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Ann Arbor, MI - 2310 S Industrial Hwy

 

MI - 2310 S Industrial Hwy, Ann Arbor - 3/14/24

If Gerber offered a frequent flier program, I'd be a gold star member. I've had a multitude of auto body repairs done by them so I feel confident in giving a hearty five star review. They have a system in place that moved my cars through the repair process smoothly and quickly. From Jerri and the ladies at the front to Jason and the others in the body shop, I was treated with warmth and efficiency. And their repair work is beautiful. They got the rear view mirror on my white Fusion to match beautifully, which is not an easy feat. Obviously, I highly recommend Gerber Collision on S. Industrial!

Maryann G

MI - 2310 S Industrial Hwy, Ann Arbor - 2/29/24

Very professional front desk workers and repair staff. Excellent customer service and communication. Before leaving a car for repairs the customer better understands the work involved in the repair and the cost.

Annette F

MI - 2310 S Industrial Hwy, Ann Arbor - 1/29/24

Best place to take my car! Great service, quick and reliable. They continued to give me status updates on the progress of my car and super friendly. My car looks brand new! They even cleaned all the broken glass. And Jerri - I cannot say enough good things about her. Even though she asked multiple time if I left anything in the car when dropping off, I still forgot something. I was able to call and pick up my item without any problems! She was ready and willing to help me out. She is kind, caring, made me feel welcome and is able to run the front end smoothly. She is a great asset to your wonderful team! Thank you all!

Natalie D

MI - 2310 S Industrial Hwy, Ann Arbor - 12/25/23

I would give Gerber Collision 100 stars if I could! Everyone from the front desk to the repair specialists to Trent V. has been amazing and so helpful. The repairs on my car were done quickly and well. Trent kept me very well informed throughout the whole process by email,phone and text. I also appreciate so much how well they cleaned and detailed my car inside and out. My car looks brand new! Thank you everyone at Gerber Collision!

Leslie A H

MI - 2310 S Industrial Hwy, Ann Arbor - 10/18/23

Gerber repaired a couple of rock chips perfectly and in a timely manner. Brandon provided excellent customer care and made sure I was 100% satisfied with the work. I highly recommend Gerber and this entire group for all collision repairs and I don't want to forget the front desk ladies, so friendly and a pleasure to talk to. Thank you everyone for making this a hassle free experience.

Kathy W

MI - 2310 S Industrial Hwy, Ann Arbor - 10/6/23

5 stars

michael s

MI - 2310 S Industrial Hwy, Ann Arbor - 8/19/23

Fantastic communication! Kept me updated at all times! Excellent analysis of the damage to my car - the estimator found a spot that was damaged that I could not see and I am very particular about my car! Highly recommended!

Frank D

MI - 2310 S Industrial Hwy, Ann Arbor - 8/4/23

Employees are friendly, courteous and professional At all times

Marie T

MI - 2310 S Industrial Hwy, Ann Arbor - 7/19/23

I was completely impressed with the level of service I received. It's especially impressive with so many businesses cutting back on customer service. Every step of the process was smooth, communication was great and my car was done ahead of schedule. I would use this shop again with no hesitation if I needed body work on my car.

Judy S

MI - 2310 S Industrial Hwy, Ann Arbor - 6/23/23

Thank you thank you thank you! I'm you guys did an amazing job and fast! Special thanks to Mike K. for taking care of everything!!

Debbie F

MI - 2310 S Industrial Hwy, Ann Arbor - 5/26/23

Fantastic customer service. The cat looks amazing. They returned it cleaner than when I dropped it off. They also kept me informed as to the status of the repair. They also dealt directly with the insurance company. I would highly recommend them if you need repairs.

Jane W

MI - 2310 S Industrial Hwy, Ann Arbor - 5/19/23

Great customer service. Friendly, knowledgeable and made the experience very pleasant. Thank you!!

Katie K

MI - 2310 S Industrial Hwy, Ann Arbor - 5/19/23

I have been impressed with Gerber's professionalism, responsiveness and overall level of care and communication throughout the process. For the discerning consumer, I would absolutely recommend them. They were open to dialogue throughout the process. I never felt dictated to, and I always got the feeling they cared about the customer and the end result. They display a high level of attention to detail. I have a difficult color to paint match (VW - Great Falls Green), and the painters did a stellar job of matching that difficult color. It looks really good. 10/10 here. Unfortunately, the actual repair was more of a 8.5-9/10. Most of the car looks really, really good. And they took extra time to buff the car so as to make sure all the surfaces matched from a finish point of view. The following statement is NOT intended to take away from all ... the positive items of note preceding this next statement. In the area of actual impact there is still a slightly noticeable break in the paint / finish, or a small piece of debris under the clear coat. It's really minor, but, I would have liked to see it 100% or as close to is as reasonable. My estimator assured me that since Gerber's work is warrantied for life, that if it becomes an annoyance to me or develops into a larger area of concern due to weathering and solar effects, I would be entitled to bring it back to be fixed. With that promise on file, I was satisfied enough to receive the car. Lastly, there were a few minor chips that did not end up being completed during the repair. It is not the end of the world, but if I am being honest I would have liked those to be completed so I didn't have to touch them up myself. The fact they were missed is entirely understandable due to the mechanism of damage in my cars case (showered with small metal debris on the highway from a failed u-joint of the vehicle in front of me). I do not hold Gerber at fault for missing these, and my estimator, Trent, assured me they would be happy to take care of it. I just couldn't be without transportation any longer and the estimated repair time for the additional items was another 3 days. If I am unable to satisfactorily touch those truly minor spots up, I will just bring it back to them when I have adequate time to await further repairs. All and all, I am happy with the work completed. Based on previous experiences with other shops throughout the years, I was expecting to have a lot of issues to drill down upon final inspection. The minor issues I have mentioned, still represent a facility and staff that is a cut above the norm. I commend them and recommend them. As an automotive industry professional of 15 years (manager at an Audi/Porsche/VW dealership), I can say without reservation that Gerber is among the best choice you can make when it comes to body work. I wish I could remember my receptionists name as well, but she was STUPENDOUS. read more

John M

MI - 2310 S Industrial Hwy, Ann Arbor - 4/1/23

I had a great experience with Gerber after having an unfortunate encounter with a snowbank in my Mini Cooper. All the staff were friendly, professional, and helpful especially the estimator, Jason. The repair work was completed earlier than expected, and they even washed my car & cleaned the inside. The car looked like new when I picked it up. Now that's what I call customer service!

Diane

MI - 2310 S Industrial Hwy, Ann Arbor - 2/22/23

Great communication. Excellent job repairing my vehicle. Seamless integration with Hanover Insurance and Enterprise Car Rental, which was much appreciated.

Alison P

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