Georgia Feedback

GA - 2441 Cheshire Bridge Rd, Atlanta - 7/30/12

"I wanted to say just how pleased I am with the service provided by Samantha Bailey at Gerber Collision in Atlanta on Cheshire Bridge Rd. My initial impression of Samantha when she eyeballed the damage to my car is that she was friendly and competent, but not cocky. She has a reliable quality that is intangible, and quite frankly lacking in the auto repair industry in Atlanta. To contrast my experience with Gerber against other body shops, just minutes before taking my car to Gerber, I had spent 30 MINUTES at Classic Collision waiting for an INITIAL estimate of repairs to the rear bumper of my car. I should mention that Classic Collision's receptionists and staff were "yelling" at each other like southern ghetto white trash and the flies in their waiting room only added to the "flavor." Classic Collision also had ... the nerve to boast they had "10 shops across Atlanta" giving me the impression they were"too big to care." So I went to Gerber next (and with a highly skeptical attitude too). The immediate feeling I got from the shop in Atlanta was peaceful, clean (they even have a kid toys), organized, and intimate. Well, little did I know that Gerber was nationwide. Based on the well-kept office space and waiting area, I knew that they took pride in keeping a clean work space and ultimately they would be professionals from beginning to end. Samantha had me in and out for my initial estimate in less than 10 minutes! She also immediately set up a car rental with Enterprise just downstairs and one door over. She projected the repairs would take about 2 days and no more than a week; and she was right. I dropped my car off on a Monday, I got cost estimates within 24 hours, and my car was done on Thursday. So while I'm raving about the quality of service, I should also say that I'm fully satisfied with the repairs made to my car. It looks like new! And even if I weren't satisfied, I know that Samantha Bailey would be responsive. I know this for a fact because after I got my car back (Gerber had washed it), I noticed a cup holder insert was missing. I have a pesky RAV4 where the cup inserts like to stick to the bottom of a cup. Well, I emailed Samantha the next day, describing my situation. Yes, a $17 cup insert is not much to worry about. But Samantha wrote back immediately and said she would look for it in their office/shop; and check with the general manager on Monday to see what could be done if it wasn't found. Samantha actions reflected solid principles of customer service. Gerber is not "too big to care" and that is the kind of company that not only earns my business, but my trust. Ultimately, the "missing" cup insert was found. But the fact that Samantha went that extra mile over something minor, is a testament that you can take the big things (like a banged up car) to her because she cares about the small stuff. It's not just about a pretty exterior with Samantha, it's about integrity, both in character and in the structure of your car. I'm happy to write this "wreck-ommendation" for Samantha and her crew at Gerber-Atlanta because it is well-deserved." read more

ROSE W

GA - 55 Oak St, Roswell - 7/29/12

I took my truck into the Gerber Historic Roswell location. They were very professional and handled my claim with my insurance company very quickly. Emily, Mike, and Jennifer were great! I highly recommend them to anybody needing collision repair done and will bring my vehicle back if I ever need to!

Christopher M

GA - 2395 Cobb Parkway, Kennesaw - 7/28/12

Service was great, collision repair looked great and Dana Breton keep me updated and provided great customer service.

Troy H

GA - 725 Dekalb Industrial Way, Decatur - 7/28/12

Very nice prompt and friendly service i enjoyed it. As a matter of fact they took less time to fix my car than what they originally told me.

Maria L

GA - 725 Dekalb Industrial Way, Decatur - 7/26/12

Was amazed at how quick I got my car back. It looks even better than before. Love how professional they are and friendly to boot. Sandi

Sandi K

GA - 2395 Cobb Parkway, Kennesaw - 7/26/12

"I was so pleased when I got my car back and there was no trace of the collision damage....Walt and his crew did an excellent job and were kind, courteous, informative and helpful throughout the whole process....Definitely, I was pleased and would certainly rate him and his staff as a "10". Thanks Walt.... Sincerely, Alice Robertson Kennesaw, GA"

Alice R

GA - 2230 Redmond Circle NW, Rome - 7/26/12

Thanks so much for your help in fixing & repairing our daughter's car. You made it very easy for us with us being out of town. Thanks again. Elizabeth Hamrick

Elizabeth H

GA - 55 Oak St, Roswell - 7/26/12

Mike Upton and Jennifer Parker were great ! Mike provided an update every other day until my car was ready. He was very Customer focused and did his best to return my car to me in pre-accident form. This was important to me because i had recently purchased the car. Well done, I would recommend Gerber without reservation.

Sandra G

GA - 12056 Abercorn St, Savannah - 7/24/12

From the moment I entered Gerber's office professionalism was very apparent. Trish greeted me with a warm smile and immediately proceeded to process my inquiry.She further informed me of progress dates during repairs and repeatedly assured me that I would have the vehicle not later than promised. Much to my surprise and satisfaction she returned the vehicle three days ahead of schedule. Additionally Trish relieved me of time and effort in contacting the insurance carrier. Stan previewed the repairs and assured me that any concerns would be corrected. I could not detect any deficiencies when it was returned to me. Stan and Trish were friendly, cooperative, and knowledge of Gerber's policies and procedures. Gerber facility in modernist, attractive, clean and has an inviting appearance. Without hesitation, I would recommend Gerber Collision ... and Glass for regular vehicle cosmetics, major or minor repairs. read more

John B

GA - 2230 Redmond Circle NW, Rome - 7/20/12

I ran into a Gerber employee at a Subway restaurant during lunchtime. He was very helpful when I asked about a scratch that was on the drivers side front and rear door of my daughter's car. I took it by the shop and Bryan Dahlin buffed it out at no charge to me. He was very nice and all of my future bodywork will be going to Gerber

Randy T

GA - 3030 Satellite Blvd, Duluth - 7/20/12

Outstanding customer service...the entire process and repair exceeded my expectations. The fact that they are keen on a one stop shop process made for a great experience. The staff is warm, friendly and will educate you on each step of your repair needs.

Quiyana V

GA - 55 Oak St, Roswell - 7/19/12

My repair experience from start to finish was outstanding. Mike Upton is that man for customer service. He was very gracious, professional, and went beyond and far surpassed my expectations for customer service. An experience that I was not really looking forward to was made very easy for me. My car was done when projected and it looked like new when I got it back. Jennifer Parker, the general manager at the Roswell location was also very friendly and accomodating. I would happily refer anyone to this particular Gerber location for collision repair. Thank you for a great experience and awesome customer service. Judy Skaer

Judy S

GA - 55 Oak St, Roswell - 7/19/12

Mike was great to work with! My car was backed into Monday afternoon, and I took the car straight to Gerber where Mike took care of things quickly and easily. My car was ready by Wednesday night. It looks great!

Kathryn P

GA - 725 Dekalb Industrial Way, Decatur - 7/17/12

The staff was friendly and courteous. Dennis was thorough in his handling of my repairs. He was prompt with calling me and keeping me abreast of the status of my repairs. I felt comfortable in my interactions with Dennis. Never for one minute did I feel that he was overstating the repair costs and felt comfortable that I would receive my vehicle back in the time that was promised. I was pleased with the repairs and would definitely recommend Gerber (Dennis) to any of my friends.

Judy S

GA - 2441 Cheshire Bridge Rd, Atlanta - 7/16/12

I was recommended to this shop by my insurance company after an accident. I was impressed by the clean and organized shop and great customer service. Samantha Bailey did a great job ensuring my car was repaired correctly and on time.

Mitch K