Testimonials

Beep! Beep! Gerber is highly wreck-ommended.

Gerber Collision & Glass offers top-notch repair work and exceptional customer service. But don’t take our word for it. See what our customers have to say.

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07/29/2010
RE: Scottsdale, AZ

I just picked my car up at your Scottsdale facility on Raintree and I wanted you to know what a pleasure it was working with Kim Ermisch. She was very personable and helpful. She made sure the job was done beautifully and timely. It was a pleasure working with her.
Sincerely,

Dr. W. Sriro

07/29/2010
RE: Skokie, IL

Nice work, excellent salesperson! Just a little pricey is what keeps me from rating a 10. Thank you!

Tari Rubenstein

07/29/2010
RE: Scottsdale, AZ

Great service! The part was installed quickly and when I had a problem with a similar part which was unrelated to the repair, Kim fixed it so I didn't have to return to the dealer.

Steve Swager

07/29/2010
RE: Chicago, IL

I received superior service from all the staff we interacted with, especially Oscar. I will definitely return to Gerber if I need future body work on my car.

Ann McGlinn

07/29/2010
RE: Roswell, GA

I ran into a tire on the highway at night and had some damages done to the front of my BMW, including one fog light broken.

The Gerber Adjuster, Brad Driggs, inspected the damages and suggested to get all damages repaired. Because it is a BMW, and you are worthy, he said calmly showing he cared .

My insurance deductible is high, and I am in a tight-budget this month. So I insisted on just repairing the broken fog light to get by.

Gerber's estimation was much lower than the nearby dealership. I was more surprised when I picked up my car from the Gerber shop. They did more than replacing the broken fog light. My car was polished, all large and small dents were flatten, my front bumper and grille look just like what it should be before the accident.

Rose Yang

07/29/2010
RE: Kennesaw, GA

I would highly recommend Gerber Collision in Kennesaw. Their customer service was excellent, and their work was completed in a timely manner. Keith Burns and Nan were very personable, and I was informed of the work completed in its various stages. After repairs, I was very pleased. Their work and their customer service was above average. Keep up the good work.

J. Broadwell

07/28/2010
RE: Crystal Lake, IL

MARK AND MARGIE AT THE CRYSTAL LAKE OFFICE WERE THE MOST PROFESSINAL REPS I HAVE SEEN IN QUITE A LONG TIME.

THE REPAIR WAS ON TIME AT COST OF ESTAMATE AND A PERFECT COLOR MATCH.

THIS IS MY SECOND VISIT AND HAVE BEEN VERY SATISFIED EACH TIME. I WOULD RECOMEND YOUR CRYSTAL LAKE OFFICE ANY TIME.

MARK MILFORD

07/28/2010
RE: Tucson, AZ

I had an accident where my insurance said they were going to cover me and didnt. The people at Gerber took care of me had the part for me already and helped me when i was strapped for cash with their easy payment plans. Ill recommend Gerber to all my friends.

Jason Sadeik

07/28/2010
RE: Glenview, IL

Service by Anthony Ashmore was excellent on all areas of repair to my car.

Bob Zerebiny

07/28/2010
RE: Skokie, IL

The entire crew at your Skokie location were amazing. I received frequent updates on my vehicle which were very helpful in coordinating my schedule. I was especially impressed with David Martinez, my service consultant. When there was an issue with parts or confusion regarding how I crashed, the communication was impeccable. I think you guys do a fantastic job and I would recommend anybody that crossed my path in need of collision repair to Gerber. I can't say enough about how happy I am. By the way, my car looks great, smells great, and drives perfect. Excellent work. Keep doing what you're doing. And give major kudos to David Martinez for me. Thanks for taking good care of my ride. And the girls at the desk are the friendliest smiling faces you can experience after you just almost died in your car. Gerber in Skokie, IL is AWESOME!!!

Daniel Copeland

07/27/2010
RE: Skokie, IL

David was nice and professional.

Andrzej Nowak

07/27/2010
RE: Renton, WA

More than satisfied with Gerber's customer service in the Renton location. Above and beyond what I expected. One of the adjuster both Kami and Tyler were both cordial and respectful. Treated me like I was the only customer they had. And Tyler even did some touch up work on a minor scrape at no charge just for customer relations.

Antonia Valdez

07/27/2010
RE: Skokie, IL

David Martinez provided excellent service in support of the initial extensive repair work on my BMW 530IX, as well as taking care of a few minor folloow up items. Good support also from his associate Sam.

James Kauffman

07/27/2010
RE: Tucson, AZ

Gerber not only was able to fix my vehicle to a level beyond satisfaction, the manager, Walter, was able to identify and fix multiple recalls on the vehicle that we were unaware of. Thanks again!

Jonathan Wallace

07/27/2010
RE: Skokie, IL

Good service - satisfied.

Ralph LaZar

07/27/2010
RE: Naperville

We were from out of state and had a small encounter with a tire tread on the highway and it damaged our car . We called our insurance company and they wanted to us to have the car looked before we drove back home. They gave us your company to contact and we brought our car to be checked out. The service was top notch. Joe made sure that the car was fit for to dive back home. We really appreciate how professionally we were helped and how quickly were able get back to our vacation plans.

Steve Frantz

07/27/2010
RE: Douglasville

Pam did an AWESOME job fixing and repairing my 2006 Scion XA! I would recommend her 2 everyone! Thank you bunches Pam !!!

Beverly Sanders

07/27/2010
RE: Kennesaw, GA

I had a great and simple experience. The price of my bumper repair was better than another nearby place. So when I came to pick up my car, I asked them to work on my husband's brand new car that just got road debris damage.

Kristen Dutra

07/26/2010
RE: Roswell, GA

From the start, Estimator Jennifer Parker took personal interest in repainting my black 2008 Subaru STi where the paint had been chemically damaged, giving it white spots. She carefully reviewed all work done by the technicians. Having very high quality standards, she went the extra mile to see that any imperfections such as the slightest scratches were corrected, even going to the extent of having my sunroof completely reinstalled by an outside sunroof specialist. Although not covered under my insurance, she personally touched up small spot chipped by a rock and had a scrape on the bumper buffed out. I think the car now looks as great as it did when it was brand new. Jennifer showed great professionalism, integrity, courtesy, and friendliness at all times. I will go nowhere else for any of my future painting or collision needs than Gerber Collision and Glass.

Alan Sanders

07/26/2010
RE: Las Vegas, NV

I would highly recommend Gerber Collision & Glass to anyone who needs body work done on their vehicle. Service and turnaround times were impressive. Dave M oversaw an exceptional job on the repairs of my car, making sure everything was perfect down to the last detail. I am very happy with the service I experienced there! Thank you, Dave and Gerber!

Sarah Rosete

07/26/2010
RE: Renton, WA

I had a wonderful experience with Gerber, I was treated like I was the most important customer they had from the very beginning. They always make sure customer service is their priority, such as making sure their is someone at the shop to always take the call. And doing a few little extra things to my car because I had to wait a little bit longer (I was thrilled).

I highly recommend Gerbers to anyone who needs auto body or glass repair to their car. I have taken my car to many places but I would not go anywhere else after this experience.

Thank you,

Teresa Newman

07/26/2010
RE: Roswell, GA

I have been doing business with your Roswell repair center for about 7 or 8 years, and that fact alone should speak very well for the whole Roswell crew...from the Estimators, Body Repair Men, Painters, and the management. The quality of repair, and painting exceeded all my expectations. In fact, when I brought in my 2004 Mustang for a minor bumper repair, I found that the Roswell Painters' paint job quality far exceeded the Factory job! I cannot speak highly enough for the whole Roswell Gerber crew! There is NO other collision repair shop as far as I'm concerned!

Gary Wilbur

07/26/2010
RE: Redmond, WA

Rob (O'Brien) and Cindy of the Redmond Gerber Collision and Glass branch are awesome!

Rob was so helpful in explaining the whole process in a very detailed manner and did an awesome job. Cindy too, gave us constant updates and was so helpful!

Rob and Cindy, made things easier and helped out during this stressful period and I would recommend the Redmond branch to any friend who needs collision (or glass repair).

Thank you again.

Regards,

Surya Duggirala

07/26/2010
RE: Renton, WA

Great service!

Gaye Roebuck

07/26/2010
RE: Douglasville

My car was almost broken into and the door was damaged to the point it would not keep water from car washes or rain out. A recommendation from FJM Automotive led me to Gerber and Bryan, both highly qualified. Within minutes my door was repaired, there was no charge and they will definitely get all my auto body business in the future.

Curtis Hixon

07/26/2010
RE: Tucson, AZ

My experience at Gerber Collision & Glass was nothing short of spectacular. Their staff is knowledgeable, friendly, and responded to all my needs in an A+ manner. I would reccomend anyone I know to get their auto repair needs at Gerber.

Joel Joyce

07/26/2010
RE: Tempe, AZ

Our vehicle was hit and needed repair one week before we were supposed to leave on vacation. We needed our Yukon XL to pull a pop up camper as we were going camping for 6 days. Jim acted quickly and was able to have our vehicle repaired and back to us in 4 days! Additionally, he communicated with us daily on the progress of the repairs. We greatly appreciate his outstanding customer service and communication. Thank you Jim! We had a great time camping and the car was just like new when we got it back!

Mark Snedecor

07/26/2010
RE: Scottsdale, AZ

Outstanding service and repair! Kim Ermisch continually kept me apprised of the status of the repair and when it would be ready. When ordering parts, Kim found there had been a significant price increase on one of the parts but called around to see if it could be found for less money. She was successful and we appreciated her efforts. The car looks beautiful and we would definitely come back to Gerber and Kim again.

Holly S

07/26/2010
RE: Decatur, GA

I just wanted to say thank you for a job well done. Your staff was courteous, effecient, and had my car repaired to like new condition exactly when they said it would be done. I especially wanted to commend Sean Martyne-he took time to explain everything to me, and was courteous when he assured me that the job would be done right. I feel it was a fair price for the damage done to my car and feel thankful that I took my insurance company's recommendation to take it to you for repair as opposed to the dealership. Thanks again and I will not hesitate to recommend you to anyone that needs collision repair.

Debora Garner

07/25/2010
RE: Roswell, GA

Thanks for the great job you did repairing the dings and windshield on my BMW. It looks like a new car.

Elizabeth Ryan

07/24/2010
RE: Skokie, IL

So thankful to the staff of Gerber Collision at Skokie especially to Michael Burke for a job well done on my vehicle. I was worried that my vehicle won't be ready in time for our trip to the East Coast. Mr. Burke and the insurance adjuster coordinated with each other after I told them my problem. One week before the scheduled date of completion, the repair is completed, and thank God I will be able to use my vehicle for our trip as scheduled.

Raymundo Andrada

07/24/2010
RE: Mobile Glass Service

Joe B. came to my house to repair a van windshield. He was pleasant, friendly and quick. There was no mess left afterwards. He was a great guy!

Joan Posch

07/24/2010
RE: Elmhurst, IL

Kevin did an excellent job. He was very good at explaning to me the work that he was doing. He made me feel very comfortable and happy that I choose Gerber to replace my windshield. Thank you, Kevin.

Marilyn Bell

07/23/2010
RE: Morrow, GA

There service was very good, highly helpful too . I would recomend them to anyone. They treated me nicely and my car came out GREAT.

Judiana Miles

07/23/2010
RE: Chicago, IL

Due to an accident, the Gerber at 5948 N. Northwest Hwy., has previously fixed my car and did a spectacular job. This is why I decided to return so they could replace my windshield. Not only was the work done diligently and promptly, the customer service I received was impeccable! The receptionist was extremely helpful and took her time to inform me of my options, thoroughly explained insurance coverage, showed me how to read my insurance card, and explained insurance jargon that I was not familiar with. I will strongly recommend for anyone to take their cars for repairs to this particular Gerber shop because they have made my experiences with them remarkable.

Rosenda Huezo

07/23/2010
RE: Kennesaw, GA

I love the service and Herb also Keith where....THE BEST !!!!!

LARRY NEWSON

07/23/2010
RE: Roswell, GA

We just got back our 2005 Acrua MDX today and was delighted to see the work that Gerber did! You exceeded expectations! Not only did you repair the side panel to look like new but also took the initiative to fix some chips in the back bumper (that were not part of the quote) so the car looks like it just came off the new car lot.

Gerber worked on our behalf to negotiate with the insurance provider to make sure the job was done to their standards vs. what the insurance company wanted to pay.

In contrast, we have a car that was worked on by another independent repair shop down the road where the door still does not close properly and yet another car that is going back to a repair shop (owned by a major insurer) for the third time to get a simple bumper paint job to match.

Thanks again Gerber for exceeding my expectations for auto repair shops!

Doug McClure

07/23/2010
RE: Skokie, IL

David Martinez was very helpful, gave me fast service, nd made sure it was a job well done for a reasonable price.

Helen Gilbert

07/23/2010
RE: Tucson, AZ

This is my third time using Gerber and I've been thrilled with the quality of the work each time. This episode is no exception. It was finished early and the work looks outstanding. Customer service is always excellent.

MARK BANCZAK

07/23/2010
RE: Scottsdale, AZ

This place is fantastic! Just as I was getting into my rental, they came and told me they could have the car ready in 10 minutes as they determined it could be buffed and did not need painting! This saved me another trip to come back plus I did not have to use the rental car. I will come back (although I hope not to).

Marilyn Polonica

07/23/2010
RE: Tucson, AZ

GREAT SERVICE. COMPLETETION ON TIME. CUSTOMER SERVICE IS GREAT. VERY HAPPY WITH SERVICE.

RUTH MARTINDALE

07/23/2010
RE: Skokie, IL

David Martinez was professional and thorough and accommodating. He arranged for transportation to my office and from my home and the car was ready earlier than expected which helped my schedule tremendously. The final product made my new car look even newer.

Carol Crane

07/23/2010
RE: Skokie, IL

Excellent service was completed in a timely and prompt manner by David Martinez with a friendly and personable attitude. David was courteous, polite and very helpful. He is a good person to have on your staff and he is very people friendly. Thanks David for all your assistance in getting my car repaired just like new.

Charlotte Smith

07/23/2010
RE: Skokie, IL

Repairs were made quickly and satisfactorily. Rental car arrangements were satisfactory; Gerber desk woman volunteered to have Enterprise pick up the rental car, so I did ot have to bother with return. David Martinez is an excellent representative for Gerber- very professional, courteous, knowledgeable.

Robert W. Blodgett

07/23/2010
RE: Douglasville

I have always had good service with Gerber in Lithia Springs, Ga. I had 2 accidents and they have repaired my car very well. I also pass out their name and business cards. Too, the people are always cheerful there. They work all so well with my auto insurance company, GEICO. Very good collision center. I came in today to have some minor damage done. They would not charge me a thing.
Thank you,

Melvino Smith

07/23/2010
RE: Decatur, GA

Great and friendly service, more than met my expectations.

Brian Kinkade

07/23/2010
RE: Crystal Lake, IL

Mark Walke was my estimator at the Crystal Lake Gerber Collision & Glass. He went out of his way to accommodate me and take care of my vehicle damage. He pointed out where to find on-line coupons to lower my cost as this was a non-insurance claim. Then, as luck would have it, I had a second case of minor vehicle damage. Mark fixed the problem on site by buffing out a scratch and bending back a panel. He saved me over 0 with his generous help of hands-on repair and direction to on-line savings. I am sincerely grateful to have a service provider demonstrate such willingness, integrity, and dedication. Thank you, Mark Walke and thank you Crystal Lake Gerber Collision Center.

Patti Hivon

07/23/2010
RE: Chicago, IL

Will Teeple provided excellent customer service and I have recommended him to my friends for their repairs.

Marcy Gallagher

07/22/2010
RE: Mobile Glass Service

Jeff Tuttle came out and did his job. Good guy.. did it fast. Called before hand.. you have an outstanding tech.

Nate Quesenberry

07/22/2010
RE: Kennesaw, GA

Herb Upton was wonderful! He was so professional and kept me informed all through the process.

Dr. Melissa Hughes Leontovich

07/22/2010
RE: Glenview, IL

I had a little fender bender smashing my front fender, drive side which I had to enter my car from the passenger side. I called Gerber for a quote, came in, my fender was fixed that day enough for me to enter from the driver side. When my new fender came in, I brought my car in the morning and it was done that afternoon. I was so happy my car was done so quickly and that my life could continue on like I it never happened. My embarrassment disappeared. Thank you Gerber, I was very pleased and definitely will recommend you services to all my friends and family.

Carrie Snead

07/22/2010
RE: Las Vegas, NV

Very happy with the repair on my vehicle for two wrecks in a row! Neither accident was my fault and Dave Mullins worked with USAA to make sure I didn't have to pay anything including on my rental car. He checked on a sensor light and air conditioning per my request. Thanks Dave!

Glenda Billingsley

07/22/2010
RE: Elgin, IL

The work on my truck was finished a day earlier than promised. My truck was given back to me clean and spotless and the repair looked excellent.

Robert Pepke

07/22/2010
RE: Mesa, AZ

I appreciate the understanding and friendliness that I received!!

Detavia Hunter

07/22/2010
RE: Mesa, AZ

Joe and his team that fixed my car was great. They did great job. It looks like a new car. Thank You to all.

Donna Polito

07/22/2010
RE: Glenview, IL

I was a very reluctant Gerber customer. I prefer to patronize local businesses, and I am very concerned about both quality of workmanship and customer service. I was encouraged and reassured by my insurance company, AMICA, that companies they recommend were thoroughly vetted, though I did have the option of having my car repaired at the shop of my choice. I remained apprehensive, however, until I met with Matt Henneken. First of all, when I checked the internet for body shop reviews, Mr. Henneken was named individually in each review of Gerber Collision in Glenview. After meeting him, the reasons for that were clear. He is completely professional and knowledgeable about every aspect of the repair process. He kept me informed on a regular basis about the progress of the repair, and, most incredibly, managed to complete the job almost a week earlier than estimated. I picked up my car yesterday, and as promised, it looks like new. (It actually is new, having only 8K miles on it, adding to my apprehension and concern about the precision of the repair.) Moreover, Mr. Henneken is reliably pleasant and very easy to work with. I am happy to say that I was completely mistaken in my reluctance to have Gerber repair my car, thanks to Matt Henneken, and intend to let AMICA know how satisfied I was with my experience there (and why).

Jerrold Turner

07/22/2010
RE: Skokie, IL

Two weeks ago I had a fender bender on my daughters car, took it to Gerber for estimate. Receptionist was very welcoming and professional. David Martinez (Adjuster) came and pronounced my name perfect the first time, I was delighted and pleased with his professionalism. Many people had tried and failed in the past. It took them exactly one week to complete the repair, during that period David called me three times for the updates not too many shops do that. The job was completed to my utmost satisfaction, my daughter was not able to find out about the accident. On her return from dorm she said thank you for detailing my car while I was gone. I smiled and said to myself thank you! David and Gerber for saving my life. Need repairs see David at Gerber.

Maqsood Iqbal

07/22/2010
RE: Glendale, AZ

Very happy with my decision to use Gerber Collision. My vehicle was fixed on time and I am very happy with the repairs made the car looks just as it did before the accident. I would like to thank Dan Farino for all of his help he really went out of the way to make sure that my vehicle got taken care of. Will recommend Gerber to anybody who needs body work in the future.

Shawn Hucko

07/22/2010
RE: South Elgin, IL

Had my vehicle repaired at Gerber in South Elgin, very happy with the customer service and the repairs to my car. After getting my car back the insurance company paid an additional amount of my deductible and I called Jennifer and she took care of it that day and refunded me. If I ever need anything Jennifer gave me her information along with her direct line number so I can call her, I would recommend Gerber to all of my friends and family, thank you for the great service!

Mary Prosser

07/22/2010
RE: Skokie, IL

JIm Heitzman kept me continuously informed on the status of my vehicle. When we picked up the car he gave us an overview of the repairs. I was very impressed with the professionalism and courtesy.

Kathleen Patterson

07/22/2010
RE: Kennesaw, GA

This was my second experience with Gerber Collision. Again...the best customer service I have received from any company. They are the best at keeping you informed, always very professional and will go beyond what is expected to insure a happy customer.

I have worked with Herb Upton and he is a true asset to his company.

Fred Bennett

07/22/2010
RE: Kennesaw, GA

Recently dropped off my truck to have the seat reclining mechanism repaired and the guys had a few problems switching the mechanism from a replacement seat I purchased to the original seat, but they were determined and did manage to get the job done.

John Klinkert

07/22/2010
RE: Glenview, IL

I took my car to Gerber in Glenview and worked with Matt Henneken. The car looks great, and the process was a piece of cake! Matt made it really easy to navigate insurance, consider car rental, and he explained the nature of the damage and the repair options clearly. He was great to work with, and I'll bring my car back next time I need work and will recommend you to friends and family. Thanks for the great experience!

Kelly Ramirez

07/22/2010
RE: Crystal Lake, IL

I recently had my car repaired at the Crystal Lake location and am very happy with the results. My car looks as good as new! Mark kept contact with me on a regular basis to keep me updated on repairs and waiting for parts, which I really appreciated as I hated being separated from my car. I especially loved that the inside was cleaned when I got my car back too! Thanks Gerber!!

Heather Trandel

07/21/2010
RE: Skokie, IL

We had work done on both of our vehicles. Dave Martinez was great to work with. He explained exactly was was being done and reviewed the work when we picked up the cars. Jessica?? in the office was also a great help and very, very, friendly. The entire process was run very smoothly. No complaints at all - only referrals from us. Thanks

Kevin Mergens

07/21/2010
RE: Skokie, IL

David Martinez was very helpful and gave us a very good service. The job was done on time and even earlier than we expected. David Martinez is an asset of your company.

John Naubert

07/21/2010
RE: Tucson, AZ

People here were nice and courteous. They also gave me a follow up on my car.

Sandra Elvira Elias

07/21/2010
RE: Mesa, AZ

I was very pleased dealing with Gerber and Joseph Wilkes on July 13, 2010. When he found out the wrong glass had been sent he provided a ride home for me and since it took longer than planned he had my truck delivered to my house. He also kept me informed of progress during the day. Very seldom do you come across this kind of exceptional service. I also let my Amica agent know how pleased I was with Gerber.

Ron Richards

07/21/2010
RE: Elmhurst, IL

Joe B was a wonderful person. Joe has wonderfully friendly personality. Joe worked quick and professionally. He did a good job.

MaryElizabeth T. Fry

07/21/2010
RE: Skokie, IL

First of all I want to let you know I loved the service. No complaints David Martinez is a very nice and has done a very good job. Very professional . We love Gerber we always take our car there for service. We will also recommed everyone we know. THANK YOU DAVID!

DANIEL RIOJAS

07/20/2010
RE: Douglasville

From the day I walked through the door, Ms. Pam took really good care of my car without making me feel like a novice. I appreciated the fact that she and Bryan took the time to update me on what was going on with the car repairs. Thanks for taking the time to show me and let me know what parts were repair/replaced without just relying on reading my receipt. Thanks for such great service.

Nicole Mapp

07/20/2010
RE: Mesa, AZ

Price was competitive, work was done promptly and looked great.

Sandy White

07/20/2010
RE: Scottsdale, AZ

You recently repaired my son's truck (Toyota Tundra Crewmax); we picked it up on July 16, 2010. The repairs were done beautifully. The truck looked like it just came off the show room floor. Phil and Charlie were kind, courteous and great to work with. They understood the importance of getting the repairs done right. The truck is my son's only possession. He is in Army Special Operations and currently deployed in Afghanistan.

I know he will be excited beyond belief when he sees his truck!

Thank You.

Richard Brown

07/20/2010
RE: Skokie, IL

I took my car for estimate and repair at Gerber Collision & Glass at 8250 Skokie Blvd in Skokie, Illinois. Michael Burke explained everything perfectly to me and gave me exceptional service. The repair work and service were excellent! I would definitely go back to Gerber Collision & Glass. Thank you!

Chana Mauer

07/20/2010
RE: Kennesaw, GA

Great service and friendly knowledgeable staff...will definitely go back should their services be required in the future.

James Conway

07/20/2010
RE: Tucson, AZ

Fast, friendly service, beautiful work. Everyone made me feel comfortable and I felt that my business was appreciated. Everything was explained fully. Very affordable.

Lucia Barton

07/20/2010
RE: Roswell, GA

I would like to commend Mike Upton and the office workers at the Roswell, Ga. shop. I stopped in to see if I could have a name plate for my Mercury Marque trunk. It had broken off and I felt it would take an experienced person to replace it. I was greeted with smiles and when I told them what I needed they said that Mike was very good at fixing things such as this. He introduced himself and said he would be happy to replace it for me.

He did a super job and it looked just like the original! and would not charge me. You don't often find such courteous and helpful workers and I know I can take my car there for repairs if need be and confident a great job would be done.

Your company is blessed to have such nice employees as Mike and the office workers.

Evelyn Mann

07/20/2010
RE: Douglasville

Great customer service and excellent work.

Patricia Marnik

07/19/2010
RE: Kennesaw, GA

I brought my car to Gerber Collision after a fender bender and was so happy with both the customer service and how great my car looked that I asked Mr. Upton if they offered regular car maintenance. When I told my husband about my experience with Gerber, he asked the same question! Sadly, they do not. Regardless, if I ever need collision or glass repairs again at least I know who I'll call.

JoAnn Dropp

07/19/2010
RE: Kennesaw, GA

What a wonderful professional company to deal with. There is no doubt that customer service if on the top of their charts. In dealing with everyone, especially Herb Upton, was nothing but a pleasure. I was always informed, their work outstanding and they delivered what they preached.

I would highly recommend Gerber Collision to anyone. I am especially glad my insurance company, USAA, has a working relationship with them.

Fred Bennett

07/19/2010
RE: Kennesaw, GA

I had great service with the repairs of my van. Herb Upton was a big help with the situation I had with the people who was responsible for paying the bill.

Linda Sills

07/19/2010
RE: McHenry, IL

Service was amazing and the damaged area looks great. Would definitely go there again.

Shannon Burke

07/19/2010
RE: Kennesaw, GA

Herb was real great at fixing my car when I had a wreck. It was a hard time for me, and they made me feel like it was ok and I knew that I could trust them and I felt comfortable that it would be ok. I have nothing good things to say about Herb and crew. I will recommend to everyone I meet. Thank You Herb and crew.

Garnet Davison

07/19/2010
RE: Chicago, IL

My daughter and I stopped by Gerber Collision - the Halsted shop in Chicago - to have an estimate on my car repairs last week. This note is to let you know how courteous and helpful Jennifer Galo was to me and my daughter. She had a very pleasant demeanor and provided us with the information we needed.

Appreciate your sharing our “thanks” with Ms. Galo.

Lucia Clark

07/18/2010
RE: Avondale, AZ

I had the best experience! I rate your customer service a 10++! My car was finished on time and under the estimate! I couldn't ask for any better!

Larry Hughes

07/18/2010
RE: Roswell, GA

Thank you very much for your services. Everything was performed as expected.

Brian Leslie

07/18/2010
RE: Mobile Glass Service

We had our back windshield shatter and Gerber was able to come and fix it for us on the same day we called. The installer actually came to our house to make the repair and came exactly when he said he would. He not only did a quick and great fix, he explained things to us beforehand. We will definitely recommend Gerber to others!

Brian Swalve

07/18/2010
RE: Duluth, GA

I was extremely happy with this repair. The work was completed on time and at the price promised. The car looked great! They even buffed out some small scratches for free. My car hasn't looked this good since I drove it off the lot.

Steve Pruitt

07/18/2010
RE: Schaumburg, IL

Gerber did an excellent repair & paint job on my car. Everyone was attentive and courteous and provided me with great service.

Ann Belanger

07/18/2010
RE: Rome, GA

I appreciate that Kay gave me a call everyday to give me an update regarding the status of my repair.

Shelby Rawls

07/17/2010
RE: Renton, WA

All of the employees I encountered at Gerber were very kind and professional. I feel they exceeded my expectations. Their work is quality and I was very happy with the final product when I picked up my car.

Michelle Zimmerman

07/17/2010
RE: Avondale, AZ

Last summer, I came in for a repair to my driver's side window after a minor fender bender. Gerber was able to do a quick and easy fix (and inexpensive) to accommodate my schedule as I was about to go an a trip for a few weeks and did not have time to fix it properly. They simple glued the window back into place with the intent of coming back and having the mirror replaced.

Almost a YEAR to the date later, the vehicle had a little run-in with a garbage can and it was again knocked loose. I, of course, went back to Gerber and this time we were able to replace the mirror, again I received excellent customer service, the job was done well and in a very timely fashion. It even made my pocketbook smile.

Rachel Michel

07/17/2010
RE: Kennesaw, GA

I am most pleased with the quality of work done on my car, the fairness of price, the sincere and genuine concern of the staff, the promptness of everything being taken care of. No doubt I would "wreck"commend, and, in fact have, your place of business to others.

Marcy Haddocks

07/17/2010
RE: Avondale, AZ

Treated very well.

Richard Haynes

07/16/2010
RE: Decatur, GA

I rarely take the time to post a review of anything, but I will here.

I had an absolutely GREAT experience with your DeKalb County, Georgia facility. After finding out that my old shop was no longer in business, I got two quotes from shops I had never worked with - one of them from you - on a relatively minor collision repair. Both quotes were within a few dollars of each other. I decided to go with your facility - your shop appeared to be a much better run operation; and then your 0 off coupon available on-line for non-insurance repairs obviously sealed the deal for me.

But I wasn't expecting the degree of professional service which your shop, and specifically your representative Sean Martyne, extended to me. I couldn't have been more pleased with the service, the communication and the responsiveness which Mr. Martyne and your people provided.

It's never convenient to get your car worked on, but I very much appreciate the way you folks run your business. If I'm unfortunate enough to need the work in the future, I will definitely use you guys.

Thanks,

Steve

Steve Caswell

07/16/2010
RE: Roswell, GA

I am very pleased with the job Gerber did on my BMW. I have used them for several problems in the past and they always do a fast, excellent job. They seem genuinely concerned with my car.

JB Carmichael

07/16/2010
RE: Mobile Glass Service

Jeff arrived right on time to fix my windshield and gave me the best information he could about the repair. He was nice, polite, and didn't make me feel like my questions were annoying. For your sake as well as your customers,I hope you have more employees like him.

Michaela Markusson

07/16/2010
RE: Decatur, GA

I was extremely pleased with the quality of the work and the customer service I received at Gerber Collision & Glass in Decatur, GA. My vehicle was fixed quickly, and the staff kept me informed of its progress. Additionally, the staff was extremely friendly and knowledgeable. I will definitely be referring my friends and family to Gerber in Decatur.

Bonnie Johnson

07/16/2010
RE: Naperville

Fixed back left bumper..looks like new! Thank-you very much.

Chris Dill

07/16/2010
RE: Mobile Glass Service

Kevin & Steve were very friendly and did an excellent job replacing my windshield. I love the convenience of them coming to me!

Patricia Salwach

07/16/2010
RE: Loves Park, IL

Great service. Timely & kept me informed. Gerber always does their best to make the customer happy.

Brian Grande

07/16/2010
RE: Mobile Glass Service

Joe Balducci did a fine job for a great price. I appreciated the off coupon. By the way, Gerber beat the price quote from Safelite.

Walter Manzig

07/16/2010
RE: Mobile Glass Service

I was very pleased with all aspects of your service. The technician, Kevin, was pleasant, helpful and very good at his job. 630-251-1431 service was quick and easy. My window was replaced and everything was cleaned up within a few hours of my accident.

Phyllis Andrew

07/16/2010
RE: Kennesaw, GA

My experience with Gerber Collision in Kennesaw was outstanding. My estimator, Herb Upton, went over and beyond expected service to make sure I was informed of the status of my repairs. He was very friendly and extremely professional. I appreciate his effort to provide great customer service.

Lisa Hensarling

07/15/2010
RE: Downers Grove, IL

Excellent, knowledgeable, thorough and meticulous from front desk to those who perform the actual repairs. Unfortunately this was my second experience with Gerber. Both times have been pleasant and efficient. I am thankful USAA has chosen Gerber.

Anthony B. Carmignani

07/15/2010
RE: Glenview, IL

Great service, they really did a lot to help me. Tony Ashmore was who I worked with, he was very friendly and honest. They repaired my trunk latch for me.

Lisa Christie

07/15/2010
RE: Duluth, GA

They did a great job and they were very friendly and especially Duane and Ben would definitely recommend.

Kenneth Lay

07/15/2010
RE: Las Vegas, NV

Best body and repair work I have ever seen. The car looked and drove like it did when it was brand new....

Carl Carusone

07/15/2010
RE: Skokie, IL

Michael and his team went above and beyond to handle my repair. We have recommended Gerber to people in the past and certainly will do so again.

Gary Goodfriend

07/15/2010
RE: Kennesaw, GA

They helped me get my car towed over to them. Herb Upton kept me informed often on what was going on with the car. The work was quickly, but professionally done. The car looked great. Overall, a great experience in such a trying time.

Myra Y. Hopkins

07/15/2010
RE: Elgin, IL

Excellent service from all, from the initial estimate to the timely completion of repair. This is the second time we've used you with the same results. Thanks especially to the estimator, Rich Piegza.

Doreen & Ken Mikonis

07/15/2010
RE: Duluth, GA

Superb customer service! Excellent work! My car looks fantastic! Highly recommended!

April Edwards

07/15/2010
RE: Decatur, GA

Sean Martyne was the gentlemen that help me to get my car repaired. The entire staff at Gerber was outstanding. This was my first time having my car repaired and they assist me with the car rentals and also had my car repaired in two days. The staff was funny and very pleasant to work with. I will tell others. Thanks for everything.

Ronald Davis

07/14/2010
RE: Kennesaw, GA

The service was excellent! Herb Upton was extremely helpful and made numerous contacts with me to keep me posted on the progress of our repairs. The repair and paint job was done perfectly and in only two days! The car was washed, dryed, and shiny when it was returned to me. I have used several repair shops, but I have found one that I will return to if needed!

Sandra Hobson

07/14/2010
RE: Duluth, GA

The service was fantastic. Everyone was very polite and responsive. They service was completed a day ahead of schedule. The car was fully detailed and looked better when I picked it up than when I dropped it off.

Gabriel Martin

07/14/2010
RE: Mobile Glass Service

Thanks to a windshield cleaning device at the Mobile station just across the Mississippi River from Illinois on Interstate 80, I had to replace a new windshield (a week old) due to a scratch from the device used. Lesson learned here... be careful about cleaning windshields at gas stations. It is amazing what a small grain of sand can do to a windshield. The windshield that I scratched had been installed one week earlier due to crack from a rock by Kevin Benson from Gerber. That one was no cost to me, paid for by my insurance company. That experience was such a positive one that I commented on it. Now this windshield was on me. The service provided by Kevin on the first windshield was so positive that I immediately contacted Gerber to install the second one. Normally I would contact several service providers prior to making a decision. Thanks to Kevin's service on the first windshield I didn't even consider it. Kevin's service on number two was again just as professional and I would recommend him and Gerber with pleasure!

