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Hickory, NC - 1140 US Hwy 70 SE

 

NC - 1140 US Hwy 70 SE, Hickory - 6/19/12

Good morning Jerry. My name is Rick Franklin and you are your staff did the repairs on our 2011 Lexus RX 350 last month. It was crunched pretty good. We had really never had a wreck before and I was concerned if the vehicle could be repaired by anyone to the point that it would be satisfactory. We got the vehicle back and you could not tell it had been wrecked and drove like it was brand new. My wife took the vehicle to the Lexus dealership in Winston Salem yesterday to get the oil changed and the 15000 mile tune up. While she was there she told them it had been wrecked in a major way and she showed them the True2Form print out of all that had been repaired on it. Since we will be traveling some this summer she just asked them to look over the vehicle to see if anything needed to be changed at all or if they had any concerns since it was ... a fairly new vehicle. When they finished the tune up and the oil changed the fellow from Lexus came out and said, “Mrs. Franklin we are finished and by the way we want you to know that we are very impressed with the work done on your vehicle by True2Form. It is in great shape and everything looked like it should”. He said you all did an excellent job and top notch work. Most of the time we in business only hear the complaints so I wanted to pass along some encouraging words to you and your staff. Thank you for taking care of us and our vehicle. Have a great day. Sincerely, Rick Franklin read more

Rick F

NC - 1140 US Hwy 70 SE, Hickory - 6/4/12

'I loved getting updates by phone calls and picture text messages. Very professional. My car looks brand new!'

ALYSE

NC - 1140 US Hwy 70 SE, Hickory - 5/22/12

'I liked getting the picture texts informing me of the progress of my car!'

ASHLEY

NC - 1140 US Hwy 70 SE, Hickory - 5/20/12

'Very nice people. Very helpfully..'

JANET

NC - 1140 US Hwy 70 SE, Hickory - 4/27/12

EXTREMELY PROFESSIONAL AND CARING. (Google Places review, see email 27/04/2012)

David

NC - 1140 US Hwy 70 SE, Hickory - 4/17/12

'very fast service..Great people to work with I'm very pleased with the work and paint...awesome job'

SHELIA

NC - 1140 US Hwy 70 SE, Hickory - 3/30/12

'I love Rashay! She kept in contact with me the whole time and was always pleasant to talk to! THer service and diligence was amazing. Thank you.'

BETHANY

NC - 1140 US Hwy 70 SE, Hickory - 1/23/12

To Whom it may concern: I recently had a damaged vehicle repaired at your collision cneter in Hickory. The workmanship that you and your staff performed was excellent, and I am extremely pleased with the results. Your customer service manager, RASHEY M. HILL, definitely made my experience with your company very reassuring, and less stressful. Rashey was so professional, punctual with her updates (several times each week), and accurate with the information she relayed to me. She was pleasant, patient, concerned, and eager to address all my less knowledable auto questions.

Mary P

NC - 1140 US Hwy 70 SE, Hickory - 1/17/12

'Very professional and courteous. Appreciated the text updates and pics. Beautiful job. Thank you.'

VONNE

NC - 1140 US Hwy 70 SE, Hickory - 9/29/11

'Very organized and professional. Stands behind their work! Would recommend for anyone. Thanks alot!'

Thomas D

NC - 1140 US Hwy 70 SE, Hickory - 8/11/11

'I have been kept very important each step of the way and have been called to ask if I had any questions would recommend to friends for their vehicle repairs.'

Travis L

NC - 1140 US Hwy 70 SE, Hickory - 7/19/11

Outstanding customer service from beginning to end. Picked my vehicle up this afternoon and all appears to be done professionally. You have a great staff (particularly Ms. Bumgarner) who know how to make customers feel important. Everyone I had contact with knew their roles and performed admirably. Thanks.

Jerome R

NC - 1140 US Hwy 70 SE, Hickory - 5/7/11

Great work! Excellent communication and explanation of repairs! Worked great with our insurance company! Top Notch Service!

Marshall D

NC - 1140 US Hwy 70 SE, Hickory - 5/6/11

I am very pleased with the service I received from everyone in the office as well as the finished work that was done to the car

Carol M

NC - 1140 US Hwy 70 SE, Hickory - 4/25/11

Great work!

David F

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