Illinois Feedback

IL - 2360 Ogden Ave, Downers Grove - 11/8/18

I am very pleased with the customer service at Gerber Downers Grove, IL. Elise S, Rick E, and Rick K all have been very responsive, respectful, and helpful during the repair process.

Don K

IL - 8018 N University St, Peoria - 11/8/18

We were recommended by our insurance company to bring our vehicle to your facility for a collision repair after being hit by someone in a parking lot. We were contacted immediately by your facility, you made it convient for us to bring our vehicle in for an estimate, set up the rental car and contacted the insurance company of the gentaleman that hit us. The vehicle was repaired within a day. We have no complaints about the service we had.

Kyle H

IL - 2360 Ogden Ave, Downers Grove - 11/7/18

Had a great experience at Gerber, from the estimator to the repair team. Car looked brand new when done. The reason for this note today is there was a rattle or noise from the repaired door I took the car back and Rick E helped! 5 stars! He knew what the issue was and told me he would fix it within 30 mins. 15 minutes later he was done and fixed. Great job.

John S

IL - 2360 Ogden Ave, Downers Grove - 11/6/18

Even though my car sustained extensive damage, Gerber made it look brand new! Rick E made sure that every detail was perfect before he released the car back to me. Excellent communication and updates regarding the progress as well. 5 stars plus!

Brian S

IL - 1880 La Salle Ave, Naperville - 11/5/18

Lucy was outstanding

diane m

IL - 3006 W IL Route 120, McHenry - 11/5/18

The got my car in and out and it looks brand new!

Courtney D

IL - 20338 N Rand Rd, Palatine - 11/5/18

Fabulous! My car looks brand new and they were able to complete the job in less time than originally anticipated. I won't go anywhere else for body work! You are the BEST!

Linda M

IL - 10933 S Central Ave, Oak Lawn - 11/4/18

I was very pleased with repairs on my vehicle after my front end accident. It looks brand new.

Mary R

IL - 1904 Lehigh Ave, Glenview - 11/4/18

Haley was my contact. She was kind and knowledgeable. Everything was communicated clearly and job was done perfectly and promptly. I got updates twice every week. I would definitely recommend this location to friends and relatives.

saeyoung c

IL - 16100 Suntone Dr, South Holland - 11/4/18

Staff friendly. Work completely quickly and flawlessly.

Mark C

IL - 4718 Southwest Hwy, Oak Lawn - 11/3/18

David Hopfauf was great!! He was very courteous and understanding over the phone. When I arrived at the facility he was very helpful and fixed my head rests willingly. After getting rear-ended, he made feel a lot better about the situation. Thank you Dave

Dominique J

IL - 901 S Larkin Ave, Joliet - 11/3/18

excellent body work. work done on schedule with plenty of text message on progressive

John P

IL - 4545 N Elston Ave, Chicago - 11/2/18

Your team did an amazing job and made such a stressful time in my life so much better. Their work was impeccable and they made my car beautiful. This is the second time I've had come here. The first time was also amazing. When I had to pick a place through my insurance this time I prayed that this location would be on the list. I wouldn't trust my car anywhere else. Your customer service representative Jennifer was so helpful and pleasant. She is truly amazing and a rare find. When I thought about you guys she was the reason I did. Interacting with her was so easy and pleasant. One of my biggest fears of taking my car is how difficult it can be to talk to the repair shop. I knew that I wouldn't have to worry about that so that's why I choose your place. Jennifer was just as amazing this time. Also Michael who I spoke with in the phone and ... in person was also absolutely delightful and perfect. Jennifer and a Michael could not be any better at their jobs. Also I want to thank the people who worked on my car and the people who cleaned it. You also did perfect work and I really am grateful to you. read more

Casey F

IL - 1001 Lee St, Des Plaines - 11/2/18

Fast, perfect. friendly. Thanks!

cynthia h

IL - 2360 Ogden Ave, Downers Grove - 11/1/18

Car was repaired well before the target date of 11/5.

Raymond V