Mark Mitchell

07/14/2010
RE: Mobile Glass Service

Kevin B. just left our home. I would like to commend him for his extreme professionalism in replacing our windshield. He removed the wipers and did the job correctly. It is so refreshing to see American pride in workmanship still alive. I had told him that shortly after we bought the car, we needed our windshield replaced. We called Globe Glass, because that's the company that my family always called. The man that came was not here more than a half an hour. He never took off the wipers. The windshield at that time cost us close to 0.00. This experience was a wonderful surprise. I thank you and Our Father in heaven, for Kevin.

Sincerely,
Thomasine Frye

PS. No one wants this to happen often or ever, but if we ever need any glass service at all, we will call Gerber and Kevin.

07/14/2010
RE: Glenview, IL

We worked with Anthony Ashmore. When we came in Anthony was very helpful and looked over the damage and what was going to be needed to repair the vehicle. He was very thorough in his explanation and also informed us that since we were going to pay for the repair we could go on line and obtain a coupon (which we used). The quoted price was very competitive and the time required to repair our car was very acceptable. We brought the car in on Monday and the work was completed on Tuesday afternoon. We are very happy to see that there is a life time warranty on the repairs. Tony should be commended for his efforts.

Martin Johanson

07/14/2010
RE: Duluth, GA

Excellent work, restored to pre-collision condition. Looks great.

Done quickly, reduced stress from staying in rented vehicle.

Nathan Malkiel

07/14/2010
RE: Evanston, IL

Gerber did an amazing job on my car after I sideswiped another car in an accident. I went the cheaper route and chose not to get the dents taken out, but their buffing job on the scratches looks so great that the car looks almost exactly like it did before the accident! Not to mention the breaks aren't squeaky anymore and the car rides sooo much smoother than it did before, even before my accident! I am extrememly satisfied with the job provided at Gerber in Evanston, IL on Greenbay Rd. And if I ever have another accident (hopefully not!) I will be taking my car to them.

Felicia

07/14/2010
RE: Glendale, AZ

I had some damage to my car and it was repaired by Gerber and the service was great. I would recommend this company to anybody.

Peter Haeufgloeckner

07/14/2010
RE: Skokie, IL

Work completed ahead of schedule and good quality.

Stephen Rose

07/14/2010
RE: Mobile Glass Service

I had a large crack in my Fleet vehicle windshield that warranted a replacement. The gentleman that replaced it, Mike, was extremely fast, personable, and most importantly thorough. He also went above and beyond and explained to me what was being done and why, and exactly how the process was safe and effective. I greatly appreciate his efforts and his on the spot customer service. I would recommend Gerber to anyone simply because of his professionalism and courtesy. Thank you.

Mark Zanders

07/13/2010
RE: Kennesaw, GA

JUST WANTED TO TAKE THE TIME TO SAY HOW GREAT A UNEXPECTED SITUATION WAS TURNED INTO A GREAT ONE. I DROPPED OFF MY CAR AT GERBER HATING THE FACT THAT I HAD TO DEAL WITH ADJUSTERS AND SUCH RIGHT AFTER OUR RELAXING SUMMER VACATION WHERE OUR CAR WAS DAMAGED. UNEXPECTADLY THERE WAS KEITH. I LEFT MY CAR UPON ARRIVAL AND HE CALLED ME DAILY WITH A PROGRESS REPORT ON THE VEHICLE. I'VE NEVER HAD SUCH GREAT CUSTOMER SERVICE ANYWHERE. THANKS GERBER COLLISION AND ESPECIALLY KEITH

Brian Harris

07/13/2010
RE: Chicago, IL

I was driving down Northwest Highway & spotted your sign. We had been out of town this past week-end and had tar splashed on our car. When I went in I was greeted by the most friendly and personable young lady I have ever met. I asked her if she knew of anything I could buy that would remove the tar. She got up and went into another office (maybe her boss??). They proceeded to take my car keys and had all the tar removed. In this day it is really very hard to meet a nice person, but I just met two of them.

Your company is truly very lucky to have them in your employ. I will be sure to tell all my friends about the service I received for something as simple as tar removal. I can only image the quality and workmanship that I would have received if I had needed my vehicle repaired at this facility.

Louise Monsen

07/13/2010
RE: Chicago, IL

I was very pleased with the customer service I received during the course of my interactions at Gerber, as well as with the overall job that was performed on my company vehicle.

James Sullivan

07/13/2010
RE: Duluth, GA

Great staff. Duane Mauldin did a great job getting my truck back to me the same day got me to and from work as well.

Ryan Woody

07/13/2010
RE: Kennesaw, GA

I was referred to Gerber Collision for a car repair and actually had never heard of Gerber. I am very pleased. Pleased with the outstanding customer service and the repair, even though it was minor. Herb Upton was in constant contact with me with any updates as far as my car repair, the insurance coverage and a rental car supplied to me. I will let others know and IF...And when I am in need of car repairs, I hope to be able to use Gerber - Kennesaw location. Thank you.

Connie Steger

07/12/2010
RE: Mobile Glass Service

Kevin was very professional. He gave tips on how to avoid a window from shattering due to excessive heat. It was a pleasure doing business with Gerber Collision and Glass.

Sheryl Nemec

07/12/2010
RE: Evanston, IL

I received excellent and friendly service from a kind man. I have already told my friends in Evanston to direct their car repair needs to 2664 Greenbay Rd. I was very impressed with the honesty and care with which Robert Woodcock took care of me. Thank you for bringing dignity back to business.

Barbara Myers

07/12/2010
RE: Roswell, GA

Sally, Mike and Jennifer were all fantastic to deal with - they all made an unfortunate occurence a pleasant experience through their positive attitudes, outstanding communication and responsiveness. Please recognize them accordingly.

My car looked great when you finished, but it was your world class service that really shined in my opinion!

Keep up the great work on hiring outstanding individuals like Sally, Mike and Jennifer and instilling in them this type of service-oriented, customer-first culture and your company will reap the benefits.

Warmly,

Brian Dooling
One Very Satisfied Customer

07/12/2010
RE: Duluth, GA

I took my car to Gerber last week, and all I can say is, "WOW!" Besides the fact that they fixed my car, the customer service was the best I've experienced in a really long time.

The people were very professional, kind, and even funny. The best part was, I was late picking up my car, but when I got there, they were waiting for me with smiling faces.

I'd recommend Gerber in Duluth, GA to anybody.

Trudy Clower

07/12/2010
RE: Scottsdale, AZ

Everyone was wonderful. Charlie was so helpful and did a great job.

Sandi Gordon

07/12/2010
RE: Las Vegas, NV

ROGER PLAMP WAS EXCELLENT AND HIS FOLLOW UP SKILLS ARE SUPERB. ROGER: 10+

MY HONDAS STEERING WHEEL HAS SUDDENLY STARTED SHAKING AND I'M NOT SURE IF THIS HAS SOMETHING TO DUE WITH THE REPAIRS.

AMBER BERGERON

07/11/2010
RE: Renton, WA

The workmanship was superior. The estimator Kami Mckinley was upfront and honest. She deserves a 10 plus on her mannerism. She was prompt, courteous, and professional. She kept me informed on the progress of my car. I would refer, without a doubt, all my friends, family, and co-workers to have their automobile repaired at Gerber Collision in Renton. If you have an employee of the month program, I would nominate Kami as employee of the month and employee of the year. Thank you very much.

Jan Wankata-Muni

07/11/2010
RE: Oak Lawn, IL

Gerber was wonderful with fixing a door molding that was torn off by a car wash. They kept us informed of all progress and even wrote a statement regarding the existing side molding.

Melinda Tuinstra

07/11/2010
RE: Loves Park, IL

The car was done when scheduled, looked as good as new, did an awesome job.

Tim Dooley

07/11/2010
RE: Tempe, AZ

All your folks were super-excellent - very professional and courteous. I greatly appreciated the updates from Adam. Kevin was very responsive and totally easy to work with. Ashley was extremely pleasant and helpful. Mike was terrific about the car. Great group you have. The whole process was surprisingly hassle-free.

Nancy Moore

07/10/2010
RE: Mesa, AZ

I wanted to take a minute to thank you for the wonderful service experience we received lately. My wife, daughter, and I were driving home from the lake, with boat in tow, and the trailer ended up jackknifing, causing extensive damage to the right rear of our Yukon XL. Not to mention the boat was thrown off our trailer and totaled;( Needless to say, this was a very emotional event for our family (fortunately no one was injured)! We were going thru a nightmare and Brian Hinton at Gerber Collision, in Mesa, was a compelling reason as to why the nightmare ended abruptly! From my initial call to Brian, he assured me we were in good hands with Gerber Collision. I also learned that Gerber was a Certified USAA appraiser! Brian went above and beyond from there to meet and exceed our expectations. Brian gave us insurance updates as necessary and was very consistent in means of follow up. With the damage caused, I thought it was going to take at least a couple weeks to repair our SUV. Ultimately it took 4 business days to take receipt of our vehicle. Our family went to pick up our vehicle and when we did, our Yukon XL looked like it had never been in a wreck in the first place! It was returned to us repaired, washed and shiny!! Thank you for taking such good care of us!!!

Eric Williams

07/10/2010
RE: Loves Park, IL

Gerber did a super job repairing damage and within estimated time period. Personnel highly professional and courteous.

Luis R. Owano

07/10/2010
RE: Naperville

I had a broken door handle on my car. They looked at my car right away and fixed the handle in less than five minutes! They did a great job and were very professional and helpful. I would definitely take my car here again.

Theresa LaLoggia

07/09/2010
RE: Glenview, IL

Mr. Tony Ashmore (my estimator) answered all my questions -very polite person to be with, my 2010 Santa Fe looked perfect. The most important thing beside the excellent workmanship is a free loaner car.

James Wong

07/09/2010
RE: Tempe, AZ

Doing business with Gerber Tempe, more specifically Jim Caniga, was a very pleasant experience. The level of customer service I received was exceptional and the car turned out great. Thank you for providing such great service during a very stressful time.

Audrey Swift

07/09/2010
RE: Mesa, AZ

We brought our 2009 Prius in for significant driver's side repair after a bus-sized RV tried to push us off the road.

The service from Gerber was fantastic. Not only were we kept informed of the progress, but when we went to pick the car up our Gerber consultant noticed a cosmetic 'flaw' that even my wife (who is much more picky than I am) had failed to notice until it was physically pointed out to her.

I will not hesitate to bring either of my cars to Gerber for repair if, heaven forbid, I ever need service again. And have already recommended them to my friends.

Dennis Perry

07/09/2010
RE: Kennesaw, GA

The repair on my truck was excellent. I would like to thank everyone involved on the repair of my vehicle for doing exceptional workmanship. Herb Upton was very attentive and helped me to get the repair work going, stating that my so-called claims adjuster never bothered to take the time to return any of my phone calls. I never spoked to her once during this entire repair.

Harriet C. Johnson

07/09/2010
RE: Chicago, IL

Had my Hyundai repaired with excellent results. John gave a time when the car would be fully repaired. I took the car in on a Tuesday and John said it would be ready by Friday or Saturday. I received a call from Andi that the car was ready on Thursday. After close inspection I was satisfied with the results.

Walter Zelasko

07/09/2010
RE: Skokie, IL

Michael Burke did a fabulous job!!

Caron Arenson

07/09/2010
RE: Douglasville

Gerber did a great job repairing my car after a minor accident. I developed a very minor problem sometime after the repair. Pam Bishop took care of the problem in a matter of just a few minutes and I was on my way. Pam also spotted something wrong with my air filter and took care of that as well. This is the kind of place I would be proud to work for. Thanks to everyone for a great job and especially Pam for taking care of things for me !

James A. Harwell

07/09/2010
RE: Scottsdale, AZ

Very happy with the work that Charlie had done on my car. The work was done quickly & I couldn't be more pleased.

Michael Lewis

07/09/2010
RE: Buffalo Grove, IL

I came into the Buffalo Grove location with a rather crazy project - to paint a corrugated steel cattle trough that I am using for my shower. The two ladies at the front desk were very nice and put me in touch with one of the service managers Tom. From the very first moment, he understood the project and had an interest and appreciation in what I was setting out to accomplish. And given that I am sure he doesn't see many tubs in the shop, he was very knowledgeable, offered some very good advice, and was willing to be very flexible in his thinking (something I appreciated greatly).

The tub came out perfectly. I believe the first layer of undercoat actually had to be stripped because it wasn't sticking properly to the tub but the techs were able to do it in pretty much no time and I really could not be happier with the finished product. It is fun to shower in as well.

So I just wanted to say thanks to Tom and his team for rising to the occasion.

Thank you in advance for passing this along.

Very best wishes,

Ethan Oberman

07/09/2010
RE: Skokie, IL

Just had my car repaired at Gerber and the service, the quality of work and the timeliness of the job was excellent. They did everything they promised and beyond, had the car fixed way ahead of scheduled date. Special thanks to Michael Burke for his added attention to detail and service, would recommend this place to anyone, thanks.

James Rowe

07/09/2010
RE: Glenview, IL

Very satisfied. Work done a day earlier.

SID KAVIN

07/09/2010
RE: Aurora, IL

These guys are great! Jeff was fantastic. They were friendly, trustworthy, and gave me a fast turnaround. There is not much more I could ask for.

Daniel Byrne

07/09/2010
RE: Glenview, IL

I was treated very well -- updated on all issues -- the car seems fine--looking and driving fine.

Dale Crystal

07/08/2010
RE: Duluth, GA

I brought my wife's Toyota to have the bumper repainted and Duane and the workers again did a fantastic job. My wife will be happy that her bumper is now looking great.

Thanks to Duane and the team at Gerber in Duluth.

Robert Fitzgibbons

07/08/2010
RE: Scottsdale, AZ

Fantastic claims experience..My Porsche was in and out in 24 hours. Great people, great experience and great quality!

Steve Ramsthel

07/08/2010
RE: Lynnwood, WA

I had the BEST experience with the crew at the Lynnwood, Wa. location. From the estimate (Kim Preston) to Lorrie taking my many, many phone calls to delivery of the vehicle when repairs were completed. The boss even brought my golf clubs up to the office from the shop Saturday morning when it was determined that I would not have my car over the weekend. I will recommend this group to anyone who needs collision and/or glass repair!!!

Pam Westphal

07/08/2010
RE: Glendale, AZ

Very satisfied with service, work and timely repairs. kept me well informed of progress.

Ken Zawarus

07/08/2010
RE: Tempe, AZ

Jim and the Gerber team were very positive and supportive during the time they had my Cube. Jim kept me updated on progress and answered all my stupid questions with candor and good humor. I/m very pleased with the repairs. No problems thus far (and never, I hope!).

Elizabeth Dolezel

07/08/2010
RE: Aurora, IL

I can't say enough about the Gerber on Route 59 in Aurora. I was involved in an accident and Jeff and all the people from Gerber were helpful and professional. They fixed the problem promptly and were very easy to work with. Thank you, thank you!

Bonnie Marshall

07/08/2010
RE: Tucson, AZ

An excellent all around experience. From the first meeting with Xavier, I felt comfortable. He took me into the shop and explained the process my car was going to go through. This was already above and beyond from the other shop I had inquired with. I was given updates on my car throughout the process and they delivered the vehicle on the day that I requested. I was extremely happy with the work on my vehicle. An extra surprise was that they cleaned the inside of my vehicle as well. Gerber provided excellent service and I will definitely be referring them to everyone I know.

Nichole Sanchez

07/08/2010
RE: Kennesaw, GA

Good work done in a timely manner. Very helpful staff.

Kent Egan

07/08/2010
RE: Duluth, GA

I have used Gerber on several instances and their customer service and work was excellent. Duanne at the store in Duluth went above and beyond to help me. He deserves a customer service award! I will definitely advise all my friends about Gerber in Duluth.

Robert Fitzgibbons

07/08/2010
RE: Roswell, GA

Great job and great customer service.

Cynthia Gomes

07/07/2010
RE: Mesa, AZ

Gerber did an excellent job repairing my car and I never had any car repairs done so quickly and efficiently. Also Gentry McWherter did an excellent job.

Saundra

07/07/2010
RE: Tempe, AZ

I am happy to say that Jim took a stressful event and made it completely stress free. He kept me informed every step of the way and the work was timely and professional.

Joanne Schaffer

07/07/2010
RE: Mobile Glass Service

Tech was very professional and did a very good job. Tech was very careful not to break any parts on my truck and put it back very well.

Billy Fish

07/07/2010
RE: Glenview, IL

Did great work/repair, good pricing and delivered the car earlier than expected. Excellent communication as well. My sales representative was a Tony Ashmore.

Mitchell Loveman

07/07/2010
RE: Round Lake, IL

Having to have your car repaired after damage is traumatic in itself. Being Florida residents we were not familiar with the body shops in the Grayslake area. A call to State Farm told me to go to Gerber. What great Advice!

From the time we walked in the door and were greeted by Tim Jayhan we knew we were in the right place. Tim explained what and why certain repairs had to be made. He told us when the car would be ready and helped with a car rental.

The car was done as promised and looks like new. Thanks for a job well done and thanks to the others in your shop who made an accident as painless as possible.

Marlene & Bill Corrigan

07/07/2010
RE: Scottsdale, AZ

The customer service I got from Kim and Bill at the Scottsdale location was very professional. The quality of the work well exceeded my expectation. Thank you!

Brent Borders

07/07/2010
RE: Woodinville, WA

Very professional, they did exactly what they said they would and were finished on time.

Patrick Smith

07/07/2010
RE: Tucson, AZ

This is what customer service should look like!! Jethro drove me and my kids home and was very friendly. Jennifer, who I interacted with the most, is amazing. She is very service oriented. I didn't have a way to get my van on Saturday morning so Jennifer offered to pick me up on her way to work! My van looks great, but I was really impressed with how they treat their customers.

Laurel Wheeler

Laurel Wheeler

07/06/2010
RE: Douglasville

Gerber never disappoints. We were so impressed w/ the service we rec'd last fall, when I needed glass repair work this summer, we never even considered anyone but Gerber. Pam was very attentive and meticulous and John was quick and precise.

Zena

07/06/2010
RE: Roswell, GA

In behalf of my wife and myself, we felt the need to let you know that you have very valuable employee, Jennifer Parker. From the time we arrive to bring in my wife's Cadillac SRX Jennifer met us with a smile. She thoroughly explained what needed to be done to the car. Prepared an estimate for State Farm, arranged for a rental car and KEPT US FULLY INFORMED DURING THE REPAIR PROCESS. The repair work was excellent, the car detailed and Jennifer took time to explain all that had been done to the car when we picked it up.

Unfortunately I have had to deal with several collision repair companies. None even have come close the service we received from Gerber and especially Jennifer.

If you have any questions or would like further comments, please feel free to contact me.

George & Kathy Alexander

07/06/2010
RE: Downers Grove, IL

Gerber did a great job - from entering the shop to the estimate to the completed work and check-out - everything was quite professionally handled in a customer- friendly manner.

Thanks for your help.

Judy Keel

07/06/2010
RE: Roswell, GA

Jennifer Parker and Mike out of the Roswell, GA location, are the BEST!! They really worked some miracles to get me back on the road ASAP. Their teamwork, professionalism, and open communication are greatly appreciated!

Scott M. Picquet

07/06/2010
RE: Wichita, KS

Excellent, professional, & courteous service. Steev was very helpful & turned a bad situation (wreck), into a good one. Thank you very much & I recommend Gerber to all my family & friends.

Craig Morgan

07/06/2010
RE: Mobile Glass Service

Mike called in the morning to set up the appt. and came to our home at the agreed upon time. He was very friendly and professional. Thank you!!!

Bobbi Jo Bush

07/05/2010
RE: Chicago, IL

Thanks to Gerber Collision & Glass, I fell in love with "Black Betty" (my 2004 Ford Focus ZX5) all over again and will never take her to another shop for any collision repair. The work done on her speaks for itself and what might be even more important to note is how floored I was by the first-class customer service that we received. Rick Hiselman treated me like family keeping me informed with any updates and giving me a time-line of when things would be completed. I would like to thank the Gerber on Huron for making my experience both high quality and professional.

Susan Battista

07/05/2010
RE: Douglasville

I greatly appreciate how the people at Gerber treated me and my car. Customer service was excellent, the service went beyond expectation. I’m truly happy with the whole experience with Gerber.

Sherlee Voltaire

07/05/2010
RE: Scottsdale, AZ

Thanks Charlie! Great job fixing my car and quick too. I really appreciate it.

Wendy Barley

07/05/2010
RE: Morrow, GA

I want to thank the Gerber staff especially Mr. R. Hill for an outstanding job. The work was beautifully done. My car was promised on a Saturday, and the job was completed on a Friday. Mr. Hill presented my car like a "show piece" =well done. The overall service was a 12. Please go to the Morrow store for all future collision needs!!!!!!!

Mrs. Smith

07/04/2010
RE: Scottsdale, AZ

Job well done, and excellent customer service.

Jenny Zelaya

07/03/2010
RE: Roswell, GA

My service with Gerber was excellent. It was above and beyond. Jennifer Parker whom was my estimator was very kind and knowledgeable. Her performance was fantastic. Because of her customer service she had made my experience with Gerber wonderful. Gerber shop did a wonderful job on my collision repair and it was done in timely mannner. Thank you to Gerber and both to Jennifer for all your help.
.

Nicole Palacio

07/03/2010
RE: Chicago, IL

Everything about my service was great! Danny and team took great care in ensuring that the job was done with the highest quality and the claim process was simple. The quality of the work was so amazing that my car looks as good as new. Thanks all!

Brad

07/03/2010
RE: Tucson, AZ

The sevice that I received at with this company has always been excellent. The people are friendly and very kind.

Eunice A. Dahe

07/03/2010
RE: Duluth, GA

Gerber Collision in Duluth, GA did a fabulous job repairing my front bumper and went above and beyond to make an inconvenient experience easy, quick and affordable. They even provided transportation to and from their location to make it even more convenient for me. Thank you for doing a great job on my car and the wonderful customer service.

Heidi Slocum

07/02/2010
RE: Las Vegas, NV

Great service from everybody. Really quick too!!!

Andy Wells

07/02/2010
RE: Douglasville

Pam Bishop was a lovely and helpful person. She called when I needed her to and she did all and more of what she promised. My car is very special to me and my husband. Pam made sure Gerber took good care of my car! There should be more people like her! Thanks a bunch and God Bless!

Lucious & Diane Kearse

07/02/2010
RE: South Elgin, IL

Kevin was awesome. He was professional and very personable. He did the work quickly and I quite pleased. He's the type of employee any company would love to have. Thanks to you and him.

Susie Shore

07/02/2010
RE: Douglasville

On July 2, 2010 I took my wife's car back to Gerber for what I thought was a problem. PAM PISHOP a very kind person fixed that very quick. I AM WELL PLEASED SHE WENT ABOVE AND BEYOND TO FIX IT.

Donald McBroom

07/02/2010
RE: Woodinville, WA

Your service was IMPECCABLE!!! The USAA field rep who estimated
damages on our car recommended you, and I am SO glad that I drove the extra mile and went to your Gerber Collision repair out on 190th St. in Woodinville.
EVERYONE was professional, courteous and the repairs were done in the same day, as Reno had the foresight to order the parts when the damage estimate came over to them via FAX.
Thank you thank you SO MUCH for providing the absolute best possible service. Although I hope none of my friends need collision repair, if they do I shall recommend you with five stars out of four.

Carolyn Randolph Morgenstern

07/02/2010
RE: Duluth, GA

This is my second time I used your service. The first time was a joy, your people took care of me as they promised. The second time was the same, they explained everything to me and had my truck repaired as promised. The big thing was the cleanup of my truck, it looked like it was new. Now you have my Expedition in for repairs. The people inside are very friendly, again taking care of me very professional. You need to give all of them a "atta boy".

James W. Brown

07/01/2010
RE: Morrow, GA

I would like to say thank you for the OUTSTANDING SERVICE that I received at GERBER Collision. My husband lost control going around a curve causing damage to the front end of our vehicle. We called Gerber from the scene of the accident and spoke w/Jennifer, she arranged a tow truck to pick up my car from the scene. From the minute I hung up the phone my heart was at ease. I knew my car was in good hands I was referred to Gerber by a friend that had work done by this company about a year ago she was very happy with her vechike and the customer service she received as well as I am. Thank you Jennifer, Rodney, Wayne and Alicia for making such a horrible event a pleasure in the end. I hope I never wreck my vehicle again but if I do I will see you then. Thank you again,

Amberly Rigby

07/01/2010
RE: Roswell, GA

Jennifer & Mike took great care of me and my car. I got a ride home after dropping off my car and work was done on the same day. When we originally expected it would take 2 or 3 days. Jennifer did a great job following up with me about quote she provided. I will go to Gerber again.

Eduardo Viada

07/01/2010
RE: Mobile Glass Service

Mike was the Technician that replaced my windshield today. I believe when someone does an outstanding job they deserve some words of praise. Mike certainly deserves this! He is a true professional and did an outstanding job. He was courteous, worked diligently and knows his trade well. Mike is a true asset to your company. He is what sets your company apart from the rest of the pack. You can be very proud of how he represents your company. I thank him and hope you will too!

Sincerely,

Charles Gott

07/01/2010
RE: Mobile Glass Service

Repairman Mike did an excellent job. Friendly and helpful.

Don Gernady

07/01/2010
RE: Elmhurst, IL

Joe B. did a great job, and did it with pride. I was very pleased with the work.

Charles Seter

07/01/2010
RE: Chicago, IL

The receptionist was very nice & John was FABULOUS. He showed every courtesy & worked my car in for repairs since I had called in advance & arranged for my husband to pick me up for a ride home. The work was beautiful & the price could not have been better. He even went the extra mile to remove some tar from a few areas on the car. I will be telling everyone about Gerber at this location. I actually could have gone closer to where I work, but this is the best location since it is not a busy street & there is plenty of parking. I am VERY HAPPY & want to commend the staff as well as John, who is a true professional.

Claudia Raack

07/01/2010
RE: Mobile Glass Service

Joe B. was was professional and polite. He came at 9:00 in the morning and was done in little less than 30 minutes.

Erron T. Johnson

07/01/2010
RE: Roswell, GA

Jennifer made having my repairs done very pleasant. Your company is by far the number 1 company I have ever done repair business with. She is friendly and a delight to do business with. Thank You!

Sandra Hott

07/01/2010
RE: Tempe, AZ

I worked with Jim Caniga to repair my daughter's car. The entire process went very well, from the estimate to the time promised to complete the work. The final product was excellent. Little things that went unnoticed to us, were pointed out and taken care of by your team of professionals. Not only was the job done well, but the attention to detail and the exceptional level of service is what leaves a lasting impression on me. I will be happy to recommend Gerber Collision and Glass to my friends and colleagues.

Jeff Betcher

06/30/2010
RE: Scottsdale, AZ

Great job! I brought my car in the morning and they had it done by the end of the work day thanks to Kim. She went above and beyond.
Thank you!

Stacey Gagnon

06/30/2010
RE: Morrow, GA

My wife's 2011 Toyota Avalon was struck by a speeding shopping cart, making a small dent and bruising the paint near the rear tire. I really wanted to get this fixed correctly since this was my wife's new baby. The techs at Gerber repaired the damage in the time promised and you would never know the car had been damaged. Thank you Rodney Hill and Jennifer Kuehl for great service.

Henry Pettway

06/30/2010
RE: Tucson, AZ

Walter Gaskins is a first class manager. Gave me fair estimate on Saturday morning and work done very well by Wednesday. No hassles. Excellent service and work. Represents you in first class manner.

Kenneth Eich

06/30/2010
RE: Mobile Glass Service

Jeff was friendly and efficient. Our auto window was repaired quickly. He did a great job! Thank you Gerber Glass!

Jen Morse

06/30/2010
RE: Scottsdale, AZ

I'm very satisfied with my recent experience at Gerber Collision. I initially received 3 different quotes for my bumper repair. Not only was Gerber's estimate the least expensive, but they were by far the friendliest and most professional upon giving the estimate. This customer service and professionalism continued throughout our entire experience. Our Estimator, Kim, was fantastic to work with. She suggested a 0 off coupon that took the price down even further. Out of the three estimates I received, Gerber was the only ones to offer the option of using a reconditioned part, allowing us to save even more money. In the end, the bumper looks great. I'm very pleased with the quality of work, their timeliness, and excellent customer service. Thank you.

Tara Barber

06/30/2010
RE: Elmhurst, IL

Mike did a great job of replacing my windshield today. He took the time to explain the process and offered to answer any questions I might have had. He was quick, efficient, and knowledgeable. Great job!

Carl Wrede

06/30/2010
RE: Roswell, GA

Thank you for your services while visiting Georgia. Jennifer Parker was very helpful and I cannot thank her enough making sure everything was done right and in a professional manner.

Dorett Henry-Whittaker

06/30/2010
RE: Tucson, AZ

I had a really really good experience with Gerber and its associates. They got my car fixed really fast and the rental car experience was awesome! Viviana at the front desk was super nice and knowledgeable and the manager Walter was very accommodating and nice as well! I would recommend Gerber to anyone who needs their car fixed.

Christine McClure

06/30/2010
RE: Skokie, IL

I am extremely satisfied with the service at Gerber. Your employee, Mike Burke, kept me informed about every aspect of the job. He is a very valuable employee because he reassured me that my car would be returned in the same condition that it was before the accident. He was correct. Thank you, Mike.

Mary Tures

06/30/2010
RE: Douglasville

This is the second time I have used Gerber. Great service and work. I will continue to use Gerber. I will refer others also.

Joyce Kelley

06/30/2010
RE: Elgin, IL

Gerber provided excellent service and repair exactly as quoted. I dropped off vehicle and they provided driver to take me home and pick me up when car was ready. The car was returned properly repaired and cleaned throughout!

Manus Sweetman

06/29/2010
RE: Avondale, AZ

Thanks for the prompt service. I was excited to get my vehicle back sooner than expected and in such excellent condition.

Joshua Bibb

06/29/2010
RE: Kennesaw, GA

I received excellent customer service and quality repair work from the Gerber Collision in Kennesaw. Keith took the time to call me with updates on my van, and he and everyone in the office were very pleasant to deal with.

Kelly Duncan

06/29/2010
RE: Morrow, GA

Today, I had a hit and run at the doctor's office. I will have to pay
out-of-pocket. Anyway, God is shining on me in spite of people with no integrity. Mr. R. Hill was just outstanding in the professional care toward me and my car. He took my car to the repairman to check the damages to the car, and to be fair in quoting a price. I was so!!!!!!!!!!!!!!!!!! happy. The service was a ten. Additionally, I want to say thanks to the two ladies who were caring and helpful. THANKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Mrs. Smith

06/29/2010
RE: Glendale, AZ

Xavier Murrieta and Don Farino were amazing as were their staff. They worked miracles on an old 1992 Nissan 240SX. Everything about the experience with Gerber was first class. Xavier and Don went above and beyond my expectations. I will definitely recommend your services to everyone I know. Thank you to all who were involved in repairing my vehicle!

John Kellen

06/29/2010
RE: Roswell, GA

This is my second testimonial because I was so happy with the work that the Roswell location did on my daughter's car, that I took my Mercedes there to have the bumper painted. I bought an older model Mercedes and the paint on the bumper had begun to chip off. I took it to Jennifer Parker and she wrote up a quote that I thought was very reasonable and much cheaper that a previous estimate I got not long after I bought the car. We made arrangements for me to drop it off on Sunday night so that the team could get started on the repair Monday morning. I got a call from Jennifer about 3:00pm on Monday and she said the car would be ready at 4:30 to pick up. I couldn't believe it, the work took less than a day. The car looked great and I was again very happy with Gerber, Jennifer and the staff.

Sharri DeSalvo

06/29/2010
RE: Roswell, GA

Gerber handled a repair on my daughter's 2007 KIA Sorento caused by a Liberty Mutual insured. Jennifer Parker handled everything for me. I couldn't get the claims adjuster to call me back, but Jennifer was able to get though to her and had everything taken care of. She even knew that Liberty Mutual had sent me a check to cover the repairs!! I didn't even know that. She called me several times to give me updates on the progress of the repair and handled Liberty Mutual when additional damage was discovered. Even with the additional damage, the car was finished in less than 5 days. We were very please with the customer service and professionalism we were shown at Gerber. I will definitely use them again.

Sharri DeSalvo

06/29/2010
RE: Roswell, GA

Gerber Collision fixed two of our cars and put them back in perfect condition.

Thomas Schaefer

06/29/2010
RE: Oak Lawn, IL

Bob and the team at Oak Lawn Gerber are ALWAYS great, and I always tell anybody I know with collision repair needs to go to them. They are always quick about getting me in, accurate on their estimates, quick with the work, and the results are always excellent. It's nice to know a great place to go when in need! Keep up the great work!
Joe Maslar

Joe Maslar

06/29/2010
RE: Douglasville

Great job! Very responsible. They really know how to take care of customers.

Jo-Ann Sanchez

06/29/2010
RE: Avondale, AZ

Fabulous customer service and car was fixed fast and quality! Highly recommend.

Letha Manning

06/29/2010
RE: Tucson, AZ

Sam has been a great friend, manager, and representative of quality service. He has a true understanding on the quality of OEM and complexities of custom work. I have been satisfied with all the work done with Sam and Gerber Collision & Glass. Thanks.

Mark Monreal

06/28/2010
RE: Scottsdale, AZ

These guys went out of their way to fix the scratches on my bumper. They exceeded my expectations on all levels - communication, service and quality of job done. Extremely happy and highly recommended. Thank you for a job well done!

Dilyana

06/28/2010
RE: Mobile Glass Service

Joe B. did an excellent job repairing my windshield. He arrived when he said he would, was pleasant and was done in under an hour. While it cost us more to go with Gerber, I do not regret the decision because of the service provided by Joe B. I would recommend you for this type of service. The fact that you came to my home made the whole process very convenient.

Joan Boss

06/28/2010
RE: Skokie, IL

Great work and service

D. Lapin

06/28/2010
RE: Owasso, OK

I just picked up my car from its second trip to Gerber Collision & Glass (fka Collision Center of Owasso), one to repair/repaint the rear bumper and the other to repair/repaint the front bumper. Both repairs were done superbly and in a timely manner. Dave Maner, the GM, and Brandon Johns, the Estimator, are friendly and professional, and I highly recommend their services. Even though the "Where was Gerber service provided" field below says Claremore, it was actually the Owasso store that performed my service.

Diane

06/27/2010
RE: Mesa, AZ

Service was great, friendly and super fast!! I will recommend Gerber Collision to friends and family.

Brooke Bowman

06/27/2010
RE: Chicago, IL

Very efficient & friendly service. Definitely would recommend.

Martha McGinn

06/27/2010
RE: Chicago, IL

This is the second time I have brought my car to Gerber for repair. Each time they have done an outstanding job.

Abby Petrone

06/26/2010
RE: Tempe, AZ

Thank you Mike Tibben for great customer service!

Elaine Landuyt

06/26/2010
RE: Kennesaw, GA

These guys did a great job. Everything from handling the insurance company right up until I picked up my car. They are really nice and did great work. To go anywhere else is crazy! They took care of everything without any complaints and left me stress free! Very pleased with them!!

