Muskegon, MI - 2469 Apple Ave
MI - 2469 Apple Ave, Muskegon - 6/27/18
Excellent service from first phone call to the finished product. Very happy with customer service they followed thru with everything that they discussed with me.. Already recommending to co-workers friends and relatives!!
MI - 2469 Apple Ave, Muskegon - 5/23/18
$5,000 later and she's good as new...maybe even better. On May 1st my car was parked on the road while our roof was being replaced. Later that day, it was struck by no one other than...the roofer! We found humor in this. But this would be the initial stages of what would turn out to be my first claim. I made contact with my insurance company, USAA, and they walked me through the next few steps. They connected me with collision repair companies in my area and also found me a rental car. I soon received a call from Gerber Collision and Glass on Apple Ave in Muskegon and then from Enterprise rent-a-car on Henry St. All three of the agency's worked together to make this the most painless process as possible.From the continuous communication from USAA, to the rental car that was ready for me at the collision center, and the daily updates from ... Gerber - the whole thing was a walk in the park.Nowadays, it seems customer service is hard to come by. But the three agency's I got to work with over the past month are professionals at it. It almost seemed like every person we dealt with was going the extra mile to make this process as smooth as it could be. The agents at USAA were very patient and thorough, the representatives at enterprise explained their involvement very clearly, and the staff at Gerber were efficient, professional, and genuine. Each person we worked with was extremely compassionate, confident, professional, and personable. Everyone made us feel like we were their priority. I do want to point out however, Jason from Gerber Collision and Glass by far went over and above for us. He recognized us at the door, greeted us with a smiling face each time we met, remembered my name, kept me in the loop, and was all around a very upbeat and great person to work with.If you're eligible to use USAA as your insurance company...I would. (For more reason than one at least check them out) If you need a rental car out of the Muskegon area, Enterprise on Henry is the place to go.If you need collision repair done to your car, go to Gerber on Apple and at least get an estimate. And when you do, speak to Jason...he'll be 100% honest an upfront with you just like the rest of his staff there.Huge thanks to everyone involved. The car looks and feels great. That paint color match is exceptional. read more
MI - 2469 Apple Ave, Muskegon - 4/6/18
They did a very good job on my car.
MI - 2469 Apple Ave, Muskegon - 12/19/15
Just got my white ford f150 back. I hit a deer brought it here and my truck looks better than ever. Too notch service kept me updated and most of all these guys are fast. 2 days. Would have been a day and a half but I was still at work. I'm happy and impressed. Thanks Gerber. Customer for life.
MI - 2469 Apple Ave, Muskegon - 9/18/15
The work done on my vehicle was top notch!A+ highly recommended!
MI - 2469 Apple Ave, Muskegon - 7/31/15
The staff at the Muskegon location were very helpful. They let me know, by texting, with all updates. When there was a problem and when the job was done. Fast and easy drop off and pick up.
MI - 2469 Apple Ave, Muskegon - 5/20/15
My experience with this Gerber location was top notch from start to finish. All staff were friendly, knowledgeable and very helpful. They provided easy access to and arranged for a rental for me while my vehicle was being repaired. As a retired widow, I relied upon their expertise and assistance as I hadn't dealt with anything like this before. They texted and called throughout the entire operation to keep me updated on their progress. If I ever needed this type of repair service again, I wouldn't hesitate to go back to this location. Thanks.
MI - 2469 Apple Ave, Muskegon - 3/30/15
Everyone who works here is extremely helpful and friendly! They keep you informed every step of the way with phone calls and text alerts about the status of your repair. They do an amazing job, and they get it done quickly. As a single parent who puts vacuuming the truck low on the priority list....it was also an incredibly nice surprise to see that they even wash your vehicle and vacuum it out for you before they return it to you!! :) I would recommend them to anyone - a very professional job and friendly staff.
MI - 2469 Apple Ave, Muskegon - 3/17/15
ITS SO GOOD TOO SEE SUCH OUTSTANDING SERVICE, BACK IN MUSKEGON. YOU ALL WENT ABOVE AND BEYOND TO MAKE SURE THE JOB WAS AMAZING FROM THE START TOO THE END. THANK YOU GOD BLESS. RANDALL & PATRICIA S.
MI - 2469 Apple Ave, Muskegon - 3/5/15
First time insurance claim, they helped me through the process, took care of rental vehicle. Did a great body repair on my truck and even cleaned up the cab, which I haven't done in years. I will highly recommend the whole crew!
MI - 2469 Apple Ave, Muskegon - 2/28/15
Employees are extremely friendly and very trustworthy. I was and still am very impressed with the work they've done on my car. Very affordable even without insurance deductible. From this point on, I will always go to Gerber Collision for any bodywork for my cars. Highly recommend them!
MI - 2469 Apple Ave, Muskegon - 2/28/15
The people here At Gerber Collision & Glass had my vehicle done quick and they were very professional. When I picked up my vehicle I couldn't even tell that it had been it a collision. Very satisfied with my expierence
MI - 2469 Apple Ave, Muskegon - 2/21/15
Did a great job on a front end damage repair. Paint and detailed turned out great! Thank you Gerber Collison.
MI - 2469 Apple Ave, Muskegon - 2/16/15
Finished my car very quickly!!
MI - 2469 Apple Ave, Muskegon - 2/13/15
The staff were super friendly, and the truck looks amazing! The repair was finished much sooner than they had estimated, which was a pleasant surprise. The estimate was quite accurate as well. The nicest thing was that they vacuumed the interior and washed the floor mats for me....what a wonderful surprise!! Thank you!
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