Vancouver, BC - 1111 - 73rd Ave

BC - 1111 - 73rd Ave, Vancouver - 3/3/12

Dear Sir or Madam: Please excuse my delay in sending you this letter. Last fall I was unfortunate to be involved in a rear-end collision which I might add was only the second time I have been involved in a car accident since I started driving in 1969. I currently have Auto Insurance with both ICBC and Family Insurance but I hardly knew how to start the process of getting my car repaired. I was both shocked and confused when I did not have to take my car to the ICBC Claim Centre and the agent from Family Insurance gave me the option of where I would take my car to be repaired. I chose Boyd simply because it was so close to my home. I did not have any previous knowledge of your company but I will admit that when I pulled up in front of your shop in South Vancouver, I was convinced that my brand new car would never be the same as the result ... of this accident. When I walked in the door at 7:30 am, I was greeted by a very pleasant receptionist who spent approximately 2 minutes collecting my paperwork, collected my keys, asked me to help myself to a fresh cup of coffee and said that the car rental company would be here shortly to take me to my loaner car. I doubt that I had even finished half the coffee when the agent from the car rental company arrived and off we went to his office which was only a few blocks away. I believe I was on my way to work in less than 30 minutes and arrived in Surrey being only a few minutes late for work. Nothing was complicated that day. I enjoyed driving a lovely vehicle that was comparable if not superior to my own car and I hardly noticed the difference for approximately one week while your company repaired my car. When I received a call from your office to advise me that my car was ready I had some trouble finding the location of the car rental company so I called your office. Again, I was met with the utmost of courtesy over the phone and your staff told me to just come back to the Boyd Repair Centre and they would have the car rental agent come and pick up the loaner from your office. It took me less than 5 minutes to come into your office, sign one document, retrieve my keys and I was off and away without even a blink of my eye! It is approximately 6 months later and I have not heard a squeak, a groan or seen even a speck of damage to remind me that my car was in an accident that cost several thousand dollars to repair the back cargo door, rear bumper and some other significant repairs. Best of all, I never had to pay even one penny towards this repair as the accident was deemed to be the fault of the other driver. I want you to know how much I appreciate how your company made this unpleasant experience seem like it never happened at all!. I extend my sincerest gratitude to all of the people who had something to do with this minor miracle. I will most certainly recommend your company to anyone I ever meet who is looking for auto body repairs. Sincerely Michael Kalmuk read more

Michael K

BC - 1111 - 73rd Ave, Vancouver - 2/21/12

I needed my windshield replaced quickly so I took my car here. All I can say is that the staff, especially Rose, are very friendly and the service is quick. I would definitely recommend this location.

Lisa S

BC - 1111 - 73rd Ave, Vancouver - 2/14/12

I had my car reparied recently at BOYD. The service was fast and professional. I would recommend it to others. Forget to mention, the nice guy's name is Fred.

Chao L

BC - 1111 - 73rd Ave, Vancouver - 2/6/12

Excellent repair and service

Alana G

BC - 1111 - 73rd Ave, Vancouver - 2/3/12

great service, professional job, the car looks like new

Edward K

BC - 1111 - 73rd Ave, Vancouver - 2/2/12

Had a small issue with my 2010 Chrysler 300. Backed up and bumped someones rear bumper. Broke my tailight and cracked and scraped paint off of my rear bumper. Brought my car in on Monday afternoon and got a call Wednesday that it was ready for pickup. Great service and did an excellant job, good as new. Your sales reps. Mandy and Jeff did a very good job explaining to me how the process works and handling my case. I am very satisfied with your company and the work that was done

Robert H

BC - 1111 - 73rd Ave, Vancouver - 2/2/12

I dealt with Mandy and she was very helpful, knowledgable and courteous. The work was preformed on time which I appreciated.

Cindy t

BC - 1111 - 73rd Ave, Vancouver - 1/27/12

excellent service received. The Manager Robin was very courteous and professional. he went out of his way to meet my needs. The assistant Fred and staff was also very helpful and nice. Overall a great experioence.

chitra k

BC - 1111 - 73rd Ave, Vancouver - 1/27/12

I chose Boyd Autobody and Glass on West 73rd st in Vancouver (although they were not one of the closest repair shops) for two reasons. They had the best reputation (word of mouth & reviews on the web), and I need both Glass repair (my car had been broken into) and some body work. The glass and some paint touch up was covered by ICBC, and the body work and other paint touch-up I chose to pay for myself (as it would have to be a separate claim and the cost was less than my deductible). The service was outstanding, as was the body and paint work. I love my 2010 Chrysler Sebring Limited Hardtop Convertible, and will never take it anywhere else.

Mike D

BC - 1111 - 73rd Ave, Vancouver - 1/10/12

Wanted to thank Robin and Rose for their amazing customer service. They were both very professional. My collision repair could not have gone any smoother. Robin went above and beyond to make sure everything went easily and in fact, had me bring back the car back to re-fix/paint one very small area that he insisted wasn't up to their standards. I would recommend them to anyone requiring repairs to their vehicles. Thanks Robin!

Stephanie W

BC - 1111 - 73rd Ave, Vancouver - 1/8/12

Great work, great staff, timely repair. Mandy on reception the best. Thanks will return if needed

David T

BC - 1111 - 73rd Ave, Vancouver - 1/6/12

The office staff were friendly helpful and kept me informed of all progress. The repairs to our two vehicles was done in a very timely fashion and we were 100% satisfied with their work.

Kevin S

BC - 1111 - 73rd Ave, Vancouver - 9/29/11

Excellent service. The staff are friendly, call you regularly and do their best to get your car back to you as soon as possible. I would recommend Boyd to anyone needing Autobody services.

Sally B

BC - 1111 - 73rd Ave, Vancouver - 9/25/11

This is my 3rd time to Boyd Autobody and each time I've been very happy with the results and the level of service and attention to detail. I would never hesitate to recommned Boyd Autobody to anybody!

Madison G

BC - 1111 - 73rd Ave, Vancouver - 9/19/11

Actually, Boyd did the detailing on my car that had paint overspray from my neighbours. Robin was efficient, helpful and very professional. He was also pleasant to deal with. He made the whole process seamnless and painless. Thanks,.

Shannon B