Whitney Straub

06/25/2010
RE: Skokie, IL

The entire group of personnel I encountered at Gerber were, professional, courteous and as helpful as anyone could imagine. Considering the car had to be repaired twice (someone hit it the day I picked it up!!!), they were extremely sympathetic to my plight. I can't imagine going anywhere else for future body work. Michael Burke, in particular, was responsive to all my questions and returned all calls promptly and professionally.

Sharon Axelrod

06/25/2010
RE: Mesa, AZ

Joseph Wilkes handled my insurance claim for the car accident. He did an outstanding job and always maintained a very professional attitude. He went above and beyond what I expected making sure the car looked brand new again. The car was ready on time and it looked great! Thank you again, Joe!!

Rhonda Featherston

06/25/2010
RE: Redmond, WA

I received excellent customer service. The car looks great, my neighbors agree. I met two delightful people, Cindy and Rob.

Irma Evans

06/24/2010
RE: Las Vegas, NV

I like the shop at Gerber. I like this place from the front desk and the person doing the estimate. I'm very happy with their customer service, like Nick he is always happy with his work. This is my second time I been to this shop. I'm happy with my car. Great job.

Rambo Vo

06/24/2010
RE: Skokie, IL

Excellent service, esp from service person Michael Burke

Marvin Alef

06/24/2010
RE: Tempe, AZ

The service provided by Jim Caniga and other personnel at this location was excellent. The repairs to my vehicle took minimal time to complete (1.5 days) and the connection to the nearby Enterprise car rental quickly provided me with a great car and minimal disruption to my work schedule. I was constantly updated on the condition of my vehicle and any additional needed repairs, which I greatly appreciated. The overall work on the repair was excellent. I would have problem using this location for any needed repairs.

Bryan Palmer

06/24/2010
RE: Schaumburg, IL

We had a friend refer us to Scott Bavol at Gerber Collision for repair on our son's car. He was great! He helped with the insurance claim, kept us informed on the progress of the repair, and had our car back to us within 3 days! We were very impressed, and will definitely recommend Gerber Collision to our friends now.

Susan Schlott

06/23/2010
RE: Scottsdale, AZ

I was very happy with the service I received on the repairs of my car. Kim explained the charges to me and the work was completed when I was told it would be. I will definitely return.

Marilyn Carroll

06/23/2010
RE: Elmhurst, IL

I was glad to find out my Farmers Insurance already pre approved any work done @ Gerber. It was so convenient to my work, had the Enterprise on premises, and I LOVE their radio commercial.

Lacey, Diane and Sam were terrific, constantly keeping me updated.The work done was fantastic. It was a relief having everything handled so professionally.

Kathryn Hessinger

06/23/2010
RE: Scottsdale, AZ

Kim Ermisch was very helpful and took care of everything and was very nice.

Felicia Head

06/23/2010
RE: Tucson, AZ

I came in to Gerber, or as I knew it Big Sky, because my family has had work done here before and always been very satisfied with the service. Once again, I am completely satisfied. The work was done exactly to my specifications, and even though the time frame shifted slightly, the guys took care to get me a vehicle in a speedy manor. VERY PLEASED!

Brent King

06/23/2010
RE: Tucson, AZ

Had a front bumper painted on my '02 BMW M3 convertible.

Good quality work. courteous, professional service. Thanks.

Charles J. Lopez

06/23/2010
RE: Douglasville

I had never used Gerber before now, but the service was outstanding. Everyone I spoke with and had any dealings with were very professional and kind. I would recommend Gerber to anyone who needs any repairs. Thank you!

Virginia Daniel

06/23/2010
RE: Avondale, AZ

Scott and Jesse took good care of my wife's car.

Michael Harnack

06/23/2010
RE: Mobile Glass Service

Kevin was by far one of the friendliest repairmen that I have encountered. He answered all of my questions thoroughly and was very helpful. If we know anyone that needs their windshield fixed we will be sure to recommend Gerber Collision & Glass.

Jennifer Hatta

06/23/2010
RE: Douglasville

I am Highly Satisfied!

Victoria Ibe

06/23/2010
RE: Mobile Glass Service

Kevin came to my home to repair a stone bruise on my windshield. He was courteous and honest with me about what he could and could not do to repair the stone bruise. He was very professional.

Anne Bolton

06/22/2010
RE: Glendale, AZ

My experience with Gerber Auto Collision was far and beyond better than I expected. Very professional staff from the customer service, to the General Manager DON FARINO, to their Area Manager Xavier Murrieta. I highly recommend this company to anyone looking for honest efficient and very professional body shop. You guys are the best!

MIGUEL BENITEZ

06/22/2010
RE: Roswell, GA

Fantastic Service! The people were friendly and they took great care of my car and didn't even charge me! I would recommend Gerber Collision to anyone!

Hunter Rees

06/22/2010
RE: Mobile Glass Service

Eric was very friendly and informative. He did a great job with replacing my windshield!!!

Mary Ann Nelson

06/22/2010
RE: South Holland, IL

Work has not been completed, waiting for parts order. However, testimony for exceptional customer service goes to Joe B., from the time he called this morning to the end results, Joe B., you exemplifies wonderful customer service. Thank you!

Denise Nesbitt

06/22/2010
RE: Avondale, AZ

Excellent Service. Jon Francis was most helpful, honest and professional in his handling of my account. I found my experience with Gerber to a good one and would not hesitate to recommend this shop to anyone. As a new resident to the area, I found friendly professional service which exceeds the norm. In brief Great Job!!!

Gary Trussell

06/21/2010
RE: Skokie, IL

Fast and Friendly. With great professional work.

Ryan Remek

06/21/2010
RE: Duluth, GA

I was in an accident in a vehicle that I only had for two weeks. I took the vehicle to Gerber, and spoke to Ben. We walked out to the vehicle and I explained to him my concerns about wanting the bumper replaced due to previous experience with the paint peeling and chipping. Ben said there was a lifetime warranty on the work, and that put me at ease. Ben listened and validated my concerns. The repair was done in one day, true to his word. He said that he could have it done and it was. I do recommend Gerber Collision and Glass to anyone that needs to have repair work done on their car.

Shawneen Ryan

06/21/2010
RE: Skokie, IL

Michael Burke seemed very quiet, but that only gave way to his confidence in his company. He made the experience of getting a repair just like the commercial on TV. I came in on a Monday and my car was done on a Friday, (same week). Throughout the entire time Michael kept in touch with me. THIS is a company and a person I will pass on to all of my friends and co-workers about this experience. Customer Service was Excellent!

Courtney Rushing

06/21/2010
RE: Roswell, GA

Just want to thank Jennifer Parker and the Gerber staff for the excellent service and workmanship on our Buick Lucerne. Jennifer kept me up to date throughout the process and the repairs were completed on time.

Warren Spiller

06/20/2010
RE: Redmond, WA

Gerber Collision of Redmond was outstanding in every way possible. I have never experienced such accommodating service at this type of company. Everyone was friendly and helpful and the work on my front bumper was impeccable. I WILL be recommending this Redmond location to others with confidence that it will be the same great experience that I had. Thank you.

Kelly Smith

06/20/2010
RE: Naperville

We recently had a bumper repaired on our 2009 Malibu. The work was done efficiently and quickly. The paint on the bumper matched the car better than the factory original.

Chuck and Cyndi LaGreco

06/19/2010
RE: Mobile Glass Service

Mike came out and replaced my car door glass. I could not be more pleased. Mike was friendly, professional and really quick. He did an outstanding job and took the time to be courteous while he was doing it. I only wish all professional were of his caliber. Thank you so much for a job done well.

Erika Gray

06/18/2010
RE: Scottsdale, AZ

Great Service. Kim kept me informed all the way through. She was profession, polite, friendly and competent. Repair was excellent with on time delivery. Dealt with my tire store and insurance company with no hassle.

Michael Peters

06/18/2010
RE: Kennesaw, GA

Keith Burns made the experience a good one. He always kept me advised on the progress of the car.

Karen Beg

06/18/2010
RE: Tucson, AZ

My experience was excellent and everything was great! Walter and Xavier were amazing! They were very nice to me from the beginning. Vivian handled my claim from the start and I didnt have to do anything. She helped me from start to finish! Thank you all soooo much for such a great job! My vehicle looks great!

Ann M Caro

06/18/2010
RE: Scottsdale, AZ

Gerber was quick, efficient, friendly and best of all the workmanship is excellent.

Dana N. Dumas

06/18/2010
RE: Kennesaw, GA

Very nice job and timely.

Linda McDowell

06/18/2010
RE: Rome, GA

They were very helpful when I needed a price on a dent I had on my car.

Jean Mullinax

06/17/2010
RE: Decatur, GA

Walt Wheatley great customer service and the rest of the staff did a job during a tough time for me. Thanks again.

Mike Olson

06/17/2010
RE: South Elgin, IL

Dear Mr. Meyer,
Although being involved in a car accident is never a pleasant experience, I had the pleasure of working with Jennifer whose enthusiasm, knowledge and wonderful interpersonal skills make her an asset to your organization.
Jennifer has the proven ability to multi-task, which I told her is a trait found only in woman. I marveled as she efficiently facilitated and coordinated every phase of my car repair. From obtaining a preliminary estimate, scheduling the repairs and contacting me while I was on vacation to inform me that the parts were ordered to repair additional damage found under the car hood. This delayed the repair, so she had reserved a car for me at Enterprise Car Rental near my house.
Jennifer is a valuable employee who plays a large part in your growing list of satisfied customers. Thank you for doing such a great job on my car repair also. I have already recommended Gerber Collision to several of my staff.

Halina Mohiuddin

06/17/2010
RE: Roswell, GA

Appreciated the friendly and professional service of everyone at the Gerber office in Roswell. The person taking care of our vehicle had kept us informed of the process at all time, also keep their promise of a 2 week estimate time of repair. MY CAR LOOKS BEAUTIFUL!!! Thanks you again.

Luis & Daisy Mendez

06/17/2010
RE: Douglasville

They did a good job on my car and I will highly recommend them over anybody in the body work business. They are polite and really nice to be with. Very polite and nice good people to work with. I very much appreciate working with Gerber.
Thank you!

Betty Donehoo

06/16/2010
RE: Avondale, AZ

I was advised by my insurance company to take my car in to Gerber. Being in a car accident is not only painful, but inconvenient. I went in to the shop thinking everything would take forever!! Wow what a surprise. I was able to leave my car there that day and they made all the arrangements for my rental and transportation. Then, upon the completion of the repairs, I went in got my keys and was able to leave the rental! Wow what a refreshing experience. The staff was extremely accommodating and very friendly.

Cherish l Arroyo

06/16/2010
RE: Tucson, AZ

Wow! I just picked my car up and I am totally amazed. It looks better than it did when it was new! The service was impeccable as well. Elise was so friendly and Jennifer kept me updated on the progress of my repairs. They made it easier than I ever could have imagined. Jennifer also suggested I have my headlight buffed so it would match the new one. Great idea! I told Jennifer that I'd like to buy a case of beer for everyone who worked on my car :) I am beyond impressed and will suggest Gerber to EVERYONE!

Dee A Adams

06/16/2010
RE: Lacey, WA

During the repair of my 2005 KIA Sedona, the Gerber Collision team delivered exceptional service. The quality of customer service, from the front office to the repair station, resulted in a satisfying customer experience.

Specifically, Kirk Goodman and Jesse Kallerman are recognized for their commitment and perseverance to accommodate my personal schedule for the completion of the repair. They coordinated the repair process and allocated the necessary resources to deliver my van ON TIME, and in excellent condition.

Thanks a million to the team.

Warm regards from a satisfied customer,

Kirk G. Scherz

06/16/2010
RE: Kennesaw, GA

So far everything looks great. The service was excellent and the amount of time it took to fix was wonderful. Thanks!

Loretta Roberts

06/16/2010
RE: Elmhurst, IL

I was quite surprised by the extremely high quality attention to my car's appearance at the Elmhurst Gerber facility. The receptionist, Lacey was very professional and courteous and the appraiser, Paul, was very friendly and confident. I will always bring my cars to this facility! The interior of the car as well as the interior of the engine compartment were both cleaned very thoroughly - this was unexpected and very pleasantly surprising. The paint job to my hood was sleek and made the seven year old car look like new! Very impressive! It seemed to me that your facility cared about my car even more than I do! Thanks very sincerely for a job done above and beyond the normal level of performance,

John Sandstrom

06/16/2010
RE: Tucson, AZ

First I would like to say, the customer service at Gerber Collision is outstanding! The employees there really know how to treat their clientele. I would definitely recommend those guys to anyone in the area. I would like to give a special thanks to Vivian Paco, who helped me handle the claim from the start. She personally got USAA on the phone with me and walked me thru step by step. Miss Paco even went a step further to contact Enterprise and have them come pick me up. Xavier Murrieta, is prime example of what a great customer service is all about, at the time of my accident i was really stressed but upon arriving to the shop, he really made me feel like part of the family and I would like to give a special thanks to Mr. Murrieta. Finally, Mr. Walter Gaskins was amazing and even promised my vehicle 7 hours before it was scheduled so that i can be on my way to Alabama. Walter really showed a great leadership role by working with me and keeping me informed step by step of my vehicle. Thank you so much Gerber for all your great services and all your GREAT customer service!!! I also want to thank all the mechanics in the back that put my vehicle back together, it looks like new! Without them, none of this would have been possible!

Sincerely,

Karl Edwards

06/16/2010
RE: Morrow, GA

Your customer care was awesome! Thanks for washing my vehicle it looks new again.

Charlotte Demings

06/15/2010
RE: Chicago, IL

I was incredibly happy with the service received at Gerber. They did an excellent job and kept me informed the whole week my car was in the shop about the status of the work. The staff seemed to go out of their way to repair my car and make it look as good as new! If I ever need service again, I will absolutely go back to Gerber.

Laura Dickman

06/15/2010
RE: Scottsdale, AZ

OUTSTANDING SERVICE AND TREATMENT FROM CHARIE, MATT AND KIM. THE CAR CAME OUT BEAUTIFUL ALSO, THE GM WAS OUTSTANDING. MY 1984 MERCEDES WAS HIT IN A PARKING LOT. BELIEVE IT OR NOT, THE REPAIR WAS A PLEASENT EXPERIENCE DUE TO THE GERBER'S GREAT STAFF. I WISH ALL BUSINESS WAS RUN LIKE GERBER. GERBER SHOULD RUN THE OIL SPILL CLEAN-UP.

Don Burdick

06/15/2010
RE: Tempe, AZ

My name is Kari Gaylord and Susan Huffman is my mother. She recently had surgery and was unable to deal with her car so I did it for her. Jim was great to work with from start to finish. He was very professional, friendly and efficient. While the car was at Gerber he provided me with regular updates as to it's status. When the car was ready I was unable to arrange a pick up and Jim happliy offered to help me with a ride to get the car back to my moms house. I would do business with Gerber in the future, and Jim would be the person I would call. That's saying alot when it comes to auto repair. ;o)

Susan Huffman

06/15/2010
RE: Morrow, GA

Excellent service & repairs. Wayne went out of his way to get vehicle into shop & keep me advised of progress.

Ronnie Simmons

06/15/2010
RE: Crystal Lake, IL

Did a great job! And vehicle repaired prior to target date. Thanks.

Willaim McCollum

06/15/2010
RE: Woodinville, WA

My Chev S-10 pickup was damaged in an accident. Gerber was recommended by my State Farm agent and did everything I could have expected in repairing the damage and dealing with me and the insurance company. Jennifer McKinney, Estimate Coordinator, was exceptional in providing outstanding customer service -- much appreciated.

Jim Nordahl

06/15/2010
RE: Tucson, AZ

Very good work and service. Dropped my truck off on Wednesday for repairing a fender bender, they gave me a ride home. It was ready on Friday, but I was out of town. On Monday, they picked me up at the house and took me to their shop. They did a beautiful job on the repair, and to my surprise, they had washed the truck inside and out, very nice job.

Jim

06/14/2010
RE: Redmond, WA

They did a great job on my van. I had a large dent in the hatchback
and it looks just like new. The office was clean and everyone from
Cindy at the front desk to the gentleman who gave me the bid
were very friendly and eager to help and answer any questions.

Barbara Carter

06/14/2010
RE: Scottsdale, AZ

Great staff, excellent service!

Maria T. Lynch

06/13/2010
RE: Decatur, GA

I have come to Gerber (in Decatur, GA) twice now for service, and I have been impressed both times by their professionalism and service. Thank you!

Tiffany Hodge

06/12/2010
RE: Lynnwood, WA

Nobody gets it right in that business.....except Gerber in Lynnwood, Washington. We have NEVER experienced the friendliness, service and all around good customer service as Gerber Collision in Lynnwood. We will be sending everybody we know who needs auto body to your shop in Lynnwood.

John M Quinn & Sharron V Quinn

06/12/2010
RE: Downers Grove, IL

The people at Gerber treated me with the utmost respect and were very professional. They added a personal and caring touch that is unmatched by others.

Carla Davis

06/12/2010
RE: Downers Grove, IL

Outstanding service---I came to Gerber on the referral of a friend and I was not disappointed!!!! Very knowledgable and competent staff---the best car repair experience I have ever had. If I need collision repair service again, I'll be back and I will refer others.

Linda Hanold

06/12/2010
RE: Elgin, IL

Kevin did a great job installing our new windshield. I was interested how it was done, so I watched him work through the process. I was impressed with his technical knowledge and how professional he was installing our windshield. I would certainly recommend his work and Gerber Glass. As a past director for GE, Kevin is the caliber of person I would have wanted on my team.

Mark Mitchell

06/12/2010
RE: Crystal Lake, IL

Gerber did a first class repair on my Escalade. In addition to this, Enoch and Margie were very nice people to deal with and the repair was completed within the time frame Enoch stated at the time he provided me with the quote for repair. To top it off, Enoch suggested that I go to Gerber's website and print off a 0. coupon.

Brian F. Downey

06/11/2010
RE: Avondale, AZ

Absolutely fantastic service, as always. This was my second trip to this location with very mild damage, however I was treated extremely professionally and the service broke the "rule" of the Contractor's Pyramid: it was Fast, Done Well, and Cheap. That's a rarity, and is greatly appreciated.

Rob Tommasone

06/11/2010
RE: Woodinville, WA

Courteous, quick service. Thoroughly satisfied.

R A Sampson

06/11/2010
RE: Douglasville

The service was excellent from Melissa, Pam and Bryan during the repair. They made a bad experience pleasant. And I have never seen my tires as clean and shiny as when I picked up the car.

Thank you,

Ashvin Patel

06/11/2010
RE: Mesa, AZ

Brian Hinton went above and beyond to make my experience with Gerber wonderful. We feel the workmanship was superb, delivered in no time at all. Thank you very much.

Barbra Gradozzi

06/11/2010
RE: Roswell, GA

Between two collisions I have had within the past three years which includes this past week Gerber had repaired my Honda. I was completely satisfied. Both times I dealt with Jennifer Parker who was just terrific. I was very pleased in every way and I would highly recommend Gerber to all.

Linda Marie Arasi

06/11/2010
RE: Tempe, AZ

Gerber did and outstanding job. Jim Caniga, my contact was awesome and an excellent communicator.

Kathy Kelly

06/11/2010
RE: Tucson, AZ

I appreciate the friendly customer service and the twice a week updates. It made the wait more bearable. I will "wreck-ommend" and use them again. Next week actually, just got into another fender bender :(
Thank you!

Natasha

06/11/2010
RE: Chicago, IL

I had a very good experience working with Gerber. Oscar was especially helpful. All work was done efficiently, and they communicated with me. The job even finished sooner than they anticipated.

While I hope I don't need services from Gerber any time soon, if I do, they staff at the West Huron location will be the second people I call (after the insurance company).

David Murad

06/10/2010
RE: Chicago, IL

Andie was FANTASTIC! Quick and helpful. She made what could have been a really giant pain into a seamless breeze. The tech did a great job too.
Returned before estimated time. No hassle loaner car.

Ellen Rourke

06/10/2010
RE: Scottsdale, AZ

Excellent results, prompt action, knowledgeable, friendly, courteous staff. Extremely pleased with overall experience.

Donald Adams

06/10/2010
RE: Redmond, WA

I had an exceptional experience at Gerber Collision & Glass in Redmond, off Willows Road. The woman at the front desk was so pleasant and inviting. She made me feel good about leaving my car there and assured me it will be ready in a couple days, and took the time to talk me through all the processes I'd be going through with Farmers Insurance and Enterprise Rental. She was very helpful and knowledgeable.

Rob O'Brien was also amazing. He made sure I understood the parts situations, kept me in the loop the entire time and took time to ensure I understood the process of which they would go about repairing my front bumper. The company is highly professional, very charming and extremely friendly. I was very satisfied when I got my car back - my car looks like new. During my pick-up, Rob took the time to discuss the process of which the repairs were made and the company talked me through the insurance packet as well. They answered all my questions with patience and were happy to do so  I will definitely recommend Gerber Collision & Glass on Willows to anyone who needs collision repair. I am 120% satisfied with my experience with this company.

Monica Vesely

06/10/2010
RE: Roswell, GA

Jennifer Parker was my estimator for repair work done on my daughter's car. She was extremely courteous and responsive. She made the entire process enjoyable (if there is such a thing when your car is wrecked). In fact I brought another vehicle in for her as well.

Roger Brown

06/10/2010
RE: Douglasville

They did a good job. Scale-"10" or more. Will recommend the shop.

Eric Ampadu

06/09/2010
RE: Tucson, AZ

Recently, Gerber Collision replaced a rear bumper on my 2001 Honda Civic. From start to finish the procedure was efficient and expertly done.

Vivian Paco was very pleasant in all of the communication and handling the insurance claim and rental car. Javier Murrieta took the claim in, documented the damage, and explained how I should deal with the insurance and repair issues. Walter Gaskins supervised the actual repair and had the car clean and ready the next day.

What a team they make!

Thanks again,

Stanley C. Frank, Jr.

06/09/2010
RE: Roswell, GA

I wanted to say thanks to Ben, Sally and Herb for taking very good care of us when we brought our vehicle in for collision repair. The service was very good and the repair work itself was a job well done. Thank you!

Noel

06/09/2010
RE: Decatur, GA

I HAVE HAD TWO CARS REPAIRED THERE. THEY DID A GREAT JOB.

RAYMOND CANADY

06/09/2010
RE: Tacoma, WA

Jeff did a great job!

Steve Kembel

06/08/2010
RE: Mesa, AZ

Joseph Wilkes did a great job getting my car repaired. He was courteous, prompt and went above and beyond! Thanks Joseph!

Tiffany Padilla

06/08/2010
RE: Skokie, IL

Nice clean job. Efficient staff. Very courteous. Got everything done without any issues.

Joel Gratch

06/08/2010
RE: Elgin, IL

Kevin installed the windshield on my classic Mustang. He did a wonderful job explaining the process and making sure I was satisfied with his work. If I need glass repair again, I will request Kevin.

Cliff Cadle

06/08/2010
RE: Mobile Glass Service

Joe B. did the work at our home. Front windows on our 2 cars.
He was very polite and professional. His work was done in about 1 1/2 hours and he left no mess. Replaced all our stickers and mirrors. Thanks for sending such a great guy.

Carl Groth

06/08/2010
RE: Roswell, GA

Three of my cars have been repaired at your Roswell location. A door on my 2004 Lexus, a front bumper on my son's 2006 Acura, and the front and rear bumpers of my 2000 Porsche.

All the work exceeded my expectation regarding quality. My Service Rep. Jennifer Parker is courteous, informative, knowledgeable and efficient.

Frank Bertoni

06/07/2010
RE: Woodinville, WA

The overall process was excellent; we were continually kept informed and updated; we appreciated this very much - especially when compared to previous unfortunate accidents we have incurred...The positive, upbeat attitude of Jennifer, on the phone, and in person to the final repair were highly appreciated and we felt the overall process and quality was excellent.

Mary Boyd

06/07/2010
RE: Mobile Glass Service

I had the best service. The technician called and gave me an estimated time of when he was coming. He did a super job. It was very quick and thorough.

Karen

06/07/2010
RE: Kennesaw, GA

I needed a bumper repair ASAP before a 800 mile road trip. Herb from the Kennesaw location gave me an estimate and ordered the part and the next business day, my van was completely repaired. It looks like new.

B. OREILLY

06/07/2010
RE: Decatur, GA

They were very courteous and did a great job on my repair. I would highly recommend them to friends!

BethAllyn Parker

06/07/2010
RE: Kennesaw, GA

I was referred to Gerber Collision by my Nationwide Insurance Agent as one of the Blue Ribbon Centers, When I delivered my vehicle to the shop there, Estimator Herb Upton greeted me and assured me that he would take care of the estimate and give me a call to let me know what we were looking at. From the moment he called to discuss his findings and recommendations, I found him to be very pleasant and knowledgeable about my repairs. He stayed in contact with me to let me know what was going on and the length of time that my vehicle would be there so that I could communicate with the rental car company. I was initially very reluctant of taking care of this on my own, however, Herb made this encounter easier than I expected. I am very pleased with the service that I received from Gerber.

Sharon Graves

06/07/2010
RE: Mobile Glass Service

Brandon came out to replace my broken truck windshield, and did a great job. He is fast, efficient, personable, and I would recommend him anytime!

Phil Goddard

06/06/2010
RE: Kennesaw, GA

I would like to thank Herb over at Gerber Collision for a job well done. I hit a deer on the way home from a baseball game. I called and talked to the Nan and Herb. They took care of everything from the estimate to getting my truck back faster than I thought they would. You guys are amazing and Thank you.

Phil Raake

06/06/2010
RE: Oak Lawn, IL

Jose R. replaced my front windshield. He did a great job. He is an asset to your company.

Mike Tardi

06/05/2010
RE: Tucson, AZ

This is the 4th time I have taken a vehicle to Big Sky/ Gerber. Every time the work was impeccable. Nowhere on the vehicle could you tell there had ever been damage. Jennifer, Allisa (not sure of the spelling), Sam and "Jethro" were very courteous, friendly and buisinesslike. I have and will continue to recommend, now, Gerber to anyone and everyone who needs any type of autobody work. I wish your scale went higher than '10'.

Nona Herbert

06/05/2010
RE: Duluth, GA

I already had my repair lined up with another shop that was much more convenient to me. Because Ben Maley went out of his way to accommodate me, and because everyone I dealt with at this shop, was outstanding in customer service - he won my business away from a known quantity of the other shop. I liked that he was REACHABLE, and communicative, throughout the process. I felt well taken care of by honest people and was very pleased with the results.

Barbara Gilman

06/05/2010
RE: Mobile Glass Service

Friendly, prompt, professional job by Joe. Work was done at my house in Palos Park.

R. Karlo

06/04/2010
RE: Scottsdale, AZ

I was very amazed over the courteous and efficient professionalism in which my car repair was handled. I appreciated the daily updates on my auto's repair process and the swiftness and accuracy in which it was done. The collision manager and staff of Gerber Collision and Glass of Scottsdale, AZ did an excellent job.

Sandra Thompson

06/04/2010
RE: Decatur, GA

The first thing I noticed was the USAA customer care certificate on the wall. USAA caters to military and sets high standards to have any company associated with theirs, it was a good sign. Then I saw a clean admin office without belts hanging from the walls. The place was intent on professionalism. Then I met Tom Bloomberg, who was polite, knowledgeable and stayed in contact with me while my car was being repaired. It was the first time in the 28 years of Atlanta driving, I'd ever been in an accident and he was very patient with me.

The repair was to a hit between my door and front left fender. The work turned out terrific. I asked Tom if I could take the finished car for a short ride and he said, "Sure. Go ahead." I drove around and scrutinized the ride and all was well.

My compliments to Tom and his staff at Gerber on Dekalb industrial Way in Decatur, GA. Everyone who I talked to there was polite and professional. The car looks and drives great and I would recommend this shop to anyone.

Michael T. Daly

06/04/2010
RE: Kennesaw, GA

Recently in May 2010, we were involved in a serious vehicle accident and had to have our vehicle repaired at Gerber Collision in Kennesaw. As I expected the whole insurance and repair process be an overwhelming experience, Chuck Pettycoart and his staff did an outstanding job providing us with "World Class Service" where they went right to work with the insurance company and had us in a rental vehicle in no time at all.

Mr. Pettycoart communicated with us and kept us posted throughout the repair process with photos and the progress of our vehicle and made it so easy on us during this otherwise difficult time. Chuck and his team are true professionals and should be commended for their outstanding customer service. I would recommend Gerber Collision in Kennesaw to anyone. Thanks, Chuck, Nan and Keith...

Kenneth M. Saxon

06/04/2010
RE: Roswell, GA

I want to express my gratitude to you guys, especially Jennifer Parker for the quick and outstanding service provided for me on my car.

Dave Campolong

06/04/2010
RE: Decatur, GA

Tom is wonderful, he made my horrible situation into a wonderful one, he worked with me and gave me multiple option as oppose to other place who give you the price and that's it, he is an angel, my car was worked on accurately and quickly I give them 4 stars!!!!! Thanks again Tom.

Carin Pichon

06/03/2010
RE: Mobile Glass Service

Did a very good job.

Rachel Yoder

06/03/2010
RE: Mobile Glass Service

Brandon Jokela was the most awesome windshield tech! He called the morning to remind me of my appointment, then called me again before he arrived....ON TIME!!!!!!!!!! He was friendly and very professional.

Cynthia Scrimager

06/03/2010
RE: Redmond, WA

Rob and his crew are great. I've had my car into the Redmond Gerber shop twice in the past 4 months and both times they've done an excellent job. Rob takes the extra time to explain all the work to me and his crew has delivered on their time frame, both times. They make it great to get my car fixed and take the hassle out of repair process. Keep up the great work!

Darin Hanson

06/02/2010
RE: Tucson, AZ

You guys were SUPER fast and I am so happy that I came to Gerber! Your associates have been SO pleasant to work with and I thank you for all your help!!

Linette Boles

06/02/2010
RE: Decatur, GA

They did a wonderful job repairing my car, making sure that I was 100% satisfied before I drove off the lot. Excellent and friendly customer service. I will go here again for anything.

Don Nguyen

06/02/2010
RE: Tucson, AZ

MY EXPERIENCE WAS MADE OVERALL ABSOLUTELY WODERFUL BECAUSE OF XAVIER MURRIETA AND THE PEOPLE AT GERBER WHO WORKED ON MY VEHICLE. HE WAS SO CARING AND PROFESSIONAL. HE MADE WHAT WAS AT FIRST AN UPSETTING SITUATION INTO A COMFORTING EXPERIENCE. HE MADE ME FEEL I COULD TRUST HIM & GERBER BY THE SINCERITY IN THE WAY HE PERSONALLY GUIDED ME STEP BY STEP THROUGH THE CLAIMS PROCESS. XAVIER WAS IN CONSTANT COMMUNICATION WITH ME INFORMING ME OF THE STATUS OF MY REPAIRS. HE GENUINELLY CARED AND FOR THAT I AM GRATEFUL. GERBER DID AN OUTSTANDING JOB IN SERVICE & REPAIR.GERBER HAS RESTORED MY FAITH THAT IT'S NOT ALWAYS ABOUT THE MONEY, IT IS CUSTOMER SATISFACTION THAT COUNTS, QUALITY SERVICE & PRIDE IN DOING THINGS RIGHT THE FIRST TIME.I WILL ALWAYS USE GERBER IF I EVERY NEED MORE REPAIRS IN THE FUTURE AND WILL REFER TO GERBER TO EVERYONE. YOU SHOULD GIVE XAVIER MURRIETA A RAISE AND NEVER LET HIM GO. HE DID A GREAT JOB! THANK YOU

SUSAN I. DICOCHEA

06/01/2010
RE: Redmond, WA

This was the second repair for this vehicle at the Redmond, WA Gerber Collision. Cindy at the front desk and Rob the Estimator are both so professional and helpful. Rob explained the estimate and repair process clearly, and Cindy kept me up to date on the progress of the repair, even when there was an unexpected delay. I couldn't ask for anything more. Thank you!

Emily Nagel

06/01/2010
RE: Decatur, GA

Everyone at Gerber was incredibly helpful and professional. I will gladly recommend to friends.

Carrie Rosenfield

06/01/2010
RE: Roswell, GA

Sean at the Roswell shop was fantastic. Gave me many options on the repair of my Infiniti, and kept me up to date the entire duration of the job.

Stuart Mauerberger

06/01/2010
RE: Mobile Glass Service

Quick, professional and clean---Great job Joe.

John M, Cota

06/01/2010
RE: Roswell, GA

Jennifer was so very helpful, pleasant and real. It made my Gerber experience enjoyable. I felt I was in good hands from start to finish.

Loren Psalidas

06/01/2010
RE: Downers Grove, IL

Mike fixed my windshield on my Honda mini-van. He was personable and did a nice job. I would hire Gerber again. Thanks.

Kevin Hayes

06/01/2010
RE: McHenry, IL

Mark at Gerber in McHenry did a great job on the Toyota FJ. The right side quarter had a large scratch on it. The shop did a great job on the repair and even better on the paint. The price for the repair was perfect. Thanks.

B & B Auto Inc.

05/31/2010
RE: Orland Park, IL

I just wanted to give a thumbs up to the excellent service that was given to me. I had my car broken into and my window broke and was pretty upset. The girl that helped me on the phone was pleasant and helpful and I was amazed that I didn't have to leave my house. She gave me a quote over the phone and the wonderful gentleman, Joe B. came over a couple hours later. Joe was very professional and had a great sense of humor, which I really needed at that time. He was fast, courteous and cleaned up the whole mess. My brother works for State Farm and recommended your company and since I have highly recommended you guys as well. Thanks for making the best out of a bad situation.

Sherry Tablerion

05/31/2010
RE: Roswell, GA

Sean Martyne did an outstanding job from start to finish. He was very professional and attentive throughout the process. I am very pleased with the performance of Gerber and I will definitely recommend Gerber and Sean's team to anyone needing the service.

Garrett Cooper

05/29/2010
RE: Decatur, GA

Excellent repair service. everything was done in a timely manner.

Brandon Law

05/29/2010
RE: Oak Lawn, IL

I have had my car repaired a couple of times at Gerber and have found them to be very good at what they do. They are courteous and prompt with their service.

Frances Staranowicz

05/29/2010
RE: Morrow, GA

From the moment I was given the number to Gerber and made first contact I knew that these guys know what they are doing. Wayne and Rodney are the best at what they do plus the customer service and the friendliness of the staff is top notch. I highly recommend Gerber to any and everyone who is looking to get their vehicle repaired. My car was so clean when I picked it up, it seem like it was something you see on MTV pimp my ride or something. Thanks a lot guys.

Yours Sincerely,

Ricardo Rickett

05/28/2010
RE: Scottsdale, AZ

My experience with Gerber Collision & Glass was excellent and extremely helpful. With no prior experience in dealing with collision repair, they walked me through the process and set me up with their in-office insurance adjuster for preparing my claim. Also, the car rental process was absolutely hassle-free. In fact, my car was upgraded at no additional cost! When I picked up the car, it looked fantastic. It was washed, slightly detailed, and the repair looked amazing. To all of the staff of the Gerber, adjusters, and car rental associates on Raintree and the 101, thank you very much for your dedication and efforts. It was greatly appreciated and I will be recommending you to anyone in need of collision repair.

