Columbus, OH - 1046 Dublin Rd
OH - 1046 Dublin Rd, Columbus - 3/16/18
My car was just as it was before the accident. The man was very through in checking the damages, and all the staff I interacted with were friendly. My car was repaired in a short amount of time, even with Gerber requesting new parts because the first parts that came in were not to their standards, so I fully trust Gerber and definitely recommend this location!
OH - 1046 Dublin Rd, Columbus - 2/16/18
Gerber promised a one day repair, and did exactly that, even with having to order a couple of additional parts. Not only did they do an excellent job on the repair, when I picked up my car, I was surprised to find they had gone so far as to detail it...inside and out!! The staff at the Dublin Rd location are very friendly and helpful. I will definitely recommend them, and use their services again if I ever need to do so.
OH - 1046 Dublin Rd, Columbus - 2/2/18
The whole process was very easy from getting the estimate to dropping off my car and getting a rental. I was updated frequently on the progress of the repairs which were done very quickly. They do an excellent job all the way around.
OH - 1046 Dublin Rd, Columbus - 4/7/17
Repairs were done very professionally and in a very timely manner. I am very pleased with the results.
OH - 1046 Dublin Rd, Columbus - 1/3/15
In August my car was in a bad accident and received great services from a Gerber location in Matteson, IL. Upon returning to Ohio with my vehicle in September I recognized two cosmetic parts missing and rear lift gate needed adjustments on my Ford Escape .Kellea W. and her team did a great job getting the appointment scheduled, rental car assistance, and excellent customer service. I still have her card, and would return for car care services.
OH - 1046 Dublin Rd, Columbus - 4/10/14
I was very happy with the work done on my car. Eric O., Katie A. and all of the office staff was very nice and helpful throughout the process of getting my vehicle repaired. I would definitely recommend this shop to others. Thanks
OH - 1046 Dublin Rd, Columbus - 10/22/13
My name is Aaron Silvestain and I came to your shop to get my Jeep Grand Cherokee fix about a month ago. I had great service from Dwayne and the rest of the staff. I know how reliable you all are, so I was wondering if you could give me a quote for a friend looking to get a 2004 Pontiac Aztec Driver Side mirror replaced. If you could let me know that would be fantastic! Thank you again for all your great service!
OH - 1046 Dublin Rd, Columbus - 10/17/13
Thank you to you and the Gerber Collision team for the great work done on my Dodge Caliber. You were very knowledgeable about the best strategy to fix my car as well as being very responsive to answer questions and keep me up-to-speed on status updates. I appreciate the time and attention you gave during this process - it is very appreciated.
OH - 1046 Dublin Rd, Columbus - 10/3/13
I had a great experience with Gerber Collision. After my car was rear-ended, resulting in a crunched bumper and an out-of-alignment exhaust pipe, I was sent to Gerber by USAA. Once I confirmed with them that I would be taking my car to Gerber Collision, I promptly received a call from Gerber to set up a time to drop off my car. They were able to fit me in the very next morning, and a representative from a rental company was there to pick me up immediately and put me in a car. They finished fixing my car in a few days, and called several times to keep me updated. The work on the car looks excellent (you can't tell it was ever hit), and they even restored my headlights and installed a license plate frame, free of charge. There was some confusion about my deductible when I arrived—USAA had told me they would waive it, but Gerber's records ... showed it as still outstanding. The receptionist helpfully called them for me and the deductible was waived after all. Gerber did great work on my car, but their excellent customer service was what really sealed the deal. I would absolutely come back here if my car needs work again, and would recommend that others do the same. read more
OH - 1046 Dublin Rd, Columbus - 9/30/13
My experience at Gerber was the best auto experience I've ever had in my life. Every person I interacted with was polite, professional, and friendly and made sure I was completely informed about what was happening and why. They completed the car before their estimated date, and when the car was ready for pickup, one of the technicians even came out, made sure I was happy, and helped me get the car seat out of our rental and into my car. I will never hesitate to insist that people go to Gerber for their repair needs.
OH - 1046 Dublin Rd, Columbus - 9/27/13
Hello Dwayne, My car looks fantastic, and it's driving perfectly. I'm so impressed that it was fixed so quickly. You were so easy to work with, and very through. You really communicated in a way that put me at ease, and kept me up to date. I especially appreciated you staying a little late last night to accommodate me picking up my car at 6:15. That was wonderful, and made me very happy. Overall, it was a perfect experience, and I can't think of anything that would have made it better (other than not needing my car fixed in the first place;-) Thanks for everything, Gerber is lucky to have you.
OH - 1046 Dublin Rd, Columbus - 9/24/13
Good morning Dan. I just wanted to pass a long a thanks to your company for a terrific customer service I experienced from Katie Assoon. She was great with her updates on the status of my car and was extremely responsive with all of my questions. I also let her know my appreciation and thought you should know.
OH - 1046 Dublin Rd, Columbus - 9/10/13
Dan, Thank you so much for the great service on putting my Matrix back together. It is too soon to give you an update on how she is, but I wanted to thank you. Also I want to tel you how great it was working with Katie, she called each week several times and let me know what was going on as we as just answering my questing constantly. When she answers the phone it was shows up her smile. Thank her from me. I really (other than the reason) enjoyed working with you both.
OH - 1046 Dublin Rd, Columbus - 8/23/13
Hi Dan, thanks so much for fixing up my car…it looks great! I am really impressed with the detailing job, too. Talk about going above and beyond! I also wanted to thank Katie for doing a fantastic job keeping me updated on everything and being incredibly well-organized, and not to mention suggesting the fix on my wiper blade! I seriously couldn’t believe you guys fixed that. She is a real asset to your team! I will highly recommend Gerber to my friends and family.
OH - 1046 Dublin Rd, Columbus - 8/9/13
I had an excellent experience at Gerber about a month ago. My date of loss was 08 July 2013 and they fixed my window framing after my window was shattered and broken into. Dwayne was extremely friendly and fixed my window quickly. This is my second experience with Gerber and Dwayne and both of my experiences have been wonderful. I will definitely be coming back if any more problems occur! Thank you again Gerber!
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