Georgia Feedback

GA - 2230 Redmond Circle NW, Rome - 4/18/17

When I dropped off my car for repair, the service man walked around the car with me showing the nature of the repairs and checked my mileage and basic condition of the vehicle. He was very personable and explained things fully. When I went to pick up my vechicle, I was amazed at the craftsmanship and how the repairs were flawless. I would recommend this specific Gerber Collision and Glass to anyone who wanted exceptional service with outstanding friendliness of all the staff.

Kim M

GA - 12056 Abercorn St, Savannah - 4/14/17

Angie M was super. Very pretty and smart and very helpful. Kept me up-to-date daily. If she was my employee, I would be giving her a nice raise in salary

Barry D

GA - 1290 Portman Dr, Conyers - 4/14/17

Just a wonderful shop!! My estimator Brittany was so personable and made me feel at ease. She also wowed me by getting my liscence plate put on for free. She said Gerber cares about their customers and there is no need for that. This shows customer service is not dead and I cant wait to bring my nissian. See you soon!

Pamela W

GA - 1290 Portman Dr, Conyers - 4/14/17

The service I received can only be identified as out of this world. The professionalism and customer service orientation is the best I have encountered in many a year. Thank you to the Conyers team.

Maurice C

GA - 24 Amlajack Blvd, Newnan - 4/13/17

Repairs were done well and in a timely manner. I was kept informed during the whole process.

Judy A

GA - 2395 Cobb Parkway, Kennesaw - 4/13/17

First rate service from Michelle . The entire experience was better then I could have hoped.

STEVE R

GA - 2395 Cobb Parkway, Kennesaw - 4/13/17

Michelle M. was the best estimator& helper EVER!!! Would come back because of her!!

PENNY R

GA - 12056 Abercorn St, Savannah - 4/12/17

Super quick, helpful, and customer oriented. They made our collision repair experience as painless as possible. Also, loved the relationship they have with the rental car companies, which allowed for easy, no-wait pick ups. Great service!!

Sarah P

GA - 3030 Satellite Blvd, Duluth - 4/6/17

Upon initial phone call, I spoke with a lady who was very nice and professional. I cannot remember her name. However, she was very detailed and helpful. I wanted to get estimates from other places before I made my final decision. I went to one other place and decided to bring my car here versus the dealership for a few reasons. Cost didn't matter since I wasn't paying for it. The service and their continuous effort to answer my questions when I called back several times before I made my decision. The other place I received a quote from picked up on some things that Gerber missed. I told the nice lady who I dealt with on several occasions. She asked me to email my quote and they would do whatever needed to be done to get the car fixed right. I chose this place because my insurance company recommended them and the work is warrantied for the ... lifetime of ownership. That alone sold me!! I called in advance to schedule my appointment to make sure they would be able to take my car since I had a rental only approved for a certain amount of days. I dropped my car off and just waited for an update. I was immediately sent a new quote showing what they uncovered (which was great). The timely turnaround was impressive. Two days later, I received a call that my car was done. When I went to pick it up, I noticed a few things. They took the car to the back and fixed it right then and there. No questions asked. The customer service from everyone that I encountered was phenomenal. I appreciate their great workmanship and will refer others! read more

Ayonna W

GA - 803 Bascomb Commercial Pkwy, Woodstock - 4/2/17

Very nice Staff and awesom work. Thank you Thomas.

Heidi S

GA - 850 Joe Frank Harris Parkway SE, Cartersville - 3/31/17

Everyone at this facility were courteous and friendly. They kept me informed about my car. Thank you so much for Ashley and Peggy and Leo.

Kimberlee C

GA - 553 Industrial Blvd, McDonough - 3/30/17

Very professional and quick service. No problems. Kept informed of the progress.

Joan R

GA - 12056 Abercorn St, Savannah - 3/25/17

I was very impressed with all the employees I encountered. Ashley was particularly helpful. She called me every day to inform me of the progress of the work.

jennifer k

GA - 12231 Veterans Memorial Hwy, Douglasville - 3/25/17

My daughter had driven home for the weekend from college when I noticed the rubber/plastic surrounding the front windshield was displaced on the passenger side. I arrived with the car at the Douglasville location just as the store opened and was greeted professionally by Jeri W. After hearing my dilema, Jeri asked to look at the vehicle before telling me "I'll take care of it!" Less than 10 minutes went by before Jeri told me the car was ready to go. Jeri's actions for me could be used as a training video for how to provide excellent customer service. Thank you Jeri.

Bruce T

GA - 803 Bascomb Commercial Pkwy, Woodstock - 3/25/17

Car was finished ahead of schedule. Frequent updates and quick answers to questions. Great overall service.

Evan K