James Frazier

05/28/2010
RE: Oak Lawn, IL

First of all, the person I talked to at 7am on Thursday, May 27 was extremely helpful. She linked to my insurance so I was able to file a claim and then set up an appointment for me for someone to come to my work that day.

The technician called and gave me a time window and came within that time frame. He was courteous and did a great job. He was even able to save my city sticker, which I did not think was possible.

He was done in about an hour.

Mary Pat Pearson

05/28/2010
RE: Orland Park, IL

Joe B. did a very nice job repairing the mirror in my car, a very cordial guy.

Ken Buck

05/28/2010
RE: Mobile Glass Service

Joe called b4 arriving, which was great. He did his work quickly and was very professional.

Norman Schinske

05/28/2010
RE: Duluth, GA

From the minute I walked in the door I found the people I dealt with both friendly and professional. They help me get a rental car, got my car right in for repair and finished the repairs several days ahead of schedule. The car looks like new and I couldn't be more satisfied.

David Gildar

05/28/2010
RE: Tucson, AZ

I had a dent repaired that in my opionion looked horrible. I am amazed at how nicely it was repaired in a timely manner. I had excellent service.

Cathy Anderson

05/28/2010
RE: Scottsdale, AZ

I had a slight scrape behind my left rear wheel well. It was a simple job but done to perfection, on time at the exact price as quoted. The General Manager, Scott Hewitt was absolutely great. This was paid by myself, but your company takes USAA Insurance and if I get into any problems needing body work I will have Gerber do the job.

Thank you,

Tom Folwell

05/27/2010
RE: Tucson, AZ

The cornerstone strength of your business is absolutely true and in my case it was implemented from your corporate headquarters to the repair shop floor! As a member of USAA, I was recommended to your company by my agent to have you handle all of my repair requirements. My experience far exceeded my expectations. Special recognition should go to Ms. Jennifer Razo, the estimator who handled my requirements. She defined the work, monitored the progress and assumed final accountability for the product. I will recommend your company anytime I have the opportunity. Thank you.

Martin H. Newman

05/27/2010
RE: Kennesaw, GA

My wife's car was involved in a hail storm, and had quarter sized dents in the roof, front hood and side panels. The completed work was excellent and completed ahead of schedule. We are very happy with the results.

Tom Hubsch

05/27/2010
RE: Glenview, IL

Matt Henneken is the best! After having my car repaired, true to his word, Matt dropped everything to get my car back in so the headlamps could be adjusted; I was in and out within 10 minutes, just like he promised.
Thank youi.

Martin Jablonski

05/27/2010
RE: Mobile Glass Service

Gerber did a great job replacing the windshield on my brand new car. I called one day and the installer was at my work place, with the correct windshield, the next day. He completed the installation quickly and cleanly. Cannot tell that the windshield was replaced.

Linda Steiner

05/27/2010
RE: Schaumburg, IL

My son-in-law recommended Gerber for repairs after I was involved in a rear-end collision to my vehicle. Although my vehicle was 13 years old, Gerber did an outstanding job with the repair and color matching. Mr. Scott Bavol got the ball rolling and did a wonderful job in seeing the project through to completion in a very timely fashion. Customer service did a fine job of keeping me informed every step of the way. I'm very pleased with the entire experience short of the collision of course. Thank you Gerber. I certainly won't hesitate to refer Gerber to my friends if they are in need of repairs.

Jim Baker

05/26/2010
RE: Decatur, GA

I am very pleased with Walt & Johns wonderful customer service they showed me. Walt was great with updating me on my repairs. I am so thankful and grateful for the awesome job Gerber collision did on the repairs on my car. Thank you.

Krystle Thompson

05/26/2010
RE: Mobile Glass Service

We had our truck's windshield replaced by Gerber Collision this morning. The technician Brandon Jokela did a wonderful job and my picky husband is happy with the work Brandon performed.

PS: Brandon drove a very clean and well equipped company work van.

Mei Zhang

05/26/2010
RE: Kennesaw, GA

Herb Upton was our associate. He was extremely helpful. We were paying in cash without using insurance. He worked hard to find us the best rate. We were very pleased.

Lynn Hill

05/26/2010
RE: Downers Grove, IL

The Downers Grove team came through beautifully again! I picked up my car from Gerber on April 12th and had to return to the shop on April 27th after getting hit once again. I was kept up to date on the expected finish date and received fabulous service. My car looks and drives great. I love you guys but hope to just be sending you referrals going forward!

Nancy Dunlop

05/26/2010
RE: Rockford, IL

Kevin did a great job. Looks like everything is done right. Quick, cordial service.

Mike Solberg

05/26/2010
RE: Kennesaw, GA

Very professional service. The office staff was most helpful and responsive. The on-site repair work was on schedule and expedient. I would not hesitate to call Gerber again.

Robert Dodier, Cozzini Bros., Inc.

05/25/2010
RE: Round Lake, IL

Your Estimator (Tim Jayhan) was very thorough in explaning the process and what was needed to repair my car in terms that were very understandable. The repair work performed was top notched and the paint color matched perfectly even though the car is 3 years old. Your staff was very courteous and took the time to answer all questions with a smile. Thank you for a job well done.

Marlene Duy

05/25/2010
RE: Scottsdale, AZ

Brand new CTS hit on drivers front wheel and damaged the fender and front suspension. Gerber picked up my car and towed it to their place. Matt did the estimate and expedited the necessary parts. Scott was on top of the repair and kept me informed. I saw the car on Thursday pm and it was painted and fixed on the following Tuesday.

Drives and looks like new. Missy is very pleasant. Gold stars for outstanding customer service to Scott, Matt, and Missy..........

Joe Newman

05/25/2010
RE: Mobile Glass Service

Josh did a terrific job for me. He was able to come out to my place of employment, replace the windshield without any direction from me and he was able to re-install my parking sticker and iPass. It was the one good thing that happened that day. Thank you.

Unknown

05/25/2010
RE: Duluth, GA

Excellent work! Professional, courteous, and on time! My Impala was broken in to and I needed to go out of town on a business trip. They repaired the door and detailed the car in 2 days! Thanks!!!

Grayson Gilbert

05/25/2010
RE: Tucson, AZ

My Insurance person stated "Gerber Collision and Glass" is the best kept secret in this town." Thank goodness I listened to him. Thank you for your excellent work. I'll be back.

Patricia A. Kirby

05/25/2010
RE: Mobile Glass Service

Service was a day late, but when done it was professional work done right. I will ask for service if needed again to be done by Gerber. Very good work. Thank you very much.

Michael Bennett

05/25/2010
RE: Tucson, AZ

Had my 2002 BMW M3 front bumper resprayed. Paint quality looks great. I'd definitely come back for any future repairs.

Justin Nakamura

05/25/2010
RE: Orland Park, IL

Wonderfully curteous, accurate quote, quick availability, and repair done early. No surprises to speak of and Pam even laughed at my jokes. Enterprise picked us up, arranged by Gerber. All Good. Drive faster if you want, they got your back should you crack up.

Rich W.

05/24/2010
RE: Glenview, IL

Outstanding Service! Matt Henneken went above and beyond the call. He paid attention to my concerns and handed me back a car that was perfectly repaired and clean!!! This is my third experience with Gerber...and each one just gets better and better. Thanks!

Cara Blayney

05/24/2010
RE: Elmhurst, IL

This was the most pain-free and smooth car accident I've ever been involved in. Amazing!

Liz Comacchio

05/24/2010
RE: Glenview, IL

Gerber Collision was fast and courteous. My car's damage was repaired to my satisfaction. They adhered to the schedule that we had mutually agreed to. I highly recommend this company!

James A. Ogle

05/24/2010
RE: Schaumburg, IL

Everything was just excellent. Customer service was outstanding. The repair done on my vehicle was nothing short of exceptional. Mr. Mazzone did exactly what he said. Deliver awesome service, and He did indeed. I am extremely pleased with my vehicle, as it rides and looks just as good as the day I bought it from the dealer. Thank You Gerber !!!

Bert Stitt

05/24/2010
RE: Kennesaw, GA

I just had one of my fleet trucks repaired at the Kennesaw location and I was really impressed with Great Customer Service and their knowledgeable staff who kept me informed from the start of repairs to the finish. If need be...I'll always recommend Gerber Collision and Glass!!

Eric K.

05/24/2010
RE: Skokie, IL

Good work. And thanks to Mike Burke. Mike knows what he's doing, insists on high quality and kept me informed.

Paul Kuznetsky

05/23/2010
RE: Scottsdale, AZ

Brandon was very courteous. He called ahead when he knew he was going to be late and then arrived early at the appointed time we had moved to. He explained what he was doing and did the job quickly yet without causing any damage to our car.

Joe Timmons

05/23/2010
RE: Elmhurst, IL

I would like to express a very special thank you to Paul Pennella. He went above and beyond what was expected of him. He continued to assist me even after my car was repaired. A special thanks for saving me over 0 when another repair shop was going to take advantage of me. Paul was there to advise me and show me what was wrong and that it was a factory defect and not my responsibility. Even though we met by "accident" the entire ordeal was a pleasant experience at this wonderful facility...Gerber is a name you can trust if Paul and the rest of the staff is like this everywhere...thank you again so much Paul...
Sincerely,

Irene Mitura

05/22/2010
RE: Chicago, IL

Joe B. did a great job this morning. He was right on time, very professional, and very efficient. Excellent work!!

Art Safer

05/21/2010
RE: Scottsdale, AZ

I would like to compliment everyone from Russ of Geico, Enterprise and Charlie at Gerber on the complete professional and seamless reapir and rental car. In addition, the repair being done two days earlier than estimated. This was my first accident ever that required body repair after 40 years of driving. The Geico/Gerber synergy made it easy. THANK YOU!!!

Bruce Glen

05/21/2010
RE: Duluth, GA

I just wanna thank Ms. Theresa and Mr. Ben for outstanding service 2 weeks ago customer service was superb from the time I walk in the door through the day I got my car back I would absolutely recommend anyone to go them. They always followed up with me on my car and let me know what is going on and I just want to thank them and also the rest of the staff. Thank you guys so much.

Shatal Bedminster

05/21/2010
RE: Tucson, AZ

Very pleased with the speed and quality of repairs.

Michael Sagara

05/21/2010
RE: Decatur, GA

When I needed a collision shop, I turned to Gerber of Decatur, Georgia out of convenience. After that first experience, I referred two of my friends to Gerber when they were in need of such services. After moving from DeKalb County a couple of years ago, I returned to Gerber again and was unsurprisingly most pleased with the service and technical capabilities of this shop's crew.

Andrew

05/21/2010
RE: Woodinville, WA

Marc was able to provide outstanding service and the repair exactly as promised. The repair looked great.

Thank you, Marc

Wesley Brugman

05/20/2010
RE: Kennesaw, GA

Our Toyota Camry was involved in a front collision. We were devastated since the car was only two years old. I thought for sure that it would not drive well again and in no way would look as good as before the wreck. Herb Upton took great care of us and the car. When we got the car back it looked great! They did a fantastic repair job. Gap lines were as good as new and they did really nice paint work, they even blended along the fenders into the doors. The car drives great and we could not be happier! I would recommend that anyone who need repair go see Herb in Kennesaw!

Sam Thomas

05/20/2010
RE: Kennesaw, GA

Excellent service and friendly, knowledgeable staff. Herb was very helpful. I will recommend Gerber to anyone I know who needs body or glass work.

Susan Bandrowsky

05/20/2010
RE: Mobile Glass Service

Josh was friendly, courteous and very professional.

Howard Stone

05/20/2010
RE: Skokie, IL

Really appreciated the quick turn around. Thanks

David Moreno
Property Manager
Connections for the Homeless

05/20/2010
RE: Tucson, AZ

The best service I have dealing with a collision company. The people are very personable, timely and friendly. They did a great job on my 2002 Ford Escape and I would refer Gerber Collision to everyone I meet that's for sure.

PS I was not expecting a full car wash but that's even better. Thanks for such great service!!!!

Eugene Goeyns

05/20/2010
RE: Mobile Glass Service

Mike came to our house on Tuesday, May 18. He did a fantastic job cleaning up and replacing the glass in the back windshield of our Pontiac Sunfire.

Dave Keyes

05/19/2010
RE: Roswell, GA

Great job done as promised. What else can I say. Hope I never have the need to come back, but if I do, I know where to go.

Charles Knight

05/19/2010
RE: Las Vegas, NV

Looks great. Wayne Kelly had excellent customer service.

Gabriel Adabashi

05/19/2010
RE: Skokie, IL

Thank you for great service, very happy. Gerber gets my future business. Thanks to Mike Burke for helping me.......

Casey Shea

05/18/2010
RE: Avondale, AZ

Scott Domine is professional and knowledgeable. He gave us a quote and was very accommodating in meeting our expectation of having our car ready. He said two days and he was right, infact he had it ready two hours prior to what we had expected!

Charles Gulla

05/17/2010
RE: Mesa, AZ

Incredible service! Gentry called me every time he said he would, estimates were spot on, paperwork process was incredibly smooth. By far, the best experience I've ever had for auto work.

Michael Mathers

05/18/2010
RE: Roswell, GA

The staff was very polite and helpful. Jennifer kept me in the loop from day one and the repairs were done in only one day. Great experience overall!

Julie Costello

05/18/2010
RE: Skokie, IL

David Martinez was very friendly and helpful. I trusted his service and appreciated how helpful he was.

Alfreda Belluomini

05/17/2010
RE: Las Vegas, NV

Great job!

Dennis Suey

05/17/2010
RE: Round Lake, IL

Kevin came to my house today to replace my entire windshield on my car and I feel that he did a wonderful job. He was very informative and willing to answer my questions. It did not take him a long time either.

Ashley Wiziecki

05/17/2010
RE: Mobile Glass Service

Eric did an outstanding job replacing the back window of my truck on 15 May 2010 in Milton, GA. He really set a new standard in professionalism, subject matter expertise and old-fashioned courtesy, leaving me with the opinion I had just made the best investment possible - - something I haven't felt in a very long time!

Rob Persons

05/17/2010
RE: Scottsdale, AZ

My experience with your company was GREAT. Missy at the front desk was very polite and informative, as well as both Charlie and Matt. The job was done sooner then expected and they kept me up to date on the progress of the work being done. Your company has a great team at this location and I would recommend my friends and family to them.

Robert Medina

05/16/2010
RE: Renton, WA

Could not have been easier. Just dropped the car off and it was ready when they said it would be done. Car looked like new. Staff at Renton location were very helpful.

Brian Tinney

05/16/2010
RE: Mobile Glass Service

Great on time service. Mike the technician answered all my questions and was very polite.

Sharon Corsello

05/15/2010
RE: Elmhurst, IL

I went to Gerber Collision on 5/7 to get body work done on my car & from the moment I walked in, I was treated with courtesy & respect. Sam Delegge evaluated the damage on my car & told me it would be ready in about 3 days. I was shocked because I thought it would take at least 7 days to make my car look like new. I received a follow up call on Tuesday to tell me that my car would be ready on Friday. I was thrilled to know that Sam meant what he said & that my car would be ready on time as promised. When I left work on Friday to go pick up my car, I ran into some unexpected road delays. I called Gerber & spoke to Valerie to explain that I was running late & asked that they do not shut the door on me & she assured me that they would wait for me. (did I mention this was Friday night when everyone's dying to go home?) I arrived to Gerber to find my car in showroom condition! I had to ask Sam if they bought a new door & side panel to fix my car & he said, "nope, that's your car." I was shocked at how my car looked. I fell in love with it & felt like I had a car that people should be jealous of. I didn't just get my car fixed, I got my confidence back when I gave it to Gerber. It feels amazing to drive down the street with a car that looks like it just came off the showroom floor. Whoever you guys hired to do body work must be the best in the business because I could not find one flaw. Based on the customer service I received in addition to the amazing body work, I would recommend you guys to anyone that needs repair work. I would trust anyone Gerber recommends to me for any other work I may need for my car. When people ask me about my car & who did the body work, I know with confidence I can say Gerber Collision & know that my friends & family will receive the same outstanding treatment I received. I just want you to know that I take customer service very seriously & based on the service I received, i will be a customer for life & refer you to everyone I know. Thank you so much for respecting me & my car & taking customer service to the level that you did.

Andrea Eureste

05/15/2010
RE: Schaumburg, IL

Excellent, on time service. S. Bravol and Jennifer, receptionist very knowledgeable and professional.

Bill Stewart

05/14/2010
RE: Tacoma, WA

Chris Savenetti made my collision repairs effortless. He is absolutely the best in his field of auto body shop repairs. This is the 2nd time that he has helped with auto damage for me and I can, without hesitation, say that I will only use his advice. He is honest and makes the customer feel in complete control. My truck looks new on both sides now. Professional and a joy to work with.

Barbara Warren

05/14/2010
RE: Tucson, AZ

The cleaning of my car's headlights was exceptional. Estimated time was one hour and it was within that time frame. The staff was very courteous. I have passed on their business card to my dealer's service department.
Thank you for a job well done.

Madelene Maxwell

05/14/2010
RE: Scottsdale, AZ

After someone hit my parked vehicle I was not only concerned with the repairs but with the timing since this was the car I was taking to my summer home in under a week. Gerber Collision was very professional and courteous and completed the repairs on my vehicle in under 24-hours! With their timeliness and help, what could have been a very stressful situation was actually very quick and easy. I highly recommend Gerber Collision.

Rudy R. Miller

05/14/2010
RE: McHenry, IL

Needed a repair, had no time to go to a place. So Kevin, Gerber's employee, came to me at work, fixed my window in a heartbeat and provided lifetime guaranteed service. It was wonderful! Thank you so very much.

Melinda Strange

05/14/2010
RE: Buffalo Grove, IL

Fast awsome job friendly and reasonable prices! used many times, will only go to Gerber for collision repair needs- thanks so much!

Matt

05/12/2010
RE: Renton, WA

You can tell they care - great customer service and the quality of repair is excellent.....

Wally Fredell

05/12/2010
RE: Scottsdale, AZ

Ross Mumme and Charlie Abbinanti both did an excellent job all the way around.

Joan Cantor

05/12/2010
RE: Loves Park, IL

Kevin did an excellent job.

Gwen Shaddick

05/12/2010
RE: Mobile Glass Service

Got great service on my windshield replacement from Josh. Despite being sent with the wrong replacement window initially, Josh had a great attitude, and was very prompt on both trips he made to my place of employment. I was very impressed with his level of customer service. I expect his workmanship will match his level of customer service.

Richard Hooper

05/12/2010
RE: Tucson, AZ

I would like to thank the Gerber Collision & Glass team 4670 S. Palo Verde Rd. Tucson, Az., Walter Gaskins GM, Xavier Murrieta VP, Martin Weber Estimator, Vivian Paco Executive Assistant and the shop employees who perform beautiful precision work.

A special shout out to Mr. Murrieta who took the time to explain the repair process to my vehicle, made rental arrangements for me and gave me a tour of their extremely clean, state of the art back shop and paint booth. What an impressive facility! This reflects on the beautiful precision repairs they perform. Mr. Murrieta is truly an asset to the Gerber family, he was highly "wreck-ommended", and he definitely is a people person who will take the time to listen to your concerns, address them and ensure you have a pleasurable experience. Like the Allstate Ins. saying goes "your in good hands with allstate"..... Well you are in extremely safe competent professional hands with Mr. Murrieta and the Gerber Collision & Glass Team!

Thanks Guys!

Michael Reyes

05/12/2010
RE: Kennesaw, GA

Professional office facilities/environment (compared with other repair centers I visited; plus, right next door to Enterprise, making everything quite convenient).

Very professional, courteous staff. Estimator (Keith Burns) highly considered my concerns/needs and willingly accommodated them all
Estimator kept me informed of progress every 1-2 days. Vacuumed vehicle and put mats back. Reiterated service, guarantee; made sure I was completely satisfied.

Ida Mason

05/11/2010
RE: Avondale, AZ

I had a minor problem and ask their help. They graciously fixed the problem at no charge and refused to take any money. I will refer them to anyone I know who needs such service.

Beverly Vawter

05/11/2010
RE: Kennesaw, GA

Herb Upton called me regularly and when he told me he was going to call and kept me informed about the progress. I was a little disappointed in the initial estimate of about 3 weeks for the repair, but very happy that the car was repaired a week early. Herb was very friendly and showed the work that had been done on the car. I have had the car about 3 days now and it appears to be driving great. The car looks great as well.

Tom Hoenstine

05/10/2010
RE: Glenview, IL

Matt did a great job - from the beginning to the end. The car was repaired well and returned on time and clean. I will recommend your location when appropriate.

Peter Anthony

05/10/2010
RE: Skokie, IL

I was recomended to your store through my insurance company USAA for hail damage. Work was done promptly and professionally. It is the next visit I had at this location that is prompting this review.

A week after my repairs were completed, I had another problem arise where a bag got caught in my trunk latch prohibiting me from opening my trunk. I had a trunk full of groceries. After my mechanic could not get it open, and the dealership tried to rob me blind to get it open, I decided to return to Gerber to try my luck again with your store. I contacted Mike again and he had Sam and his team took care of it for me. In a moment where you know you could be completely taken advantage of because I was desperate and Mike knew it. Not only did Mike and his team NOT take advantage of the situation, they actually had me walking out of your store with a pay-it-forward moment that happens so rarely which restores your faith in the human spirit. I will recommend your shop to anyone who asks for a shop they can trust. I even went one step further and wrote a YELP review which I have never done because I was so impressed and overwhelmed with the genuineness of your staff that I want as many people to know about you guys as possible.

Thank you again to Mike, Sam and the rest of their team for taking such great care of me and my car.

Lisa Casale

05/10/2010
RE: Kennesaw, GA

Very good people and makes you feel comfortable.

John Lentini

05/10/2010
RE: Decatur, GA

One word cannot describe my experience at Gerber Collision because it was excellent, phenomenal, and the best service I have every received in years! Every time I walked through the door I knew that I would be treated as if I was a part of the family. They constantly gave me updates and if a problem did arise they handled with great care and compassion. If I ever have another issue in the future (I hope I don't) I would without a doubt be a returning customer. I have told everyone I know about Gerber Collision which in my eyes is a home away from home. I must say, Walt is a great individual and is terrific at what he does!! Honestly, I might just stop by to say hello because I miss them already!!!! I love Gerber Collision!

Danielle Mike

05/08/2010
RE: Tempe, AZ

Service done quickly and the car looked great.

Joanne Stryker

05/07/2010
RE: Renton, WA

Very professional, good work and work was done quickly.

Diane

05/07/2010
RE: Skokie, IL

I had a tree branch hit the side of my car. State Farm sent me to the facility at 8550 Skokie Hwy. Skokie, IL. A representative by the name of Mike Burke helped. He kept me informed as to the progress being made in the repair. Very polite. You have an extremely good representative for your company. I am very happy with the way he took care of my car. We have used your company for front and side window repair in other cars.

Ronald Anderson

05/07/2010
RE: Chicago, IL

I would highly recommend Gerber to anyone needing body work/repairs to your vehicle. They're my insurance company's recommended repair facility but I've gone to them twice now recently to spend my own money. Rick, Danny, and Oscar are the nicest reps you'll ever come across. They're professional, knowledgeable, courteous, and a pleasure to do business with. Their work is first rate, very competitive and I am thoroughly pleased with their product. The first time I was there I noticed something I wasn’t 100% happy with and they immediately fixed it and returned it to my complete satisfaction. The last time there I didn’t even need the written estimate. I took Rick’s word on the cost of repairs and sure enough my vehicle was returned to me looking perfect and at the cost promised. Very, very few businesses do I trust explicitly but Gerber on West Huron in Chicago is the exception.

John K. Harris

05/07/2010
RE: Lacey, WA

THANK YOU!! This whole accident and aftermath has been really hard... The easiest part??? Gerber Collision! From getting the car looked at, repairs scheduled and handled, rental car and pickup they have made it a breeze from start to finish. I knew what was happening every step of the way!! Already recommending to others!

Shelly Foster

05/07/2010
RE: Avondale, AZ

Gerber gave the best customer service I've had in a long time. My insurance company recommend them when I was hit. From the first phone call to the pickup of my vehicle I was so impressed. They made the process so easy. Women usually get the run around when dealing with repairs but Jesse couldn't have been more helpful. Keeping me informed as to the status of the repairs calling a couple of times a week and the car was ready when they said it would be in perfect condition. I wouldn't hesitate to recommend them. Customer service seems to be a lost art but not with Gerber it was the best. Everyone I came in contact with was outstanding. I was amazed.

Doris Savage

05/07/2010
RE: Mobile Glass Service

I am very happy with the service that Kevin performed. He was very professional and very knowledgeable when replacing my windshield. Because of him I would recommend Gerber Glass to everyone!

Vince

05/07/2010
RE: Skokie, IL

Recently our 2000 Chevy Caviler was checked in for repair at the 8250 Skokie Blvd. Gerber location. This was our first time dealing with Gerber as our car was in an accident and Farmers Insurance directed us to this location. I was immediately impressed by the customer service shown by Michael Burke at my arrival. His high level of customer service continued while my car was being repaired over several days---promptly returning phone calls and inquiries with clear information and a smile in his voice. My wife was also impressed by his level of service during the day of the pick up. Additionally, we were also blow away by the attention to detail our older car received--it looked BRAND NEW when we picked it up from inside to out. We have already highly recommended Gerber to other friends and family members if they need repair work done! (And I even posted my experience on Yelp.com)

Gerald Proctor

05/07/2010
RE: Morrow, GA

The service I received at the Morrow location was wonderful! My car looked better than when I bought it! The service was fast and friendly. I would highly recommend them to anyone for the best service!

Jessica Banks-Waldrip

05/07/2010
RE: Tucson, AZ

They provided quick service and were thorough on the work they did.

Norma Carnaghi

05/06/2010
RE: Crystal Lake, IL

Enoch had remembered me as a customer and acted as friendly and nice as ever. Margorie told me about a coupon available online and apologized that I would have to make a trip back for the credit. Wonderful craftmanship to repair vandalism done to my car.

Alison Regep

05/11/2010
RE: Tucson, AZ

The whole process was simple from the start. Marty was awesome. He kept me informed and was always available to answer questions.

As for the rest of the team: I am so amazed at the work performed. People are complimenting the paint job and telling me how my car looks new.

All the document, paperwork, and order process was simple and the delivery time was quick (even with additional parts being ordered).

Thanks a ton guys; definitely recommending.

Justin Van Horne

05/06/2010
RE: Elmhurst, IL

Sam Delegge helped me through my two separate incidents. It's hard enough to experience an accident, right? Sure changed my opinion about using Gerber.

David Grass Masco

05/06/2010
RE: Mobile Glass Service

Today Mike was doing his best for work on my old jag,.he did hell of job.

Mark Greco

05/06/2010
RE: Skokie, IL

Hello- The service provide was exemplary in every way. Michael Burke was genuinely friendly and courteous and he is most definitely an asset to your outstanding company. He provided me and my family with expedient service! If need be, I will certainly be a return customer and will share my good experience with all whom I know. Thank you to Michal and the Gerber Company for assisting us comfortably in a time of crisis. Best regard,

Michael Hopkins

05/06/2010
RE: Douglasville

Hi Folks,

Pam Bishop was absolutely outstanding in service and her professional approach is greatly appreciated.

Pam made my experience seamless from start to finish, a great job! I am and will always be a repeat customer of Gerber in Lithia Springs.

Thank you very much!

John Stockwell

05/05/2010
RE: South Holland, IL

I was traveling out of town and a Truck ran me off the road. I and my daughter were scared. By the Grace of the Most High we came through. Gerber Collision got my car in and out within a week. Thanks To the staff for your help and speedy recover.

Temeka Simmons

05/05/2010
RE: Roswell, GA

Jennifer and Mike took great car of not only the repairs on our Ford Focus but also made our visit much more pleasant by going out of their way to make sure our cars repairs were done within one day of service.

Thank You!

Erika Kirby

05/05/2010
RE: Tucson, AZ

Exceptional customer service and attention. Very nice results in the repair.

Mike Kovanen

05/05/2010
RE: Mesa, AZ

Joe Wilkes at Gerber on West Broadway was the best thing about my most recent car accident. I was very frustrated because I was not at fault in this incident, had numerous agents and adjusters fail to call me when they said they would, and was embroiled in insurance issues.

Joe however, called me back every time, was extremely courteous, very communicative, and went above and beyond with my repairs. I've had repairs done in other places where they get you in and out and couldn't care less about your experience. Joe was empathetic and professional, and when I told him during our initial phone call that it was a mess of a situation, he actually asked me to explain to him what was going on so he could possibly help.

My car was ready when it was promised. And when I saw it I couldn't believe it - the job the team did on my car was better than new. Joe took the time afterward to explain every detail on my final work receipt so that I would understand what they had done.

Amber at the front called the rental agency for me so I could just hop in my repaired car and go without worrying about returning my rental. My experience with Gerber was stress-free and unbelievably easy.

I hadn't heard of Gerber before and would now recommend them in a heartbeat to others. And I'll confidently give them my business again in the future.

L.T.

05/05/2010
RE: Chicago, IL

This repair shop did an excellent job on fixing my car. It looked brand new, I would highly recommend this body shop to all of my friends and family. They have great customer service as well.

Thank You Gerber!

Christina Villasenor

05/05/2010
RE: Glendale, AZ

Don and Xavier really stepped up. There service and care was unbelievable!!! Thank you so much for all your help.

Ernest & Ivonne Escarega

05/05/2010
RE: Tucson, AZ

Friendly, professional, they went the extra mile, literally. I live in the next town and they drove me all the way home after I dropped my car off. I needed it back in two days to take my kids somewhere, and they had it done in one day. I will definitely recommend Gerber to my friends.

Dana Oliver

05/04/2010
RE: Avondale, AZ

Twice in the last month I have used Gerber to fix my 2007 Dodge Durango. They replaced my right outside Mirror and on the second occasion they replaced my right windshield pillar trim (hand hold). Each time the repair was handled very professionally and timely by Jon Francis.

Clark E. Neal

05/04/2010
RE: Morrow, GA

They do exactly what they say. They call when they say they are. They didn't take long to fix my car. Gerber even worked well with my insurance company. They handle the situation so will I know I will use them again and recommend them to all my friends. I would also like to thank them for such great service.

Yolanda Y. Jones

05/04/2010
RE: Redmond, WA

We were very pleased with the work done to our car. Our car was done early and we would definitely recommend Gerber in Redmond to others.

Penney Montzheimer

05/04/2010
RE: Elmhurst, IL

Good service.

John Stawiery

05/04/2010
RE: Mobile Glass Service

Eric was wonderful, fast, and efficient. Very understanding when he had to wait awhile for me to get off the phone. Thank you for great customer service.

Anna McGilvery

05/04/2010
RE: Kennesaw, GA

I looked around and priced my windshield with several companies. Gerber had the best price, nearly 33% less than the Glass Doctor. Eric the service Tech, called told me when he would be there, called again, to let me know he was in route, told me how long it would take, and completed the replacements in the time frame. Nice guy, clean, neat, and mannerly. His truck and equipment were immaculate. Absolutely painless!

Steven Barron

05/03/2010
RE: Glendale, AZ

Staff was very friendly & courtesy. Provided a snack & water to me.

Toni Jones

05/03/2010
RE: Tempe, AZ

The end result was AWESOME!! You can not see anything of the previous damage...They did everything they said they would do...and it was nothing short of spectacular...Jim did an outstanding job of keeping me informed throughout the process, so I was always aware of the progress being made. There were no surprises when I went to pick up my vehicle...I will be sure to tell all my friends about the superb quality service that was provided from day one! When I picked up my truck, Mike also provided me with some additional help that was above and beyond what I expected...

Bill Erickson

05/03/2010
RE: Tucson, AZ

My experience with Gerber was excellent. Very professional and great customer service!!!!

Nicole Cano

05/03/2010
RE: Mobile Glass Service

Fast, quality service for my broken car window. Abel, the guy who did repair was patient and detail oriented. Great service!

Lisa Berns

05/03/2010
RE: Kennesaw, GA

Outstanding Tech from every aspect!!!

David Karamitros

05/03/2010
RE: Roswell, GA

Jennifer Parker provided the best customer service I have experienced in a long time. Jennifer put me at ease and took care of everything. She helped me arrange the rental car and kept me informed each step of the way. When the part for my car was not in stock, Jennifer arranged for me to keep the rental until the part came in and they paid the additional rental charge. I will always use Gerber and refer everyone I know to them.

Wendy Walker

05/03/2010
RE: Skokie, IL

First personal experience of having my car repaired - the service is great - the staff is great and most of all they did a great job on my car - I didn't even have to rent a car they were that fast. Makes it very easy to recommend!

Jo Rhonda Dixson

05/03/2010
RE: Chicago, IL

Great experience!

Martin Huttenlocker

05/02/2010
RE: Decatur, GA

Wonderful job! I could not tell where the damage was prior to the repair. I was also given outstanding service from the staff. I highly recommend Gerber for collision repair.

Sharon Whigham

05/02/2010
RE: Douglasville

I received great and prompt service. They made this event on my life less chaotic.

Pamela Pruitt-Green

05/02/2010
RE: Renton, WA

Very professional service, provided estimates via email, gave weekly updates on progress. Staff was very friendly, I would take my car here again in a heartbeat!

Kristin Parker

05/02/2010
RE: Tempe, AZ

WOW! Very rarely am I motivated to give a rating of WOW! I was so highly impressed by Jim Caniga's professionalism and willingness to go above and beyond in every aspect of our repair. He treated our baby like it was his. He went the extra mile to make sure we were completely satisfied, including sending pictures showing the repair in progress and using our choice of vendor for mounting our new tire. I have NEVER had a repair processed so seamlessly and with such little effort on our part. The car looks like it just came off the showroom floor. EVERYTHING WAS PERFECT, right down to the matching and blending of the pinstriping. It's almost too pretty to drive! We would highly recommend Gerber (and Jim) to anyone who asks about the car. We do several of the local Kiwanis charity car shows and Gerber will get a first place mention to anyone we speak with. I also plan to share this positive experience with Liberty Mutual. Perhaps most telling, we are planning on bringing our daughter's Miata in for a quote for a new paint job (which will be out of pocket). Thank you, Jim.

Janet Florer

05/02/2010
RE: Naperville

The repair was finished faster than expected and Gerber easily accommodated my needs in terms of when I could pick up my vehicle (after hours). Their partnership with Enterprise worked flawlessly, and the coupon for the free rental was much appreciated (and needed).

Madeline Weiland

05/02/2010
RE: Redmond, WA

Cindy & Rob at the Redmond, WA, facility were most professional in their dealings with me. Rob really knows his business, and his estimate was right on target. Cindy kept me informed regarding the progress of the repairs being done on my vehicle.

While I was picking up my car, I mentioned that I would try to find a time to bring the car back in to have some minor paint chips repaired; these were not part of the accident in which my car was involved, and thus not part of the work. Rob said, "Hold on, if you have a minute. I will check with the painter to see if he has any of the mixed paint left that matches your car." He came back with some touch-up paint and brush, and went out right then as touched up my car.

Cindy was very helpful in arranging for the rental car that I used while my vehicle was in the shop.

