Horseheads, NY - 131 Philo Rd W
NY - 131 Philo Rd W, Horseheads - 4/4/24
It's the people that make or break a business. The Horseheads location has the right people in the right positions. Jason has very good customer service skills and is the first person that answers the phone or you see when you walk in the door. He is the ideal person for that position. Brian is the manager and is also the ideal type of person that you want in that position. I had a situation where a different facility did subpar work and the people at the Horseheads Facility assured me that they would "make it right". They handled a difficult situation and "made it right" for the customer. Based on my experience with Brian and Jason, I would recommend the Horseheads Gerber Facility to anyone.
NY - 131 Philo Rd W, Horseheads - 2/20/24
Great service ?? car looks great. Personnel friendly and easy to work with.
NY - 131 Philo Rd W, Horseheads - 4/27/23
Brian Shaffer was very helpful with questions and getting the truck cab in to fix, sandblast and paint. Received several phone calls letting us know the status on the cab.
NY - 131 Philo Rd W, Horseheads - 3/31/23
Fast and easy process!!! The staff were fantastic and very helpful and welcoming. My vehicle got assessed quickly and was able to schedule appointment for repair the following week. Car rental met me at the shop. My vehicle repair was completed on time as they estimated. Picked it up and left keys for the rental right there. Everything was very smooth. And the paint looks great; like new again!
NY - 131 Philo Rd W, Horseheads - 10/27/22
In my experience Gerber is the best. The repairs to my truck were excellent. I can't express my delight in their work and professionalism. They kept me informed every step of the way. The only thing that delayed the process was getting the parts for the repairs which was from no fault of theirs. I want to thank everyone involved with the repair of my truck and wish I could have given something back for their hard and diligent work to get me back on the road. Thank you so very much for the experience.
NY - 131 Philo Rd W, Horseheads - 3/17/22
Did a great job n kept us well informed about when our car would be done. Will recommend!
NY - 131 Philo Rd W, Horseheads - 2/12/22
As I am now a widow this accident all fell on me. Thankfully Gerber was recommended. Everyone was so helpful and kind at the front desk. Both girls explained and did everything to make this experience not stressful and very professional. My car was fixed so excellently that you would never know it was damaged. I would not hesitate to recommend Gerber.
NY - 131 Philo Rd W, Horseheads - 10/15/21
Great service! I was told that it would take 2 days but then was informed it would be 4 days and since I had to pay for the rental car Gerber picked up the bill for the extra days! I'm very impressed and grateful for their excellent service. I will recommend them to all I know.
NY - 131 Philo Rd W, Horseheads - 6/23/21
My experience with Gerber Collision was exceptional. Nicola was very professional, answered all my questions and had me feeling at ease about everything. She also helped me with a small snag with my rental car. My car was finished before the estimated date and looks amazing. Thank you Gerber Collision! If I ever find myself in the same situation, I will be back for sure!
NY - 131 Philo Rd W, Horseheads - 7/10/20
Great experience with fantastic customer service.
Sell Your Body Shop
Sell your repair facility to North America's leader in collision repair.
Connect with our acquisition team to get started.
Lifetime Guarantee
We proudly stand behind our repair work for as long as you own your vehicle. Learn more about our Lifetime Guarantee.
