Gaithersburg, MD - 8211 Snouffer School Rd
Great service. Staff very professional
MD - 8211 Snouffer School Rd, Gaithersburg - 10/30/19
Superlative service. Matt constantly kept me in the loop and explained everything so thoroughly.
Very friendly, very helpful people. Did a beautiful job with my car. The quote for my out of pocket repair seemed a little pricey. But for the work covered by my insurance, absolutely excellent!
These guys do excellent work! I brought my car in for repairs on the top and both sides of the car from a branch falling on it. Gale was prompt and courteous with setting up my appointments and rental car. Todd was outstanding with his attention to detail and professionalism in handling the actual repairs. They went out of their way to make sure I was happy with the final job. I would definitely go back for more work and recommend it to anyone!
MD - 8211 Snouffer School Rd, Gaithersburg - 10/26/17
Besides doing a good job on a minor repair, my truck was unbelievably clean when I picked it up!! Also, Staff was friendly and efficient. Thank you!
I recently took my company car to Gerber after the hood was badly scratched. Gale, Joe, Todd and the rest of the team were professional and polite. I am a car person so I may be a little more picky than most about my vehicle. I wash or wipe it off everyday. When I picked up the car, took it home and cleaned it up after the days use I noticed some over spray on some of the areas that were not repaired. I took it by and Todd said he would take care of it if I could leave it with him for a day, with no questions asked. A few weeks later I waxed the hood (they asked me to wait a couple of months to let the paint cure), I noticed a small area on the edge of the hood that did not look quite as I would have liked it to. I stopped by this past Saturday to let them take a look at it. Todd and Joe were working. Todd took the cat back right then and ... took care of it on the spot. I would say if you meet Gerber by accident be assured they will go out of there way to make sure you are satisfied. read more
The staff was extremely conscientious and polite. The adjuster was not happy with the initial work and had it revised before the car was returned to me. I am pleased with the repair work. My policy includes valet service. Gayle was extremely personable, respectful and assessable. She kept me apprised of the day to day work and the completion date through several update phone calls. Her timely delivery of the rental car and the return of my car is very much appreciated. Overall, a very nice experience.
Your service staff was superb
This is the second time I have used Gerber Collision in Gaithersburg, Maryland. The first time I was introduced to Gerber through my insurance company, and it was a wonderful experience. From beginning to end the people at Gerber were incredibly helpful and very pleasant to work with. Gayle and her team handled the claim perfectly, coordinated my rental car, personally brought my rental car to my house to make the rental transition as easy as possible, performed a beautiful, seamless repair, and did all this exactly in the time frame promised. Gayle communicated with me during the entire process so that I never wondered about the status of the repair. The second time I went to Gerber was without the benefit of my insurance company, and this is the highest recommendation that can be made. When I most needed great service and great pricing ... I returned to Gerber. Once again the service was incredible, and the repair impeccable. Gayle even stayed late the night I picked up my car so I wouldn't have to pay extra rental time. A company has to be truly outstanding to make an auto repair a pleasant experience, and they have done that twice! I highly recommend Gerber Collision. read more
Excellent customer service! Obtained damage on the roof of my vehicle during a windstorm. I filed a claim with my insurance company and Gerber was suggested as a local collision and glass expert in the area (I was also recommended by a friend at work). Friendly, courteous, and fair throughout the process and they had my car completed 2 days earlier than anticipated.
The Gerber Collision Center in Gaithersburg is Highly Wreck-ommended in my personal opinion! The staff at this facility are super friendly and kind. They gave me updates throughout the repairs of my vehicle and answered any and all questions that I had while my car was in the shop for body repair. The repairs to my vehicle were superb and I was impressed with the time it took to get the vehicle in and out of the shop. My car was in good hands from start to finish and my car looks brand new!
Everything was quick and professional, Gayle was exceptionally professional and friendly.
The customer service at this location is fantastic, friendly and professional. My car needed work over the New Year's holiday and the manager, Dave, went out of his way to ensure my car was repaired to my expectations on time. The receptionist and other staff were courteous and attentive, and their help getting me a rental vehicle made my life simple and easy! Thank you!
MD - 8211 Snouffer School Rd, Gaithersburg - 12/24/16
Service was on time, Great Customer Service and flawless repair work.
Service was fast and friendly! No complaints. Would definitely recommend to friends.
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