I have been exceptionally pleased with the results of their work.

Kerry M. Hodnett

05/01/2010
RE: Rome, GA

I NEVER even thought this process would be as easy as Mr. Carter made it. I didn't have to do anything!!! Who knew someone hitting your car would get you the royal treatment!! From the minute I walked in Gerber, I was treated with the up most respect. He took care of EVERYTHING, even my rental car. My car looks great!!!! I'll send anyone I know to Gerber!

M. Ingram

My wife and I both are very pleased with the Service provided by Mr. Carter at Gerber! He made everything so easy for us. My wife nor I had to do anything, we were taken care of the minute we walked in! More than anything he made my wife happy.. and we all know.. a happy wife is a happy life! Thanks Mr. Carter!!!

Mr. Ingram

05/01/2010
RE: Decatur, GA

I was very pleased with the extensive repairs to my car that made it look and perform like new. The repairs took a while but the results were certainly worth it.

James L Goodspeed

05/01/2010
RE: Tucson, AZ

Gerber performed the work on my wrecked Camaro exceptionally well. I received the vehicle back and had a few reservations about the fender ordered. The work in question was about the fender on the vehicle, not specifically the work performed by Gerber on the vehicle. Gerber with no questions asked, re-ordered, the fender, supplied me with a rental car at no extra charge, and repainted the new fender at no cost to me. Nicole kept me updated every few days on the status of my vehicle and even set up the rental vehicle for me which even came to pick me up at my location. This took a lot of the hassle out of my current situation. Walter, calls himself the parts guy, was the first person to hear about my concerns with the first new fender and was very empathetic about the situation. Mike, the head honcho, was very professional and courteous during the whole process. He was quick and anxious to get my repair order started. I will definitely recommend Gerber Collision to any of my friends, family, current customers and future! Thanks for all the hard work!

Rafael Rodriguez

05/01/2010
RE: Decatur, GA

Scott was so kind, informative and helpful. Service was prompt and communication was genuine and professional. Thanks!

Jennifer Schultz

05/01/2010
RE: Renton, WA

Impressive service. Called during service to tell me progress. Went the extra mile on everything -arranging rental, excellent work, cleaned car on completion, friendly/courteous staff.

LaDonna Rae

05/01/2010
RE: Lacey, WA

The Volvo looks outstanding. Thank you.

Dan Brinlee

05/01/2010
RE: Skokie, IL

Great service. Easy.

Mindy Le Vine

04/30/2010
RE: Tucson, AZ

Very impressed with both the reception and the workshop. the work was done well and it was done fast. they kept me in the loop the whole time, too!

Kestrel Carson

04/30/2010
RE: Tucson, AZ

Exceptional customer service!!! Kept me in the loop of things, constantly notifying me on my car's progress. The repairs on my car were excellent. Again, thanks for a job well done!

Vankeithin Simmons

04/30/2010
RE: Lacey, WA

I was very happy with the service and repairs on my BMW, I will recommend Gerber to all my friends. Thank you very much.

KRYSTAL FERNETT

04/30/2010
RE: Tucson, AZ

Outstanding service and work.

James F. Martzke

04/30/2010
RE: Tucson, AZ

Thanks to Mike and Nicole for a great job on my repairs to my Dodge truck, it turned out great. Thanks again if I need repairs in the future I will be back and will tell my friends.

Tom Jacob

04/30/2010
RE: Tucson, AZ

I had struts and shocks installed at a Firestone in Tucson. After the installation, there was a loud rattling sound coming from a rear strut. Firestone was unable to fix the problem, so they recommended taking the car to Gerber. The mechanics at Gerber did a very thorough check and found that the problem was that a faulty strut had been installed. They were very gracious and said that there was no charge for the work. Very good people here, I highly recommend them!

Bill Payne

04/30/2010
RE: Avondale, AZ

I took my truck in to get it repaired from a rear ending and was absolutely blown away by the level of service providing. They were extremely accommodating with my tight schedule and got the parts in very quickly. The new bumper looks outstanding, you can't even tell it's aftermarket. Wonderful work overall.

Philip Deventer

04/30/2010
RE: Skokie, IL

I appreciate the immediate serve and courtesy. Mike wrote a great estimate and explained it easy for me to understand. Very satisfactory work done.

Leo L Payne

04/30/2010
RE: Tucson, AZ

I am very satisfied with the job and the employees being so polite! You don't see that kind of attention to customers anymore, especially the gentlemen Gus that picked me up. Very polite and customer oriented. Thank you!

Bertha Perez

04/30/2010
RE: Mobile Glass Service

GREAT PRICE, FAST SERVICE AND ERIC DONE A GOOD JOB.

RICHARD HOGG

04/30/2010
RE: Scottsdale, AZ

Matt Zemgulis provided exceptional service while I had to put my car in for collision repair. He did all the paperwork and it was no hassle on my part. I highly recommend Gerber to anyone.

Kathy Bernhardt

04/30/2010
RE: Woodinville, WA

Thanks to Larry Clarke and his crew I received the best experience I have ever had at a car shop. First of all I live 89 miles from the shop and when I printed out the map on Google Maps a turn was missing and of course I got lost, when I called the receptionist stayed on the phone with me until I found the shop. Larry made sure I was able to drop the car off and pick it up without missing any work. What amazed me was the fact that they did not just clean the area of the car which was worked on they detailed the whole car, and it was a mess I commute 3 hrs a day and pretty much make a mess in my car. I did not recognize it the whole car was clean. Now that I have had time to drive it I cannot tell by the way it handles that I was ever in an accident and to look at it speaks for itself, I just want these employees to get the recognition they deserve. when it comes to customer service I have not met any that compare.

Denice Edelman

04/30/2010
RE: Renton, WA

Very great service. Very knowledgeable.

Rodney De La Cruz

04/30/2010
RE: Rome, GA

They did a great job and I have already recommended them to multiple friends and coworkers.

Douglas Malcolm

04/30/2010
RE: Lacey, WA

Great service, quality repair on time, and professional customer care.

Otis Cole

04/29/2010
RE: Tucson, AZ

My car looks awesome! Thanks for the great service.

Samantha Navarro

04/29/2010
RE: Renton, WA

Thank you for the timely manner of work and great customer service. :) Kami was great!

Rachelle Holloway

04/29/2010
RE: Renton, WA

GREAT SERVICE, VERY NICE EMPLOYEES THANK YOU.

Doug Ward

04/29/2010
RE: Chicago, IL

I recently had 2 repairs fixed at the Gerber facility in Chicago on Huron. Everyone concerned, especially Oscar was extremely professional. The work was done in a timely manner. There was communication all through the process and the work was delivered on time. I would highly recommend Gerber Collision.

Mary Wheeler

04/29/2010
RE: Woodinville, WA

This is the first time I've used Gerber Collision. Larry gave me a written estimate the same day and the car was ready when he said it would be. I was very pleased to see the autobody guys do such a fantastic job. I feel like I have a new car again! The staff was professional, thoughtful and prompt.

Helene Clancy

04/29/2010
RE: Glendale, AZ

Don is very friendly and great to work with! Very professional and all work completed on time.

Yvonne Bowman

04/29/2010
RE: Chicago, IL

I have been going to Gerber Collision on Cicero Ave. for over past 5 years. Jose and Ivonne have always been helpful and honest with me. Recently, I had a problem with one of my rear tires and I thought it was the wheel bearing or rear suspension and Jose told me that it was only my rim/tire. The staff at Gerber North Cicero are honest and helpful. Also, in the past, whenever I received my car from service I have never had problems from the repairs they did and my car was always super clean and spotless in and out. Thank You.

Mohammad Yusuf

04/29/2010
RE: Tucson, AZ

I was very pleased with the whole experience. You were very efficient and responsive.

I would like to apologize for a couple of concerns that I voiced. These included a concern that you would charge me for a new bumper cover, while using a used one. Also, I was concerned that you would invent additional work, beyond simply replacing the rear bumper cover. These comments and concerns came from some experience I had with other garages that made me feel like I was ripped off.

Frank Frederick

04/29/2010
RE: Morrow, GA

I previously had body work performed at this location on my vehicle and Gerber's was so accommodating, courteous and professional that I responded to them that any future need I had would go to Gerber's and any recommendation I would make would be to direct other people to Gerber's. To date, I have directed 2 additional customers. Just yesterday, although it was very minor, the body side molding on the driver's side of my car came loose. My first instinct was to go to Gerber's. Mr. Wayne Norman looked at it, ask if I could come by today and he would take care of it. I arrived at the predetermined time and Mr. Norman's staff kept his word and they took care of it. Thanks so much for your great business attitude and anytime I need your services, you can count on a return visit. Thanks much.

Lamar E. Beinhower

04/29/2010
RE: Kennesaw, GA

We have used Gerber before. We were happy with the results then and we are again. The service is quick. The people are friendly and the quality of the work is very good. Herb Upton was the Estimator and he was great.

Paula Flannell

04/29/2010
RE: Skokie, IL

They were very courteous and helpful. I would highly recommend them. Mr. Woodcock was very thorough. It helps that Enterprise is across the street.

Sharon Watrous

04/29/2010
RE: Las Vegas, NV

Hi. I would like to take this opportunity to thank you and your Team of highly valued employees for "superb" customer service! Your Team at the Decatur office provided customer service to my "Grey Goose". On a scale of 1-10 (10 being the highest), Bryant and Team rated a "12+"! They exceeded my expectations and the work is primo! It is good to know that Gerber has a Team of professionals that continually provide quality customer service! And yes, I would highly recommend Gerber! Thank you very, very, very much!

Mercedes Ward

04/29/2010
RE: Bellevue, WA

Everyone there was very nice and professional. They answered all of my questions and the work was done on time. I will recommend anyone I know who needs repairs to see the friendly people at the Bellevue Gerber Collision.

Sarah Holsworth

04/28/2010
RE: Mobile Glass Service

We had the windshield replaced on our 2002 Honda CRV and it was done professionally and quickly. Mike the installer had previously replaced the windshield on my 2000 Olds Alero and that is why I called Gerber and he was the technician on the Honda also. I am very pleased to have used Gerber and hopefully will not have to replace any more windshields for awhile!

Richard Heller

04/28/2010
RE: Lacey, WA

Absolutely superb workmanship - the paintwork was perfect, and the car was delivered early. Kudos to Kirk, Paul and Jacqui at Gerber in Lacey, WA. I would highly recommend this shop to other customers; outstanding customer service and superior work.

Jo D

04/28/2010
RE: Avondale, AZ

We are very pleased with the quality of the work and the quality of the customer service. Every instance of communication (and there were a number as they kept us updated regularly) was professional and satisfying. This is the 2nd time we had a vehicle in here and both times were stellar.

Brian or Diane Cottrell

04/28/2010
RE: Duluth, GA

The service that I received from Ben Maley and Teresa was very pleasant. They explained everything in detail and made sure I was satisfied with the repair work. Teresa also informed me if there were any problems to contact them.

Lynda Massenburg

04/28/2010
RE: Las Vegas, NV

Amazing service, great communication from friendly and knowledgeable staff. Dave Mullins was great!

Katherine Sonoda Casper

04/28/2010
RE: Mobile Glass Service

Brandon came to my work to replace my back quarter window. He was able to work around my schedule and showed up when he said he would be there. He was professional the whole time. He got the job done and my window is in and looking better than before.

Josh Hayer

04/28/2010
RE: Woodinville, WA

Dear Sirs:
I have used your repair service over the past few years and have been well pleased with the quality of work and service. Recently I needed some special service and your employee Larry Clarke at your Woodinville, Washington facility did an excellent job for me

Sincerely yours,

James L. Simmons

04/28/2010
RE: Downers Grove, IL

The two techs that replaced my windshield were polite, clean and speedy. thank you. Their initials are R and T.

P. Andersen

04/28/2010
RE: Woodinville, WA

Gerber Woodinville took care of my wrecked roadster with the utmost care and expertise. Their proffesionalism and follow up made my experience outstanding and I will refer anyone I know to their shop!

Perry Lutz

04/28/2010
RE: Duluth, GA

I was amazed at how quickly they were able to complete my repairs. They were complete in a day and a half and my truck looks great and is so clean. The technician did a great job as well as the paint looks great and the detailer did a wonderful job cleaning the entire truck.

Tiffany Rose Stimson

04/28/2010
RE: Woodinville, WA

I brought my car into Gerber knowing it would be repaired the right way from past experiences with the company and location. An estimate was completed within a day of the cars arrival to the shop, and Larry was able to work with me one on one to track down rare parts for my car at the lowest price possible. The work was completed on my car the day after all the parts arrived. My car is now back on the road and driving just like the collision had never happened. I'm very happy with the results of the work.

I'd like to thank the entire staff at the Woodinville Gerber for determining what parts needed replacing, and spending the time to track down parts overseas, as well as keeping me informed during each step of the repair process. I really appreciated the patience and flexibility you had while waiting for me to determine which direction I wanted to go in for the repairs.

Matthew

04/28/2010
RE: Woodinville, WA

The staff did a great job keeping me informed about the status of my car. The work was completed in an amazingly short period of time. The quality of the work was excellent. And they even detailed in interior of my car. I couldn't ask for better service - outstanding!

Gregg Kniss

04/27/2010
RE: Skokie, IL

Robert Woodcock was a pleasure to deal with. He made sure I was able to get my work van back the same day and kept me updated on the progress through-out the day. Because of Robert's great customer service I would totally recommend Gerber to everyone.

Jeff Hall

04/27/2010
RE: Tucson, AZ

The work was done in the time frame that they told everybody was up front with me. The service was outstanding the office people were very polite. Thanks you guys we will recommend you do or friends and family.

James Jacob

04/27/2010
RE: Tucson, AZ

Gerber did a great job restoring my car back to it's original state. The employees were very professional and helpful with any questions along the way. Thanks Gerber!

Elizabeth Hudson

04/27/2010
RE: Woodinville, WA

Wow! Beautiful work! Should have had the whole car done. I really liked the one-stop shopping experience where the rental car was available for pick up and drop off at the Gerber location. I would definitely recommend my friends to get their body work done at Gerber.

Eric Bailey

04/27/2010
RE: Lacey, WA

I am very happy with the repairs to my vehicle and I would definitely recommend Gerber to my family and friends.

George Paladin

04/27/2010
RE: Skokie, IL

The professional and courteous service provided by Gerber is second to none! Rob Woodcock handled two recent repairs for me and I cannot say enough about the customer service he provided. He stayed on top of the service project from start to finish. He kept me appraised of the status throughout. He was thorough in his explanations and delivered the finish product on time and to our satisfaction. Kudos to Rob and the rest of the Gerber staff. We will definitely be returning to Gerber should the need arise.

Karyn Melick

04/27/2010
RE: Tempe, AZ

I was very happy with how my car looked when I picked it up. They did a really good job.

Cathy Comer

04/27/2010
RE: Rockford, IL

Kevin did a very good job which is something that is not seen too much anymore with body shops and automotive mechanics. I appreciated the efficiency of the technician. He was done quickly and did not make a mess in either vehicle that was repaired.

James Peters

04/26/2010
RE: Glenview, IL

I worked with Matt Henneken after our car was rear-ended. Three weeks without the car but I received outstanding service during that time and the car looks like new. Matt called me several times to provide updates on the process. I really felt that he was acting as my advocate when it came to dealing with the insurance company. I got a free rental for a few days until I could arrange other transportation. And when I was too busy at work to pick up the car before closing time, they delivered the car to my house! for free! I wouldn't crash your car just to experience the great service firsthand but if you need your car repaired, take it to Gerber.

T Chin

04/26/2010
RE: Tucson, AZ

Gerber Collision did the work as they were supposed to. They made my claim and repair painless. They also did high quality work for a fraction of what a local dealership had estimated. The team at the Palo Verde Gerber collision do know what they are doing.

Miguel I. Vazques

04/26/2010
RE: Chicago, IL

Excellent service. Very friendly people to deal with.

Kathy Capper

04/26/2010
RE: Redmond, WA

Excellent communication was provided -- both by e-mail and by phone. All commitments were met. Problem was resolved, and the body work looks great. Shuttle service was pleasant and convenient.

Michael Wilenzick

04/26/2010
RE: Mobile Glass Service

Mike installed by new windshield today and did a terrific job!! I could not have asked for a more experienced person. He knew exactly what to do. Great employee!!

Andrew Walker

04/26/2010
RE: Mesa, AZ

Jessica was very helpful, great costumer service. My car was ready in no time. Thank You so much.

Maria W

04/26/2010
RE: Mobile Glass Service

Your repair man, Mike, called several times to let me know when he would be coming to replace my windshield. Once on site, he worked quickly and got the job done in short order. The finished product was a windshield that you can not tell is a replacement windshield installed while the car sat in our driveway.

Dennis Malmstedt

04/26/2010
RE: Chicago, IL

This will be the third time I have used Gerber for car repairs and each time has been an excellent, professional experience. I brought my car in for a quote on a Saturday, they had closed but the GM came out and gave me a quote anyway - fit me in quickly, called to tell me that they were working on my car, completed early, and never varied from the quote. It seems no company values customer service or honesty anymore and I felt that Gerber is one of the few who does - really appreciate it!

Mindy Walker

04/26/2010
RE: Skokie, IL

Gerber was amazing. They called me every step of the way. My car looks great. You could never tell it was in an accident. Thank you so much.

Tracy Tuchow

04/26/2010
RE: Lacey, WA

WOW..I picked up my car on Friday 4-24 and was impressed with the repairs...and they even buffed some of the small scratches..my car looks new again Thank you Lacey for going above and beyond. I highly wreck-ommend Gerber to all of my family and friends. Gerber you have a customer for life.

Tracey Tucksen

04/26/2010
RE: Chicago, IL

I was really impressed with the friendliness, professionalism and quality of service at eh Northwest Hwy Gerber.

Jennifer Bullistron

04/26/2010
RE: Skokie, IL

I had severe hail damage on my 2008 Honda Ridgeline. The repair looks like new. All of the Gerber employees were very helpful and courteous.

Rich Pokorski

04/25/2010
RE: Skokie, IL

Michael Burke was my Estimator. He went extra miles to help me get more coverage from State Farm. He was so sincere, customer friendly and trust-worthy, which you can not find this kind of service people any more

Christina Shi

04/24/2010
RE: Las Vegas, NV

The service was great; Roger the body guy went out of his way to make sure we were happy with everything. I would highly recommend taking your car to Gerber Collision & Glass.

Canada Lytle / Darren Lytle

04/24/2010
RE: Chicago, IL

Excellent service and communication.

Dan Z

04/24/2010
RE: Glendale, AZ

Customer service was great. Don did a great job. I dropped off my truck on Monday, they gave me a ride home, Don called me Tuesday to tell me the truck was in paint and would be ready Wednesday, 2 days earlier then I thought. On Wed. Don called to tell me the truck was ready and they sent a man to pick me up. My truck looks great, I highly recommend Gerber. Great customer service through the entire repair and great results. Many thanks.

Jesse Blue

04/23/2010
RE: Orland Park, IL

Absolutely unbelievable service that can't be beat elsewhere! Simply mind-blowing. Enough said. Thanks Steve!

Charles Block

04/23/2010
RE: Las Vegas, NV

Dave Mullins and all of the people at Gerber Collision & Glass did an excellent, professional job, repairing the damage to my 2008 Navigator. I highly recommend them to any others unfortunate enough to need their services

Rex Starr

04/23/2010
RE: Tucson, AZ

I got wonderful services.

Rosa Quirrin

04/23/2010
RE: Tucson, AZ

At Gerber Collision my car came back like new within a couple of days thanks to Martin Weber and Walter Gaskins!!!! Outstanding job guys THANK YOU!!!

Gustavo P.

04/23/2010
RE: Mesa, AZ

Never have I been the recipient of such terrific auto care be it service or collision. From the moment I drove in till the time I had the car home to take a CLOSE look at it, the customer relations was as good as I've experienced and that's with any business, not just car related. I was greeted by Jessica Jensen, the adjuster, who put me at ease about the service I was about to receive. I was there a couple of days early to see if they, once they began the job, would be able to get it done in a couple of days. She said, if you can leave it now, we could take care of a rental for you and make sure you'd have it back by the time you need it. She was terrific!...even to the point of taking care of my deductable and taking care of that rental. From there I was introduced to Monica Stopa, the shop General Manager. Again, what I received from her was nothing but complete professionalism along with the utmost of sincere and genuine care and concern for the customer. When the car was brought around, it was immaculate both inside and out. My 120,000 mile car looked new again!

This was a GEICO claim and GEICO should be proud to be doing business with Gerber. I can't say enough. THANK YOU GERBER!

Geoff Blair

04/23/2010
RE: Tucson, AZ

Walter was wonderful, professional and very customer service focused. He was extremely nice with every interaction.

Lauren Barker

04/23/2010
RE: Skokie, IL

I was referred by Safeco on 4/6/10 after damaging my 2007 Hyundai. Your Estimator, Robert Woodcock at Gerber, Skokie, IL kept me updated on the progress of repair to my car & was extremely courteous & reassuring, which was greatly appreciated. This was my 1st. car accident in my 40 years of driving. Today, 4/23/2010, my husband brought his car into Gerber & saw Mr. Woodcock who arranged to have some repairs done to his Cadillac. Obviously we both were pleased with the excellent service.

Muriel Wenger

04/23/2010
RE: Rockford, IL

We were returning from vacation when our windshield was hit by a small rock. It created a small crack on the driver side of the windshield. Our insurance company recommended Gerber to try and repair the small crack rather than replace the whole windshield. Kevin, our installer, was prompt, polite and only took 15 minutes to repair the crack. He explained that we should not use the car for 24 hours and answered all of our questions. We would definitely recommend Gerber to anyone who is in need of windshield repair.

Connie Coffey

04/23/2010
RE: Lacey, WA

I HAD AN AMAZING EXPERIENCE WITH GERBER. BARB WAS VERY HELPFUL AND KEPT ME INFORM OF EVERYTHING..... VERY SWEET WOMAN.

KIRK HANDLED THE WORK ON MY CAR AND HE WAS A VERY NICE GENTLEMAN... KEPT ME INFORMED AND REALLY WORKED WITH ME. MY CAR TURNED OUT AWSOME... THANK YOU SO MUCH.

LADONNA PHILLIPS

04/23/2010
RE: Skokie, IL

The services I have received from Gerber have been excellent!! If you need repairs done on your car, I highly recommend taking your car into Gerber. The people who work there are really great, especially Robert Woodcock who has been extremely helpful and always willing to provide me with assistance!

Jamie Miller

04/23/2010
RE: Lacey, WA

I CAME IN FOR AN ESTIMATE ON MY TRUCK. I WAS VERY IMPRESED WITH THE STAFF AND ESPECIALLY KIRK. HE WAS VERY POLITE AND TOOK THE TIME TO EXPLAIN EVERYTHING.

SIDNEY SCHULTZE

04/23/2010
RE: Rockford, IL

We have gotten very good service. They informed us of the progress while they had our vehicle. It was ready when they said it would be. They are professional and ready with the paperwork. Thank you making this such a good experience.

Darrel Peterson

04/23/2010
RE: Mobile Glass Service

He showed up on time, he did a great job going over everything with me, and he finished the job in the amount of time he said he would. I was very happy with the work that was done!

Lori Hanson

04/23/2010
RE: Tucson, AZ

Service was excellent, specially Vivian at reception.

Allen Arndt

04/23/2010
RE: Tempe, AZ

Your staff at Tempe is professional, courteous, and prompt. I have always enjoyed my work with this location in Tempe. Ash, Mike and even the relationship with the car rental company make for a wonderful experience.

Dean Durante

04/23/2010
RE: Skokie, IL

I dropped my car off to have a bumper replaced and it was ready by the end of the day. When I picked up my car it was washed and vacuumed and the bumper looked great you could not tell at all that it was not the original.

Ronald Blumenfeld

04/23/2010
RE: Roswell, GA

I have to say, I was very pleased with the service, promptness and professionalism.

Roberta Berman

04/23/2010
RE: Tucson, AZ

Thank you Mike Boettcher, general manager, Nichole and the young man with the black wavy hair for a truly memorable day. I was made to feel really cared for. Not as a number or a dollar sign, but as a real person. You gave the kind of service that one would expect if they where someone extra ordinary. Though I am only ordinary I drove away feeling cared about and important. You are above 10.

Anne R.

04/22/2010
RE: Renton, WA

Car was dropped off on Monday19-Apr-10, w/ rear end collision damage from a hit-and-run driver behind. Car is a GE Aviation lease car. Everything was taken of perfectly and returned to me on Thursday afternoon at 4:30 pm. Very efficient and courteous treatment. Enterprise took me to get a car, and I dropped it back off here at Gerber. They took care of everything. I would definitely recommend this business to others.

Marc Lunsford

04/22/2010
RE: Renton, WA

Great service! The car looked awesome.

Daniel Wynne

04/22/2010
RE: Tucson, AZ

Gerber fast, professional and did a great job in fixing my car.

Lou Davis

04/22/2010
RE: Las Vegas, NV

I received great service from your friendly representatives.

Simon Rodriguez

04/22/2010
RE: Redmond, WA

I thought the service personnel were very professional, knowledgeable, accommodating and helpful. I was very pleased with the quality of the work.

Clarence West

04/22/2010
RE: Loves Park, IL

Professional, considerate, informative staff.

Car looked fantastic when I picked it up.

Jean Tieche

04/22/2010
RE: Tempe, AZ

Jim Caniga and the other people at Gerber's Tempe (AZ) shop provided excellent and timely service. Our car looks great! When a problem developed shortly after Gerber completed its work that we MISTAKENLY thought was related to Gerber's work, Jim had a technician at our house within hours. Unparalleled service!

Ed Kur

04/22/2010
RE: Oak Lawn, IL

I went in to have a windshield wiper motor installed around the last week in March. Not only did I receive prompt service, but the staff was extremely courteous and professional. Ed Azzano, in particular, went above and beyond exemplary customer service. As a result, I am definitely a new and loyal customer.

JD Singleton

04/22/2010
RE: Elmhurst, IL

Gerber did a quality, fast, and excellent job in repairing my vehicle. It looks great and they got my car back to me in less time than they originally quoted. They also handled all insurance paperwork. Gerber was easier to work with than my insurance company.

Matt Russo

04/21/2010
RE: Tacoma, WA

During a recent car collision I came in and first spoke with Jody Durant, he was extremely caring and took time to hear my concerns. He explained the process and then told me not to be worried, they would take good care of my vehicle and return it looking like new! I brought my vehicle in late on a Friday afternoon, since I have a busy work schedule, they helped me with getting a rental car and before I knew it my vehicle was ready for pick up! I received a friendly call from Amy - the car was ready. Much to my surprise when I went to pick up my vehicle the car was cleaned up, vacuumed and washed - Nice! They even went above and beyond and buffed out some scratches, talk about WOW service.

Suzie Lopez

04/21/2010
RE: Renton, WA

My experience with Gerber Collision and Glass was great! The people were very nice. My car was ready when they said it would be and I would recommend them to anyone. I will be looking to have future repairs done through them.

Nina Pike

04/21/2010
RE: Schaumburg, IL

I used Gerber to replace my windshield. My technician was Mike. Mike did a great job with the installation. He was very knowledgeable about his job, and was able to give me some tips and pointers. He pointed out to me that the reason my glass was broken was due to a previous faulty installation, prior to my receiving the car, and showed me specific examples of the previous shoddy workmanship. He then proceeded to do what I thought to be a great job of installing glass the correct way.

I found the installation to be timely, convenient, and professional. In addition, the cost of this was 1/5th of what the dealership had quoted me - which was even more appealing because this car was leased new, so it was a dealership that had caused my problems!

Thanks for the great work, Mike!

Dan Gilbertson

04/21/2010
RE: Las Vegas, NV

I used Gerber when I was in an accident - they repaired the front end of my Kia Sportage and did a beautiful job. They did not keep the car long, either.

Michael A. Gallo

04/20/2010
RE: Tucson, AZ

Walter Gaskins is a constant professional he maintained contact with me through the entire process. He also called me with any changes and updates for my parts as well as my insurance company representative. All dates he gave me were concrete with no surprises. He ensured all of my question and concerns were answered in a timely manner. Giving my wife and I a constant piece of mind and making the process less stressful for the both us. Thank you Walter.

Lorenzo C. Wolff

04/20/2010
RE: Tucson, AZ

Quick, friendly and good.

Arthur Gil

04/20/2010
RE: Tucson, AZ

Recently, someone attempted to steal my son's car from his college parking lot and broke the passenger window out in the attempt. My son felt lost and victimized and we really didn't know where to turn. Then I remembered the excellent service provided by Xavier Murrieta to our clients at the law firm where I work. I called Xavier and he personally arranged the repair. Walter Haskins took great care of my son and his car when we brought the vehicle into Gerber. Everyone we dealt with throughout the process was outstanding, the repair was quality work and the price was much less than we anticipated. The best part of the experience was feeling like we had a friend in the midst of a difficult situation. I will continue to refer my clients to Xavier at Gerber and plan on calling him in a few months to have my car painted. Thanks Xavier! Thanks Walter! Thanks Gerber!

Anne Marie Stutz and Dean Elliott

04/20/2010
RE: Aurora, IL

Gerber's staff were very courteous and provided answers to all my questions. They also provided other valuable information regarding my repairs and other services. The repairs were done in a professional and timely manner. In fact, I was able to wait on my vehicle. I know my insurance company will be quite satisfied because I did not have to rent a car which saved time and money. I am extremely satisfied with the repair work and would recommend Gerber Repair Facilities to anyone!

Thanks to Gene and Staff.

Jimmie Wright

04/20/2010
RE: Mobile Glass Service

Kevin your technician was outstanding. Very professional, knowledgeable and polite. He is all about customer satisfaction.

Wayne Scott

04/20/2010
RE: Buffalo Grove, IL

I had my car repaired at the Buffalo Grove shop twice in the last three months and after both repairs my car looks like I just drove it off the lot. I don't know how they do it, but it's like they just waved a magic eraser over it and poof it's brand new again. Bob Janzen handled my car both times. Excellent job, excellent service!! I can recommend your shop and employee to anyone, and I will.

Vicki Schneller

04/20/2010
RE: Oak Lawn, IL

I had a accident with my 2008 Tundra and took it to Gerber in Oak Lawn. I was greeted by a very sweet young lady who then introduced me to my estimator Robert Florence. Mr Florence then took me out and looked at the truck and then explained everything that would be done and how they do it. I felt very comfortable about bringing my truck back to have it fixed. My truck was fixed and it was ready when Mr Florence said it would, it looks great they did a awesome job and would highly recommend them to anyone.

Jay Seifried

04/19/2010
RE: Woodinville, WA

I have had several opportunities to use Gerber Collision in the past 8 months and have been very happy with the experiences. Larry was my estimator and Jennifer also was estimator on one episode. They were extremely helpful and nice. The work was done well and the car was washed and looked so nice after it was finished.

Colleen Hill

04/19/2010
RE: Mobile Glass Service

Fast Service. Mike was great.

Brian Tedeschi

04/19/2010
RE: Wichita, KS

I took my 2009 Dodge Ram in for an estimate to replace the front bumper. The tech that helped me was Steev and I was quite impressed with his knowledge and friendliness. I had my wife check around and decided to go with Gerber because I liked the way Steev treated us.

We dropped off my truck on Teusday morning April 13th. and was called at 2:48 that afternoon to come pick it up, the work was completed. We picked up my truck at 3:30 and I love it! I've wanted a chrome bumper on my new truck since the day I bought it. The guys did a great job on it and they even fixed a huge chip in my front windshield. I feel they went above and beyond their call of duty in the workmanship and quality of work that was done. I will indeed refer anyone I know or hear of who is needing work on their vehicle to Gerber Collision & Repair on W. Kellogg in Wichita. The guys there are really good! Thank you for serving us so well.

Gratefully Appreciative,

Craig & Cheryl Morgan

04/19/2010
RE: Tucson, AZ

Excellent service! Quick and easy....had me back on the road, looking like new in no time! Thank you Gerber Collision!

Terry Hankton

04/19/2010
RE: Buffalo Grove, IL

I usually never give feedback to anyone these days, but after having my truck repaired at Gerber, I am still in disbelief how I was treated like royalty, from the moment Peter greeted me, too how I received daily reports on what stage my repair was in, picking it up with no issues..... and no extra paperwork.

I believe that if everyone had a Peter , their customers could not be happier. I could not be happier. Expect referrals Thank you!

Edward Norton

04/19/2010
RE: Buffalo Grove, IL

I wanted to say what an outstanding job Gerber did on my 2009 Nissan Murano. I had a minor fender bender and asked they get it done quickly, but I wanted it to look as if it never happened and they did a wonderful job. Mr. Peter Callaway was a pleasure to work with and really seemed to care about my time, which in today's economy is refreshing. In fact, I have a friend who had an accident and I told him to go to Buffalo Grove as the workmanship was worth the trip!

David Alonzo

04/19/2010
RE: Chicago, IL

They did a great job, the work that was completed looked excellent and was completed on time.

Jason Saxton

04/18/2010
RE: Tucson, AZ

I had a new bumper and tow hitch put on my Durango. it looks great! they even washed it for me!

Angelina Governale

04/18/2010
RE: Rockford, IL

Great service and friendly staff. Matt Trotter was great to work with.

Peggy Washington

04/17/2010
RE: Roswell, GA

From the day I drop off my car to picking it up, Jennifer Parker have been great. She is very professional and made all the arrangements. Even when I had a minor defect in one of the parts, they replace it right away and was glad to do it. Their customer service is excellent and they made my repair experience a pleasure.

Na Wei

04/17/2010
RE: Tucson, AZ

Service was extremely courteous and workmanship of repairs seems to be very good. Would recommend this establishment to others in need of similar repairs.

Jeffrey M. Smith Sr.

04/17/2010
RE: Decatur, GA

I lent my Toyota Tacoma to a friend, and wouldn't you know, he was hit by a truck in the right fender and door. I had a hard time deciding between Gerber and another insurance approved body shop just down the road that was personable and offered lifetime warranty. Ultimately, I went with Gerber because of their nationwide locations (I move a bit).

I have no regrets. I received a drop off from the Manager. Scott made no promises he couldn't keep. He arranged a rental car at a great rate even though it wasn't a covered insurance benefit. The truck was repaired just as promised, including a nice blend job that I cannot tell where the new paint ends/begins. This is quite a feat with my gold metallic color. They even removed the front bumper and even the truck bed prior to painting to avoid overspray! The body and suspension damage was repaired to as-new condition.

Upon delivery, the Manager came out to inspect my truck with me and insisted I contact him if things were not 100% right. Now more than a month later, I am very impressed with the work and with the customer service. I highly recommend Gerber.

Zune

04/16/2010
RE: Tempe, AZ

Very easy process to get my car repaired. Jim Caniga was pleasant and helpful with the process. Thanks!

Paul Harrington

04/16/2010
RE: Las Vegas, NV

Great Service.

Marilyn Kirsch

04/16/2010
RE: Lacey, WA

When I damaged my vehicle I decided to shop around for estimates. I chose Gerber because they offered the best customer service I have EVER received. The whole crew from when I walked in the door to when I picked it up was just a wonderful experience. Jesse even called me twice to update me on the repairs. I forever will recommend Gerber to my friends and family who need collision repair.

