Jacksonville, FL - 48 Lee Rd
FL - 48 Lee Rd, Jacksonville - 3/12/18
Above and beyond excellent communication. The repairs were very well done. Very good experience - I have recommended many others after such a positive experience with getting my vehicle repaired with Gerber.
FL - 48 Lee Rd, Jacksonville - 8/11/17
The service and assistance was outstanding. Robert B.s team did an excellent job on repairing my vehicle while keeping me posted daily on the status of the repairs. Linda H. called me while I was on vacation in the jungle of southern Mexico. When I reached an area with wifi I phoned Linda to see what was the condition of my Dodge Caliber. Not near any type of email or fax service she worked with me to get my repairs to the vehicle started. She was reassuring in explaining the condition of the car and that Gerber would keep me updated on the repairs. Upon returning from Mexico I found that the work had been completed and the car looked great. Gerber went so far as to send a car to pick me up for the drive to the shop. From the employees I spoke with at the company it was obvious that Mr. Brown manages an excellent 'team' of employees. I do ... not normally write reviews, but in this instance I thought it proper to do so. If there are any questions on this review do not hesitate to contact me. read more
FL - 48 Lee Rd, Jacksonville - 6/30/17
Great customer service & Great job on repairing my truck.
FL - 48 Lee Rd, Jacksonville - 6/29/17
The repair as done in a timely manor. there was a few small bubbles in the clear coat which they handled quickly.
FL - 48 Lee Rd, Jacksonville - 6/14/17
This location is the BEST! I stopped by for what I thought was a defect in the grill of my car which was fixed there 1 year prior from an accident. The defect on the grill ended up being residue which they cleaned off for me and had me on my way! Love the service after a year!
FL - 48 Lee Rd, Jacksonville - 5/6/17
I was very satisfied with the service, the people are very nice and friendly and the repair was done in a timely manner. Most of all I appreciate the honesty of Rob V. wherein during the process of estimating the value of the repair he would take the time to give you some options of how the repair would be done. Because of this I would highly recommend Gerber Collision to my friends.
FL - 48 Lee Rd, Jacksonville - 4/27/17
I did not know what to expect when I was told by the other driver's insurance company to take my car to this location. It was entirely not what I expected. When I walked in I was immediately greeted with a smile and was given guidance on filling out the paper work. The entire staff was extremely friendly and personable. They assisted in my rental car, as well as worked with the insurance company on making sure everything was done right. The General Manager came out and talked with me about my repairs and only added to my excellent customer experience. I am glad there are places that are friendly and help turn a bad experience into something that is quite manageable.
FL - 48 Lee Rd, Jacksonville - 4/18/17
Rob B is the best!! He answered all of my questions and made me understand what was going on with my car! I now have a complete understanding of what is going on and know now that him and his team are working hard to fix my car and make sure that it is 1000% perfect. You and your team are the best. And I do recommend Gerber for any repairs small or big. Ron B will take care of you and thank you from the bottom of my heart for taking care of my vehicle and making things clear on whats going on.
FL - 48 Lee Rd, Jacksonville - 3/30/17
a difficult job that took longer than expected. the Gerber team and Rob hung in there until it was complete. I am sure it was frustrating for them but they didn't give up.
FL - 48 Lee Rd, Jacksonville - 3/15/17
FL - 48 Lee Rd, Jacksonville - 2/25/17
I would like to take a moment to offer praise to your team at the Jacksonville, FL - Lee Road location. I am extremely satisfied with the repairs they made on my Honda and would definitely recommend that location to others. And I would like to offer special recognition to one employee in particular Robert V. Rob when clearly above and beyond my expectations relating to customer service, professionalism and quality of work. I would like to extend my sincere thanks to Rob and the Lee Road location for a job well done.
FL - 48 Lee Rd, Jacksonville - 11/29/16
Great service and always kept in contact with me on the status of my vehicle. Even made sure to stay late and get my car to me before the holiday.
FL - 48 Lee Rd, Jacksonville - 10/30/16
My rep.was a very patient man.I called him a lot and he was always polite and courteous.He explained the progress they were making and also some difficulties in finding the parts.They did a great job fixing my car.Thank you very much Robert V. for putting up with my eagerness to get my car back.
FL - 48 Lee Rd, Jacksonville - 10/29/16
Shop kept me in the loop regarding repairs. Staff was very easy to deal with and very professional. Will be very easy to recommend the shop to friends.
FL - 48 Lee Rd, Jacksonville - 10/27/16
everyone was so friendly and helpful. I would absolutely recommend this center to friends or family.
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