Illinois Feedback
IL - 7041 W 153rd St, Orland Park - 9/21/18
Great service. Kept us in the loop on progress via text and follow-up phone calls for more detail of what's happening.
IL - 400 W Grand Ave, Elmhurst - 9/21/18
my first accident ever and quite honestly was a bit nervous to have my car repaired by the unknown. O MY Word!!! - This place EXCELLED on so many levels. When I went to pick up my vehicle I was extremely over joyed by the restoration - Looks brand new!! Turn around time was as promised!!! GERBER HIGHLY WRECK-ommended!!!!!
IL - 1325 Park Ave W, Highland Park - 9/20/18
All I can say is the Highland Park are the best people ever. Chris and his crew. Unfortunately I have been there many and he always comes to my rescue. Thanks to all of you.
IL - 2360 Ogden Ave, Downers Grove - 9/20/18
Thanks to McKinley and the staff at Gerber in Downers Grove. They took great care of our beloved, vintage 4Runner. Thanks for the calls to keep us updated throughout the repair and the help with a rental car. We had several laughs, which made a yucky process as positive as possible.
IL - 1493 N State Rte 50, Bourbonnais - 9/20/18
Totally happy with the wonderful, professional service, including hospitality and friendly communication, that Gerber Collision & Glass provided to me! A big thanks to Gerber as well as Geiko for the support given to me!
IL - 2010 Eagle Rd, Normal - 9/20/18
I cannot say enough praise for the body/paint department. My vehicle looks amazing. If you were to look at my vehicle you would never know it was in an accident. The paint matches and looks amazing. They gave me an estimated time for when it would be done and they stood by it. Gerber in Normal, THANK YOU for an outstanding job. I have already told my friends to go there for body repair/paint.
IL - 8018 N University St, Peoria - 9/20/18
I loved the text updates! Very professional from day one!
IL - 20445 Milwaukee Ave, Buffalo Grove - 9/20/18
I have to tell you how very p!eased I was with everyone at the Buffalo Grove Illinois location! I had read some reviews that were critical about wait times and everything , so wasn't sure before going in. But I walked in at 7:30 AM and was out before 8:30 with a rental car. The receptionist Ashley ( hope I spelled it right ) helped me right away and was so nice! They took my car in for assessment right away and Jacqueline came out to talk with me about her assessment of the damage. I was again taken to reception area and helped by Ashley. ( I had called my insurance company the day before so all my info was already in). They had Daniel from Enterprise rental cars there within about 15-20 minutes who was also terific, very polite and helpful. I was so pleased that the entire process took about an hour. The staff here is so courteous and ... read more
IL - 440 Deerfield Rd, Pontiac - 9/19/18
The work was done in an excellent manner an just as I had instructed zach. I am delighted with the work and felt it was done on time, high quality and very professionally. I will definatly refer any family and friends to have their auto body work done at this location.
IL - 3518 W 63rd St, Chicago - 9/19/18
Thank you to Christina for all her patience with me. And Thank you so much to Roberto for such a professional job replacing my windshield.
IL - 21319 Central Ave, Matteson - 9/18/18
While I was on vacation, my car was hit by a mower. When I got home, I took my car to Gerber, and Jorge provided me with an estimate that was way more accurate than what the insurance had quoted me. He was very knowledgeable and was able to walk me through the whole process as this was the first time I had to do this. The work that was done on my car was fantastic. The car was only 3 months old when it when in and it came out looking just as good as the day I bought it. The guys in the shop did a fantastic job. When I picked up the car, Jim had come outside to walk me through exactly what was done, and he provided me with excellent instructions on how to care for the new paint over the next few months. I could not have asked for a better experience for my first body repair than what I got from these guys. I will definitely return for any ... read more
IL - 2360 Ogden Ave, Downers Grove - 9/18/18
This Gerber facility was top notch. Rick E did a great job explaining all the changes and helping me through several visits to the shop. Also, he very graciously drove me back and forth to the commuter train station so I could get to work.
IL - 2360 Ogden Ave, Downers Grove - 9/18/18
Your production manager, Rick E., helped me out today and did a great job! My car had recently been repaired at Gerber but I later noticed that the headlights weren't working (or so I thought). I asked if I could bring it in and he saw me right away. After a quick inspection, he showed me that the lights were in fact working, but I was using my brights stick incorrectly. (It's been a long time since I've driven at night and I guess I just didn't know how my own car works.) He somehow managed to not make fun of my ignorance, but I hope he gets a good laugh with the guys about it later. Thank you!
IL - 1325 Park Ave W, Highland Park - 9/17/18
If i could give this place more stars i would, their customer service is top notch! I was greeted with a smile every time. Al Crespo was extremely professional and delightful to work with and he handled my claim with the upmost courteousness and professionalism one could give me. I totally recommend this place!
IL - 3006 W IL Route 120, McHenry - 9/17/18
Very personable service. Initial repair quality appears to be top notch.
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