Jose Morales

04/16/2010
RE: Chicago, IL

My car was in a hit and run in a parking lot. Such a bummer! I chose Gerber (on Huron) because they truly came "highly wreck-ommended." The customer service was of top quality and the repair was excellent. My car looks good as new (and they even cleaned it). The front desk people, mechanics and managers were all unbelievably awesome. I was given frequent updates and they explained everything they had to do. I had a minor dent on another part of my car. They asked if I wanted it fixed while letting me know that it would not be covered by my insurance since it was not part of the claim. I declined the service due to the expensive deductible I already had to pay (0). To my surprise, they fixed it free of charge because they didn't want me to leave with a car that didn't look perfect. Whoa! Now that is customer service. I hope I don't have another wreck, but if I do, I will most definitely go to Gerber again.

Erin Lough

04/16/2010
RE: Avondale, AZ

Excellent work and response to questions and timely repair. The service people Scott Domine and John were extremely courteous and kept me up to date and what was happening. I would not hesitate to send friends to work with the team at the Avondale Gerbers

Frederick Schwartz

04/16/2010
RE: Kennesaw, GA

Chuck:

I just wanted to take a moment and say thank you for a great job on my car. The paint job is matched very well; I can see only a slight deviation in color in dim lighting, but only because I know it's there. Everything was done in a timely manner, and your execution was very professional.

Cute story: when we left your shop my 3yo daughter was waving and said, "Thank you for fixing the car." I thought that was sweet. She also seems to think that if anything is broken around the house that Chuck is going to fix it. :)

Thanks again, I would like to use you down the road (no pun intended) for some miscellaneous items for my other car. Cheers!

David P.

04/16/2010
RE: Duluth, GA

I was very happy with the quick turnaround and efficient service I received.

Milton Boyle

04/16/2010
RE: Skokie, IL

Work appears to be very good. Work was done in a timely manner. Michael Burke kept me informed as to progress of work.

Joseph Dietrich

04/16/2010
RE: Lacey, WA

I was impressed with this business the minute I made contact with them. Very professional, prompt amazing service. It is a joy to come into contact with a business that takes pride in what they do and it shows with their customer intereaction and service. Thank you.

Justine McNutt

04/16/2010
RE: Schaumburg, IL

I had great service. Was called and let known. Mike did a great job with my new windshield and really knew what he was talking about. Mike was a very nice guy and I would recommend him to anyone.

Ed Dalka

04/16/2010
RE: Mobile Glass Service

Excellent service from the lady that I talked to on the phone and the Tech did a very good neat and polite. 2 very good employees.

Kenneth Wohler

04/16/2010
RE: Chicago, IL

Excellent and fast service. Friendly staff. Jose Mariscal the Manager was very helpful.

Javier Cosme

04/15/2010
RE: Roswell, GA

After having a nightmare, run-around experience with Safe-Lite Auto Glass (my insurance company's default auto-glass repair place) I found Gerber and contacted my local office. I met Herb and he was very interested in getting my rare/unique car repaired. Herb (and everyone) went the extra mile and treated me like I was the only customer they had.

The windshield was replaced and the paint damage was completely repaired. They even matched the paint color perfectly!

Brian DeWitt

04/15/2010
RE: Lacey, WA

On Thursday afternoon, I stopped by Gerber Collision without an appt and asked if someone had time to an estimate...I was told yes. I explained my vehicle was damaged in a parking lot. I was very upset as I have only liability insurance.

Kirk Goodman, Manager wrote an estimate for me. He explained the 6 month same as cash and Gerber could help with a couple of days rental while my car was in the shop.

Kirk and his staff went out of their way make sure I am able to get the damages to my vehicle repaired.

I give them a "10" and I will definitely spread the word to my family and friends. Gerber Collision cares about their customers.

Tracey Tucksen

04/15/2010
RE: Skokie, IL

They handled my claim seamlessly from start to finish. Robert Woodcock (I'm not making that up) handled my estimate/repair/post-repair inspection professionally. They fixed my car in one day (paintless dent repair from hail). I wreck-ommend Gerber for this service.

Jim Enger

04/15/2010
RE: Kennesaw, GA

I was very pleased with the repair done on my 2005 Buick Park Avenue. The work was done in a timely manner and the car looks great now.
The Estimator, Keith Burns, was very friendly and professional.
Thank you for a place that makes the customer feel at ease.

Barbara Pelfrey

04/15/2010
RE: Tucson, AZ

Great service!

Max Christopherson

04/15/2010
RE: Tucson, AZ

WOW! That's my reaction to my experience with Gerber Collision. First, Nicole gives me an appointment right away. She was very friendly and efficient. As soon as I arrived I was greeted by Mike who took care of business right away. I was lucky that I didn't need anything major. I was luckier that they told me the truth. One is always trying to find good, honest, affordable service. I certainly found it with Gerber. Hey, anyone who has "Highly WRECK-ommended" as a motto has got to be cool!

Damaris Rivera

04/15/2010
RE: Scottsdale, AZ

I brought my car in to have the bumper fixed, and it was completed in 2 days. The whole process was clearly explained and easy to do. Thanks!

Jennifer Young

04/15/2010
RE: Decatur, GA

General Manager Tom Bloomberg, Adjuster Scott Hoff and the rest of the staff treated me very great kindness, courtesy and went out of their way to satisfy me during my repair work at their shop in Decatur, GA. on the 1st week of April 2010. I would highly recommend their shop to anyone needing collision or glass work. I will be getting a new windshield in the near future and I will only take it to Tom and Scott at Gerber in Decatur.

Francis L. Monroe

04/14/2010
RE: Chicago, IL

I first took my car in Dec. 2009 and they had my car ready within 7 days. The car looked even better than before my accident. I would recommend this body shop to everyone. The manager was informative and attentive.

Christina Villasenor

04/14/2010
RE: Downers Grove, IL

Great service, from start to finish. Turned around repair quicker than expected. Excellent job on the work completed.

Mary Monroy-Spampinato

04/14/2010
RE: Decatur, GA

Scott provided great service and was extremely helpful and kind. The work done on my car was impeccable and the turn around was very quick (less than 2 days).

Douglas Arborio

04/14/2010
RE: Glenview, IL

I would like to take this opportunity to extol the virtues of Matt Henneken who is employed at the Gerber shop in Glenview Illinois.

Matt was patient, courteous and very knowledgeable as to the situation. After discussion, a course of action was outlined and a delivery date was suggested. A rental car was arranged for and a date of delivery was suggested. The total package was discussed in detail.

The good news is that the price was acceptable to all parties and the delivery of the car was ahead of schedule thus cutting down the expenses related to the rental car. All in all I would suggest that you consider Matt for a management position that would give him the opportunity to impart his knowledge and expertise on his fellow employees.

Richard Caldwell MD

04/14/2010
RE: Avondale, AZ

Loved the customer service; promptness, courtesy ride home and picked me up when my car was ready, professionalism

The only bad part is when I drove away I noticed the radio didn't work. It said there was an error code. I went home looked it up in he book and found that anytime the battery is unplgged the code needs to be reset. We called the Avondale office and told them this, they immediately offered me to take it back in so they can pull the radio out for us to look for the code. Again, GREAT customer service!! Thank you!

Laura Willard

04/14/2010
RE: Tucson, AZ

Very courteous and knowledgeable about the repairs to be done. The work was done in a timely manner. I am very pleased about the work done. Thank you.

Gloria Noltze

04/14/2010
RE: Oak Lawn, IL

Fast, friendly service and excellent results. They even cleaned off all the bugs from the front of the van. This is our second experience with them and we are pleased.

Sonja Mysliwiec

04/14/2010
RE: Duluth, GA

I had my 2001 Nissan Altima repaired at Gerber. The quality of the workmanship was impressive. The paint was matched so well that I couldn't tell where new paint ended and the old paint began.

The customer care I received from Robert, Jim and Theresa was excellent and the price for the work was very reasonable. In fact, I liked the way I was taken care of so well that I brought my daughter's car in for some minor body repairs just 2 days later.

Once again, excellent work!

Tom Ulsh

04/14/2010
RE: Mobile Glass Service

Fast, quick and courteous service by Joe B.

Mike Bianchetta

04/14/2010
RE: Chicago, IL

Gerber really did a wonderful job with my car, it looked wonderful when I picked it up. The staff at Gerber is so friendly and they keep you updated on your vehicle every step of the way. This was my first time dealing with Gerber but it will not be my last. I love this company.

Sabrina Hill

04/14/2010
RE: Mobile Glass Service

Joe B came to my house to replace my windshield. He was friendly, prompt and best of all...cleaned up! Thanks for excellent service.

Joan Posch

04/13/2010
RE: Chicago, IL

I was so upset when my car was damaged and I wanted to have the best shop in town fix it. People had mentioned how good the work was from Gerber. I am very pleased with the work that was done to my car. When I first looked at my car, when the work was complete, I thought the car was new again. The body-work is amazing and the paint is great. I will refer everyone to Gerber!

Marvin Zamora

04/13/2010
RE: Skokie, IL

We met today with David Martinez for an estimate to repair a damaged bumper. To provide us with as many options as possible, David took the time to investigate and price repair, original and after market replacements, and even buffed out the paint mars so we could more easily see the exent of the damage. We appreciate his attitude in looking at this rather minor problem from our point of view, rather than just handing us an estimate. This type of personal customer service is one of the resons why we return to Gerber and refer our friends for auto body repair.

Wayne Rubinstein

04/13/2010
RE: Redmond, WA

Rob was very knowledgeable about his business and was easy to work with. My Jeep was repaired in a very timely manner.

Tracy Fitch

04/13/2010
RE: Schaumburg, IL

When I brought my car in for an estimate, Tom Mazzone was very helpful and knowledgeable about what repairs needed to be done to my car. He said it would take less than a day. Today, I brought my car in at 8:30A.M. and picked it up at 3:15 P.M. The car looks terrific. I also want to compliment the receptionist. I'm sorry to say I didn't get her name but she was most courteous and explained to me how to take care of my car now that it has been fixed. Tom and the receptionist are definitely assets to your company and I hope you let them know they have made me a very satisfied customer.

John M. MontMarquette

04/13/2010
RE: Duluth, GA

I recently had my car worked on and the service was superb! thanks Jim Muthart @ Gerber!

Cathryn Oneal

04/13/2010
RE: Mesa, AZ

The service by all was very professional and efficient. Jessica with Geico was very nice and thorough. I appreciated her professionalism.. The repairs were great and they did an excellent job.

RONALD HUGHES- COMMUNITY CHRISTIAN CHURCH

04/13/2010
RE: Naperville

I was referred to Gerber through my insurance company. They did some collision work on our car. My experience was they did an excellent job in every area. Cost, quality, customer service and immediacy. I will use them again.

Jim Laurenzo

04/13/2010
RE: Mobile Glass Service

Having been in the service & repair business for many years both as a craftsman & manager, I would rate Michael as being among the very best!

John Massart

04/12/2010
RE: Downers Grove, IL

The Downers Grove Gerber Collision & Glass team did a flawless job on my car, and it was available two days earlier than expected. Everyone in the mix was professional, courteous, and had a great sense of humor. Thanks for everything, Greg and Pete!

Nancy Dunlop

04/12/2010
RE: Oak Lawn, IL

Joe B. replaced my car window, he did it quick and was very friendly. I would surely refer them to friends and family.

Melissa Casey

04/12/2010
RE: Chicago, IL

The entire staff was very courteous and accommodating. Jose was willing to stay late to assist me in getting my car.

Mary Roman

04/12/2010
RE: Mobile Glass Service

Brandon was prompt, courteous and efficient...did the work well and was pleasant and informative...an asset to the company...great job.

Ron Moss

04/12/2010
RE: Lacey, WA

Without a doubt the best customer service experience I have had dealing with any body shop. Gerber's commitment to customer satisfaction and approval of work is outstanding. I have been dealing with Gerber for all my vehicle repairs since November 2009.

Joe Watson

04/12/2010
RE: Tucson, AZ

Mike the manager is the best. I had the carpeting replaced in my car and he had it done way before he thought it would be done...He had two guys working on it...I was not surprised at this...Mike is the best the crew is outstanding....I tell everyone about Gerber....Thank you for the best customer service for car care....keep up the great work and employees....Frankie....You All ROCK !!!!!

Frankie Micheletti

04/12/2010
RE: Glenview, IL

I was walking to my car after visiting a friend from out of town. When I noticed there was a chip of paint missing from the front bumper. I was freaked out and didn't think I would be able to pay for it so I went to Gerber an met with Matt Henneken who calmed me down and told me how it can be fixed. He offered to fill in the paint for no charge and painter Andrey Wisniowski did am awesome job. I would highly wreck-ommend people to go there

Larry Chiang

04/12/2010
RE: Skokie, IL

We have had several occasions to use the Gerber Auto Center in Skokie. They are the most pleasant, efficient and greatest car repair service.

We have a 1997 White Cadillac Deville with over 150,000 miles. Last year we were involved in 2 accidents that were not our fault. A young man crashed into the back end of our car while parked at a restaurant. Next a lady backed into us in a parking garage.. Since the car is 12 years old and parts are difficult to find, they were able to get them and make the car look like brand new.

Lately we have been getting water thru the drivers side window. We stopped in at Gerber and Rob Woodcock took a look at the problem. The computer showed our door seal had been discontinued. He told us not to worry. He consulted with Sam Miller and they removed the whole rubber seal from the front and back doors. They inserted a little rubber tubing in the portion of the seal that was flattened from wear.

It worked!! We were so grateful and asked -- What were the charges? Rob told us --- NOTHING --- What a GREAT PLACE THIS IS

GREAT SERVICE and GREAT PEOPLE -- who know how to take care of their customers.

Ted & Fanny Pappas

04/11/2010
RE: Chicago, IL

My car was damaged when a windstorm hit the hotel I was staying in and blew off a portion of the roof which landed on my car. Time was of the essence with the repair since my wife and I had sold our condo and are moving to Mexico. I brought the car into Gerber on Halsted street in Chicago. I explained my dilemma to George Nikolas, the estimator. George was able to get the car repaired in 4 days and we were able to make our flight with two days to spare. The work was excellent and so was the service.

Mark Lundgren

04/11/2010
RE: Tucson, AZ

We are so very impressed with your operation...your staff, your service are impeccable! In a day and age where customer service seems a thing of the past, your company, your people SHINE. While of course I am not happy I was in an accident, I am thrilled to have the opportunity to work with you. THANK YOU!

Miranda S.

04/11/2010
RE: Chicago, IL

Great Work! The service was unbelievable, they explained and answered all my questions. My car looks like brand new!!

Kelly Olson

04/11/2010
RE: Chicago, IL

I have nothing but wonderful things to say about everyone at Gerber Collision on Northwest Highway in Chicago. I received timely updates and everyone was more than accommodating and beyond friendly, yet professional. I would HIGHLY recommend them to anyone. NICE JOB, and thank you.

Shannon Elasri

04/10/2010
RE: Chicago, IL

I started services with Gerber 4/1/10, after estimate was told to return 4/5/10 for repairs. I was called daily for updates regarding service and asked about comfort of rent-a-car, The agent and reception agents were polite, knowledgeable and even as I was pulling out an employee came out and assisted my maneuver around the parked vehicles. On pickup day I was a few minutes late after closing but was able to pick up my auto and was apologized to for the delay in repairs.

If you need to advertise wreck-ommended I would gladly volunteer my car for Gerber-my-Ride! Thanks again.

SAM LOWE

04/10/2010
RE: Rockford, IL

My car was repaired quickly and looks great! Special thanks to Matt Trotter for keeping me informed about the status of my repair.

Cindy Davis

04/10/2010
RE: Skokie, IL

I was rear ended and needed to have body damage repaired. The other person's insurance company arranged everything, but Gerber was very responsive, they accommodated my schedule, the repairs look great, and they even buffed up a little "boo boo", complimentary, that was unrelated to the repair! I would go to them again if needed

Christina Topf

04/10/2010
RE: Aurora, IL

Wonderful service by Kevin Benson. I will recommend you folks to my friends. Thank You.

Eric Alexander

04/10/2010
RE: Anthem, AZ

Outstanding service and workmanship. Julie, Doug, Rob and Audrey were very helpful and patient with my concerns. I was from out of state and treated very well. Thanks much!

Bill

04/10/2010
RE: Rome, GA

My 2001 Sienna minivan was in a wreck and I took it to State Farm Certified repair center. They said - its totaled!! I did not agree to that. Insurance offered very little. To get second opinion I went to Gerber Collision in Rome, GA. That was the best move I made in 2010!! I talked to the General Manager - Barry Carter, very nice and professional gentleman who walked me through all the damages. He gave insurance company an estimate and I was shocked. As per them, my car was not totaled!! They put an estimate together in an hour, faxed to the insurance company and insurance company approved that. Barry did all the work with insurance company. Today I picked my minivan - it looks Brand New. No signs of any damage. Barry helped me all the way and made sure that I was back with my car in just 1 week. The other body shop slept on my papers and did nothing!!! I would recommend to get your car fixed at Gerber Collision. Best price - best service - best people - who smile and make your day such that you forget your accident. In future if I need any body repair service - I know where to go. To the reader of this comment - believe me - go to Gerber for your body shop needs - you will not regret that and by the way Gerber collision is State Farm Certified too!!!!!

NAMIT MEHTA

04/10/2010
RE: Glenview, IL

From Mary at the front desk to estimator Matt Henneken, my experience with the team at Gerber was exceptional. They were kind and did fantastic work quickly. Having your car damaged is so stressful, but this great group made it less painful. The office was clean and comfortable. IF I needed a repair in the future (oh boy, I hope not) I would return to them. I will recommend the Gerber team from Glenview IL to everyone I know. Thank you.

Campsie Grothendieck

04/09/2010
RE: Redmond, WA

Great service from the front desk to estimator Rob. Car looks great. Very happy with how everything was handled from start to finish. Great job guys!

Eric Nydegger

04/09/2010
RE: Lacey, WA

I WENT IN TO GERBER COLLISION AND GLASS VERY UPSET WITH A SCRATCH ON MY BRAND NEW CAR THINKING IT WOULD COST HUNDREDS OF DOLLARS, BUT AFTER TALKING TO JESSE HE FELT IT WOULD BE ABLE TO GET POLISHED OUT. SO HE TOOK INTO THE SHOP AND TEN MINUTES LATER KIRK BROUGHT IT OUT FOR ME TO SEE THE RESULTS -- I WAS SO IMPRESSED!! I COULD NOT BELIEVE IT, THE SCRATCH WAS GONE. THEN WHEN THEY TOLD ME THERE WAS NO CHARGE I COULDN'T BELIEVE A BUSINESS LIKE THIS STILL EXISTED. I WILL RECOMMEND THIS SHOP TO ALL MY FRIENDS AND FAMILY!! THANKS JESSE AND KIRK AND THE WHOLE GERBER TEAM FOR MAKING MY NEW CAR LOOK NEW AGAIN.

A VERY IMPRESSED LACEY CUSTOMER

04/09/2010
RE: Tucson, AZ

Mike and Nicole handled my claim with excellent customer service. Car was repaired and looked great when finished.

Ken Hansen

04/09/2010
RE: Tucson, AZ

Jennifer Razo did a great job coordinating with my insurance company. She made the process easy and the work was very professionally done.

Eileen W Hollowell

04/09/2010
RE: Duluth, GA

I had a awesome experience at Gerber. Everyone was very professional & provided awesome customer service. Thank you Gerber in Duluth!

Tomeka Boyd

04/08/2010
RE: Roswell, GA

I went to Gerber as well as three other places to get an estimate on the damage to my car. Herb was so helpful and made the decision to use Gerber very easy. They finished the work in one day (other places said three), and my car ended up looking brand new. They even cleaned it for me inside and out. I was very impressed!!!

Susan

04/08/2010
RE: Redmond, WA

As usual the people at Gerber were courteous and professional. It was a pleasure dealing with them. I will not hesitate in sending a friend to Gerber if they have a need for body work and painting.

Daniel Morey

04/08/2010
RE: Tempe, AZ

This was the second time Gerber Collision has repaired my car, and as good as the first experience was, this time was even better! From the moment my car was brought in, the Gerber team (my service manager was Jim Caniga) kept me constantly informed of the schedule, worked with the insurance and rental car agency, and made the whole experience completely transparent and worry-free for me. I got my car back in better condition than new, with a cleaning that would have cost + at a detailing shop. I hope I don't have to go back again :-), but if I or any of my family or friends ever do, Gerber Collision in Tempe will be our #1 choice.

Rudy Stricklan

04/08/2010
RE: Mesa, AZ

Terrific service and results from Gerber Collision. Very easy to work with, and handled all insurance paperwork efficiently. Even if I were paying the bill, I'd return to Gerber in a second.

Jeanette Hauser

04/08/2010
RE: Tacoma, WA

I wanted to let your management team know of the fantastic service I have received from the Gerber Collision in Tacoma, WA. I recently had my Ford F250 broken into by having the door locks forced open. I had planned on leaving the truck for at least 3 days even after waiting a few days for an appointment time. To my surprise, I scheduled an appointment, parts were ordered and the truck was repaired AND the vehicle was personally delivered by Jody Durant the shop manager to my house after closing the SAME DAY. I have never received such outstanding customer service from any industry. Thank you very much for all the great attention. I will refer Gerber to all my friends if they are ever in need of a body shop.

Jon Tornquist

04/08/2010
RE: Mobile Glass Service

Brandon in Arizona did a very professional job of replacing a door window in my car, THANKS

James Kawa

04/07/2010
RE: Tucson, AZ

Xavier Murrieta, Jr. is by far the best, most conscientious and caring Marketing Rep I have ever worked with. All of your people at your Northwest Tucson location were terrific.

WILLIAM A GOLDBERG

04/07/2010
RE: Tempe, AZ

I couldn't have been treated any nicer. I was kept updated on the progress and everything was handled professionally and with care.

Nyla Kacer

04/07/2010
RE: Chicago, IL

I could not have been more pleased with the professional service and phone calls to update me on the repairs, particularly since all was handled with me being out of state. Andi and George were the BEST!! Thanks for taking care of us. Would absolutely recommend you.

Anne Smith

04/07/2010
RE: Tempe, AZ

I was very pleased with the repairs on my BMW. There was a snag at the time of pick up, however, the service manager stepped up and made sure my car was to my satisfaction. The customer service was exceptional.

Mary D

04/07/2010
RE: Kennesaw, GA

These people are AWESOME! They (chuck) called me almost every day with an update on how my car was doing. They even fixed my bent license plate! :) This makes me very happy and I am so glad I took my car here..They did an excellent job! I will gladly take my car here again if ever need be and will recommend them to everyone! :) thanks guys!

Kristin Osting

04/06/2010
RE: Mesa, AZ

Monica did a fantastic job. First class service and quality. Would recommend to anyone.

Paulo Pedrosa

04/06/2010
RE: Avondale, AZ

I very much appreciated the quality and rapid service Thanks!

Ronald Anderson

04/06/2010
RE: Roswell, GA

Thanks to Jennifer Parker's great customer service I had a wonderful experience at Gerber Collision & Glass. My Chevy Tahoe looks brand new again, so I am thrilled. Thanks so much for making my day!

Nina Prol

04/06/2010
RE: Las Vegas, NV

Commending Sarah McConnell for her friendly, courteous,and efficient service at Las Vegas East.

Alvin Birnbaum

04/06/2010
RE: Roswell, GA

I have had the opportunity to do business with Gerber Collision twice in the last 3 months. Both times I was pleasantly surprised at how efficiently and quickly we were taken care of. Jennifer Parker assisted me both times and is an example of the perfect representative for a company. Efficient, thorough and personable describe her to a tee. I will recommend Gerber to my friends.

Deborah Michalik

04/06/2010
RE: Tucson, AZ

Gerber did a fantastic job. When they found out there were more parts to be ordered and there would be a delay, they contacted the insurance company and the rental company for me. I am very pleased with the service I received.

Kerry K Jackson

04/06/2010
RE: Scottsdale, AZ

Some of the friendliest people you will find anywhere. My car honestly looks better than it did when I bought it. Everyone was willing to go the extra mile for me and that was a great feeling. I won't go anywhere else for this type of work.

Ryan R.

04/06/2010
RE: Scottsdale, AZ

I was very pleased with the courtesy and quality of service.

Beverly Allen

04/06/2010
RE: Aurora, IL

I am currently and have been in the past very satisfied with the personal service and quality of work that have been done to my vehicles. I recently bought a 2010 Camaro SS and unfortunately struck a deer with the front end. I took my Camaro to Gerber and had my car repaired. Jeff made my experience painless and the car looked outstanding when they were done!! I also ran over some wet paint with the car and Jeff took care of me when I brought the car in and it looked showroom new again. I am very impressed with the level of customer care I received like I was family. I will always take my body work needs to Gerber Collision. Thanks again Jeff!

Peter Rosch

04/06/2010
RE: Tempe, AZ

Adam Bialac was very professional, understanding and overall an outstanding person to deal with in this situation. Thank you very much Adam, and thank you Gerber Team for your great service.

Ramon Garcia

04/06/2010
RE: Mobile Glass Service

I called Gerber Collision at eight a.m. to replace a window that was broken out the previous evening in a smash and grab. Rod answered the phone, he was professional, courteous and assured me he would get someone out right away. Eric arrived at my house at nine-thirty a.m and had the window replace in no time at all. I would highly recommend Gerber Collision and Glass. Very pleased with the service and the employees. Thank-you!

Carol Vanner

04/05/2010
RE: Las Vegas, NV

Dave Mullins provided the best services from the moment I turn my car in, till I got it back. This kind of professionalism is what I love about Gerber Collision, Thank You so much, I will do business with this company again.

Carlos & Roselyn Frixione

04/05/2010
RE: Schaumburg, IL

The gentlemen who helped me was extremely professional and friendly in his work. He did an excellent job!

Jacob Pacewicz

04/04/2010
RE: Loves Park, IL

Did a great job, service and quality!

Kelly Cummings

04/04/2010
RE: Glenview, IL

I wanted to write to commend your employee, Matt Henneken. He made my experience as stress free as possible while being professional, courteous and kind. After a very stressful time with the accident, he was the first positive I found. He would definitely make me want to refer friends to Gerber. Matt is a huge asset to Gerber!!

Michele Malcolm

04/03/2010
RE: Las Vegas, NV

Body work was great....like it never happened. Dave Mullins, the estimator was professional and very helpful.

Catherine Osmundson

04/03/2010
RE: Las Vegas, NV

I had body work service done to my car at Gerber on 11/004/2009. They did such a good job that my car actually looked better than it did before my accident. A+++++++ Thank you for such a great job!!!!

Sophia Barger

04/03/2010
RE: Woodinville, WA

For something so embarrassing to happen to our beloved 'Maxine' (Ford 350) Gerber made it painless, painless, painless! From the friendly and informative first call, to appointment making, to on-going follow up, not to mention the conscientious and wonderful work they perform. Gerber made our 'incident' as stress free as it could have possibly been. Thank you to the entire Woodinville Crew!

Moor D Lutz

04/02/2010
RE: Decatur, GA

I had the misfortune of body damage to my car twice within a month and both times took my car to Gerber. I could not be happier with the quality of the work, the pace of the repairs, and most importantly, the highly professional and courteous service I received from everyone with whom I interacted. Scott Hoff handled my repairs both times and I was deeply impressed with the concern he showed, not only for my car, but also for me--he was kind, informative, and always responsive. Although I hope I won't need their services again soon, if I do, I won't hesitate to bring my car here or to recommend them to others. This is a superb company.

Erin Tone

04/02/2010
RE: Avondale, AZ

From the moment I called Gerber they treated me with the most professional courtesy and consideration. Scott took care of the estimate, walked me through all the information and delivered my car when I picked it up. It was refreshing to be treated so well and to receive such excellent service. I would highly recommend Gerber to anyone needing auto repair services.

Ronda Elliott

04/02/2010
RE: Tucson, AZ

My experience with Gerber Collision has been nothing but the best of service from the receptionist to the detailer. I always get my vehicle back in better condition than the day I dropped it off at Gerber. Hopefully, I won't see them again for awhile and I will miss their excellent service.

Jerry Tsosie

04/02/2010
RE: Downers Grove, IL

Just picked up my car after some post accident repair was completed. The workmanship was excellent and the communication - feedback - follow up was even better. Keep up the good work.

Rick Graffagna

04/02/2010
RE: Tucson, AZ

Excellent service and extremely competent employees. Would definitely bring my car back here for repairs.

Judy Ellington

04/02/2010
RE: Mobile Glass Service

Michael was on time, very courteous. Work was done very quickly and looks great. Explained do's / don't's. Thank you!!

Kathy Elder

04/02/2010
RE: Duluth, GA

Super fast work!!!! I was so happy that I only had to be without my car for 3 days!!!! And it looks GREAT!

Dianna Baird

04/02/2010
RE: Tucson, AZ

I had three of my cars repaired with Gerber. The work has been excellent! The customer service has been great. They are willing to take care of anything that has been over looked. Thanks Martin Weber and Xavier Murrieta Jr.

Louis Rosales

04/02/2010
RE: Roswell, GA

I have appreciated the polite and quick response from Jennifer Parker in your Roswell,GA office. It made my car repair process go very smoothly.

Lee Norris

04/02/2010
RE: Morrow, GA

I HAD MY NISSAN ALTIMA REPAIRED AT GERBER COLLSION AND WAS EXTREMELY HAPPY WITH THE REPAIR AND WONDERFUL SERVICE I RECIEVED. THE STAFF AT YOUR MORROW STORE WERE VERY HELPFUL AND KNEW JUST HOW TO HELP ME GET IT ALL TAKEN CARE OF. ITS BEEN OVER 20 YEARS SINCE I HAVE BEEN IN AN ACCIDENT AND IM GLAD GERBER WAS THERE TO TAKE IT OFF MY PLATE!

THANK YOU GERBER COLLISION IN MORROW

SHIRLEY PENN

04/02/2010
RE: Morrow, GA

We brought our 2007 Toyota Forerunner into your Morrow shop for repair after I ran into a deer. Jennifer handled our claim from beginning to the end and I must say I was so impressed with her professionalism and knowledge about what was needed to repair our car back to perfection. My husband and I have personally thanked Jennifer for all she did that was above and beyond our expectations, but we felt as though Gerber needed to know what an awesome team they have in the Morrow store. Thank you again Jennifer, Ben, Wayne and Alicia, hopefully we will not need you again but it eases our minds to know we have you just in case. We will refer all our friends and family to your Morrow store so that their experience will be as easy for them as it was for us.,

Elizabeth Baxley

04/02/2010
RE: Glenview, IL

Matt is the consummate professional, he has excellent people skills and made the whole process painless.

Mary was also very refreshing with top listening skills and always a smile. A very nice team to work with!

Michael McGrail

04/02/2010
RE: Mobile Glass Service

Josh was on time, efficient and professional. He explained what he was doing, answered my questions and took the time to make sure I understood how the work was done. I will use Gerber again and recommend them to any friend that might need your service.

Suzanne Kiszka

04/02/2010
RE: Mobile Glass Service

Kevin did a fantastic job getting a new windshield installed for us in a timely manner. Clean, courteous, friendly.

Brian Mulherin

04/02/2010
RE: Scottsdale, AZ

Matt took great care of me. The technicians and the service staff went above and beyond the call of duty. I was very pleased with the courtesy and professionalism of everyone I dealt with. Would highly recommend Gerber collision to friends and family.

Marco Moreno

04/01/2010
RE: Scottsdale, AZ

I was referred through Geico. A no hassle experience all the way- Geico adjuster and Enterprise Rent a Car in house! Scott was great and did an AMAZING job on the car- the color match was perfect and the car looks like nothing had ever happened to it. A truly pro job and great customer service. They maybe a big chain but I was treated like really wanted my business. Way to go guys!

Matthew Hill

04/01/2010
RE: Tempe, AZ

Wow! I was truly impressed with the outstanding service Gerber collision provided fixing my car, and in a very timely manner! Thanks Jim Caniga, I appreciate your company, workmanship and excellent customer service. 10 out of 10!!!

Steve Valenzuela

04/01/2010
RE: Mesa, AZ

From initial contact thru GEICO, coordination with rental car, to final inspection Gerber exceeded expectations.

Jim & Yong Kunkle

04/01/2010
RE: Elmhurst, IL

They have a great receptionist (Lacey) who was pleasant and very knowledgeable. Our estimator Paul Pennella was also very thorough and listened carefully to all of our concerns and he took care of them, too! Will go back.

Julie Cochiaro

04/01/2010
RE: Tempe, AZ

I had a great experience. My car was completed as scheduled and I was kept informed the entire time. My vehicle was put back together perfectly without shortcuts. I will definitely come back to Gerber Collision & Glass in the future.

Ron Sanchez

04/01/2010
RE: Roswell, GA

Gerber did a great job and it was finished before promised. Jennifer was exceptional!

Christine Beilstein

04/01/2010
RE: Roswell, GA

Jennifer Parker in the Roswell,GA location was very prompt and friendly. Her estimate was correct by time and price. Can't say enough. All around this experience has made me a happy customer.

Angela Hunter

04/01/2010
RE: Kennesaw, GA

We (Bermex Contract Services) have shopped around and have found Gerber Collision to be the best in customer service and collision / glass repair. We recently had 15 fleet vehicles which needed detailing and in some cases extensive repairs. Chuck Peddycoart and his knowledgeable staff have exceeded all expectations, beat the due date and returned a quality product . I am extremely happy with the service I received and I always recommend Gerber Collision to anyone in need of quality collision / glass repair work.

Eric Knight

04/01/2010
RE: Mobile Glass Service

Call handled promptly and professionally by all parties. Service was performed on time with a call prior to coming & a two hour window (greatly appreciated). Technician was polite, professional and courteous.

Jim Bakke

04/01/2010
RE: Tucson, AZ

The staff at Gerber is very friendly and professional. The service I received was top notch. The repairs to my car were completed in two days. This made it very easy and convenient for me. My car came out perfect. I had a very good experience at Gerber, I would bring my vehicle back there and I will highly recommend them to others.

Annette Young

04/01/2010
RE: Tucson, AZ

Excellent job and customer service!!!... Viviana, Martin and Xavier are the best of all!! And they speak perfect Spanish =)... I highly recommend Gerber!! Thanks guys... again!!

Consuelo Reyna

04/01/2010
RE: Wichita, KS

We had friendly, prompt, & great customer service. Our van came back looking just as good if not better than when we purchased it!

Gene James

03/31/2010
RE: Mesa, AZ

Fantastic service, friendly service, excellent repair, and quick. Thank you.

Wesley Brent Roberts

03/31/2010
RE: Tucson, AZ

Excellent service. Vehicle looks great. Viviana was great with her customer service. Marty was prompt with his estimate and kept me informed when vehicle was done. I will always recommend Gerber to the Tucson community.

