Illinois Feedback
IL - 4718 Southwest Hwy, Oak Lawn - 9/9/18
Excellent work, excellent staff!
IL - 440 Deerfield Rd, Pontiac - 9/9/18
Great overall service from the time I walked into the door. Quick service and thanks for the great job cleaning the inside of the car. Just waiting for the other insurance to take care of the rental.
IL - 1880 La Salle Ave, Naperville - 9/8/18
My appointment is 11:00 today. When I pull my car in garage, Alejandro is waiting on the side (efficient). My car (Lexus ES 350) got scratched on the right side at 4 panels by my garage door. Alejandro checked a little bit, then tried to use some magic liquid rub it and then other liquid to clean it. Finally my car body is like new! I appreciate his work very much. And I ask how much I should pay. He said "have a nice day". I am so moved, not only because the 40 minutes work is free, I appreciate his valuable knowledge and kind attitude, compare with other estimator in another auto body store. They told me some panel need to replace, need two weeks stay in store and priced at $ thousands! Thanks Alejandro!!
IL - 1001 Remington Rd, Schaumburg - 9/8/18
In two months, I needed body work for my Lincoln. First time, an accident that was not my fault. The second time, I backed into a pole. Had Gerber fix my car to perfection. The crew was helpful, friendly, and thorough. As a senior citizen, I really appreciated the service.
IL - 4718 Southwest Hwy, Oak Lawn - 9/8/18
I had the best experience and service from David H, very personable, focused on my questions and came up with suggestions and then very efficiently solved my issues. People like him, who genuinely show care and concern, are the ones who keep me coming back and tell all my family and friends to see him too. I am a very satisfied and loyal customer to this location.
IL - 4545 N Elston Ave, Chicago - 9/7/18
Very nice people steben and nice girl in front jenifer. They help me a lot. I like my car.
IL - 20445 Milwaukee Ave, Buffalo Grove - 9/6/18
I stopped by today for an estimate. The staff at Buffalo Grove office was very helpful. While evaluating the estimate for fender replacement, Miguel D and staff noticed a missing screw and fixed it to get me going temporarily, and presented the estimated cost of replacing the fender. Thank you!
IL - 2360 Ogden Ave, Downers Grove - 9/6/18
Getting a repair done after an accident is never convenient but Gerber made it as convenient as possible. Everyone was so friendly and made the process a little less painful. McKinley did a great job keeping me in the loop during my repair and made sure everything got completed on time. My car looks fantastic. All of my expectations were exceeded. Thanks for the great job!
IL - 4545 N Elston Ave, Chicago - 9/6/18
Loved the customer service from the beginning to the end. Starting with Jennifer and Steve they were great . Made me feel welcome even offered coffee. The porter was also very attentive ! Would definitely recommend to a friend . I would definitely go back to the shop but let's hope that's not the case. Thanks guys !
IL - 1 Gilmore Dr, Bloomington - 9/6/18
Always a wonderful experience. This is the third time we have used Gerber and I would not go to anyone else. They are always very reasonably priced and have such caring and hospitable staff!
IL - 10933 S Central Ave, Oak Lawn - 9/5/18
Very professional and helpful! I felt like they were on my side.
IL - 20445 Milwaukee Ave, Buffalo Grove - 9/5/18
Jacqueline did wonderful job. I thought I would end up paying at least 2K $ for repairing the small scratches on my Audi car. But she recommended to buff it and made all the scratches disappear for no cost. Huge cost saving and at the same time, great look back.
IL - 3415 Stern Ave, St Charles - 9/3/18
Service was scheduled in a timely fashion. Work was completed in less time than estimated and per the estimate. Very prompt responses regarding car status throughout the process.
IL - 1001 Remington Rd, Schaumburg - 9/2/18
Rodolfo was very courteous and helpful
IL - 20338 N Rand Rd, Palatine - 9/2/18
They made everything easy and fast. Everyone there is helpful, friendly and efficient. Worked well with my insurance. Would use them again.
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