Improving Policy Retention: Collision Repair # 69497 3 credits

This course starts out talking about customer service in general, as it applies to all business's.  Then it transitions specifically to auto body repairs and explains to the insurance professional how a satisfactory experience at a collision shop can lead directly to customer satisfaction with the agent and agency and, ultimately, can improve policy retention.  We site actual data from J D Power surveys.  We show that all collision shops are not equal and that the wrong choice of a shop can lead to the loss of a customer.