Maryland Feedback

MD - 1047 Maryland Rt 3 N, Gambrills - 11/1/19

Great job! Thanks for all the updates.

Jill C

MD - 8211 Snouffer School Rd, Gaithersburg - 10/30/19

Superlative service. Matt constantly kept me in the loop and explained everything so thoroughly.

Meredith B

MD - 7706 Race Rd, Jessup - 10/24/19

The team here took great care of me. I was kept in the loop at all times and was greeted warmly and professionally when I called the shop. I really appreciate your help getting me back on the road.

Tom M

MD - 8528 Baltimore National Pike, Ellicott City - 10/7/19

Very professional and courteous....Especially Chrissy!!!

Raymond F

MD - 5106 Branchville Rd, College Park - 9/23/19

Everything went great, they worked directly with the insurance company. All I had to do was drop off and p/u.

Eric B

MD - 1123 Old North Point Rd, Dundalk - 9/7/19

Had a very great experience with Gerber Collision. Very friendly staff and the car looks good as new. Thank you for the great service, care and friendliness. That goes a long way!

Diane H

MD - 8528 Baltimore National Pike, Ellicott City - 8/1/19

Second time I've used them, and alsways a great job.

Louis W

MD - 19560 Frederick Rd, Germantown - 7/17/19

The new paint is close, but visibly different from the existing paint -- not an exact match. Everyone was polite and professional. Car was clean when I got it back. (Thank you.) Thank you also for correcting a couple of small issues on the front trim.

Mike B

MD - 8528 Baltimore National Pike, Ellicott City - 6/12/19

Very friendly and able to do good work with a quick turnaround. Very happy with their work and professionalism.

Matt

MD - 5106 Branchville Rd, College Park - 5/17/19

Excellent work and service on repairs. Excellent time completing repairs. Customer service very professional and courteous. I would recommend Gerber to family and friends. We were told they stand by their work if we weren't pleased or if something went wrong or that they missed they would commit to correcting the problem. Thank you for taking pride in your customers satisfaction.

Philomena H

MD - 1123 Old North Point Rd, Dundalk - 5/7/19

Excellent work and customer service

Doris P

MD - 8528 Baltimore National Pike, Ellicott City - 4/27/19

Estimate provided within 24 hours. Repair completed within 2 days. Advised on additional work before proceeding.

Traci P

MD - 8528 Baltimore National Pike, Ellicott City - 4/25/19

This has been one of the most (if not THE most) pleasurable experiences, working with Gerber! And let me start by saying I NEVER take the time to submit reviews for places, but this was certainly worth doing and I could very easily write pages about the amazing folks at Gerber! An auto accident is never a fun or easy thing to deal with, especially when you care for your vehicle as much as I do (Taylor is my child!) But the whole process from start to finish has truly been nothing short of amazing, and they definitely did everything possible to make the best of an unfortunate situation for me. I spent hours researching local collision repair shops, reading reviews and weighing my various options, and am so happy with my decision to go with Gerber - I won't ever go anywhere else now! Special shout-out to CHRISSIE, who is an absolute gem and ... true beacon of customer service for others to learn & live by - she was courteous, friendly, always available to answer my questions and replied to emails lightning-fast; I couldn't have asked for more from her, or any of the other staff! I truly felt that they cared for me as their customer, and took my vehicle under their wing as if it was one of their own. The day I initially brought my vehicle in, they took my information, invited me to take a seat in their waiting room and offered me tea/coffee from their Keurig (bless), and within minutes they had Enterprise at their door with my rental vehicle ready to go - simple & easy as that! The text updates were great, and they finished almost A FULL WEEK ahead of schedule... I was truly shocked, somewhat skeptical and almost certain to find something wrong, but the repair work was flawless! Taylor looks just as good as she did the day I bought her, if not better! Because she sat for a day or so until I could get by the shop for pick-up, quite a bit of pollen had accumulated; so they offered to wash my vehicle for me AGAIN... wow! THANK YOU GERBER ELLICOTT CITY/BALT NATL PIKE, you guys ROCK! read more

Daniel D

MD - 19560 Frederick Rd, Germantown - 4/14/19

Employees were very polite and treated me with respect. The car was completed in a timely fashion and I have no regrets at all.

Jacob R

MD - 9943 Washington Blvd, Laurel - 4/11/19

I appreciate all the updates leading up to me picking up my vehicle.

Crystal C