Tara Cahoon

03/31/2010
RE: Chicago, IL

CURRENTLY I AM AN EMPLOYEE AT STATE FARM-DAN EDUCATE'S OFFICE. I WAS REFERRED TO THIS SHOP BECAUSE I WORK FULL TIME AND THE SHOP WAS CLOSE TO MY WORK. THE DAY I BROUGHT MY CAR IN I RECIEVED THE BEST CUSTOMER SERVICE I COULD HAVE IMAGINED. THEY WENT OVER EVERYTHING WITH ME STEP BY STEP AND CALLED ME TO FOLLOW-UP WITH THE PROGRESS ON MY VEHICLE. I DEFINETELY FELT LIKE THEY CARED AND WANTED TO DO THE BEST JOB POSSIBLE FOR ME. I AM MOST DEFINETELY REFERRING THIS SPECIFIC SHOP TO FUTURE CLIENTS AND FAMILY/FRIENDS, AND I WILL BE USING THEM IN THE FUTURE FOR ANY CAR COLLISION REPAIR.

SABRINA KLIMARA

03/31/2010
RE: Roswell, GA

I had a great experience with Gerber. The General Manager Herb Upton gave excellent service and was very professional. I would recommend Gerber to anyone who might need collision repair services.

Kristi Lowery

03/31/2010
RE: Las Vegas, NV

MY WHOLE FAMILY IS IMPRESSED WITH THE FOLKS AT THE LAS VEGAS GERBER, 5415 S. DECATUR LOCATION. I'M FROM THE STATE OF MICHIGAN AND OTHER THAN THE COLD WEATHER, WHICH I DON'T MISS, HOWEVER I'VE MISS THE GREAT CUSTOMER SERVICE. GERBER RENEWED MY HOPE THAT SOMEONE COULD DUPLICATE THAT TYPE SERVICE. THANKS GERBER.

GALEN R. ANDERSON

03/31/2010
RE: Roswell, GA

Excellent service from beginning to end!

Jim Ravenel

03/31/2010
RE: Schaumburg, IL

I just had my windshield repaired by Michael and he was very polite and knowledgeable. Thanks for sending a great Tech to do the repair.

Donna Brescia

03/30/2010
RE: Tucson, AZ

Very freindly, good customer service, and they get the job done!

Jesse Cruz

03/30/2010
RE: Mobile Glass Service

Michael was awesome. On time and a great guy. Thanks!

Jay Rudersdorf

03/29/2010
RE: Tucson, AZ

This is a great company that has very great customer service. Everyone that we worked with was very nice and knowledgeable. It is a great company to work with.

Edmundo Montano

03/29/2010
RE: Glenview, IL

I want to thank Gerber for the excellent job done on my car and especially Matt for the outstanding service he provided.
My 16 year son, upon my request, brought the care to your shop for an estimate. Matt greeted him courteously and was extremely accommodating. I followed up and made an appointment for the work to be done. The work was done promptly on the day of the appointment and I was back on the road the same day.
I will definitely refer my friends to Gerber for the quality of work they do as well as the great staff. This is my third experience with Gerber in Glenview and each time everything has been perfect.
Thank you,

Tom J.

03/29/2010
RE: Las Vegas, NV

The whole staff was great!!!!

Alyssa

03/29/2010
RE: Tucson, AZ

I felt very well with the service In Gerber Collision in Tucson, AZ, specifically Xavier Murrieta, very nice person, very good service. The best of the best, but I want to include also Vivianna and Marty, both make a good compliment.

Giselle Camacho

03/29/2010
RE: Douglasville

I want to Thank your company and especially Bryan Dahlin, for service that surpassed my idea OF GOOD CUSTOMER SERVICE, He worked with me to get my truck back into running order and made it so I was not left hanging or stranded. There were problems that appeared after we all thought things were good, that he helped me get to the bottom of that most places would say it's not my problem, instead he went the extra mile and we got to a more than satisfactory conclusion. I will definitely tell my friends and clients that Gerber is a company that you can take to the bank. Thanks Bryan and Thank you Gerber.

Martin Baratz

03/29/2010
RE: Skokie, IL

I have never had such fast, friend, easy service on my car before ! Gerber took a bad situation (hit and run damage to our car) and made it bearable.
I would never take my car any place else again !! Rob was so nice to deal with.

Gerber found repairs that needed to be done to my car that weren't part of the accident. They were able to give me an estimate and have the repairs done all before I could even get an appointment at the dealership. Gerber is the best !

Ann Barry

03/28/2010
RE: Duluth, GA

Robert Toole took great care of me and my car. Thanks.

J.T. Green

03/28/2010
RE: Decatur, GA

Walt Wheatley handled my repair in conjunction with Liberty Mutual. Walt was outstanding to deal with. My car repairs were completed in just one week. The work itself was very good. Walt was in regular contact with me throughout the process, keeping me informed, just like he said he would be when I dropped the car off.

Michael McCarriagher

03/28/2010
RE: Tucson, AZ

Work was done in a fast and with high workmanship. The friendly and considerate staff made the whole accident very easy. We appreciated the calls on status of the car when being worked. Mike and the whole crew made me comfortable with leaving my car in their hands. Will recommend their shop to all of our friends ---Thank-you and GOOD JOB!!!

Jamie Johnston

03/27/2010
RE: Downers Grove, IL

I am satisfied with the service I received from Gerber today. My husband is the one that handles our vehicles' maintenance but since he was not available I had to handle it. I was so pleased to learn how easy it was to set up the appointment and the wait time was short (1 hour). The technician was really friendly and did a fabulous job replacing my windshield. The schedulers who handled my appointment were wonderful as was the receptionist. Thanks for making this a pleasant experience.

Mireya Wirtz

03/27/2010
RE: Glenview, IL

Very friendly and helpful staff. I've have come to Gerber for several repairs and will continue to do so in the future.

Alyson Brodsky

03/27/2010
RE: Tucson, AZ

After my accident, I was stressed out and worried that I would be left without a vehicle for a long time while it was repaired. The wonderful staff at Gerber Collision were so professional and friendly, that my stress was gone and I received my car A COUPLE DAYS later!!!! They did an amazing job and explained exactly what they did and what certain parts were. I will never go anywhere else.

Hannah Hurtado

03/27/2010
RE: Mobile Glass Service

Guy came out, fixed my window in my garage, cleaned up and was out within an hour.

Dan Fitzpatrick

03/27/2010
RE: South Holland, IL

The customer service rep at this location is absolutely OUTSTANDING. I have had the opportunity of dealing with her at least two times, and each time she is by far the best at informing me of the process and ensuring everything goes smooth, and most important--my vehicle is repaired correctly and if not, she makes sure I let her know. Unfortunately, I cannot remember her name, but she has a very raspy voice and you would know her as soon as she picks up the phone. She should be promoted to the head of any supervisor position involving customer service, I'm serious!!! Thanks Raspy Lady

Daniel Kooi

03/26/2010
RE: Las Vegas, NV

Upon recommendation from Desert GMC, I visited Gerber today to get an estimate on my Camaro damage. I went in the wrong door and everyone was very helpful to lead me to the front office. I was told to see Wayne Kelley. He came promptly, checked my car thoroughly and was one of the nicest men that I have every dealt with businesswise. He was very polite, gave me exact information as to what he had to do and told me when he would have my estimate information ready. My father was the former "Jimmie the Greek" , he would be proud that I had picked the best collision business in town Thank you for your great service. I have already told two of my best friends how happy I was with the service and recommended Gerber for their needs.

Vicki Snyder

03/26/2010
RE: Redmond, WA

This was my first time at Gerber and I have never been so pleased with the service and the workmanship. It was great.

MICHAEL WRIGHT

03/26/2010
RE: Mobile Glass Service

The onsite replacement of my windshield was completed in a timely and professional manner. Mike contacted me early giving me the opportunity to have my vehicle ready for him to do the install. My truck was completed within his time estimate which was important because I had meetings scheduled around his install. I also appreciate his recommendation for new wiper blades which I would not have thought about without his suggestion. His level of service will lead me back to Gerber if the need arises in the future.

Mark Wieczorek

03/26/2010
RE: Tucson, AZ

Fabulous service!!! Scheduling was easy and efficient. Repairs were completed in the time stated. Gerber took care of all the claims and paperwork which was very refreshing and easy. All the employees were super nice and competent!

By the way, my car looks fabulous too!

Heidi Radtke

03/26/2010
RE: Scottsdale, AZ

Last week, I went to Gerber Collision and Glass to receive an estimate on damage to my Honda Accord. The driver's door did not open, and there was damage to the left front fender. I had been referred to Gerber by my insurance company a few years back as the result of being rear-ended. Consequently, I was familiar with Gerber's great work, but had worked with your company only through insurance, not out-of-pocket. Quite honestly, since Gerber is located in North Scottsdale, I initially thought that my quote would be high.

The Gerber staff, especially Scott Hewitt, was very professional. After reviewing the damage, Scott told me that he would take my car in the back, and try to get my door open. He said that he had a special tool that would easily pry it open. After a few minutes, Scott returned with my car. The door opened beautifully, and he had even had some old paint removed from the back bumper - ALL FOR FREE!! A quote from a nearby auto shop wanted to charge me 0.00 just to open the door.

Thank you Scott for being so ethical and having great customer service!! I greatly appreciate Scottsdale Gerber Collision and Glass and it's staff, and will refer everyone I know to your business!!

Andreya Hernandez-Garcia

03/26/2010
RE: Tucson, AZ

I am very pleased with the quality of work I have received here. Everyone was very helpful & explained things to me that I didn't understand. I am impressed with the customer service I received and the actually quality all around in this establishment as a whole. I was referred by Walter Gaskins , & Martin Weber. I also want to note that Vivian was also very helpful in providing the steps I needed to get my rental car & return it as well.

John Hamilton

03/26/2010
RE: Mesa, AZ

EXCELLENT CUSTOMER AND PROFESSIONAL SERVICE NO DOUBT!!!
WOULD DEFINATELY RECOMMEND THIS TO EVERYBODY WITH AUTO BODY DAMAGE. EXTREMELY FAST TURN AROUND WITH HIGH QUALITY WORK NOT TO MENTION THE A VERY DETAILED WASH ONCE THE VEHICLE IS DELIVERED. I WAS IMPRESSED!!! THIS MAKES GERBER A SHINE ABOVE YOUR AVERAGE COLLISION CENTER. BRIAN HINTON MY ESTIMATOR WAS ALWAYS VERY COURTOUS AND WENT ABOVE AND BEYOND FOR CUSTOMER SATISFACTION. GERBER COLLISION JUST MADE A CUSTOMER FOR LIFE. THANKS GUYS!

IRAM GALVAN

03/26/2010
RE: Naperville

I had a great experience, and as long as the paint holds up, I am happy! Joe was awesome - this repair was paid for by the person who hit me and she was paying out of her pocket, so I did not get a rent a car. Joe gave me a ride home to Carol Stream 15 miles away. That was a HUGE help and greatly appreciated! He was awesome to deal with in general, everyone was very nice, from the girl who took the estimate picture, to Joe and the girl who I picked the car up from. i also LOVED that you vacuumed and cleaned it! THANK YOU!!

Mary Donoghue

03/25/2010
RE: Tucson, AZ

I was truly very satisfied with all the service and the efficiency and accuracy of the repairs. I am especially thankful to Xavier Murrieta Jr , Walter Gaskins, and Vivian Paco. They were very professional and great! I only wish State Farm would place Gerber Collision on their Select Service Program, but regardless I was very happy. If Xavier ever ran for public office, i would vote for him in a heartbeat!

Thank you gerber! Great service!!!

Rafel Cardenas

03/25/2010
RE: Chicago, IL

John and Andi were awesome!!! Very polite and delivered results on time!!!

Lindsay Babik

03/25/2010
RE: Tempe, AZ

Jim Caniga was very helpful from start to finish, answered all of my questions thoroughly and followed through quickly and accurately on everything he had promised to do for me. He was a pleasure to work with.

David Gramp

03/25/2010
RE: Chicago, IL

I had my repairs done 3/22-3/25/10. Ivonne was very personable and professional. She coordinated the insurance telephone work efficiently. She called me when assessment was completed, again when insurance paid the bill, and again when the job was completed. Her estimate for time to completion was prompt, and was correct. In addition to being effective, she is cheerful and communicates well. Overall an excellent experience, and I will recommend Gerber's highly.

Richard Bloom

03/25/2010
RE: Roswell, GA

We had an outstanding experience having not just one but two of our cars worked on today at the Roswell, GA center. The general manager, Herb Upton, could not have been any more accommodating, professional, courteous and did an outstanding job on the body work on both of our cars. WE would highly recommend Herb and Gerber to any and all of our friends. Prompt service, professional job, great communication !! Wow ! Thanks Herb! Would like to give a higher score than a perfect 10!

Jim & Mary Kay Allen

03/25/2010
RE: Tucson, AZ

I was first there in 2007 when it was Big Sky and my car was in bad shape. The first person I met was there beautiful & polite receptionist and wow what attention and service. I then met the manager Mike and he took care of everthing I needed and went over and beyond the call of duty to ensure I was happy and satisfied with the service. My car looked absolutely incredible when finished !! I always speak of them and will continue to do so. Thank you so much for the people you have chosen to represent your company. Keep up the great, wonderful and satisfying work.

Beatrice Micheletti

03/25/2010
RE: Mesa, AZ

Just wanted to say this place rocks. They took great care of me and my truck looks sweet. My insurance rep. was very friendly and helpful. Gerber really took great care of me by calling and keeping me informed about my truck. Thank U for the awesome work and great help. Now I just need them to give me a deal on painting my truck. Thank you very much.

Joshua Morrell

03/25/2010
RE: Scottsdale, AZ

Gerber Collision and Glass in North Scottsdale, Arizona, did a terrific job restoring the very badly dented rear left fender on my Jaguar in late March, 2010.

Kermit Zarley

03/25/2010
RE: Buffalo Grove, IL

I recently had the windshield on my wife's Mercedes C240 replaced by Josh & Joe. I can't say enough, how pleased I am with the repair. Courteous and knowledgeable associates. Very professional. Thanks again.

Joe Hoffmann

03/25/2010
RE: Las Vegas, NV

Great job! Good communication, and excellent team service!

Maggie Manchester

03/24/2010
RE: Chicago, IL

Many thanks to Jennifer Gallo at your Halsted location in Chicago! ! My car was in an accident a week ago and I dropped it off at your shop on Huron St. My car was taken to your location on Halsted for repair. Unfortunately, I was unable to pick up the car at the Halsted location because I had an event with the Secretary of State, Jesse White, in the afternoon, so Jennifer went the extra mile to get your Porter to get my car to the shop on Huron by 11:30am. I can't thank her and the Porter enough for all their help! The event was great, my car looks great and the repairs were expedited very efficiently and in a timely manner. Please extend my thanks to her and your team.

Mimi Driscoll

03/24/2010
RE: Tucson, AZ

There are many body shops I could have used.. but I passed them all to come to your eastside shop. From the girls up front to Michael (Mgr) the attitude & service is the best. I managed to damage 2 cars & a motorhome & these guys have made them look new, and always done on time. They have my business & all my friends and family know who to call if they need body repair. Keep up the great work! Avery very satisfied customer. Sincerely

Tony & Chris Doca

03/24/2010
RE: Wichita, KS

I wasn't sure what to do after I wrecked my car, So i took it to Gerber and had them look at it. They were able to give me a quote in no time at all. I figured the damage was a lot more than what he quoted me. So I left the car with him and told him to repair it. When I picked up my car later that week, I was pleased with the work, and the short amount of time it took to fix it up like new again.

Tyler Pearson

03/24/2010
RE: Las Vegas, NV

I will be a customer for life!! Our experience with Gerber has been outstanding. Firstly with my husband car/body repair a few months ago and then today, picking up my car, after car/body repair. Tomorrow, Gerber Glass is coming out to our home to replace the windshield. Let me add, your price to replace the glass is SO FAIR. Safe-lite wanted a small fortune to do the work and Gerber beat them by far. Also, David and the employees at the Las Vegas Shop on Boulder Highway are second to none in customer service. Thank you for a great and fair company. Blessings, Annie & Peter

Annie Meadows-Tibone

03/24/2010
RE: Decatur, GA

Took my car to Gerber. Not only did Scott and his team do what he promised, he went the extra mile to give me great service in a expedited fashion. I will always go to them first with any body or paint work.

Bernard Williams

03/24/2010
RE: Loves Park, IL

Prompt, excellent, courteous, careful workmanship

Gayle Scheuer

03/24/2010
RE: Mobile Glass Service

Service was quick, clean and friendly. Josh explained what he did in clear and easy to understand terms.

Elizabeth McLoud

03/23/2010
RE: Elmhurst, IL

My experience with Gerber Collision & Glass has been very positive. The technician, Joe, from the 500 West Lake Street, Elmhurst location was very friendly, prompt and professional in getting the repair complete. He arrived quickly to my workplace and gave me all the necessary recommendations for care of my new windshield. He even notified me that my tire had low pressure on my passenger side. Great windshield service Joe! I would definitely recommend Gerber Collision and Glass to family and friends. Thanks.

Marc Hopson

03/23/2010
RE: Tempe, AZ

We were very pleased with the courteous and professional manner in which our case was handled by all the Gerber employees we dealt with. We would especially like to thank Jesse Ruiz. They ensured that the repair was of the highest quality and did not settle for an inferior replacement part. We would recommend their services to anyone needing collision repair.

Margo Hillis

03/23/2010
RE: Lynnwood, WA

Outstanding service! Laurie and John went the extra mile to ensure my car was ready ASAP and did everything possible to take care of me. I really felt like a VIP and their caring, kind treatment ensured my total satisfaction with Gerber - I would choose your company in a heartbeat should I ever need these services again, thanks to Laurie and John.

Karen Anderson

03/23/2010
RE: Mobile Glass Service

I want to thank you for helping with my installation of my windshield. The installer Mike was professional, courtious, and did a fantastic job. He also replaced little things that were on my windshield like my oil sticker and IPASS. The call for the repair went out yesterday, and you serviced my Jeep the next day. I will recommend you and your services to my friends and family. Thank you again, it is much appreciated! Thanks,

Michelle Graiber

03/23/2010
RE: Elmhurst, IL

Joe B. provided excellent service. I really appreciate he fit me into his schedule and I did not have to wait for service the next day. I would refer my friends. I asked for an additional card.

Charlottte Gilchrese

03/23/2010
RE: Mobile Glass Service

Excellent and friendly service. Very fast and thorough. Installer was Joe Z.

Scott Claussen

03/22/2010
RE: Renton, WA

I would have to say that my experience with Gerber Collision was great. Very fast, efficient, and very friendly. Upon picking my car up I informed them that I would recommend them to others and future incidents.

Aaron Porcaro

03/22/2010
RE: Mobile Glass Service

Joe Z did a great job. He was courteous, prompt and professional. I was amazed he was able to transfer my city sticker so seamlessly.

Gail Strejc

03/21/2010
RE: Chicago, IL

Exceptional service. The work was done before the promised date and with fantastic results. Highly recommend this organization to any and all that need a repair shop. Superb!

Terry Swinney

03/21/2010
RE: Downers Grove, IL

Worked with Joe Z. from the Downers Grove location on a windshield repair. The job was done quickly and efficiently. Would definitely contact them again.

James Pigott

03/20/2010
RE: Downers Grove, IL

I am thankful that my insurance company is USAA. I am more thankful that my insurance company chose Gerber as their collision repair specialist. My experience with Gerber was nothing short of outstanding. My sincere thanks in particular to Gary, Greg and the front desk ladies in the Downers Grove branch.

Anthony B. Carmignani

03/20/2010
RE: Tucson, AZ

I needed a repair shop for my truck. I called and spoke to the receptionist and she took care of everything. She had a rental car awaiting my arrival to drop the truck. Xavier Murrieta inspected the truck and within 10 mins I was driving out the lot in. My truck was repaired timely and professionally, after a few weeks the job is beautiful. I would highly recommend Gerber Collision to anyone that needs repairs.

Lia Hernandez

03/20/2010
RE: Skokie, IL

Michael Burke was my adjuster. I am more than pleased with the service he provided and the repairs on my car. Mike was kind enough to provide a rather extensive detailing on my car which included touching up and buffing out surface scratches as part of the collision repair cost. You have an employee that really cares and does his best for his customers.

Les Jacobs

03/20/2010
RE: Chicago, IL

Gerber Collision in Chicago took great care of my car. They followed up with me frequently when they had new information or updates about the status of my vehicle. The employees were very pleasant and I was extremely satisfied with my Gerber experience. Oh yeah, and my car looks like new again.

Kelly Hahn

03/19/2010
RE: Tucson, AZ

It was a pleasure to deal with Gerber Collision & Glass when I needed to have my 2007 Honda Accord bumper assembly replaced this week. It was done in a timely and efficient manner. Thank you for the kind and courteous service which I received. Thank you to the Gerber Team, Martin Weber, Vivian P. and others, and a very special thank you, In particular, to Xavier Murrieta Jr.. Mr. Murrieta went the extra mile, explaining the process of the repair and getting the ball rolling to expedite the repair. I am very pleased with your service, therefore, I will not hesitate to recommend your shop to anyone.

I can see why Gerber is so successful. It is surrounded by top notch professionals with fantastic people skills.

Thank you,

Gloria Ogden

03/19/2010
RE: Orland Park, IL

Joe B. was extremely professional and kind.

Maureen Drumm

03/19/2010
RE: Mobile Glass Service

Great service! Very accommodating, easy to work with and best of all a fabulous job. Thank you.

Jacqueline Peterson

03/18/2010
RE: Chicago, IL

I want to thank Rick H and his staff for the excellent customer service I received when my car was getting repaired. Rick truly made my customer experience pleasant.

Sincerely,

Frank Sanframonti

03/18/2010
RE: Roswell, GA

I would like to commend the staff of Gerber Collision & Glass of Roswell Ga. for the outstanding manner is which the repair on my vehicle was done. I've had repairs done at car dealerships over the years and it always seemed to me that everything was done in "secret" and the consumer, i.e. ME, got what came out of the repair shop. From the moment I took my son's jeep in for an estimate until it was complete I was kept in the loop on every detail. The adjuster that was assigned to my claim was named Jennifer Parker and I was much more than pleased in the way she worked with me and my insurance company. She handled herself in a very professional manner and after conferring with her on all issues, I was very comfortable with her advice and felt like she was understanding and patient with my lack of knowledge in collision repair. I asked her many questions everyday and she was very courteous and always returned my calls in a prompt manner. I think Gerber is fortunate to have an employee of her caliber working for them. Also, even though I don't know the names of the other employees that worked with me, everyone seemed to go out of there way to explain what they were doing.... I would have to consider calling this "customer delight" in a job well done! Thank you again for a job well done!

Regards,

Alex Weaver

03/18/2010
RE: Buffalo Grove, IL

I just had Josh install a new windshield on my 02 Cadillac STS. He demonstrated highly professional skills as well being very courteous.
Based on Josh's performance, I would recommend Gerber.

Steve Siegel

03/18/2010
RE: Mobile Glass Service

Eric did great. Arrived at the time he said he would. Took the amount of time he said it would take. The job looks great. Also came out the very next day after we called to arrange the work to be done.

Lynn Hill

03/18/2010
RE: Roswell, GA

I had the BEST experience with Gerber Collision. Besides the work being completed in ONE day (and it looks great), the Gerber employees were the kindest people to deal with. After a horrible experience with my rental car and rental car agency, Gerber employees (Jennifer and Chris) went above and beyond in order to help me. I couldn't be happier with them and will recommend Gerber Collision to everyone I know. Thank you so much!

Amy Fain

03/18/2010
RE: Las Vegas, NV

Dave Mullins did an outstanding job throughout the process from estimate to final inspection and delivery.

Mark Olson

03/18/2010
RE: Decatur, GA

Excellent work in a very short time.

Richard Wyatt

03/17/2010
RE: Schaumburg, IL

Everyone was extremely professional and polite. I was educated and informed. Communication was top notch! Thank you!

Amy Longmore

03/17/2010
RE: Chicago, IL

I had a great experience at Gerber. Everyone was friendly and very helpful.

Cathy Dunne

03/17/2010
RE: Woodinville, WA

The friendly, helpful and courteous staff of Vince, Jerry and Christine at the Woodinville office treated me with respect and my car like it was their own.

Michael Golka

03/16/2010
RE: Tucson, AZ

Mi experiencia en gerber collision fue exelente, mi carro se ve como nuevo otra vez, todas mis preguntas fueron contestadas, tube gente muy amable a mi dispocision y un servicio exelente. No me gustaria que volviera a pasar pero "si" volveria aqui de nuevo y que este cuestionario estuviera en espanol. Gracias.

Blanca Reynosa

03/16/2010
RE: Schaumburg, IL

I had my windshield repaired by Mike today. He was VERY informed about the product and procedure he was going to do. He explained the warranty in detail. Mike was professional.

Roemary Laird

03/16/2010
RE: Downers Grove, IL

I went to your Downers Grove location for an estimate on the removal of a scrape from an accident. We were sent there by Hartford Insurance. The claims adjuster, Gary, looked at it and thought there really wasn't any damage. But he thought the scrape could be buffed out. So he took it into the shop where, in about 15 minutes, it was done. Gary said most of it came off with his finger. And since that is all he had to do, there was no charge. Hopefully we won't have to visit the place again. But we will recommend it to anyone who asks.

JEANNE (BRUCE) HENSCHEL

03/16/2010
RE: Tucson, AZ

I stopped at your shop to ask how to remove some paint that had been left on the top corner of my car by a poorly designed parking lot control arm. Your manager had his technician take car into the shop and it was back in 10 minutes with the offending paint removed. This serviced is well beyond what I had expected. I have learned that USAA certified shops do excel and this one surely does. Thanks and keep up the good work!!

David Moore

03/16/2010
RE: Mesa, AZ

I recently had Gerber Collision repair damage to my '09' Ford SD Pickup after it had sustained severe rock chips from a recent wind storm. The staff and crew were great, they were very attentive to my needs and expectations for the repair. I want to especially thank Bryan, Keith and Amber for their help and great customer service. This is my second visit to Gerber Collision, hopefully under the circumstances it will be my last, but I won't hesitate to return or recommend them to anyone needing their service!

Jason Bedel

03/15/2010
RE: Schaumburg, IL

Everyone was very helpful-- Jennifer was always friendly and helped organize my visit. Tom Mazzone expedited my repair and ensured appropriate refund from the insurance company. This is my 2nd time to this location and both times worked out great.

Michelle Castle

03/15/2010
RE: Scottsdale, AZ

Jim and Matt at the Scottsdale location were both excellent. I came in for a quote, Jim took care of everything plus a rental car. Thank you Jim.

Moises Paz

03/15/2010
RE: Broken Arrow, OK

The team at Gerber Collision in Broken Arrow did an excellent job of repairing our vehicle. The repairs were perfect. They detailed our car before returning it to us. We received status updates almost every day letting us know what was happening to our vehicle. Excellent workmanship and customer service! I highly recommend Gerber in BA!

Brian Davis

03/15/2010
RE: Aurora, IL

Great customer service!! Had my car in at mechanic for 60,000 mile maintenance and was told issue with fog light, most likely not the bulb. I had recently had repair work done at Gerber a few months back repairing that area, so decided to have Gerber look at it first. Well turned out it really was only a bulb. Jeff replaced bulb for free and had me on my way in less than 15 min. Thanks Guys!!

Robert Myers

03/14/2010
RE: Broken Arrow, OK

The car was repaired and looked brand new in less than 2 weeks after I turned it in. I was pleased with the service from beginning to end. The car was detailed inside and out which I wasn't expecting. Thanks again.

Carl Novinger

03/13/2010
RE: Decatur, GA

Wow! What great service. Scott Hoff is a tremendous asset to your team and a great example of world-class customer service. I had minor damage on my vehicle from an accident on my 2000 Toyota Camry and not only wanted to have my car repaired, but make the overall appearance better. Scott gave great input and suggestions. I was impressed with his professionalism. I had to drop my car off before the shop opened. Scott was prompt to call me and let me know they had my car and would complete the work that morning! He did what he said he would do and followed up with me on a regular basis. The car looked so good that I brought my other auto over to have the same work performed. Way to go, Gerber and Kudos to Scott Hoff!

Steve Driskell

03/13/2010
RE: Glenview, IL

The customer service and repairs at Gerber were outstanding.

Terri Koop

03/12/2010
RE: Glenview, IL

Matt Henneken at Glenview Gerber was phenomenal! He went beyond customer satisfaction. He went out of his way to take care of every single need I had! A+++ That was my first estimate and I didn't bother going anywhere else, I just booked it on the spot because he took care of me so well. I will definitely recommend and go back for Matt!

Stefanie Bae

03/12/2010
RE: Duluth, GA

My service and repair was great. Jim Muthart kept me notified what was going on with my car. It took a little longer than expected but there were some issues that came up when repairing my car and Jim took care of them and more. This isn't the first time we have used Gerber or Jim. The shop is great.

Diane Angstenberger

03/12/2010
RE: Woodinville, WA

Larry, Cristie, and Jennifer rocked my world with their extrordianary service.

My initial phone contact - very caring, they really wanted to help me.

The estimate - very knowledgeable, I knew I was dealing with an experienced pro. Larry explained my options, what to expect from the shop, what to expect from my insurance carrier, made me feel very secure and comfortable.

Scheduling the service was easy and timely, the work ws completed when promised, and was done so well I couldn't find any trace of the original damage.

While this might seem like exceptional service I can proudly say that ALL service the shop has done for me over the years has been to the same high standards.

George Ainsworth

03/12/2010
RE: Chicago, IL

The appraisal was quick and Oscar scheduled a repair date at that time. The repair took only one day and the car looked as good as new.

Marissa Michaels

03/12/2010
RE: Tucson, AZ

My claim was handled quickly. The worked performed on time and with great care. Car looked great.

Ken Hansen

03/12/2010
RE: South Holland, IL

Gerber did an excellent job.

Martha Taylor

03/11/2010
RE: Tucson, AZ

The staff at Gerber Collision are top notch. Very friendly, knowledgeable and professional. For an ultimate job take it to the professionals you'll be glad you did.

Carmen Romo

03/10/2010
RE: Avondale, AZ

I dropped off my truck to Gerber located in Avondale, AZ and was a little skeptical as the body work I had done by a different place previously was mediocre at best. From the very beginning of the business I conducted with Gerber they were professional and on point. They took care of everything I needed and answered all my questions. They even saved me from paying my deductible thanks to an appearance allowance. They replaced everything with superb skills and my truck was given back to me in NEW condition. I was even left with the option of whether or not to replace a couple decals and logos on my truck. They were immensely concerned with my complete satisfaction.

Brian White

03/10/2010
RE: Tucson, AZ

The guys at Gerber were great at making sure our car was repaired quickly, and to my obsessively high standards. They stayed late (more than once) and went far beyond what I would consider "good" customer service. I will definitely be recommending them to anyone looking for a great auto body shop with a caring, experienced staff! Thanks again guys!

G. Woo

03/10/2010
RE: Mobile Glass Service

I just had my windshield replaced by a member of your team, Brandon Jokela. His work was top notch as well as having a great, positive attitude. I am a mechanic and he also explained a number of key aspects for the installation job.

He needs to be commended for the excellent quality of work and personal service provided. Thanks go out to Brandon and your team for the super service!!!

Jim Baxter

03/09/2010
RE: Tucson, AZ

Thank you for your professionalism and outstanding work done on my truck recently on a minor collision repair. The process from start to finish could not have been more of a pleasant experience. Your company and staff at your Tucson location are top notch! Walter has a true passion for his job and making the customer happy. He kept to his word and had my truck back to me exactly when he said he would. His professionalism and respect for the customer is something that you don't see any more. The workmanship is second to none. I will definitely always use this company for any future needs. Thanks again!

Mike Neighbors

03/09/2010
RE: Loves Park, IL

Timely estimate, good co-operation with insurance company, friendly office staff (Jen), helpful explanation of repairs (Mike), completed when promised, good co-ordination with rental car company, repair was completely satisfactory, paint color match was excellent.

Margie Bertholomey

03/09/2010
RE: Mobile Glass Service

Eric was very prompt, professional and efficient. I am grateful for the service I received.

Mario Latasa

03/09/2010
RE: Mobile Glass Service

This is the second windshield I've had to have replaced and Gerber did the work both times. The service was very fast, and with the mobile service, I was able to get the windshield replaced both times, while not having to take any time off of work. Hopefully, I won't need another windshield again, but if I do, I will not hesitate to contact Gerber to do the work.

Eric Peterson

03/08/2010
RE: Wichita, KS

I couldn't imagine having a better experience than this! The staff was very knowledgeable and friendly, and the quality of the repair was second to none. I wouldn't have myself or anyone I know go anywhere else for this kind of work. Thanks again.

Matthew Berry

03/08/2010
RE: Mobile Glass Service

I appreciated the friendly and attentive service of the customer service agents when I called this morning to place my repair order. I was pleasantly surprised that Gerber offered mobile repair service to my home, which was a nice convenience.

My service repair person, Joe B. was very friendly and skilled in replacing my windhshield in about an hour. I would highly recommend Gerber to anyone looking for quick and convenient auto glass repair.

Trinanein C. Almo

03/08/2010
RE: Elmhurst, IL

Joe B was the man who helped me and he was very helpful and pleasant. He helped me repair my windshield.

Mary Niemiec

03/08/2010
RE: Tucson, AZ

Very pleased with the service, attitude and repairs.

Martin Strikwerda

03/08/2010
RE: Tucson, AZ

I must say the repair to my Volvo was great and the customer service was outstanding. I would definitely come back again if I needed collision repair services.

Karen Ward

03/08/2010
RE: Las Vegas, NV

Had some insurance work done to front end, hood and right fender. Dave was an awesome Estimator and always kept me updated on the status. When a couple of minor things came to view, basically an oversight, they were speedy to make it right. Gerber and Dave, have been on top of this repair and have gone the extra mile to insure my satisfaction. I would refer Gerber to anyone in need of auto body repair, not just for the repairs, more for the personal service they have shown. Thanks for everything.

Mark Rhymes

03/08/2010
RE: Elmhurst, IL

My installer Michael was excellent. Fantastic job, very professional and even cleaned my dashboard for me. Its service like this why I will call back for my next repair and refer any of my friends or family to Gerber. Thanks Mike great job...

Dean Pelafas

03/08/2010
RE: Roswell, GA

Excellent experience from beginning to end. They went above and beyond to make sure the repair was thorough and that I was satisfied. I would definitely recommend (and already have) to family and friends.

Cindy Bradley

03/07/2010
RE: Aurora, IL

Jeff was very friendly and did a great job on my vehicle.

John Rayos

03/06/2010
RE: Schaumburg, IL

Gerber did a great job on my car after my accident. They were extremely friendly and service oriented and walked me through the process, frequent updates, and walked me through the whole estimate.

Lisa Mann

03/05/2010
RE: Tucson, AZ

I have never had to file a claim or have body work done before but I had a need to have some work done over the last week....I have to say, Gerber Collision made what could have been a horrifying experience a very good one. They "held my hand" through the whole thing, with daily updates and even completing the work 4 days earlier than expected.

Julie M. Benson

03/05/2010
RE: Duluth, GA

Scott did a wonderful job and was very professional. He corrected some of the previous work done by another company and advised me how it should have been done. He was very well trained in his job. Thank you for a job well done.

