Georgia Feedback
GA - 2230 Redmond Circle NW, Rome - 9/12/15
Very friendly, great communication.
GA - 12231 Veterans Memorial Hwy, Douglasville - 9/11/15
Jimmy was awesome he called me, kept me in the loop. Jimmy made me understand everything he was doing. If anything ever happen to my car again I will definitely use you guys because of Jimmy and I will refer family and friends.
GA - 12231 Veterans Memorial Hwy, Douglasville - 9/5/15
I had the pleasure of working with Jimmy. I am a college student with no money because of tuition bills and he was very understanding and worked with me and got my car done days before it should've been ready. and it looked great when it was finished. he was very helpful and very nice! so thank you so much!
GA - 553 Industrial Blvd, McDonough - 9/3/15
I had my car repaired at your location in July and I picked up my vehicle on 7/27/15 and I was very pleased with your service . I, picked up my vehicle in spotless condition. I was given frequent updates by Brittany and she assured me and my wife we would notified as soon as the work was done .The repair bill was paid by Liberty Mutual to your shop. However my nightmare with Enterprise Car Rental Was just beginning. They kept billing me for the rental car. Enterprise kept telling me to go back to your shop to resolve the issue . Iwent to the Enterprise location 4 times to resolve the issue . I was promised that the manager would call me back and resolve the billing issue .He never did . Brittany , who works for you ,got on the phone and made Liberty Mutual and Enterprise Car Rental solve my problem. She refused to drop the ball . She was ... read more
GA - 553 Industrial Blvd, McDonough - 9/3/15
I was very satisfied with my customer experience at Gerber Collision. I came into the shop upset because a child at my apartment complex had hit my car with there bike. Brittany was very professional, and was ready to assist me right away. She provided me with excellent customer service, and kept me informed by calling me every time she received an update on my claim from my insurance company USAA. She made the process a lot easier for me and less stressful. I would recommend my friends and family to Gerber Collision!
GA - 803 Bascomb Commercial Pkwy, Woodstock - 9/3/15
An awesome experience! They are so courteous and friendly. I am extremely pleased with the work they did on my car. I will recomend them to everyone! I will certainly use them again when I need work done.
GA - 12231 Veterans Memorial Hwy, Douglasville - 9/2/15
Christina was a excellent customer service. There should be more people like her. This guy wasn't to welcome there he said he been there over 30 years. He was Very Rude & Un Professional. He needs to Retire since he doesn't know how to deal with Customers.
GA - 12231 Veterans Memorial Hwy, Douglasville - 8/31/15
The service at the center was outstanding. The biggest help I had was from Christina; She help me with everything. On the day that I had appointment to turn the car in was the same day that I had jury duty. She made sure that everything was ready when I arrived. She let me know how the repair was doing.
GA - 55 Oak St, Roswell - 8/31/15
Kimberly is the bes You are lucky to have her
GA - 553 Industrial Blvd, McDonough - 8/27/15
So impressed that Sarah would call me every day to update my status. I have no problem being two days past scheduled completion if it is communicated what is going on and it is done correctly. I would rather know what's going on from pleasant people than it be done wrong and late like some of the other "elite" collision services.
GA - 2395 Cobb Parkway, Kennesaw - 8/25/15
Excellent service and repair! Great job!
GA - 589 Willow St, Atlanta - 8/24/15
The customer service was awesome. Jody at the front desk was very pleasant and understands the importance of customer service. I witnessed first hand how she was able to answer the telephones in a calm demeanor all the while keeping the customers in the waiting area attended to. The technicians were also thorough and I didn't feel as though they were taking advantage of me as a customer. Will definitely utilize Gerber in the future, if the need arises. Keep up the good work. Great customer service is hard to find!
GA - 12231 Veterans Memorial Hwy, Douglasville - 8/23/15
Ashley did a wonderful of keeping me informed about the amount of damage, how it would be repaired, and the amount of time needed. I had not talked to her the morning that I went to my dentist, who is located near the Douglasville location. So, I just drove up there after my appointment. When I opened the door, she greeted me with the news that it was finished. I thought that was good timing. The work is beautiful. It looks better than it did BEFORE the accident. Tonight, at our church business meeting I heard about the work your facility did on our church's van. Encompass does recommend your company; now I know why. Thank you for the beautiful work and the guarantee it carries.
GA - 803 Bascomb Commercial Pkwy, Woodstock - 8/22/15
The service was performed in a timely manner and as quoted to me. All of the personnel were very friendly and attentive. Mr. Brad W. was especially attentive to my repair desires and expectations.
GA - 12231 Veterans Memorial Hwy, Douglasville - 8/19/15
Excellent is all i can say!!! Mr. Jimmy you ROCK, thanks for everything...
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