Testimonials
Beep! Beep! Gerber is highly wreck-ommended.
Gerber Collision & Glass offers top-notch repair work and exceptional customer service. But don’t take our word for it. See what our customers have to say.
I would like to take the time out to thank you for the great job and fast service on my vehicle. The service your company gave me was outstanding and I hope to do business with you again. If I have any friends that might need some work done on their vehicles I'll give them your number to contact you. I just want to thank you again.
Sincerely,
Mr. Columbus Edwards
I'm happy to write this letter to acknowledge what I consider are distinguished employees who went beyond the call of their responsibilities. These 3 gentlemen are Pat Brett, Marlon Rias and Keith Green. These employees were genuinely concerned about the care and repairs of my automobile (which I might add was very clean) when it was in the shop for 15 days. I was greeted with warm, courteous and polite customer service. Pat Brett would call me with updates on my repairs. I hope this letter will be placed in each employees' respective file. I would highly recommend this company.
Sincerely,
Kiva Worley
RE: All-Consolidated Auto Rebuilders
I was most impressed with the way in which my auto body repair work was performed and in the manner in which Mike performed his customer service duties. I can truly say that my vehicle has not looked this clean since I drove it off the dealers lot. I also appreciated the way Mike kept me informed of the status of the vehicles repairs and acted as a liaison with State Farm Insurance when additional appraisals and authorizations were needed. I was impressed that he did so without my having to instruct him to do so. In my line of work, I always look to promote the employees who show initiative and excellent customer service skills. If I should ever have any further auto body repair needs, or know someone who does, I will definitely recommend your shop.
Robert Kelm
I am writing this letter to convey my thanks and appreciation for the professionalism exhibited by your customer service representative Pat. In my history of driving, never have I had damage of this magnitude on my vehicle. I found Pat to be very informative and patient. He answered all of my questions and called me every few days to let me know the status of the repairs being made on my vehicle. In conclusion, what impressed me the most was that he took the time to talk to me as though I was his only customer.
Thank you so much!
Sandra Dyson
To Whom it May concern:
I have a leased Durango that sustained damage to the headliner. Safeco Insurance Company referred your shop to me. I have had the extreme pleasure of working with your Store Manager, Jeff Porter in the claim settlement. Being in customer service myself I know how hard it is to please a customer who is being inconvenienced by a claim.
Jeff was always more than courteous, polite, responsive and explained the repair procedures and method of settlement fully. He went over and above the call of duty by staying late after the shop had closed to accommodate my schedule. Plus, the shop was immaculate. I totally understand why Safeco chose your shop. Jeff is a rare blessing in our selfish and demanding world.
Sincerely,
Sue Chrysler
Dear Mr.Cheskis and Mr.O'Day,
I just wanted to let you know how proud you should be of your South Elgin Gerber location. I have had my Honda Odyssey Van in your shop more than I would like to admit, but whenever I have a problem it's no question of where I will go to have repairs done. I also would like to say that when asked by others I refer them to this location. Your team, and I only know a few names just because they are "up front" people who deal with the customers directly, like Jeff and Amanda. I want to recognize the whole shop of workers, as they all as a team work with great care and concern in how they have done their jobs with such a tremendous amount of pride in their work. Your team deserves more than a note from me, but hoping you will recognize them and their efforts in their commitment to really caring about people. Best regards and if I ever need more repairs, I know where I will go because of Jeff and your team in South Elgin.
Sincerely,
Heather Johnson
Just a quick note to let you know how pleased I was this morning with the service I received when I brought my vehicle in for an estimate. Jim was especially courteous & prompt, allowing me to get to work on time. After years of referring policyholders and claimants to your shop as an inside adjuster for Unigard Insurance, I knew exactly where I wanted to go when my vehicle needed repairs. Everyone I came in contact with was friendly & informative & I was especially impressed with the cleanliness of your shop! Keep up the good work.
I look forward to continuing our professional relationship.
Sincerely,
Karen Scott
National Merit Insurance
Dear Mr. O'Day,
I wanted to personally thank you & your organization for your phenomenal service with my Honda Accord last year and now. You should know that, based on this service I didn't hesitate to bring my car back after a serious accident on New Years Eve Day. This is directly because of the quality of work and exceptional service. Great Service at Gerber means: (1) Coordination -- everyone involved knows me by name & knows the status of my car. (2) Communication -- I am constantly kept up to date & everything is explained clearly (3) Integrity -- You never miss a deadline or communicate inaccurately. (4) Commitment - Bill Vojek is in at 6:30am & late on weekends to get everything done to meet his commitment, he really cares. (5) Quality -- I know I'm getting the best service, parts & accurate service. It's done right!
Sue Meismer
I wanted to take the opportunity to thank you for the very personal and thorough treatment I received while my BMW was being serviced at Gerber. I'm sure all your customers received the "A" class treatment as I did, which is why your business has been, and will continue to be so successful. Perhaps you have received letters in the past that have been less than cordial; the service was top notch.
Michael T. Quintos
I wanted to thank you for repairing my driver side window and the severed wire that prevented both the driver side and passenger side window from opening or closing. After doing business with Collision Revision in Aurora and their dreadful customer service department you have been nothing but a breath of fresh air to do business with! Thank you for everything and I will be back to see you soon to have some minor body work done.
Lisa Burns
Dear Jim,
Yesterday I picked up my 93 Infiniti G20 at your facility after the new headlight assembly was installed. I want to express my satisfaction with your service and pricing. The car was repaired beyond my expectations and looks so good that unless someone really looks, it is hard to tell an accident ever happened. Your staff went above and beyond as well by exchanging the electrical socket for the light, washing the car, and cleaning the interior! Rest assured that I will tell anyone that ever needs body work to go to your shop. Your business is a shining example of how when customers are treated fairly and ethically how satisfied they will be. One last note I feel necessary to mention in regards to ethics - with the head light assembly I brought in. I know at first it was said that the light I obtained did not work and that you would need to order a new assembly. Not knowing any better I agreed and was fine with the cost. Again to my surprise you were able to use my light you ordered and proceeded to use mine shows the honesty that your business operates under. I am needless to say extremely impressed. Thanks again for the great job and I will be back anytime I need body or glass work.
Kyle Johnson
Dear Eddie Cheskis,
I just had my car repaired after an accident, at the Gerber Collision & Glass in Downers Grove, IL. I just had to let you know how pleased I was with the whole experience. The people working there are so kind and courteous. Every time I spoke to someone there I was treated with respect and kindness. They finished my car in a timely manner and let me know what was happening every step of the way. The car turned out beautiful and looks like a brand new car. I spoke with Russ Nolting at the shop and he really did a great job of making sure everything turned out right. I had a bad experience in the past with another company and tried to find a different place for repairs. I have now found the perfect place for any future repairs and will be recommending this place to all my friends and family.
Sincerely,
Jolie Matt