Read What Our Customers Are Saying!

IL - 20445 Milwaukee Ave, Buffalo Grove - 9/10/15

Great service. Buffed the area out and found no damage. All done with a smile and no charge.

Jeff

WA - 1124 Carpenter Rd SE, Lacey - 9/10/15

I went to another shop that wanted to replace the lower deflector on my front bumper. I came here and they said it didn't need to be replaced and fix it. Great customer service! Thanks

lisa M

FL - 805 E Hibiscus Blvd, Melbourne - 9/10/15

prompt service, extra care to car

Carol F

FL - 5520 LB McLeod Rd, Orlando - 9/10/15

After going thru a management change, I was contacted by Mr. H. who was more than willing to change my bad impression of Gerber. He assured me that Gerber strives to provide excellence in customer service and so he proved it. He offered a car detailing to make it up to me, and was kind enough to schedule it for a day that worked for me. When I came in I was greeted by Mr. H. and his sweet receptionist Brittney. While I was waiting for my car, I witnessed how Mr. H. treated customers and how much effort he put into listening and treating them with respect and honesty. He did change my perception of Gerber, and if for any reason I have to go thru this experience again, I will make sure to choose Gerber again. Simply because I know that this location is now being managed by a responsible well educated person who knows how to treat customers ... and who can treat people who are going thru a bad experience with patience and a smile. read more

Yara V

FL - 909 W Amelia St, Orlando - 9/10/15

Amy was really great. She was very helpful and explained things exceptionally well.

Lacy S

MD - 9943 Washington Blvd, Laurel - 9/10/15

Customer service was excellent from start to finish. I truly appreciate the text messages updating me on the progress of my car. My care looked great, as if it was never damaged. Thank you Pouya for the wonderful customer service

Crystal

WA - 125 SW Everett Mall Way, Everett - 9/10/15

Everyone was super accommodating to my needs. They went out of their way to make things go smooth as possible. The whole crew was really friendly! My car looks great!!! Thanks Guys!!!

Monica C

OH - 25 Green St, Akron - 9/10/15

The service was exceptional. Exceeded our expectations. Car looks great.

John M

WA - 1700 137th PL NE, Bellevue - 9/9/15

Excellent, attentive customer service. Very nice, conscientious work. Car looks beautiful

Marion K

NV - 5415 S Decatur Blvd, Las Vegas - 9/9/15

Friendly service, on time and professional repair was excellent.

Aurora K

IL - 1500 McCormick Blvd, Mundelein - 9/9/15

I can't say enough good things about this particular shop. They were so professional in terms of answering questions and keeping in touch regarding status updates. I had my car in the shop due to an accident. Believe me I was very upset with myself (my fault) so having a shop that went out of their way to be pleasant and and put my mind at ease about the car was fantastic.

Mercedes D

FL - 12791 Metro Pkwy, Fort Myers - 9/9/15

My greatest appreciation to Gerber and Frankie A. Frankie was able to help me avoid an insurance claim by voluntarily buffing out scrathes and reattaching a bumper that had been knocked off. Great customer service, and my highest recommendation for quality, care and customer service. No better place in Ft Myers for repairs, service and friendly, helpful people!!

Chip C

NV - 5947 Boulder Hwy, Las Vegas - 9/9/15

Excellent, prompt, and curtious service! A special thanks to Rob for helping me so much.

Bonnie H

NC - 201 Maynard Crossing Ct, Cary - 9/9/15

I was very pleased with the level of customer service I received at Gerber. When I had questions, the staff was patient with me and thorough in explaining answers. My vehicle was estimated at taking 6 days to repair when in reality I received my vehicle back same-day. When looking over my vehicle in closer detail today (I picked it up yesterday), I have found a scuff mark on the bumper and a silver chip in the paint job on the hood. I did point out the silver chip when I initially saw my car for the first time after the repairs but was told it was just dirt and would come off. After paying out of pocket for my repairs ($1800) I see that 15 labor hours went into the estimate and that is also what I paid for. However, since my repair only took 1 day (less than 8 hours) now I'm feeling as if I paid too much, for a rushed job, on top of ... having defects in my paint and on my bumper. I am not sure why these weren't discovered during the QC inspection by Gerber staff but quickly identified by me. While I was pleasantly surprised to receive my vehicle back on the same-day, I am left feeling like I overpaid for a rushed job, and would rather the appropriate amount of time be spent on my vehicle (that I paid dearly for in labor hours), than to be given my car back on the same day. My expectations of customer service, respect, and timeliness were far exceeded but I have a sinking feeling that somehow I came up with the short end of the stick at the end of the day by paying for a 15 hour job, receiving only 8 hours of attention, and still not having a totally perfect repair. read more

Lindsey M

MD - 19560 Frederick Rd, Germantown - 9/9/15

Bottom Line Up Front -- I like the way this place does business!!! Professional and courteous staff, fair market value (industry standard) pricing, two sizable waiting room areas, and a very well maintained facility. I was a little apprehensive about having my car fixed here because I usually take it to the dealer but this Company took care of business and my car is restored back to its former state. Honorable mention to Larry, Courtney, and Vanessa -- I like your attitudes and appreciate your help!

kevin g