Illinois Feedback
IL - 6140 W 159th St, Oak Forest - 11/1/18
Great customer service, friendly and professional. My body work was completed in a timely fashion. My car looks great!
IL - 2360 Ogden Ave, Downers Grove - 10/31/18
I recently brought my Silverado 2500 HD in for a damaged bumper cover repair. McKinley B was my estimator and effectively customer service rep throughout. What I was extremely pleased with (beyond the obvious - the repair itself) is that McKinley (1) communicated early and often throughout the process (I actually got the vehicle back a little earlier than planned), and (2) was extremely customer focused and thoughtful about any questions or concerns I might have had. Would never hesitate to send anyone his way at Gerber for their own repairs.
IL - 2360 Ogden Ave, Downers Grove - 10/31/18
Outstanding service, staff and results. End result had the car in "show=room" condition. Especially appreciated on-going text messages to keep me updated about progress of work. Will definitely recommend Gerber to family and friends.
IL - 4718 Southwest Hwy, Oak Lawn - 10/31/18
I'm a teenager and I had just bought my first car. Later, I discovered that the door was messed up and when it rained water would pour in. I take it in and David H assist me. He was so sweet and fixed the door in 20 seconds. I highly recommend bringing your messed up car to this Gerber!
IL - 2311 N Mannheim Rd, Melrose Park - 10/30/18
I brought my car for an estimate at the Schaumburg location and the services were actually done in Melrose Park. I could not ask for better service between these two locations. I thank everyone I talked to and everyone who put in the labor. This is one of three accidents I have experienced THIS YEAR. All not my fault to clarify. The same shop fixed my car the first two times. I was scared to stray from them. But the other driver's insurance company insisted I go to Gerber. I see exactly why. You guys took care of me right away! My mind is blown at how fast it was fixed versus the month(s) I had to wait at the other place...and it was for way less damage. I've been through so much and you guys were able to empathize, communicate, do it faster than the date I was given, and put me at ease with my unfortunate luck. I truly appreciate it.
IL - 21319 Central Ave, Matteson - 10/30/18
Jorge was very professional and made my experience very pleasant. The receptionist/administrative person was equally professional and accommodating. I have used Gerber in the past and will use them in the future.
IL - 400 W Grand Ave, Elmhurst - 10/28/18
One of the most proffesional body shops i have ever done business with. If ever in need and i hope not any time soon. Gerber Collision will be my go to shop.
IL - 4718 Southwest Hwy, Oak Lawn - 10/28/18
I recently had my parents travel to see my family from Ireland. On the day they were leaving, my father drove my car into my garage door, causing multiple scratches to the bonnet, windscreen and front bumper. Luckily he was ok but upset about not only damaging the car and garage but the cost involved in getting them fixed. Having dealt with your company previously for a minor collision my wife was involved in a few years ago, I called Gerber and got my car in for an inspection on Saturday, roughly half an hour before the location was to close for the weekend. We met David H. who after inspecting the car asked if we had time for him to try and take out a few of the scratches immediately. We were delighted and said of course. As happy as we were with that, we were even more excited when approximately 20 minutes later, David drove our car ... read more
IL - 1001 Remington Rd, Schaumburg - 10/27/18
Great job, great staff. THANKS SO MUCH!!!!
IL - 21319 Central Ave, Matteson - 10/27/18
Yosa and Jorge helped me out today and made the repair process. Super detailed and went the extra mile so I could be more comfortable and get in my driver side door
IL - 1110 W Bloomington Rd, Champaign - 10/26/18
I had an amazing experience. Everyone was incredibly helpful, kind, and professional. The service was quick and thorough and I will definitely recommend this business to all of my friends.
IL - 2360 Ogden Ave, Downers Grove - 10/26/18
Outstanding customer service and collision repairs! Elise S. consistently kept me updated and answered all of my questions promptly. The vehicle looks like brand new and I definitely would refer all family and friends to Gerber.
IL - 1325 Park Ave W, Highland Park - 10/26/18
I did not receive a survey by text to rate my satisfaction with my service because it was sent to my home phone number. However, I would like to say that I was totally pleased with Mia Lamoreaux at the Highland Park IL Gerber Collision and Glass repair facility. Mia kept in contact with me by phone and email as we tried to get all the information and payment verification from my claim through State Auto. I would rate Mia with all 10's and would not hesitate to contact that facility in the future should the need arise. If this is not the proper place for my feedback please forward it to your survey team/department. Thank you!
IL - 1325 Park Ave W, Highland Park - 10/26/18
I am very happy with the work that Gerber Collision did on my vehicle. My car look amazing, you can not even tell it was any damage. They have amazing customer service at the Highland location. I will defiantly recommend them to family and friends.
IL - 1493 N State Rte 50, Bourbonnais - 10/25/18
I am so grateful that I was recommended Gerber. I got into my very frist accident and dealing with insurance was a bit of a pain, but the employees at Gerber were amazing and help me out as much as possible. From calling the insurance company for me to get my car fixed quickly and making it look like a brand new car.
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