Jay Hanket

03/05/2010
RE: Tucson, AZ

I have never had such a quick and polite staff take care of my auto repair needs. The job was completed in one week and on time. I will recomend this shop to everyone who has a need for collision repair.

Heidi Fritz

03/05/2010
RE: Schaumburg, IL

Mike was excellent at the Schaumburg Gerber location. He replaced the windshield on my Volvo, he even took the time to remove the village sticker and apply to new windshield. Great Job! Excellent service!

Nancy Muskat

03/04/2010
RE: Avondale, AZ

Very good job, excellent work and the car was clean and ready to go when I got there to pick it up. Scott was very efficient in handling the estimate, rental car and all other paperwork.

Glen Bolon

03/04/2010
RE: Mobile Glass Service

Eric (your Tech) was extremely professional, on-time, made certain I was 100% satisfied with his work, and provided above and beyond service.
Thanks and Great job Eric!

Scott Tarbell

03/04/2010
RE: Glenview, IL

Excellent service and quality; my car was completed before the due date. Called me every 2 days to give me a work status.

Catherine Irwin

03/04/2010
RE: Chicago, IL

This body shop was clean & had a nice waiting area. The service was friendly and car rental was arranged on site for pick-up . This was the first time I have ever had my car into a body shop for repair and got it back when they said they should have the work completed. The work done on my auto was perfect and the car returned to me cleaned & washed. Thanks to Oscar & the crew for a great job!

Larry Mrozek

03/04/2010
RE: Glenview, IL

I have never in my life had such efficient service with a car repair company. Matt Henneken and the rest of the staff at the Glenview location were very helpful and honest in terms of what needed to be done with my vehicle. Matt explained to me everything he though needed to be done, gave me a very accurate time frame and price range. I will never take my car anywhere else.

Tessa Boccumini

03/04/2010
RE: Duluth, GA

The service we received from everyone at Gerber was outstanding. They kept us informed every step of the way and were very thorough. I will definitely recommend them to my friends. Thanks!

Stephen C. Huys

03/03/2010
RE: Las Vegas, NV

This was my first experience with Gerber. I went there Monday, March 1, 2010, and was promptly greeted by Sarah McConnell and Renato de Benedictis. Both provided outstanding customer service. I had my front bumper replaced and it was al taken care of within 1 day. When I came to pick up my car it looked better than I had bought it. I am extremely pleased with the services Gerber provided. I will most certainly recommend Gerber to anyone, and return if I have another problem with my car. Thank you so much!

Dajana Whitaker

03/03/2010
RE: Skokie, IL

I was referred by my neighbor who had service done at this location and he was very impressed with the turn around and the great customer service he was given. I want to say I'm very happy with the service of everyone especially Michael Burke, thanks for making my experience at Gerber a pleasant visit.

Helen Estes

03/03/2010
RE: Mobile Glass Service

You're the BEST!

Gina

03/03/2010
RE: Schaumburg, IL

Mike was a great technician - very thorough and professional - left the car very clean - vacuumed all the glass pieces.

John Robillard

03/03/2010
RE: Avondale, AZ

Great people to deal with. Car was done in a timely matter with 100% quality.

Cory Fields

03/02/2010
RE: Scottsdale, AZ

Great service! Manager Jim Caniga and Receptionist Missy were very congenial and accommodating. First Class treatment!

Jeffrey Dean

02/28/2010
RE: Kennesaw, GA

Received numerous update calls, keeping me informed of the status of the repair. Thanks to Keith Burns and the rest of the Kennesaw group, job well done.

Joe Monroe

02/26/2010
RE: Mobile Glass Service

Joe B was outstanding. He was on time and very professional. He did the glass repair (nick) in my garage. Four hours later, my wife got a nick in her front windshield . He came back and took care of the problem the same day. We will recommend Garber, especially Joe B.

Earnest Millhouse

02/26/2010
RE: Kennesaw, GA

Keith Burns handled a repair issue with great customer service. The car was fixed quickly and looked like it had never been damaged.

Richard Tofani

02/25/2010
RE: Mobile Glass Service

Thank you for sending, Daniel, a highly qualified, skilled, knowledgeable, professional glass technician to remove and replace my broken windshield on my 2002 Tundra Truck. Daniel is definitely an asset to your company. He was prompt and efficient with excellent customer service. We will definitely use Gerber in the future for any collision repairs or glass replacements we might have. I will also recomment Gerber to our friends and co-workers. Please have a copy of this email put in Daniel's personnel file. We are very satisfied customers!

Sylvia and Robin Anderson

02/25/2010
RE: Mobile Glass Service

Outstanding service from start to finish. Would recommend to anyone.

James Edmondson

02/25/2010
RE: South Holland, IL

Your service is exceptional. Both the woman who took my reservation and the installer, Joe B. were friendly, courteous and very professional. They both put your company in a very good light.

Scott Pallay

02/25/2010
RE: Las Vegas, NV

Outstanding!

Roy Oehlers

02/24/2010
RE: Mesa, AZ

Kudos to Joan at the front desk and to Monica, General Manager for their professionalism and courteous service. I was impressed with the quality of workmanship to repair my car and pleasantly surprised with the condition of my car when it was returned to me.

Charles Nicoloff

02/24/2010
RE: Orland Park, IL

Met Joe B. at the Orland Park garage to repair 3 chips in the windshield. The work was done in about 30 minutes with great quality. Joe B. was very nice and explained how he would repair the chips.

Matthew Vieick

02/24/2010
RE: Mobile Glass Service

I had my passenger side window replaced by your installer Eric, and he was extremely courteous and helpful and did a great job. He even called ahead of time to let me know when he would arrive. Thanks so much for making this repair experience a pleasant one.

Larry Doong

02/23/2010
RE: Elmhurst, IL

I was extremely pleased with your service from the front of the shop to the back.

David Agnew

02/23/2010
RE: Las Vegas, NV

On January 19th, 2010, i was stationary waiting for the light to change in my Lexus LS 460, which was in perfect condition. Unfortunately, I was hit by a large SUV. The insurance company referred me to Gerber, where I met Dave Mullins, the estimator. Dave provided terrific customer service and the repairs returned my car to like-new condition. I was very pleased with Dave's efforts and the repair work performed and have already recommended him and Gerber to others.

Ken Wiles

02/23/2010
RE: Oak Lawn, IL

GREAT SERVICE GREAT PRICE . YOUR EMPLOYEES GO THE EXTRA STEP TO HELP AND NOT JUST GET THEM IN TAKE THE MONEY AND GET THEM OUT.

LLOYD JOHNSON

02/23/2010
RE: Avondale, AZ

Having just moved to AZ a few months ago and having an accident I was terrified. Gerber Collision took over our truck and were so very good to us. They showed us the damage and a list of everything to fix it. The truck was fixed like new when they got thru with it. They called once or twice a week to let us know how far along they were, and the truck was even done faster than they thought. We just want to thank them so much...GREAT JOB

Jeanette and Gordon Mierke

02/22/2010
RE: Schaumburg, IL

Everyone I worked with at Gerber (from the Estimator, Service Manager, to the Receptionist) was extremely courteous, helpful and informative. I was even contacted with updates throughout the repair. The skilled, knowledgeable, and experienced professionals at this facility provided superb customer service. I will most definitely recommend this auto repair facility to all of my family and friends.

Elizabeth Temirian

02/22/2010
RE: Morrow, GA

I was pleasantly surprised to receive such awesome service from Gerber Collision & Glass in Morrow, GA. I live in the area so I decided to stop by the shop for an estimate. The customer service I received from the moment I walked into the shop until the time I picked up my van was superb. To top it off, my car was repaired, washed and ready for pickup the next day. The next day!! I'm so pleased and will recommend your company to friends, family and co-workers.

Evelyn Glass

02/22/2010
RE: Mesa, AZ

What was it that left me with such a great impression of Gerber's outstanding service? Was it their regular follow-up phone calls to report status? Was it the quality of their repair work? Was it their intense focus on customer satisfaction? Probably all of the above, but when you add in Monica's professionalism and friendliness, you can't help but conclude that you have just had the pleasure of working with a first class organization.

Joe Bill

02/21/2010
RE: Morrow, GA

I am very pleased with the work and time frame to repair my car. Employees were very courteous and helpful. Explained everything in detail. I will refer all my friends and family. Good work.

Catherine Langford

02/19/2010
RE: Buffalo Grove, IL

...it is almost a shame that such good customer service is embodied in an organization I don't need to deal with on a daily basis! From Cathy Ann's greeting and handling of my call to schedule the work, to Josh's handling of the repair, it was positive, enjoyable (for glass repair? You bet!) and complete. I'm not just a satisfied customer--I'm a loyal one. I recommend them to anyone remotely in the market for their services. Top notch! Other "consumer stores" take a page--or windshield--out of Gerber's book!

Randy Drolen

02/19/2010
RE: Las Vegas, NV

This being the first time I had ever had to go to a repair shop, I was pleasantly greeted with friendly staff who took me step by step on what to do. The gentleman who worked on my car, Dave, was very friendly, and I will be sure to personally request for him if I ever need Gerber's service again!

Ben Dupuy

02/19/2010
RE: Rome, GA

I want to share my feedback regarding my experience with the service I received. Barry and Margie worked with me to ensure I received the best of care. They were very friendly and considerate. They also kept me informed about the status of my car and worked very hard to make sure my car was repaired in a timely manner. I also want to note they were truely interested in me and my situation and treated me in a caring way. I will be glad to refer others to Gerber when such services are in need. Thank you again.

Nedra Manners

02/19/2010
RE: Morrow, GA

This was the 2nd time I've taken my car to Gerber for collision repair. Gerber in Morrow has the entire process down to a science - Extremely fast, friendly, competent service; making the inconvenience of dealing with repairs due to someone running into your car a much less stressful experience. If other businesses operated the way they do, the world would be a better place.

Matt Seabolt

02/19/2010
RE: Glenview, IL

Josh did an outstanding job!!! Thank you again. I have used Gerber on Lehigh Ave-Glenview before and because of your service before is why i used you again - I am a very happy customer !!!

Mark Wilhelm

02/18/2010
RE: Duluth, GA

I didn't want to go. It was going to be a hassle. Was I suprised.Jim Muthart was not only professional, attentive, and respectful, but he provided a excellent solution with the estimate. He went way beyond the call, saved me money and made Gerber my recommended place to go for collision repair. Thank you, Jim, and thank you Gerber for your values and integrity.

Joe Fambrough

02/18/2010
RE: Scottsdale, AZ

Our family is in the service business (Prestige Cleaners). We appreciate your good service and quality of work. Thank you.

Edith Frye

02/18/2010
RE: Schaumburg, IL

Mike did a great job replacing my glass. He was courteous and prompt. I will recommend Gerber to others.

Ed Baggett

02/18/2010
RE: Morrow, GA

Great service from start to finish. Everyone was friendly and knowledgeable. The work on my car was completed early and it looked great. I hope I never have another accident, but if I do, I'm bringing my car back to Gerber.

Jennifer Williams

02/17/2010
RE: Kennesaw, GA

Eric just finished repairing my shattered rear window. What a professional! He was informative, quick and pleasant to work with. He repaired my window in a matter of minutes. A great job from start to finish. Will use and recommend Gerber to others.

Barbara Mulligan

02/17/2010
RE: Glenview, IL

Everyone was very helpful and the repairs looked great.

Mike Hedge

02/17/2010
RE: Rome, GA

Great service, prompt attention, quality work, delivered when promised! Best of 4 bids taken on repair. Have already recommended Gerber to others looking for auto repair.

Tim Tarpley

02/16/2010
RE: Las Vegas, NV

I was in a car accident and my insurance sent me to Gerber Auto Collision. The person in charge of my automobile was Dave Mullins. I have to say the customer service at Gerber was outstanding. Dave made a point to call me periodically and give me an update on my car. I never had to wonder when my car would be ready. It took a little longer than expected to fix my vehicle. My insurance actually stopped paying for my rental because it met the total payout amount. I told Dave about the problem and he went above and beyond and paid for my car rental the remainder of the time my car was getting fixed. When I picked up my vehicle the body work done on it was first class. The car looked better than when I bought it. Not only that, but after I picked up my vehicle Dave still gave me a courtesy call to make sure I was happy with the work done. Mr. Dave Mullins did an outstanding job. The professionalism and customer service provided definitely locked me in as a lifetime customer. I will tell all my friends about Gerber, and request my vehicle to go there if god forbid I ever need more body work on my vehicle. Good job Dave

Anthony Rigano

02/16/2010
RE: Mobile Glass Service

Service was great! Kevin was extremely professional, skilled and knowledgeable.

Jon Salva

02/15/2010
RE: Morrow, GA

My truck was stolen on Jan 19th, fortunately the culprit was caught, but they damaged my SUV. They left my sunroof open and it rained on my cloth seats along with other damages. You can't image the smell once it dried. The people at Gerber worked diligently to get my SUV back into shape and get rid of the awful smell. My SUV looks better than it did before it was stolen. Many “thanks” to Ben Maley and the crew at the Morrow, GA location, you guys have great customer service skills and you also do a great job!

Patricia Brown

02/15/2010
RE: Mobile Glass Service

Mike came to install a new back window in my car. He did a perfect job. He was on time, thorough and professional. My new window was the price that was quoted on the phone, plus he vacuumed my car (better than it has been in a while). I would recommend Gerber to anyone needing fast, reliable, and professional service.

Becky Fischer

02/15/2010
RE: Las Vegas, NV

To Whom It May Concern:

I am impressed with the service I received at Gerber Collision & Glass. I went in on February 10th of 2010 to get my trucked fixed (2004 Chevrolet Silverado) and I must admit the people there were really helpful. They all had friendly attitudes and guided me through the recovery process. I will definitely be recommending Gerber to my friends and family or anyone else who needs their services. It was unfortunate that I came upon this company under the circumstance of an accident but I’m still glad I chose them for the job. Thank you so much for helping me through this.

Floyd Hinton

02/15/2010
RE: Morrow, GA

I don't usually do feedback but in this case I have to let your company know about the Great service that I received at your Morrow, Ga location. I brought my car in on a Wednesday met with estimator Jennifer Kuehl. Jennifer greeted me with a great smile and provided friendly and professional service. She listened to my needs and time table and exceeded my expectations! My Great Service experience doesn't end here. I left my car on Wednesday for repair and it was ready for me on Friday afternoon. Friday the 12th the metro Atlanta area experienced a winter snow storm that forced area business to close early. I was at work with a rental car that had to be returned by 6 pm. Wayne Norman who works at the Morrow location drove to the rental car location picked me up and reunited me with my car. While riding back with Wayne, I found out that he lived an hour away and would still have to drive home in the snow storm. Wow, I was amazed at the level of service that I experienced from everyone at Gerber. I came to Gerber on a recommendation and I plan on recommending Gerber to anyone who will listen. Thanks for an Outstanding service experience.

Julian Mack

02/12/2010
RE: Mobile Glass Service

Kevin was great! He called to let me know when he was coming, he did the work perfectly and he showed me the previously damaged trim & explained how to replace it. I am very satisfied with the prompt and accurate service.

Russ Peters

02/12/2010
RE: Morrow, GA

I was very pleased with the service that was provided by the staff at the Morrow, GA Gerber shop. I was the victim of a rear-ended accident. I was honestly just coming to Gerber to get an estimate, yet I wanted the 'dealership' body shop to perform the work. However, when I met Jennifer and the rest of the staff...without badgering me, they assured me that they could do the work with the same level of expectation I would have from a dealer, plus guarantee it for a lifetime! In addition, Jennifer was extremely knowledgeable about the insurance claims process and advocated for me with the adjuster and rental car company...she relieved a BIG possible headache for me and I do greatly appreciate that. Wayne was very helpful in keeping me informed of when my vehicle was ready for pick up and he went over all that had been replaced and fixed....very professional. I will definitely be using Gerber for any future repairs or car body needs and I will tell others of the service i received.

Michael Thompson

02/12/2010
RE: Las Vegas, NV

Dave is the BEST!

I was very hesitant about bringing my car to Gerber at first, because it one referred by the insurance co. of the person who hit me. But once I met Dave, he made me feel confident that all will be taken care of. He even went above and beyond by taking care getting my car detailed & windshield crack since it was in the shop & I just paid the fee. It saved me so much time and I truly appreciate it.

While no one ever is prepared for accidents, you best be sure I will recommend Dave @ Gerber for anyone who needs their car repaired.

Jacinta Jose

02/11/2010
RE: Tucson, AZ

We were treated in a very professional manor. Our car was repaired skillfully and in a timely way-a day ahead of the projected date. Gerber worked with the car rental service. We were very pleased with the whole service making the accident so much less of a negative experience.

Nancy Smith

02/11/2010
RE: Las Vegas, NV

My husband has an accident this year and they took great care of him. Our insurance Liberty Mutual referred us. Then I had a small backing out of the garage accident and Nick took time to listen and assured me that the car would look just like new. And he was right the service was great and the turnaround time was short. It was nice to have Enterprise right next door for the two days. I would recommend Gerber to my co-workers, family and friends.

Thanks to everyone at Gerber in Las Vegas.

Mrs. Richard Byrnes

02/11/2010
RE: Roswell, GA

Herb Upton and his staff did a great job with the estimate, appointment, and follow-up. I was informed every step of the way.

Michael Burch

02/10/2010
RE: Roswell, GA

Great service and commitment to quality. Very impressed by the professionalism and attention to detail (and speed).

David Stephens

02/10/2010
RE: Rockford, IL

Very timely with solution and repair to my vehicle. Thank You

Diane Lang

02/10/2010
RE: Roswell, GA

I was very pleased with every aspect of your services following my accident on 1/14/2010. My main contact was Jennifer who both professionally and personally could not have been better to work with. She is a real asset to your organization. Sally and the shop manager were also very professional and courteous.

Lorie A. Moore

02/09/2010
RE: Rockford, IL

Everyone was very friendly, they kept me informed, and the repairs were done perfectly! Al and Denise were very nice. :)

Linda Beachey

02/09/2010
RE: Elmhurst, IL

GREAT service GREAT work! 11 on your scale.

Cheryll Schwab

02/08/2010
RE: Skokie, IL

I had my car repaired at the Skokie location when i was backed into by another car. I was nervous to take my car in because I feel that too many times auto places take advantage of the elderly. I was extremely impressed not only with the service that I received from the staff at the front but also the individuals who worked on my car. I found the staff to be extremely professional and did not feel once that I was being taken advantage of. The work was completed in a wonderful amount of time as well, I was kind of hoping to have the loaner car for a little longer, but they finished my car quickly. I've had my car repaired at this location more than once and this time was by far a much better experience. Although I live closer to the Glenview location I will only return to the Skokie location simply because of the service I received.

Anne Field

02/08/2010
RE: Orland Park, IL

Joe B. from your 153rd in Orland Park office came to my home and is someone who you can trust to give your company a great name for service and courtesy.

Michele Fisher

02/08/2010
RE: Orland Park, IL

No complaints, waiting for April showers to test seal. Looks like Joe B did a good job.

Bob Gremer

02/06/2010
RE: Downers Grove, IL

Service was given in a professional way from start to finish.

Lee Ann Clark

02/06/2010
RE: Schaumburg, IL

I had my windshield replaced. The service was prompt and the service technicians were very polite.

Mike Uziel

02/06/2010
RE: Chicago, IL

Very clean, organized facility. Extremely well managed. Effective customer interaction & extra effort very much appreciated. No Surprises!

Paul Swanson

02/05/2010
RE: Scottsdale, AZ

I just received my car back from Gerber and feel that I must stop for a minute to write a note about the service that I received.

I don't know if it was dumb luck, but on the day that I brought my car in for an estimate, the shop's general manager Jim Caniga popped up to do my estimate. He was extremely friendly, professional and quick, and I had three email estimates (just as I requested) in my email within an hour.

I chose Gerber based on this first impression and I am extremely glad that I did. This week, I dropped the car on Monday morning and by mid-afternoon, Jim had emailed me a status report--complete with a photo--of the preliminary work being conducted. I was stunned.

Then, literally every day this week, I received another email update, and many of the emails included multiple photos at various stages of progress. Incredible. I have never experienced service like that.

Today, he phoned to tell me that the car was finished and, because my office is only a few blocks away, suggested that he come pick me up. He did (right on time, of course) and I had to ask him: "was I just lucky to have the GM of the shop pop up to do my estimate on the day I brought my car in, or is this typical service for Gerber?" Jim just smiled and said that if he was walking through the shop, it wasn't a big deal to simply snap a photo or two. No big deal.

It was a BIG deal to me. I told Jim that he and Gerber have earned a customer for life (obviously I hope not too often for collision repair!).

Many thanks for the expert, flawless, undetectable repair and the flawless service from Jim Caniga. If I could give an 11 feedback score, I would.

Ryan Johnson

02/06/2010
RE: Las Vegas, NV

Excellent thorough service. Dave Mullins is an excellent employee and proudly represents the Gerber name.

Shaun Medoff

02/06/2010
RE: Las Vegas, NV

Great service and conveniently located.

(Withheld)

02/05/2010
RE: Avondale, AZ

I brought my car in for collision repair. The customer service I received was above and beyond. My car was ready in a week and looked beautiful! THANK YOU!!

Gretchen Wright

02/05/2010
RE: Downers Grove, IL

Joe B installed a new windshield on 2/2/10. He was great, very personable, explained the procedure and was fast. He is an asset to the Gerber business.

Sarah

02/05/2010
RE: Anthem, AZ

Just had my wife's 03 Infiniti windshield done. Very professional installation done by installer name of Brandon. He needs to be commended for his knowledge, professionalism, and his personality. All were outstanding. You need more people like him. Thanks.

Doug Brooke

02/05/2010
RE: Elmhurst, IL

Joe B was very polite and the service was GREAT

Carmen Tosto

02/04/2010
RE: Crystal Lake, IL

I was simply amazed at the customer service of Gerber Collision and Glass. From the initial phone call of the customer service professional providing me with all the details of the process to the repair of my vehicle by service man Kevin. I was able to have my windshield repaired in one day.

The service man Kevin was professional, efficient, and polite. I would refer anyone who would need your service.

Karen Curley

02/04/2010
RE: Buffalo Grove, IL

The repair work is always very good and the paint work after the repair has always been excellent, always a good match and blend to the rest of the car.

Frank S Clarton

02/04/2010
RE: Mobile Glass Service

Joe B. came out to repair my chipped windshield. He was very professional and made this a very pleasant experience. Thank You.

Nellie HardinQuarles

02/04/2010
RE: Roswell, GA

Herb Upton was so very helpful and considerate toward me through this process. The car was returned to us in wonderful condition, earlier than expected and at a price lower than the original estimate. Thank you Herb!

Amy Bruns

02/04/2010
RE: Tucson, AZ

Sam at your Tucson location (Northwest) did a great job in correcting some repairs that were done when this location was Big Sky Automotive. He makes each client feel like the number one priority. I will always send referrals to him!

Laurie Charlton

02/04/2010
RE: Mobile Glass Service

These guys are AWESOME!!!!!!!!!!!!!!! They were very fast to respond the next day to my online request. They even got to me that same day with mobile service. It only took the tech maybe and hour or so to install my window. And the price was the best part of it all. When everyone else I talked to was quoting me 0 and up to replace a door window, they did the whole job for 0 and that was with a coupon for booking my appointment online. I would definitely use this company in the future and will send friends and family to them if they need a window replaced.

Daniel Pitman

02/03/2010
RE: Las Vegas, NV

My insurance made the appointment per my request and I took it in on a Monday at 12. I met Dave Mullins who went and viewed two vehicles. I left mine which is a 2006 Toyota Landcrusier. The other vehicle Dave photographed and sent me and estimate and that car will be repaired by Gerber sometime in the next couple of weeks. Dave got my estimates to me that day so quickly. He kept in touch with me while my car was being repaired giving me updates which gave me an idea of when it would be ready. Dave called when it was finished and when I picked it up walked me around the car rechecking it and letting me know what I needed to do and answer any questions if I had any. The area repaired looks like there was never any damage. I know my other vehicle will have the care and service as mine did.

Scott Greenberg

02/03/2010
RE: Downers Grove, IL

I don’t normally take the time to fill out surveys, however, I would like to express my complete satisfaction with the service provided on two occasions. The body work was perfect. The employees and management were a pleasure to deal with. I hope I never have another reason to seek a collision repair shop, but if I do it will be Gerber in Downers Grove, IL.

Thomas Carter

02/03/2010
RE: Las Vegas, NV

The association with Liberty Mutual was useful to establish estimated cost of repairs. Liked Liberty's guarantee of the work. Were satisfied with the completed work in less than the estimated time. All employee contact was professional and prompt.

Janet & Lorne Seidman

02/03/2010
RE: Mesa, AZ

I like to keep our service vehicles looking their best. When we need body work done these guys get it done quick and right the first time so I can get back on the road. Thanks for the great service.

Glen Steiner, One Call Plumbing Services

02/01/2010
RE: Rome, GA

Barry and the guys in Rome did an outstanding job. They went above and beyond in making this a good (under the circumstances) experience. They even went so far as to vacuum the interior of my van. I think they did an awesome job. I hope I never need to go back, but if I ever need any work done again, I will not hesitate to go back!! Thanks so much!

Ken Jennings

02/01/2010
RE: Scottsdale, AZ

I was highly impressed. Charlie kept me abreast of status with great regularity. The work done was excellent, and performed in what I thought an incredibly short period of time. Kudos to the Scottsdale operation!

Joseph Wojcik

02/01/2010
RE: Mobile Glass Service

Joe B did a great job. He came out and took care of business. The job itself didn't take more than an hour. He truly knew what he was doing.

DJ & Ardelia Williams

02/01/2010
RE: Mobile Glass Service

Josh, from Gerber Collision and Glass, was wonderful! He came right to our house and fixed up my car in the garage - within an hour my car looked brand new! I highly recommend Gerber (though I hope not to have see them again for a long while!).

Stacy Lipshutz

01/30/2010
RE: Mobile Glass Service

Kevin was very polite and courteous. He kept me informed as to when he would arrive. He swept up the garage floor after he was finished (not necessary, but very nice of him to do so). The new windshield looks great! We were under the gun to get this completed for my son to go to his first duty station in the Army. Thank you for the quick service!

Sarah Ziegler

01/30/2010
RE: Aurora, IL

Fabulous job! The car looks like new! Many thanks to Jeff Cluchey and Gene Sievers and their great crew in Aurora, Illinois for a job very, very well done.

Teresa M. Adelson

01/30/2010
RE: South Holland, IL

Excellent service all around.

Tiffany Clark

01/30/2010
RE: Las Vegas, NV

Utilized your services at the recommendation of GEICO Insurance. I had the car for 10 years and was worried it would be totaled. Your people did above and beyond work and the car looked like new when I picked it up. Would highly recommend Boulder Highway shop to anyone needing the services. Great people too.

Donna Kruger

01/29/2010
RE: Skokie, IL

I recently had my car repaired at the Skokie location and they did a tremendous job as well as completed the job in a timely manner. My car came back looking much cleaner and better not only outside but inside as well. I will truely recommend this facility.

Beth Powell

01/29/2010
RE: Roswell, GA

This is my second experience with Gerber, and both times I have been extremely satisfied with their professional approach to repairing cars and respectfulness of customers.

My first experience was due to a rear bumper being replaced on my car. Gerber only took about 3 business days to repair everything. It looked brand new once they were finished.

My second experience was due to a more major car accident in which my car was eventually totaled by the insurance company. However, Herb, the manager, was very helpful and polite. One of his crew helped me remove all of my belongings in addition to my after-mark head unit and four speakers.

Knowing that I would be in the market for another car, Herb was gracious enough to offer to me his inspection services should I choose a used car. In addition, he referred me to a mechanic down the street to ensure my purchase of a used car was a good decision.

I hope I do not get in another accident, but if it does happen... I will be sure to return to Gerber.

Lauren Young

01/29/2010
RE: Chicago, IL

I'd like to strongly recommend the Gerber Collision services. This is the best autobody shop I've ever worked with. I especially would like to thank Mr. Jose Mariscal and Ivonne Love for their professionalism, kindness, punctuality and care. This is the place where promises are kept.

Natalya Lesnikovskaya, DDS.

01/29/2010
RE: Las Vegas, NV

Job perfect thanks Dave for good works.

Bogdan & Nikolina Bundalo

01/28/2010
RE: Mobile Glass Service

Joe called in advance and arrived on time. He was personable and efficient. His work appears to be excellent and I feel confident that the windshield will work like new.

James O

01/28/2010
RE: Roswell, GA

Very pleased with the repair process and the professionalism of my estimator, Jennifer Parker. The repairs were done promptly and beautifully and Jennifer kept me informed on a regular basis as to stages of repair and pick-up date. Sally, likewise was quite helpful with coordinating the rental vehicle. Pleasurable experience.

Robert Powell Cotter, Jr.

01/28/2010
RE: Schaumburg, IL

Windshield repair this week, also had passenger side rear door repair two weeks ago. All aspects were done professionally, in a timely manner, and by friendly personnel.

John V Hartline

01/28/2010
RE: Roswell, GA

Gerber Collision and Glass in Roswell, Georgia did a fantastic job on my Honda Minivan. I had some problems with my battery and went to another business for a replacement after the repair, but Gerber reimbursed me for the cost of the battery. I also had a problem with a headlamp after the repair, and Gerber took care of me within minutes. I actually enjoyed having a vehicle repaired by Gerber!

Leonard Tennessee

01/27/2010
RE: Las Vegas, NV

Dave Mullins was my point of contact with your company. From the first time I met him he was very professional and very proactive on communication as far as status on my repairs and timelines/process. Based on my excellent experience with him your company has earned my respect and will refer anyone I can to Gerber since I can speak from experience that my customers/friends will be in good hands. Great Job!

Shawn Clem

01/26/2010
RE: Roswell, GA

They did a very professional and expedient repair to my Dodge Ram--Jennifer was extremely helpful ,courteous and straightforward with her information, whether it was about the truck repair or the insurance company.--------The entire staff was helpful in explaining what they were going to do----The picture "story" on the web site was great too in understanding the difficult task of tearing a truck apart and putting it back together----I have used them more than once and would certainly do it again.

Wayne R. James

01/26/2010
RE: Roswell, GA

I had a mirror damaged at a car wash and asked Jennifer to price the parts and assembly to my 2007 GMC Sierra-----Jennifer especially and the management @ Gerber went out of their way on many fronts to get this repair accomplished and get me compensated by the car wash-----Just a tremendous group of dedicated people.

Wayne R. James

01/26/2010
RE: Tucson, AZ

We have used the services of this facility several time. I can only say; Mr. Javier Murietta & Mr. Walter Gaskins are an incredible team. Their professionalism and attention to details is so superb that I refer all my friends to this location when in need of Great Service. Keep it up, Javier & Walter.

Thank you.

Ray Rios

01/26/2010
RE: Las Vegas, NV

I was extremely satisfied with the service I received. I was treated very nice by everyone. I would highly recommend Gerber to friends and family.

Marva Cablayan

01/26/2010
RE: Tucson, AZ

Everyone at Gerber was kind, professional and caring. They explained everything until I understood and kept in contact with me about the progress of the work on my car. When I picked up the car the work was thoroughly explained.

Lucia Barton

01/26/2010
RE: Roswell, GA

The people at the Alpharetta location are nice and very helpful.

Debbie Fuqua

01/25/2010
RE: Las Vegas, NV

This was the second repair that Gerber has done for me and I have been more than pleased with their work. Having once been a body man, I very much appreciate David M.'s professionalism and the workmanship provided by the staff.

Ken Steinberg

01/24/2010
RE: Elmhurst, IL

Very professional service. Service was timely and of good quality.

Jonathan Wehrs

01/24/2010
RE: Downers Grove, IL

This was my first time using Gerber, and I was very impressed with the customer service. They called a couple of times while they had the car to keep me up to date on the progress. Everyone I dealt with was friendly and responsive to my questions.

Susan McNeil-Marshall

01/23/2010
RE: Tucson, AZ

I badly damaged the front of my car. I had my USAA Insurance Co. recommend a place to take my car. I want to say I was extremely impressed with the job they did, their customer service is excellent. The two men I worked with were wonderful, Martin Weber & Xavier Murrieta, Jr. They called me twice a week to keep me updated on the process of my car. I could not get over how spotlessly clean their entire business was, from the shop to the front lobby. I will certainly recommend their business to everyone.

Patricia L. Michaud

01/22/2010
RE: Decatur, GA

I had a fender accident during the recent ice storms in Atlanta. Scott Hoff and Michelle from Gerber Collision were very professional and made it an extremely pleasant experience to have my car repaired. I would highly recomend Gerber Collision to anyone that has repair needs.

Alan Przyworski

01/22/2010
RE: Schaumburg, IL

Very good service! Mike came to my house to repair my windshield, but due to the weather we decided it would be best to have it done at the nearest Gerber collision center. I am very happy with the quick and quality of service the Mike provided.

Justin Ketterman

01/22/2010
RE: Crystal Lake, IL

Kevin was a very polite and caring professional!

Louise Koch

01/21/2010
RE: Chicago, IL

Joe B just replaced my windshield while I sat inside and worked. He was very professional and courteous throughout the process. I would recommend Gerber Collision and Glass to friends and family and Joe B did a great job.

Adam Hurley

01/21/2010
RE: Mobile Glass Service

Excellent workmanship and professionalism and on time. Thank you Joe and Josh.

Eric Mang

01/20/2010
RE: Mobile Glass Service

Mike did a great job replacing my windshield. He was very quick and efficient with no hassels whatsoever! He even came straight to my home for even more convenience. I have no complaints and would definitely recommend his service to friends and family.

Staci Savas

01/20/2010
RE: Skokie, IL

The work recently done on my car was fine and done in the time promised. But the really outstanding experience that made the job memorable was the service provided by Rob Woodcock. He was pleasant, helpful, and determined that I would have a great experience by bringing my car to Gerber. He is a "deal maker" and should be recognized.

Jerome Schwartz

01/18/2010
RE: Las Vegas, NV

Thank you Wayne Kelley for doing an outstanding job on my Jeep and your great customer service!!!

Georgia Kapono

01/18/2010
RE: Naperville

I have nothing but praise for the level of service and quality of work performed by Gerber. Amanda and Joe were very courteous and helpful during every step of the process, from getting an estimate to completion of the work. I was notified when the work was completed, and the car was returned to me sparkling clean. I am a real perfectionist about body work, and I found the quality of the job done to be flawless and undetectable from new. Joe also offered to clean and wax the entire car for me a month after the repair and that was also done in a timely manner. I don't know what you are paying Amanda and Joe but I think they deserve a raise! Thanks for such excellent work and service, and I will definitely return for any other collision repair that I need and will tell others about my experience.

Bill Kiss

01/15/2010
RE: Roswell, GA

It was a real pleasure to deal with a company that is so professional and willing to serve the customer to the degree I found at Gerber. Mrs. Jennifer Parker was helpful and informed me of every detail of the repair process. Her knowledge of insurance issues and your company policy was a big help and greatly helped the experience. I am a Catholic priest and I plan to give Gerber an A+ to members of my parish.

Fr. Philip P. Scott, Ph.D.