what she was doing and handled it all well. Jason G. was my estimator. He was considerate, professional, thorough and when I left my car there for body work, he kept me apprised of the progress. He explained what was found beyond the surface appearance of the damage and what was done to repair it. The car was done in the time frame I was told it would be. Jason was there to go over the car with me when I picked it up and was eager to know if I was satisfied with the repairs. My experience with Gerber Collision in Downers Grove was a good one. Everyone who picked up the phone when I called was courteous, friendly and professional. I would not hesitate to ... refer a friend for service at Gerber. read more

Jeanne M

IL - 20338 N Rand Rd, Palatine - 5/23/18

Very excellent work. Friendly people to do business with. Hade to bring back vehicle for An adjustment on trim work and made it a pleasant experience to get it fixed. Hope I don't need collision work,but a very good place to get an estimate & repairs done. Thanks again!!!

JAMES J

IL - 20338 N Rand Rd, Palatine - 5/22/18

You did a very good job in repairing the vehicle. Couldn't tell if it was in an accident. Thanks again!!

JAMES J

IL - 19 S Route 59, Aurora - 5/21/18

The customer service was extraordinary. I brought my car in at 9 am. It was fixed by 9:45 a.m. (My rear left bumper had to be repaired.) From the time I walked in the door to the time I left, everyone I met and talked with was friendly, professional, and diligent - they reviewed everything with me before and after the repair. I have car insurance with AAA. They referred me to Gerber. I'm SO glad they did.

Mary Jo

IL - 1060 W Huron St, Chicago - 5/20/18

Wonderful, professional service. Raul in particular was great.

jane s

IL - 300 Washington Ave, La Grange - 5/20/18

more than satisfied with work and personnel, appreciated the heads up about progress of work

michael d

IL - 275 Sundown Rd, South Elgin - 5/19/18

Friendly, timely, reasonable cost service here! Replaced worn out hinges on my 2005 Escape rear glass. Exceeded my expectations. Thanks much!

Tim B

IL - 901 S Larkin Ave, Joliet - 5/18/18

When I got my car back today it was absolutely beautiful!!! When I brought it in it had a lot of damage. If I didn't know any better I wouldn't have been able to tell where the damage was because they did such a great job! Thank you so much! I will defiantly be recommending Geber Collison and Glass to people because I was very please how my car came out!

Megan E

IL - 2360 Ogden Ave, Downers Grove - 5/18/18

Rick E. and team where very helpful and job was done to our satisfaction.Very happy with the whole experience.They made this as painless as possible.

Ken S

IL - 4545 N Elston Ave, Chicago - 5/17/18

I have one of those Unicorn Cars. It's a 14 year Acura TSX with a mere 57,000 miles on it. I had a collision that did quite a bit of body damage to the passenger side front end of my TSX. The damage was all to the bumper, fender and hood. No damage to the engine, or the frame. Gerber was wonderful. Much gratitude and respect for the way they worked closely with my Insurer, Allstate, to avoid having the car "totaled". My repair cost was very close to the 'book' value of my low mile paid for car. My Gerber technician made a successful pitch to Allstate that, in spite of the age of the car, there were still lots of miles left in the car. Both Allstate adjuster and Gerber technician collaborated in the inspection of the vehicle, and they both agreed that while the cost of the repair was going to be very close to book value, that the ... vehicle was going to be much more valuable to me after the repair than the replacement settlement amount would have been, had it been "totaled". I plan to retire in a mater of months, and having a high quality, low mileage Acura that is completely paid for was probably more important to me today, than would have been the case had I expected to continue working and earning for years into the future... Cut to the chase, the Insurance adjuster and my Gerber Technician worked together, approved my repairs, and set about the process of returning my Acura to the road. All along the way, I was regularly updated on the status of the job. They let me know when the parts had all arrived, they gave me an accurate date of completion date estimate, and notified me on the progress toward completion all along the way. Gerber even helped with my rental car expense while my baby was in the shop. From start to the amazing finished product. My Gerber Team was extremely helpful, understanding, respectful, friendly, and totally professional. The finish product was a thing of beauty.I am delighted with their facility, staff, and especially with my 'looks like new' 2004 Acura TSX. It feels so good to be back in my car and back to normal. Gerber Collision, was, from moment I drove into the repair shop, till the moment I watched the Gerber facility sign disappear in my rear view mirror, as I drove my beautifully refurbished vehicle away, professional and completely capable. I have used lots of Auto body repair companies over the course of my 55 years as a driver and auto owner. If I had the opportunity to turn back the clock, Gerber would have been the only company I would have needed. Please, do yourself a favor, next time you need auto collision repair resource, remember my advice: get the car you love to Gerber. You will drive away happy. Feel free to call me to discuss my experience. Sincerely, read more

Warren S

IL - 900 E Ogden Ave, Naperville - 5/17/18

Excellent customer service. I had the estimate right away, and the glass was fixed the next day. The job was completed right on time.

Sheila F

IL - 1001 Remington Rd, Schaumburg - 5/17/18

No only the car was fixed but also car was washed inside and outside. Excellent!

Junko A

IL - 8250 N Skokie Blvd, Skokie - 5/16/18

They were very helpful thank you

Alicia F