Colorado Feedback

CO - 5900 Palmer Park Blvd, Colorado Springs - 3/10/13

I received outstanding service at Gerbers. I especially want to thank Doug Timmons, not only for the service but because he kept me informed at all times as to the status of my repair work. Great Service from all personnel at this site

William T

CO - 275 Enterprise Dr, Pueblo West - 3/10/13

The service that was done toy vehicle was amazing it made the car look as if it were brand new no issues with anything so far and customer service was always polite and easy to talk to also very giving when it came toward the information about my truck

Andrew A

CO - 12520 W Cedar Dr, Lakewood - 3/10/13

The service provided was great. Great customer service skills.

paulette k

CO - 5900 Palmer Park Blvd, Colorado Springs - 3/8/13

Gerber made my whole collision repair experience easy! Very friendly service, kept me informed of how things were progressing during the repair, and worked perfectly with my insurance company keeping it simple for me. Plus, the repairs they made make my car look as good as new again. And they even detailed the interior! Thanks, Gerber! Wreck-ommending you to my friends and family for their repair needs is a no-brainer.

James S

CO - 4401 Mark Dabling Blvd, Colorado Springs - 3/8/13

excellent job

Sheryl M

CO - 275 Enterprise Dr, Pueblo West - 3/7/13

Beautiful work. Great customer service.

mary a

CO - 4700 Pearl St, Boulder - 3/7/13

Awesome service, Johnny did a great job and was very helpful

Michael G

CO - 5900 Palmer Park Blvd, Colorado Springs - 3/7/13

They did an excellent job in a very speedy manor, accommodating my schedule.

Andreas S

CO - 2555 S Santa Fe Dr, Denver - 3/6/13

Johnny Romero called me to let me know there was a gasket that could be removed instead of prying up the cabriolet top on my 1998 Cadillac STS , THANK YOU JOHNNY!!! you came armed with knOWLEDGE AND got it done . Very Friendly,polite and quick at his task. A very professional job well done,and I certainly will reccommend Gerber Glass,and Johnny Romero, Great service at my home. Thanks Guys. Willy

Willy C

CO - 4401 Mark Dabling Blvd, Colorado Springs - 3/4/13

"To whom it may concern, I would like to say thank you to the entire staff at the Gerber Collison auto body repair shop. Earl and Jennifer the two people that I would like to recoginze as exceptional, proffessional, outstanding, pleasant, and went out of their way to exceed my needs and expectations. I most certainly refer family, friends and neighborts to your company becasue of the great staff and great work. Twice I have used your company and both times I had the cofidence that my so called "retirement car" was in good hands. When picking up my car I walked away a "happy grandma" pleased with the work performance your auto body men done on my car. Thank you for making my satifaction your top priority I appreciate it. "

Tina P

CO - 12520 W Cedar Dr, Lakewood - 3/4/13

I am pleased with the service you provided and rather amazed that the paint is so well matched to what is on my almost 20 year old car. Good Job, !!

karen i

CO - 275 Enterprise Dr, Pueblo West - 3/4/13

They were friendly and caring. They did a great job on the repairs. I really appreciate them and will be recommending them to others.

LeAnn F

CO - 6750 S Dawson Circle, Englewood - 3/2/13

Great service, very fast with the repairs and excellent workmanship. They did an awesome job on matching the paint. I rate them as a 10 across the board.

Robert H

CO - 2228 S Colorado Blvd, Denver - 3/1/13

Hi Dezirae, I would like to tell you how well one of your employees did to help me repair my damaged truck. I'm John Ebert and I had a Red Dodge Dakota that was hit by a Porsche. Your repair process manager Jake Schuman was excellant and took great care of me and my truck. When I arrived he examined the truck with me and pointed out what needed to happen to repair the truck. He asked me about how I did with the accident and I told him that my baby girl was in the back seat and that she was ok after the accident. I also told him that I was unemployed too. After that he contacted me every several days to give me update on progress of fixing the truck and also always asked me how I was doing and how the job search was going too. He explained how putting used, re-build parts was cheaper that brand new parts, they would be examined and ... re-painted and used. He also re-used the interior parts at my request. He worked with me very well and contacted my insurance company a great deal of time to get approvals to fix truck. He also followed up quite extensively when Cherry Creek Dodge discovered additional damage to the steering pieces of the truck. We had trouble getting my insurance company representative to respond, so he called the company itself to get permission to fix the newly discover damages. When I picked up the truck he told me how Gerber could fix the other scratches and dents in my truck, not gotten in the accident, at a later time. He always asked me how I was doing since I was unemployeed and how my baby is doing after the accident. That means he really cares about his customers. Which a great many companies don't. After I picked it up, I noticed that one of your painter got paint on my truck seat, I returned and showed Jake and he quickly fixed it. He works hard to get damaged fixed quickly for your customers. His communications skills are excellent and he listens very well to what customers say. He also knows the industry very well and all the costs and availability of used and new parts for repair. His universal knowledge, communication, program management and insurance industry knowledge, makes him a primary candidate for promotion. I would highly suggestion that you send this email to your supervisors and senior directors of your company. They need to know when an excellent employees exists. That way he could continue to add greatness to your company as a leader and supervisor too. He could also train other employees in customer skills. Your company fixed my truck fast and well and Jake is an excellent employee!! I will market your company to others that need vehicles fixed. John read more

John E

CO - 205 3rd Ave, Longmont - 3/1/13

Niki, I want to thank you personally for your customer service, your attention to detail, and quite honestly, your professionalism in keeping me informed on the status of my repairs. I rarely send emails like this, and take this to heart. I spent 20 years in hospitality management (General Manager), working for Hilton Hotels. It is rare to find someone like yourself. You represent your employers company with absolute professionalism and I truly appreciate working with you. Of course, each of every client of Gerbers is there because the second largest investment they have (most likely) has been damaged. No doubt this causes some grief to each person. I want to thank you for your assistance and I do, very much, appreciate your help. One of your reps came by today. I mentioned to her that I would be happy to forward an email that your ... company writes and approves to each of my customers. I do have a large customer base, I was agent of the year in 2012, and, I made what's referred to as Championship Club, top 2% of all agents in the US. I would be more then happy to inform my customers of your attention to detail, and the quality of the workmanship your company provides. Again thank you. read more

Scott H