Hawaii Feedback

HI - 73 - 5601 Maiau St, Kailua-Kona - 6/3/26

I am writing to express my sincere gratitude for the excellent service I received during the recent repair of my vehicle. Throughout the entire process, your team kept me well informed with timely updates on the status of my car, which provided me with the great peace of mind. I was particularly impressed by your professionalism and flexibility. You went above and beyond by accommodating my work schedule and arranging for me to pick up my vehicle after hours. This level of understanding and customer focused service is truly appreciated. I would like to extend a special thank you to Len and Kawena for their outstanding customer service. Their attentiveness, clear communication, and helpful attitude made what could have been a stressful experience smooth and positive. I will definitely recommend Gerber Collision & Glass to my family, ... friends, and colleagues. Your commitment to quality service sets a high standard in the industry. Thank you once again for your exceptional support. read more

Jeweline A

HI - 1301 Moonui St, Honolulu - 6/2/26

The Customer Service Representative, Mahina, is very professional. After the repair our Vehicle looks like new again. Thank you for your Excellent Service.

Patrick M

HI - 415-A Kilani Ave, Wahiawa - 5/1/26

Office staff was courteous and polite. Turn around time was quick. Workmanship was excellent.

Lee G

HI - 46-184 Kahuhipa St, Kaneohe - 4/30/26

Staff were all efficient, nice and knowledgeable. Work was excellent, texts updates were appreciated, coordination with car rental and insurance company was amazing!

Ronald S

HI - 94-174 Leokane St, Waipahu - 3/30/26

Maria is awesome. Within a few days I was able to schedule repairs and she kept me informed of the progress throughout. The easiest process I've ever had getting a car repaired in 6 decades. Mahalo for all you do.

Mike F

HI - 904 Waimanu St, Honolulu - 3/10/26

Excellent service Over and beyond personal touch

Dianne M

HI - 94-174 Leokane St, Waipahu - 2/27/26

I am very impressed with the service I received at Gerber Collision Waipahu. They were a recommended partner shop for my insurance, and they truly came to the rescue after someone hit my 2017 Honda Accord Sport SE while it was parked. I'm usually wary of the estimate process-I always worry a shop will underestimate damage with a 'we can just buff that out' attitude. However, Asialee was fantastic and performed a thorough evaluation of my Accord, correctly deciding that the rear bumper needed a full replacement. The timeline was incredible: Friday (2/20): Estimate Wednesday (2/25): Drop-off for repair Friday (2/27): Repair complete! I've never had such a quick turnaround from a repair shop. They took excellent care of my vehicle, even giving it a quick wash (poor thing suffers from landlord-induced water spots), and got it back to me in ... less than five days. That is amazing. Special shout-out to Nick and the front desk team for guiding me during my first visit. Also, a huge thank you to the tech who started processing my vehicle on the day of the drop off (didn't get his name, but he had a very cool, quiet vibe)-credit must be given to the guys in the back who put in the labor. Trust that you are visible to us customers! The Gerber Waipahu team is professional, friendly, and they treat your vehicle like it's their own. If my Honda ever needs 'emergency' TLC again, they will 100% get my business. read more

Alex T

HI - 754 Queen St, Honolulu - 9/16/25

I was very impressed with the entire service. Everything went very smoothly, from getting the estimate, dropping off the car, and picking up the repaired car. I was very impressed that I received texts on different days which kept me informed of the progress of the repairs and the projected completion date. Everybody that I dealt with was very helpful and professional.

Lawrence F

HI - 415-A Kilani Ave, Wahiawa - 9/9/25

I had a great experience at the Wahiawa, Hawaii, Gerber Collision & Glass shop. Thanks to Lauryn's great management skills and her team, my repair was smooth-going and hassle-free. I especially appreciated the team's efficient work ethic and friendly communication.

JOY G

HI - 94-174 Leokane St, Waipahu - 9/8/25

Great customer service very fast repairs

Jacob M

HI - 91-356 Komohana Place, Kapolei - 8/30/25

Every team member who helped us at Gerber Collision & Glass carried their professionalism with the spirit of Aloha. We received exceptional service, a positive experience, and the reassurance that our vehicle was in trusted hands. Mahalo for your service!

Yaryna V

HI - 46-184 Kahuhipa St, Kaneohe - 7/23/25

Mike J. too care of us, as did everyone at office. But Mike was "our guy" for the process. Friendly, personable and knowledgeable: what more can we say? After dropping off our car, we started getting update texts: wonderful! The office coordinated with our insurance, so we didn't have to deal with that. Mike explained the repair and warranty. We are VERY pleased with the work, the people, the whole experience (except for the crunch that brought us to Gerber!).

Eric H

HI - 415-A Kilani Ave, Wahiawa - 5/8/25

Outstanding Courtesy and Professionalism.

Robert M

HI - 754 Queen St, Honolulu - 5/3/25

Had to wait 7 days instead of 4-5 promised and return for the rim repair who was almost an hour late for an appointment. Overall great service and results. Would recommend. Thanks Gerber Collision for great service.

David M

HI - 754 Queen St, Honolulu - 5/3/25

Service superb; repair flawless; Customer Service professional, knowledgeable and friendly; explained all phases of repair/service to be done; my Honda CRV was repaired and finished on scheduled promise date. Excellent coordination/collaboration with State Farm. Sarah, Marissa, and Ikaika are great people and represent Gerber Collision & Glass very well.

Mark G