Conyers, GA - 1290 Portman Dr

GA - 1290 Portman Dr, Conyers - 5/8/25

"Communication is the solvent for all problems." Gerber Collision embodies this philosophy in every aspect of their service. From my very first interaction with Chelsea, who warmly and efficiently helped arrange my vehicle drop-off, I was impressed by the team's professionalism. Upon arrival, Rebecca conducted a thorough walk-around of my vehicle, carefully noting all the areas that would be addressed. Their coordination with Enterprise to have a rental car ready by the time the paperwork was complete was a thoughtful and seamless touch that significantly eased a stressful situation. Throughout the repair process, Becca served as my primary point of contact, providing consistent and transparent updates via weekly text messages. Even when there wasn't major progress to report, messages like "the part is expected to arrive ... today" offered genuine peace of mind and demonstrated a level of attentiveness that's all too rare. When I returned to Gerber for a second repair, I encountered complications with my insurance provider. Chelsea stood by me during a lengthy 40+ minute call, helping clarify the situation with patience and support. Later that evening, Steve, the manager, personally followed up after overhearing our conversation. His proactive approach and willingness to offer further assistance-despite having no obligation to do so-spoke volumes about the values this team upholds. While I don't know the skilled individuals who performed the actual repairs, their craftsmanship deserves recognition. Each time, my vehicle was returned to me looking as if it had just rolled off the showroom floor. I am deeply grateful to the entire Gerber team(Steve, Rebecca, Chelsea, Brittany)-not just for the outstanding quality of their work, but for the compassion, dedication, and integrity they consistently show. In an era where customer service often feels transactional, Gerber Collision creates a genuinely human experience that makes you feel like family. Thank you, Gerber, for transforming a difficult experience into one defined by professionalism, kindness, and care. Continued Favor of God read more

Monica F

GA - 1290 Portman Dr, Conyers - 4/19/25

I am forever grateful that my insurance referred me to this location for my repair. Everyone there is extremely helpful and always kept me updated on the progress of my vehicle.

Sandra K

GA - 1290 Portman Dr, Conyers - 3/21/25

You guys are wonderful. Whenever I need collision repair I only bring my vehicles to you. The customer service , timely text message status updates, great work and wonderful staff. I always brag on this location. Hopefully I don't have to ass you guys anytime soon but if I do, trust me you'll get my business . God Bless.

Medlyne Z

GA - 1290 Portman Dr, Conyers - 2/21/25

I have been very pleased with the service I received from this company while repairing my vehicle. Brittany has been nothing but a pleasure to have had the experience of meeting and working with. She has made me feel nothing but welcome from beginning to the end. She stayed in consistent communication with me during the repair to my vehicle. The whole staff here has been very nice and welcoming as well. I would not hesitate to bring my vehicle here again if it is ever in need of a body repair. Thank you all for a good experience during my car time of need.

Vivian W

GA - 1290 Portman Dr, Conyers - 1/20/25

My wife's SUV had a clip that was loose and causing the vehicle to hang off slightly. My first thought was to take it to Gerber and have Ms. Brittany take a look at it. She had previously worked on my son's SUV and did a fantastic job, earning my trust with her excellent service. I'm a big believer in great customer service and high-quality work, and Ms. Brittany consistently delivers both. She came out to examine the SUV, quickly identified the issue, and ordered the necessary part. Once the part arrived, she gave us a call, and we brought the SUV back in. To my surprise and appreciation, she personally installed the part herself. It's truly refreshing to see someone who loves their job and takes pride in making customers happy. Thank you so much, Ms. Brittany. I wish you continued success and blessings in all that you do.

Terance S

GA - 1290 Portman Dr, Conyers - 11/25/23

I read the reviews on line prior to taking my car to Gerber Collosion and Glass in Conyers . Brittany kept me informed regarding my car more than twice per week . She has great customer service and knows how to make her customers feel comfortable while your car is being repaired. Brittany has great customer service and knows to make her customers satisfied . My car took a while to be fixed due to parts delay which was not a fault of hers . She consistently kept me up to date and I will definitely recommend Gerber Collision and Glass to my family and friends . You rock Brittany .

Marlene D

GA - 1290 Portman Dr, Conyers - 9/1/23

They did such an amazing job! My car is 3 years old, and I got it back as a completely brand new car! They didn't just fix the wrecked part, they completely detailed the inside of my car- including a ton of mess from messy kids and spills and stains! They went above and beyond and kept me up to date the whole way! Thanks so much Brittany!!

Cassandra C

GA - 1290 Portman Dr, Conyers - 8/1/23

Gerber Collision & Glass provided me with top tier service. My particular situation was that I had collision damage and a part that was unavailable and needed for prior reassembling vehicle. My super agent Brittany was in constantly updating me and my insurance company. Utilizing all of her resources to locate part. She definitely impressed me and definitely represents the company well. The staff here was amazing. I will continuously bring all my future business here. Brittany executed, elevated, and explained all issues. Thanks again for an amazing experience!!!

Johnny B

GA - 1290 Portman Dr, Conyers - 7/29/23

I had just purchased my first car and only a month later I was involved in a hit-and-run accident at my workplace. I was able to use my car insurance and get great service done at Gerbers Collision. Brittany was my primary point of contact. She was very adamant about getting my car back to me in tip top shape. She was always available or had someone e standby ready to assist me or provide me with updates. Overall, I had a great with this location. When I picked up my car, I was so amazed and thrilled at the job the team did. 20/10 would recommend anyone to visit them.

Alyshia J

GA - 1290 Portman Dr, Conyers - 6/15/23

Brittany & her crew are wonderful, and they do outstanding work.

Richard H

GA - 1290 Portman Dr, Conyers - 3/31/23

Brittany and her coworkers were awesome...I was treated like a VIP. Will highly recommend Brittany and her crew.

Monica W

GA - 1290 Portman Dr, Conyers - 3/31/23

Brittany M. went above and beyond to make sure we were happy and satisfied with the services they provided. We definitely appreciate your services and we would definitely recommend a friend ??

Stacey T

GA - 1290 Portman Dr, Conyers - 3/1/23

This site is amazing!!!!! Brittany and her team is top tier. They are fast and Efficient. Very professional and outstanding communication. I love the fact that I was getting updates on each part of the repair Consistently. Thank you sooo very much for taking care of my car and me

Whitney R

GA - 1290 Portman Dr, Conyers - 9/3/22

Brittany & the collision staff were amazing and FAST! Got my car back the day after I had dropped it off for repair! Thank you so much!!!!

Shana C

GA - 1290 Portman Dr, Conyers - 4/21/22

From start to finish, the entire process was handled very professionally and friendly. They were well backed up but I was not inconvenienced in the slightest. Their calendar date was accurate and repairs done in one week. Brittany shines in her personal relations and is always well knowledgeable when a question comes about. She is their best foot forward and leaves a lasting positive impression. I'm very grateful for them.

Gary H